Put the receipt down on the counter please

I was trained to hand the receipt with 2 hands to show the customer this is a important document. Not to chucked in the bottom of a bag or left on the counter top because you know this will be the customer that will have a return "oh i lost or never was given a receipt" and "what do you mean store credit? I want my money back" It was not untill I worked in retail that I realised that Joe Public maybe even the human race is in trouble that people can be so stupid it scares me.

I appreciate - now - that is part of the store training not down to the thoughtlessness of the staff, which I didn't really now before. But I still fail to see why store management would encourage their staff to subordinate customer requests to robotic procedures that inconvenience them. A sure fire way to lose customers, I would think. Why can't they wait until all of the goods are packed away before thrusting the receipt at them, if they insist on doing things their way! The store only has itself to blame if that holds up queues even more because they won't juggle bags, goods and receipts simultaneously. These days, I find myself using self check out machines more and more. At the least I am dealing with a real robot when the receipt pops out - not a human one - because the receipt dispenser doesn't shove it under your nose as if to say "push off you slow coach.". If you think about it, it is ironic that in this day and age metal dispensing machine acts seems to be more accommodating - and human - than the store staff are trained to behave. Perhaps, if I want to deal with humans, behaving like humans - I should shop at my local independent stores instead. That way, supermarket Head Office staff process generators and consultants may start to appreciate the value of customer service and to remember the old saying: "the customer is always right"; they're not faceless profit generating units who visit their store for the store's convenience. Clearly, they've forgotten those old fashioned values entirely.

But thanks for pointing out that this problem is down to staff training. I didn't know staff had no choice in the matter. Probably not helped because some supermarket staff do honour my request to put in down on the counter or place it into my bag. Perhaps they know who the mystery shoppers (spies) are.

Just tell her it's not part of YOUR training! I pack at my own speed - not deliberately slow as that means other people behind me suffer. But I WILL NOT pack at breakneck speed simply because the cashier has been told to get through x number of customers in a certain amount of time. I was actually told this by a cashier when I told her she was going too fast for me to pack. I pointed out that I was not an employee and those rules should not apply - I was the paying customer. I later went to the customer service counter and demanded to see the manager who then regurgitated the same old nonsense. He got a piece of my mind.

I also NEVER pay until I have packed all my shopping, it is in my trolley and I have accounted for everything. I have forgotten so many things before (including my debit card which was seriously inconvenient) due to being rushed. If I am paying £100 + each visit I will not be treated like that.

You want your rights? TAKE them!!

I know from experience one high street electrical retailer trains the staff that the receipt must be given to the customer with both hands holding the receipt. Failure to do so and if spotted you shall be given 'additional training'.

I agree with Grumpy below - mystery shoppers mark you down for not placing change and receipt into the customers hands... It's not the friggin customer advisor/sales assistants fault that they don't want to get into trouble...

Source: Duty manager in a convenience store, and I carry out mystery shops...

Why dont you just pack faster then or just ask them for help instead of moaning.

You pathetic c*w, I have worked in a supermarket and you do have to the receipt in the customers hand and you always get a fail from the mystery shoppers if you don't do it. Of course they want you 2 hurry up and move on who works in a supermarket because they enjoy it, people dont have time to wait around for you all fu***ng day n when you ask if they want any help with packing they always say no n hold the queue up cos they obv do need help just take the fu***ng receipt u dopey bi***h

One further thing - I used to work in supermarkets. Tesco's being one of them so I understand how hard it is for a cashier. But good service is good service regardless.

Oh, this is an easy one to deal with. Do what I do. No matter how fast the cashier flings my shopping down the conveyor (and gets told to slow down if it is ridiculously fast) I pack my bags how I want them. I do not go deliberately slowly as I know there are other customers behind me waiting. They then demand the money whilst I am still packing. I say thank you and ok - and continue packing.

Only when ALL my shopping is packed and in my trolley do I put in my card and pay. After all, it is no faster and I used to hate having to pack my shopping when they began flinging someone else's shopping onto it causing two customers to fight for packing space.

I smile and say thank you and leave. You are only treated badly if you allow it.

Actually it isnt rubbish. I work in a store and it is part of the training that the customer has to physically take the receipt from you otherwise they can claim that they werent given one or that you just chucked it down and they didnt know it was there and then if they return an item this can have implications for both you and the store. Look it up if you like. Dont blame them for doing their job.

Well of course Kathleen, the gloves are to prevent the ingress of e-coli bacteria to the weeping sore on the operative's hand. But admittedly they also conveniently keep out the grime from the notes and change between sandwiches. Who knows, maybe they can come up with something to safeguard the customers too.

Yes, I know I spelt sandwich wrongly! The brain is not working so well today.

Yes, or they put on disposable gloves to make sandwhiches ,take the money and give change with them still on and then make another sandwhich.

Indeed MikeP.

Shop girls today!

Simple their calling may be, but have they no pride at all in their work?

It seems the demise of the honest and willing tradesman (or indeed woman) is all too prevalent.

Well, that's just unhygienic...whichever way you slice it.

How does this rate?

Girl at deli counter slicing ham using the machine. She puts a protective glove over the hand with which she is turning the handle of the machine, whilst the sliced ham is falling onto her other, unprotected, hand.

"Main culprits - Tesco supermarkets if anyone wants to observe!!"

What!? Are you kidding? You don't really think that Tesco trains its staff to irritate you with this petty behavior. If staff do that by company policy (and I seriously doubt that), then it could only be to allow the CCTV camera to get a look at the cash before it's taken and the amount potentially disputed.

Maybe she saw you leaving to loo without washing your hands.

A handful of Manners... Check out girls (and its only women who do this -no men!!)who think its okay to give you your change/receipt, etc by placing it on the counter rather than in your waiting, outstretched palm. A red mist descends before my eyes when this happens as this is so blatently rude, and now I have a trick - where upon, I say very loudly, 'oh can you please give me my change in my hand as I don't have any finger nails!'

Main culprits - Tesco supermarkets if anyone wants to observe!!

For years I have complained about the habit that check-out operators have of plonking your loose change on top of your receipt and any notes onto, not IN, your outstretched hand. Usually in your other hand you have your open purse, waiting for the loose change. As it is, you have to scrumple up the receipt and change to avoid dropping it all on the floor.

I like to get the change first so that I can close my fingers over it, and get the receipt between finger and thumb. When I have pointed this out, on numerous occasions!, the check-out operator has said "Oh yes! I see what you mean. I hadn`t thought of it like that. Why can`t all till staff be taught this simple logic??

Your receipt is a important document so its respect to you as a customer that you recieve it properly. How many 'put it in the bag people' have thrown it away with a carrier bag then wanted to take back a electrical item etc. Solution - stop packing - take the receipt - continue packing. Sorted.