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I spoke to Vodafone again who finally determined I was having the problems due to the mobile signal where I lived and I would have to pay for a signal booster. I was not happy about this at all as I was not told initially that the broadband could be affected by the mobile signal. It was supposed to be a case of plug in and go.
In the end I had to tell them I was not paying for a service they could not provide and asked to cancel my mobile broadband 'service'. Cancelling wasn't exactly straightforward either. It took me 3 calls and the best part of a month to cancel my contract. The first time I phoned their systems were down so they couldn't help. The next time I called they said they could offer a discount and that was it. The last time I called I insisted on speaking to a manager. I felt that my only way out was to tell a white lie so I told them I was due to work from home a couple of days a week and needed access to the Internet. It seemed that was the only way I could get out of the 2 year contract I had signed up for. I had a mobile phone attached to the contract, so when they cancelled the broadband they the also cancelled my phone so I had to get that reinstated.
Please be warned, if you are looking to purchase mobile broadband that you make sure the signal is sufficient in your area to support it.
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