Virgin Media and slow Internet speeds

virgin media internet is absolutely rubbish, the only thing worse than that is their customer service. I mean just do a search online and there are so many complaints on various messaging boards against virgin media, just have a look here

http://virginmediacomplaints.co.uk/forum/viewtopic.php?id=39

Marley, go with Demon Internet. As one of the first ISPs in the country they have an excellent reputation and there is NO USAGE cap. It's around £23 + vat, a bit dearer for the 20MB ADSL2+ option but I think it's worth it for peace of mind. I downloaded around 50GB last night without worrying about it.

http://www.demon.net/broadband/business-broadband

Just been 'capped' and im quiet p***'d off, to be Frank.........We have wonderful consoles like the 360, and the PS3....but we are being froced to not use it to its FULL potential....why?

I am trying to download a file of 68mb. my download speed drops almost as soon as I start the dowmload to less than 170kb/sec and the download stops. I am paying for 10mb speed and getting this c*%p. virgin eh........not for much longer. they are about as good as a chocolate fireguard.

I pay for a 10mb package with sky after they insisted that I had gone past my 2mb dowload SPEED...which as far as I can tell is their fault.

10mb package is worse now than the 2mb. Rarely see 30kb/per second.

Load of crap.

In response to my other messages I got the problem sloven, virgin said on the phone that I had 2 mac address on my account, now how the f did it get there, they said they sent me a replaceable modem, did they heck and was not even told anything about that. No as I said it not my fault that for 3 months I had whack speeds, even was told I should not of got internet a tall, I asked for a refund for the problem and was shoved off, virgin took £35 of me for the month and a further £25 for another month for this technical problem, it is sorted now the internet and I am happy bout that, just This is not on that they took money of me and what can I do about it.

I play a lot of online games and now most have regular DLC (downloadable content) add to that I use a service called Steam that requires you to download all purchased games..
Iv'e always been happy with Virgin UNTIL this throttling began a while ago, soon as I download over a certain amount it pulls the brake and i'm dealing with only a few kbps and this lasts for the rest of the day/night...I hope this isn't the future because I have all my services with them and it'll be a bind to go but I won't be bent over by them...Is anyone else having these problems..

P_s I don't have a virus or a trojan eating away my systems, I use pc tools fire walll, nod32, peerblock, super antispyware, iobit 360, advance windows care, I even checked services msc and msconfig for fault finding , I could do a better job on custormer service helping trouble shooting computes then you would with a zx 128 sinclair spectrum.

I order the 10 mb package and for the first 3 months I was hitting 12 to 14 mb which is good, now for a few months after those high speeds I been having speeds of under 2mb with downloads beetween 19 kbytes up to 235, my speeds will change like the weather and wet down on me, for faults and trouble shooting are very endless, I tyed many tools even tcip repair, cable nut, reset the stack from virgin website help page, even patch tcip over the limit and reset back to normal.

I tyed two systems with xp and win7 , I even payed of my bill and it was late with the 10 pound charge, well should not course low speeds, I emai lvirgin and reported the problem, virgin was quick to reply to me, I asked for them to do a line test and was told I need teck person to come out to me, I said can you send a guy round this coming week, was told to ring them up on a virgin phone, don't have a virgin phone as I live in a tower block with no fixed line, ok then well send a teck guy out, well were the fu--k is he then you virgin cappers''' I like what I had before ok speeds and was happy man, now I get sh-t speeds and my games lag slower than a ant, get you finger out ya bottom and make your costumers happy. IAs you can see I not a happy chappy .

also id like to add, I have had nothing but good speeds from virgin media, but I do know when they first took over it was bad

@SniperDaws perhaps a few people with in a few streets of where you live where downloading tons, making your speed slower due to bad traffic management

did you ever think it could be a virus on your pc downloading more viruses.. thus making your web browsing slower