BT took money when they shouldn't have

Thanks. I just sorted out a D/D problem with your advice. Read the back of your direct debit agreement :)

says Hello Nick !!! You are probably paying by Direct Debit. Isn't that great !!! Yes ....... have you heard of the Direct Debit Guarantee? ........... No? .............. Let me tell you about it ..... All Financial Institutions who operate accounts with debit facilities have signed up to the Direct Debit Guarantee. It says that if an individual or company has taken money from your account and is wrong, you are entitled to phone your bank and demand your money to be refunded to your account ........... and this must be done the same day.

Now let the onus be on BT contacting you for payment. Do it every time. It will teach these companies a lesson. Did you find that useful? Great. You can always access my website for FREE LEGAL ADVICE.

Regards
Tony

Call back through BT 1571 Call Minder what a con, especially when I have regular fully paid up national telephone service provision 7x24 free via another provider. Why can't call minder connect via my regular contractor?

I had similar problem with Vodafone, when they decided to take two identical payments from me via direct debit. So, unexpectedly, I paid twice. I took my bosses advice and cancelled the direct debit and now only pay by calling and giving card details as and when I need to.

In contrast, when I recently called the AA to question why they had taken too much from my account, they called me back after an hour, apologised ans said the difference would be repaid within two weeks. It was. So, it just shows that it can be done properly if they want to.

I now no longer use direct debit unless the amount is specified in the agreement.

If anyone else stole your money you'd go to the police, wouldn't you? If you went into a shop and the shopkeeper swiped £70 out of your wallet then you'd go to the police. So, I can't help but wonder, why not go to the police?

I can certainly understand your anger there! That's what BT used to do to me and take out random payments without my permission, and this resulted in me incurring bank charges as a direct action, so my immediate action was to cancel the direct debit, so now I make the payments through other avenues.

The initials BT stand for something else, if you get my drift??

Customer 'service' is something of a fantasy that exists mainly in job descriptions, job agencies and laid down pre-requisites for potential employees. The reality is that most companies seem to be clueless, or at least employ quite a lot of clueless individuals. Miraculous really considering all the ideals, essential qualities and specifications demanded.

Let's face it, a great many people are rubbish at their jobs and a few don't actually care about customers but have to pretend they do. Having expectations of good customer service is rather like expecting sunshine every day of the week for a month. Possible, but unlikely.

The problem with BT is that in order to use anyone else's service you must have a BT line. This was fine when the industry was a nationalised one, where its profit went into the country's coffers, for the benefit of the nation. Now you are feeding some Thatcherite greedy b'tard. Like the Post Office you are now paying for some third world service. Great national institutions have been exchanged for ghastly monstrosities. The new lamps for old have turned out to be unspeakable powerful and unwelcome genies in the bottle, economic nightmares.

Get away from BT fast!!!
Please everyone, they are going to destroy everything.
They are about to come up with more ridiculous ideas for services that wont work and cost all customers.