Amazon negative feedback removed
I have a gripe with Amazon. They pride themselves on offering good customer service and offer the facility whereby past customers of items can leave 'feedback', thereby offering some measure of protection to potential customers. However, beware, all may not be what it seems. Amazon are able to 'suppress' customer feedback that is unfavourable to the seller, and they do this without informing the customer. With a simple click of a button, the feedback is removed and the customer - like myself - is left feeling disempowered and bitterly disappointed.
I recently ordered a USB car-charger for my TomTom SatNav, and what was sent was effectively a 'piece of junk'; it was not even the same item that was displayed in a picture by the seller on the Amazon website. I duly left feedback about this - very matter-of-fact, non-abusive feedback - that was, of course, very negative. I received emails from the seller trying to get me to remove the feedback, even to the point of trying to bribe me to do so. As a matter of principle, I resisted this, thinking that I was being a good customer by allowing my feedback to warn future customers that there money would be better spent elsewhere.
However, Amazon decide to stoop to the level of the seller, they removed my feedback without even informing me, or giving me any chance to amend. When I eventually found out, they just quote 'policy' at me that effectively said that the feedback could only be about the performance of the seller, rather than comments about the product itself. Uh? Does that make any sense? The fact that the seller was selling a piece of junk, and that it wasn't even what was advertised on the Amazon site, seemed to be irrelevant to Amazon! Crazy!
So, Amazon is yet another well-known company that essentially fails in its promises and only leads what best can be described in one word. Disappointment!
By: Shropshireman
Comments from visitors
I have a gripe against Amazon.co.uk. Normally the products that they sell are of good quality but the problem is with third party sellers and some of them with transactions fulfilled by Amazon.co.uk.
As you know the battery market is full with counterfeit items, normally you can detect it by the price, but the problem is that I bought two Sony batteries for my video camera for 100 GBP (for this price you would think that it would be the real thing) in a third party seller in a transaction fulfilled by Amazon.co.uk and because I had doubts about the product I took it to Sony and they said it was counterfeit. I stated this in a feedback so that other clients would be advised, to my astonishment Amazon.co.uk simply deleted my feedback without informing me and now the seller continues to sell counterfeit items and I cannot place another feedback.
I think this doesn't help the clients of Amazon.co.uk very much, does it?
As you know the battery market is full with counterfeit items, normally you can detect it by the price, but the problem is that I bought two Sony batteries for my video camera for 100 GBP (for this price you would think that it would be the real thing) in a third party seller in a transaction fulfilled by Amazon.co.uk and because I had doubts about the product I took it to Sony and they said it was counterfeit. I stated this in a feedback so that other clients would be advised, to my astonishment Amazon.co.uk simply deleted my feedback without informing me and now the seller continues to sell counterfeit items and I cannot place another feedback.
I think this doesn't help the clients of Amazon.co.uk very much, does it?
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Elizabeth DH - 23-Sep-11 17:50
The same thing happened to me. I placed an order with a deliver date of May 28. Once the order was placed the delivery date was changed to June 28 without notifying me of the change and asking if it was okay. As it was a birthday present for my daughter I was very disappointed in the seller and left clear, concise, to the point feedback only to have it removed by Amazon. Avoid Texcyngoods, Inc., the seller in question, as my negative feedback as well as one additional negative feedback in the last 30 days has been removed by Amazon.
I will not purchase from Amazon Marketplace sellers in the future since feedback can't be trusted anymore.
I will not purchase from Amazon Marketplace sellers in the future since feedback can't be trusted anymore.
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quit your whining ,, its people like you that ruin livelihoods
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Mmg I realise it is true that I embarrass you, but what am I to do? with Flashman & his “Terms of reference" "British TV" "Soap Operas" "sitcoms" "Gutter Press news papers" “Advertisements & so on” “Other people must appreciate” “alien” “I do not watch them”. “Can others comprehend?” Give it a rest Flashman. Normal people just like a laugh it’s a turnip thing, Wigan Little Theatre is a Gem. Then there is the Pub, the Work place, Blessing from Tom Brown
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If the terms of reference for 'humour' are based on British TV programmes, soap operas, sitcoms, gutterpress newspapers, advertisements, and so on, then you have to appreciate that they will be alien to those who do not watch them. I fall into that category.
I hope you are able to comprehend this.
I hope you are able to comprehend this.
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Might I suggest that site admin introduce a feature such as smiley or sad faces, or maybe a single finger sticking up logo? To remove possible ambiguity from some of the posts
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Humour is a form of communication used by people of all persuasions.
I have had posts removed from GOW that were my form of humour, “the whistling turbo charger on a German car”, for instance. Hitler was humourless. People get annoyed by something they cannot understand such as turnips. People fight bullies with humour they always have & always will. If you have to explain humour to someone it is a bit sad. Like Baldrick sometimes. Bless him.
I have had posts removed from GOW that were my form of humour, “the whistling turbo charger on a German car”, for instance. Hitler was humourless. People get annoyed by something they cannot understand such as turnips. People fight bullies with humour they always have & always will. If you have to explain humour to someone it is a bit sad. Like Baldrick sometimes. Bless him.
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"MikeP, I doubt that 'it is a matter of total indifference' to you what anyone thinks about what you write."
