Reduced item, but still charged full price
We've all done it... scouted round the supermarket for bargains, special offers, reduced stickers in order to save a bit of money. Then you merrily take them to the till, walk home and put them away. Whilst you're unpacking your shopping you notice that the prices on the receipt don't match the special offers. Half of them have been charged at full price. That's annoying enough but a few of them were things that you wouldn't normally buy if you hadn't been lured in by the 'reduced' or 'special offer' sticker. This basically means you've actually paid the full amount for something that wasn't all that brilliant to start with!
So why didn't you check it when the goods were being rung up at the till? Well, I was trying to find my purse, find my own plastic bag, unload the stuff, pack it, dodge people taking a short cut through the checkout area and pay. All in the space of 2 minutes before the next customer shoved me out of the way. How many of us can actually say we check the prices of everything as it is being rung up at the till anyway?
Next time, I'll just buy the usual stuff...
OK - so that still leaves the time when you were leaving the shop. Yes I could have checked as I walked towards the door, but then I was ambushed by charity collectors who relieved me of a pound I couldn't really afford because I was too much of a wimp to say no. So, didn't spot the error until I got home and started to unpack my shopping.
Was it worth going all the way back to point out the mistakes? Probably not really, so they've got away with it again. Next time, I'll just buy the usual stuff and steer clear of the offers. Rant over!
By: fedupinwales
Comments from visitors
I got a spring Savings leaflet from clubpoints stating certain items were reduced, ie Ciff Oven spray. Went to store still full price on shelf, went to customer Services, attitude stunk, take it a our price or leave it.
Got proof of it, then reported them. However Tesco basically called me a liar and said the items are on sale at the reduced price.
I would like to see their face's when they see the proof I gave OFT who say they are taking it up with Tesco. Whatever that means.
Got proof of it, then reported them. However Tesco basically called me a liar and said the items are on sale at the reduced price.
I would like to see their face's when they see the proof I gave OFT who say they are taking it up with Tesco. Whatever that means.
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I have found out too late that I've been over-charged, and called the shop: they're typically good enough to refund me on my next trip (good if you're going to be a repeat shopper, after being ripped off). I confirm it with an email, and name the assistant and time the call was made, and haven't had a problem yet with receiving recompense. You need to keep the till receipt.
That said, it does help to be in the shop at the time you've purchased it, so that any offer labels are still visible. If they're out of date, as they're often removed late, many of the supermarkets still let you keep the offer.deal, even if the sign showed an expiry date.
I now always check, as the major supermarkets are notorious for over-charging, it just means that I have to plan for more time for each shopping trip. Their tills aren't always the best, as multi-buy deals often just ring up the individual full price, and don't recalculate until the final item has been scanned - if they did show it straight away that a deal/offer had been achieved, then you could just watch the per item scanning process - sadly, as most of these companies are only focused on bottom line profits, getting you out of the shop quickly, and retaining some profits from over-charging, it's in their interests to keep things as they are. They confidently know that most people will never get a refund of money that they have been over-charged.
I think by law they should be forced to calculate their level of over-charging and give this, plus a compensation punishment free, of say 50% to consumer groups or another charity. They would swiftly change their ways if they were punished appropriately.
That said, it does help to be in the shop at the time you've purchased it, so that any offer labels are still visible. If they're out of date, as they're often removed late, many of the supermarkets still let you keep the offer.deal, even if the sign showed an expiry date.
I now always check, as the major supermarkets are notorious for over-charging, it just means that I have to plan for more time for each shopping trip. Their tills aren't always the best, as multi-buy deals often just ring up the individual full price, and don't recalculate until the final item has been scanned - if they did show it straight away that a deal/offer had been achieved, then you could just watch the per item scanning process - sadly, as most of these companies are only focused on bottom line profits, getting you out of the shop quickly, and retaining some profits from over-charging, it's in their interests to keep things as they are. They confidently know that most people will never get a refund of money that they have been over-charged.
I think by law they should be forced to calculate their level of over-charging and give this, plus a compensation punishment free, of say 50% to consumer groups or another charity. They would swiftly change their ways if they were punished appropriately.
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gainsborough lad? owt at the Plat and lobbys worth havein?,...
