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I spoke to Vodafone again who finally determined I was having the problems due to the mobile signal where I lived and I would have to pay for a signal booster. I was not happy about this at all as I was not told initially that the broadband could be affected by the mobile signal. It was supposed to be a case of plug in and go.
In the end I had to tell them I was not paying for a service they could not provide and asked to cancel my mobile broadband 'service'. Cancelling wasn't exactly straightforward either. It took me 3 calls and the best part of a month to cancel my contract. The first time I phoned their systems were down so they couldn't help. The next time I called they said they could offer a discount and that was it. The last time I called I insisted on speaking to a manager. I felt that my only way out was to tell a white lie so I told them I was due to work from home a couple of days a week and needed access to the Internet. It seemed that was the only way I could get out of the 2 year contract I had signed up for. I had a mobile phone attached to the contract, so when they cancelled the broadband they the also cancelled my phone so I had to get that reinstated.
Please be warned, if you are looking to purchase mobile broadband that you make sure the signal is sufficient in your area to support it.
More information about mobile broadband
Mobile Broadband Genie
The mobile broadband price comparison website with independent advice and best prices on 3G mobile broadband dongles for laptops.
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