I'm more than capable of thinking for myself, thank you. I will express my opinions and it is a matter of total indifference to me whether others agree or not. Sometimes it is worth having a discussion on these matters, often not, which is why I don't reply to some of the more idiotic posters or those who are abusive or use terms of reference which mean nothing to me, such as the thread recently which degenerated into 'blessing', 'turnips' and 'Baldrick.
I'm more than capable of thinking for myself, thank you. I will express my opinions and it is a matter of total indifference to me whether others agree or not. Sometimes it is worth having a discussion on these matters, often not, which is why I don't reply to some of the more idiotic posters or those who are abusive or use terms of reference which mean nothing to me, such as the thread recently which degenerated into 'blessing', 'turnips' and 'Baldrick.
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MikeP, I doubt that 'it is a matter of total indifference' to you what anyone thinks about what you write. Otherwise, why post in the first place? Like the rest of us, you have an ego that needs to be 'displayed', or 'massaged', or whatever the correct terminology is, and The Weekly Gripe is one medium to achieve this. I agree with ther rest of your post - my pseudonym has also childishly been used by others.
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miserablemoaninggit - 22-Mar-11 22:31
Site Admin, what criteria do you use to 'remove posts from idiots'? Some of the users on this site can be so hyper-sensitive in my opinion, that it does become a bit worrying when posts are removed that can be judged as being merely 'strong' or 'assertive'.
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miserablemoaninggit - 22-Mar-11 22:25
MikeP, yes, in the far famed new release of the site - which has been in the wings for goodness knows how long! A few technical challenges to overcome first though. Sorry, trying to make a living and remove posts from idiots keeps me pretty much occupied. Hopefully have the new stuff ready pretty soon though.
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MMG Methinks the lady doth protest to much. Bless him
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I do not post under different names. Ever. It is a matter of total indifference to me what anyone thinks about what I write here and I have no reason to post under different names. It is a pity that some childish individuals post using my name, in a feeble attempt to make me look foolish. Usually their inability to spell and punctuate correctly rather gives the game away.
I do not need anyone's 'blessing', whatever that may mean. Keep your blessings to those who need them.
Finally, to those who think they are being bullied, if you are too feeble minded to defend yourself, then stay away or find a website for little children.
Note to site admin : Are you going to introduce a system whereby user-ids are protected? It would avoid a lot of the silly behaviour of some users by introducing some accountability.
I do not need anyone's 'blessing', whatever that may mean. Keep your blessings to those who need them.
Finally, to those who think they are being bullied, if you are too feeble minded to defend yourself, then stay away or find a website for little children.
Note to site admin : Are you going to introduce a system whereby user-ids are protected? It would avoid a lot of the silly behaviour of some users by introducing some accountability.
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MMG I embarrass you why? Is it OK for you & others to have a go at him? The man bullied me when I first started posting, now he is fair game. I consider all bullies fair game. Do you honestly think that Don needed his sanctimonious comments; Don was warning others in his own way, anyway what’s wrong with a bit of trust? We all get kidded once in a while. He also bullies other posters & posts under different names. Bless him
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Boblet, your fascination with MikeP is getting a little embarassing, in my opinion. Stop pandering to his gigantic ego. He's just like the rest of us - I agree with quite a lot of what he says, and then I disagree with quite a lot of what he says. And, in terms of his last post, he is right - it is a 'dog eat dog [world] out there'. Enough said.
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miserablemoaninggit - 21-Mar-11 17:13
I wonder how long this post will last? the count down starts 13:31
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mikep has spoken so you lot take notice he is always right you people should know that by now, I believe mikep should be put in charge of the country, starting with Oxford where he will sort out the parking, then of to Wales for the language problem. petrohea would make a good second in command. There will be no need for this site then so mikeps teem on G.O.W could join him in, maybe in sorting Libya out.
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"Wall of Fame, a seller on Amazon cheated me by charging me 40.00 for the item, plus 9.00 for the shipping."
You agree to pay that price and the charges, so you felt it was worth it to you. You could also have found it for 16.00 at FAO Shwarz, but you didn't. More fool you for not doing your homework first.
The seller was devious, and you were foolish, but it's dog eat dog out there and you got eaten.
You agree to pay that price and the charges, so you felt it was worth it to you. You could also have found it for 16.00 at FAO Shwarz, but you didn't. More fool you for not doing your homework first.
The seller was devious, and you were foolish, but it's dog eat dog out there and you got eaten.
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Wall of Fame, a seller on Amazon cheated me by charging me 40.00 for the item, plus 9.00 for the shipping. On the day my item was due to be delivered, Wall of Fame sent me an email claiming that my item had been returned to them because of an address problem, and that they would re-ship it. When the item finally arrived, I found an invoice in the box from FAO Schwarz. The invoice showed that they shipped the item on the very day Wall of Fame contacted me, that the item on cost 16.00, and that shipping was free. It was shipped from the FAO Schwarz fulfillment center in a different state than Wall of Fame, As such, Wall of Fame never even touched the item, much less paid to ship it. Amazon ignored my multiple complaints, and removed the negative feedback I left.
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Linz, all you've stated is that Amazon are 'very selective when choosing' what feedback to remove, thereby flatly contradicting the gripe by Shropshireman who argues that they do not. I, for one, believe Shropshireman - why else has he bothered with his gripe? How do you know that Amazon 'stick to their policy rigidly'? Unless, of course, you are an Amazon employee? Yeah, thought so.
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