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me...I can say that..I do check everything that is rung up on the till...and 5 times out of ten, they do ring in the full price...I check my receipt when they give it to me..and I wait there if it;s wrong..they love me...and boy do they not want to be wrong. Sometimes I have looked at the wrong price...but not often. And..if im wrong..I say I dont want it then... I once bought 20 flannels for one pence....tuff!...and why do I need twenty flannels??? iI'm not telling you!
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Slightly off topic but was queuing up at the till today with a basket of around seven items but a couple came along with a huge trolley, with a mountain of food inside. Fair enough but they queued behind me and kept bashing me with the front of their trolley. After 10 minutes or so, a new till was opened and the operator shouted for people to move over.
The couple with the trolley raced over and I went as well but got there too late. I thought they may realise I was in front of them and let me go first. Or perhaps spot that I only had a few things. But no, they loaded all their stuff up and ignored me, after glancing my way.
Selfish people.
In the end, I went to another queue. I think the supermarkets should change the policy on this. Why not go to people half way down the queue and lead people over in the order they were queuing. Seems fairer!
The couple with the trolley raced over and I went as well but got there too late. I thought they may realise I was in front of them and let me go first. Or perhaps spot that I only had a few things. But no, they loaded all their stuff up and ignored me, after glancing my way.
Selfish people.
In the end, I went to another queue. I think the supermarkets should change the policy on this. Why not go to people half way down the queue and lead people over in the order they were queuing. Seems fairer!
+1
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French connection, re 6th Jan, thanks for paying in a cheque for £50-00 on the 10th Jan, but it has bounced,
And I thought all along that you were a genuine person.
And I thought all along that you were a genuine person.
+6
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Gainsborough lad. - 18-Jan-10 23:02
Fuddy duddy, when you are given your next till receipt, and it says at the bottom of the receipt "multibuy discounts, today you have saved £4-62, £1-96 or £6-30" using your reckoning, I suggest that you give this saving in cash to the till operator.
That way you will have a clear conscience.
That way you will have a clear conscience.
+4
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Gainsborough lad. - 7-Jan-10 22:49
If everyone was like some of these penny-pinching maniacs there would be civil war over who should get what and looting.
This is what created the class divide.
It is a good job that some of us aren't as greedy so we soften the impact these have on society.
This is what created the class divide.
It is a good job that some of us aren't as greedy so we soften the impact these have on society.
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MikeP nothing in this account yet, but you never know your luck in a raffle.
-1
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Gainsborough lad. - 6-Jan-10 23:55
Not very smart to publish your bank details on the internet. A certain Mr. Clarkson did so and ended up with problems as a result of it - and he didn't bank at Lloyds TSB in Derby.
+7
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French connection, you obviously have more money than you need,
Please pay any surplus into my bank account, 77-08-05 43781256,
Thank you.
Please pay any surplus into my bank account, 77-08-05 43781256,
Thank you.
+3
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Gainsborough lad. - 6-Jan-10 22:36
Gainsboro Lass
Just look at the sales after Christmas - some people are obsessed with getting something at the lowest possible price and are prepared to create a stampede as well as fight for it.
If something was normally £500 and on sale for £400 in a peaceful easy-come, easy-go sale I would prefer this to having to push my way about trying to get it in a sale for £300.
I would be grateful I had saved £100 off £500 and not lost £100 when I could have got it that much cheaper.
People who penny pinch on luxuries already with plenty must be unhappy to value money so much and not value the other things in life.
Valuing money is a substitute to compensate for those who are not satisfied with their performance so penny pinching makes them look as if they have earned more than they have.
This seems to be where obsession and penny pinching goes on and those living beyond their means, not shopping around for essentials although if I saw someone buying the stock of 2 for 1 I would wonder why they went to such extremes.
Just look at the sales after Christmas - some people are obsessed with getting something at the lowest possible price and are prepared to create a stampede as well as fight for it.
If something was normally £500 and on sale for £400 in a peaceful easy-come, easy-go sale I would prefer this to having to push my way about trying to get it in a sale for £300.
I would be grateful I had saved £100 off £500 and not lost £100 when I could have got it that much cheaper.
People who penny pinch on luxuries already with plenty must be unhappy to value money so much and not value the other things in life.
Valuing money is a substitute to compensate for those who are not satisfied with their performance so penny pinching makes them look as if they have earned more than they have.
This seems to be where obsession and penny pinching goes on and those living beyond their means, not shopping around for essentials although if I saw someone buying the stock of 2 for 1 I would wonder why they went to such extremes.
