Ryanair check-in surcharges
19-March-2010
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Ryanair check-in surcharges

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After we had completed the on-line booking for a flight to Mallorca, and proceeded to accept the cost by supplying our card details, we were astonished when the confirmation arrived the following day, and a further £30.00 had been added for paying by card at the rate of £10 per passenger.  This £10 is actually a £5 surcharge for each flight, outbound and inbound.  By all accounts this is for the privilege of printing our own boarding passes since the check-in desks have been scrapped.

However, worse was to follow!

Boarding a Ryanair plane

There was a stipulation that boarding passes had to be printed, not when purchasing the air fares, but BETWEEN 15 DAYS before flying, and up to within FOUR HOURS of take-off.  This alone is seems to be a ploy guaranteed to net in more covert charges to the unwary - or in my case forgetful/naive as to this crucial 'procedure'.  On arrival at the Ryanair check-in area, we had to confirm our details on one of those dreaded computerised machines, to discover that we three had to pay an extra charge of £120 because we had omitted to print our booking passes within the required time slot.  BE WARNED!  Make sure you print your boarding passes or you'll be subject to these extortionate charges!

While Ryanair simply respond by asserting that their covert charges are "not illegal", if it takes legislation to make ANY business more transparent and honestly run, then this must be done.  We already have a government who knows how to implement severe penalties upon their electorate who fail to toe the line in many aspects of daily life, so it can only be a well-practised procedure that needs applying to business as well.

By: Scottie Macbeth


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During December 2009 my daughter and her fiancé booked, paid for and had confirmed their flights from East Midlands to Bergerac for the beginning of June 2010 with the O'Leary bus service. In the middle of January they received an email to say that sorry the service from East Midlands to Bergerac is no longer viable and so their booking has been cancelled; they can APPLY for a refund. I wonder if they will get all their money back or whether that rascal will keep the credit card charges?
*Tibblington  08-Feb-2010 14:25

 
I am in the airline business, and Michael O Leary is one of my heroes, he is helping to keep a lot of others on their toes, been flying with Ryanair to Germany for quite a few years now, good value for money.
*Gainsborough lad.  04-Nov-2009 22:31

 
been flying with Ryanair between France and the UK for years, if you read all the bumff carefully its not a problem, no matter what, there prices are still the cheapest around and have saved our family thousands over the years.MoL cops a lot of flak but his company is still making a profit, its more than a lot of others so he must be doing something right.!!
*bones  04-Nov-2009 22:19

 
I flew from Bristol to Belfast with Ryanair last week. I knew I had to check in online and print the boarding passes off before the flight because it mentions it all over the Ryanair website AND in subsequent emails. So the day before the flight I print off the boarding passes at work because I haven't got my own printer - but the barcode didn't print off. I thought (stupidly) that all I needed was a reference number to get past security (as I said - 'stupidly'). However something told me to check online to see if the barcode is needed, and it turns out it's pretty important. So I start to freak out.
My flight was at 12 and I live 2 hours away from the airport so I run into work early to try and re-print but no joy. I eventually gave up and just thought I'd chance it. So, I got to security and lo and behold they don't accept it. I plead with them and tell them that I would need to pay £40 to reprint the boarding pass. They tell me I don't need to pay anything, and that I should go to the Ryanair desk and they'll be able to give me a new one at no extra cost.....and guess what? They did. AND they were nice about it.
Don't give them such a hard time folks - they are mean, but they're not THAT mean.
*Aaron  19-Oct-2009 22:37

 
Life gave O'Leary lemons - people don't read small print. He turned it into lemonade - sweet juicy profit. Genius. Slurp!
*Phil  15-Sep-2009 00:59

 
I've just booked some Ryanair flights and it clearly states during the booking process that you will be charged £40 if you turn up to the airport without your pre-printed boarding pass. Why the hell don't you just read the information they give you? You're not in a position to complain if you haven't bothered to read the info they've clearly supplied to you.
*Tess Tickle  07-Sep-2009 21:42

 
I have just had to pay £80 extra for two of us going out to Sardinia cause I never read the print out properly. They never sent me a reminder by email like Easyjet does. You also have to get your return boarding passes whilst abroad so you spend valuable holiday time locating internet facilities. Luckily my wife was alert enough to do this. It is totally ludicrous to have to do something which was their responsibility, they now charge you to do their work for them, and I doubt if it really saves any time at the airport
*Martin Betts.  03-Sep-2009 10:42

 
oh dear im flying with ryanair for the first time & now you have really got me scared. If it all goes belly up im batting for easy jet again! only reason im flying with them is the flight times suit the quickie holiday im trying to squeeze in between days off and annual leave.
*Janni59  27-Aug-2009 22:09

 
What do you expect when you pay peanuts? These companies will always have their pound of flesh somehow. If something appears too good to be true, then it always is.
*Infrequent Flyer  08-Jul-2009 09:04

 
British Airways, in common with most other carriers, don't own most of the aircraft they fly.
*MikeP  06-Jul-2009 00:12

 
British Airways is bust. Soon they will have to sell their planes off to make ends meet. Their staff will be going on short-time very soon.
*Get Your Facts Right  05-Jul-2009 23:45

 
British Airways are the Best.You pay a Little bit Extra but you get what you pay for.
*Mr Hicks  05-Jul-2009 03:40


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