Getting a BT landline reconnected

hi I am wasim and I might help you get a new line install at your premises with BB.if you are interested do mail me at my email id wasim4u007@gmail.com

I first got a phone line connection of BT in November 2008, I was charged £188, when there was already a line already in the property. Since then AOL have give me a nightmare, with a broadband account. They charge me £22.49 a month, for a laptop and broadband, and I am tie in to an account until December 2010. It is a nightmare

I had virtually exactly the same when I moved house - I knew there was an old line that had just been disconnected (even had the old number), but BT swore black and blue I would need a new line and they would charge me £150. It took us three months, several letters to a named manager of complaints and the chairmans office until we eventually got service (reconnected)

My advice - hold firm if you're confident there was an old BT line in there, don't let any sarcastic or condescending salesperson try and tell you (and get you to pay)otherwise, try and find the old number from the previous occupant, don't call 150 and write directly to the chairmans office (politely) demanding service - last time I looked they still had to provide service to all households as part of their operating contract

BT need to get their act together. If this is kind of thing we can expect getting a landline connected just imagine what it's like when you want to cancel and go with a different provider.

T 1571 what a con. Not only is its storage capacity of 10 calls feeble when filled up with unwanted spam calls. Not only is it feeble as it is so slow to operate. Now they have removed the access via the internet service, and we have no proper way of accessing our calls remotely and simply.

Like everything to do with BT I wish their monopoly of the local link was destroyed completely and utterly.

Come back to BT? No way Jose.

This doesn't surprise me at all. We live in a massive new estate in North Swindon (Wiltshire) and BT ran out of lines faster than the houses were being built. Hundreds were left with a brand new house and no phone line. So they eventually realised they needed to build a new exchange and promptly named it with the wrong area (Haydon Wick instead of Haydon End, the former of which is a couple of miles away). Then they migrated the existing lines from the old exchange to the new which meant THOUSANDS of people lost their lines for anything from a couple of hours (acceptable) to over a week (unacceptable).

If you want some depressing reading, try http://forums.thinkbroadband.com/btsupplier/3201865-haydon-wick-migration-part-3.html?page=15&view=collapsed - part 3 of a long saga, this part has nearly 300 posts alone! This forum could be of use to you anyway.

Don't forget that BT Broadband, BT Wholesale, and BT OpenReach are independent companies and they do NOT talk to each other. Perhaps their phones don't work?

Oh, and I can't get anything other than BT Broadband because BT OpenReach's information says I'm still connected to the old exchange and that that exchange doesn't have LLU for BeBroadband (which is true, but the new exchange does - and that's the one I am connected to).

Surprisingly, emailing cceo@bt.com usually results in a human response, normally of British origin.

I had all kinds of problems last year when transferring back to them from |Talk Talk. None of which were caused by Talk Talk I should point out. every time I tried to get the line official they sent me another letter telling me they were coming to connect a new line for £171.00. No matter what I said they couldn't understand that all I wanted was for them to take the line back. I still had a full service throughout but nobody was billing me. My concern was obviously that they would eventually work it out and I'd get a massive bill all in one go. It dragged on for about ten months and in the end it crossed the desk of what BT call "The Chairmans Office". I'm not sure if that actually means what it sounds like but once it was there it was quickly resolved. They were excellent although until it got that far BT were worse than useless. I was given a direct telephone number for that office. if I can find it then I'll post it here and people can shortcut the idiots that cannot resolve anything.
The worst bit for me was that the Chairmans office eventually admitted that if I had said nothing they would NEVER have been able to trace that I had an active, free of charge (both line rental and call cost) phone line. I would never have had to pay again. I guess my honesty has cost me this time but I don't really mind as I am receiving the service. It would have been nice though :-)

Have you tried writing a letter? It works out cheaper and often more effective than spending hours on the phone to Bangalore. Make sure you send by registered post though.