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French Connection - 6-Jan-10 15:30
Stand up for your rights - phone the shop or even better their head office, tell them what happened. Tell them you won't be shopping there again and you want a full refund sent in the post to you. If they argue with you (doubtful they will) then say you'll report them to trading standards.
-7
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I agree with Gainsborough Lad. It's great to find a bargain. I do it all the time. I'm not obsessed - I've got a busy job, pay loads of tax and need to save a bit here and there. GL - good luck to you!
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fedupinwales - 19-Dec-09 18:02
Warfig kenton, & Talgam, I have a wife and three children to feed, I am not obsessed, if you re-read my first post, I basicly stated that instead of the supermarkets taking advantage of me all the time, when I can, I take advantage of them, and make sure the kids don't go hungry,
When you have the CSA taking taking taking £120-00 A WEEK off a factory worker like me, you can't afford to take your children to a restaurant, let alone give them a tip,
Bankers and MP's are a different breed, they are in charge of our money, and they just help themselves to it, against most of our wishes, unlike the supermarkets who offer the bargins to us, even taking out advertisments in newspapers to tempt us.
Feed, feed, feed, comes to my mind, after yourself, how many are you feeding?
When you have the CSA taking taking taking £120-00 A WEEK off a factory worker like me, you can't afford to take your children to a restaurant, let alone give them a tip,
Bankers and MP's are a different breed, they are in charge of our money, and they just help themselves to it, against most of our wishes, unlike the supermarkets who offer the bargins to us, even taking out advertisments in newspapers to tempt us.
Feed, feed, feed, comes to my mind, after yourself, how many are you feeding?
-5
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Gainsborough lad. - 16-Dec-09 20:15
Cornyle
If I had the choice of the time it takes for me to save a few fivers or the few fivers I would rather have the time as long as I was not being ripped off.
Not being ripped off is important but paying a fair price is more acceptable to me than going over the top wasting time and effort to get it even cheaper as my gain is someone elses loss and I believe in fair play, not greed or selfishness.
I wonder if those who are so keen on excessive bargaining give tips when they have a meal out at a restaurant or are they so mean they wouldnt even consider paying the extra it costs to have a meal out.
Take, take, take comes to mind.
If I had the choice of the time it takes for me to save a few fivers or the few fivers I would rather have the time as long as I was not being ripped off.
Not being ripped off is important but paying a fair price is more acceptable to me than going over the top wasting time and effort to get it even cheaper as my gain is someone elses loss and I believe in fair play, not greed or selfishness.
I wonder if those who are so keen on excessive bargaining give tips when they have a meal out at a restaurant or are they so mean they wouldnt even consider paying the extra it costs to have a meal out.
Take, take, take comes to mind.
+4
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Kit
Read the comments and you will see it is not to do with getting a bargain but the extent some go to because they value money too much.
I like many will go for a bargain but not be too greedy and buy as much of the stock as I can but do things in moderation.
People who go too far have the mentality of bankers and MPs - very similar in principle. There isn't enough for everyone to have this much, so a fair amount is acceptable but to this level is pure greed and selfishness.
It is nice when their greed backfires and they have to throw loads away which costs them more than if they had been reasonable.
Read the comments and you will see it is not to do with getting a bargain but the extent some go to because they value money too much.
I like many will go for a bargain but not be too greedy and buy as much of the stock as I can but do things in moderation.
People who go too far have the mentality of bankers and MPs - very similar in principle. There isn't enough for everyone to have this much, so a fair amount is acceptable but to this level is pure greed and selfishness.
It is nice when their greed backfires and they have to throw loads away which costs them more than if they had been reasonable.
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I don't see what is wrong with nabbing a bargain and filling up your freezer!
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Gainsboro Lad
You were the one who said you filled your freezer to the full with bargains from Iceland.
To go this far suggests an obsession to make up for rip-off Britain.
I like to have a bargain but take it in my stride, not go out of my way to save money to such an extent when I have better things to do with my time, space and money.
Some people take it a bit too far if they are obsessed.
You were the one who said you filled your freezer to the full with bargains from Iceland.
To go this far suggests an obsession to make up for rip-off Britain.
I like to have a bargain but take it in my stride, not go out of my way to save money to such an extent when I have better things to do with my time, space and money.
Some people take it a bit too far if they are obsessed.
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Warfig Kenton - 16-Dec-09 00:24
Posting below, got the last two paragraphs in the wrong order.
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