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Hello to anyone out there who can save my sanity after I foolishly took my TalkTalk account with me when moving house recently, partly due to the threat of a cancellation fee, but also because I am a carer for my husband. We are on a low income, finance has therefore dictated our choice of ISP and TalkTalk are one of the cheapest.
I have had nothing but a history of horrendous problems with this company. I have found their customer service department lacking with advisers that sound hostile to the customer and hang up when they feel they've had enough of not being technically competent (I guess that's the only way out). Not to mention constant bandwidth cuts, varying speeds and dropped connections which have just become an accepted part of the price we pay for being with TalkTalk. The connection and speedd problems are a real issue when you rely on the Internet.
I am now in the unhappy situation of having a repeat performance following my recent move. My go live date was the 5th March and I couldn't get connected so I spent all morning on the phone to TalkTalk, trying to understand the accent of some call centre adviser in a far away land who had no idea what what the problem was. After being shunted from pillar to post for a couple of hours I asked for a supervisor, he was also hostile and told me it was myNetgear router and to call them. I did and had to pay for the privilege, they referred me back to TalkTalk saying my user name and password was incorrect!
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