TalkTalk connection and speed problems

I have recently switched to a TalkTalk package including broadband. On the day I was due to go live, the router they sent me was faulty and took three days to replace. As I work from home I was unable to connect to the office and lost three days pay. TalkTalk thought 3 days was good service and were totally unaware of or interested in my situation. I also asked for changes to the 'bundle' but nothing was done for a month until I had to call and ask if the instruction had been actioned.

Having been offered this deal with zero connection charge I have now been sent a bill that includes £29.99 connection fee. I was told this would not have been the case - until I told them I had it in writing. After being referred urwards twice I was eventually told it was free, but it was also standard practice to charge £29.99 on the first bill and credit it 2 or 3 months later. Other call-centre agents would not have been able to tell me this as TalkTalk don't tell them (ignorance is bliss!). Can I now refuse to pay this bill until the £29.99 is removed?

Talk Talk have got to be the worst company I have ever had the misfortune to have dealings with.I changed isp from utility warehouse at end of february to TT purely for the price.They firstly got the package wrong and only took over phone line.In the meantime utility warehouse turned off my bb so I had none because TT messed up my order.After weeks and weeks of phone calls and messing about they finally put the order in and told me the welcome pack would be with me in a few weeks,no welcome pack arrived and on contacting them was told order was cancelled.
So they put new order in and 3 weeks later I did receive a modem and bb went live.Unfortunately the speed was less than 1mbps but they said it would stabalise and increase.It never so after many many more useless calls I was told I was only on the low package up to 2 mbps,so they changed that to the up to 8mbps wich I was always on with utility warehouse.It is now end of august and despite 6 weeks ago being told I was on the up to 8 mbps package I am still getting less than 1mbps.Ihad a ticket opened with their secondline technical which was closed without the issue being resolved so I have just gone through all the rigmorole again to get another ticket opened...so feb-august and no workable bb from TT...and they really do need more british call centers...yes the people in delhi or wherever can speak english..but there native accent is too powerful and they become unintelligable as well as they speak far too fast

I have been with TalkTalk for around 4 years now. Up until recently I have not no problems with the phone or Broadband. However over the last could of months I have had nothing but trouble the billing and Broadband cutting off.

When I have phoned up it is very difficult to talk to anyone about the problems as the call centre line is of terrible quality (probably overseas) and there is a delay between you speaking and the call advisor hearing what you have said and vise-versa, making conversation tedious.

How much slower can talk talk get mine is going at 0.48mps and paying 14.99 a month

PS This is a great site! Keep up the good work The more people refuse to take silly b/s from service providers like this, the more their shares will go down, and the more they might listen!

I have been with Talk Talk (via Tiscali) too long now, and CANNOT get through to anyone to ask proper questions, (their customer support thingy doesn't work..on clicking the "continue" button after spending 20 minutes filling the form in, I am directed to a "Register with Talk Talk" page, where if I fill that in, thinking perhaps for some obscure reason, I should, I am told my details already exist, and I can't get any further than that ridiculous page!!
Phone calls?? Forget it. By the time I get through I get someone who has only a basic grasp of English, and doesn't appear to know what the heck I'm talking about!

I am seriously unhappy with them for many reasons. To add insult to injury, now the broadband speed (supposed to be 2mb is running at....wait for it....564KB!! and has been about 80% of the time for three weeks now), I can't dump them because I can't get through to them! Can't ask questions! Can't make reasonable complaints! Can't TALK TALK!!
How on earth can a "British" (??)business get away with this?
They seriously need to get their act together.
Believe me I will find a way of dumping them soon

how can the service provider give you a service that you can not even access your own email then when you phone, and wait for at least 6 min for 2nd line help. They cant and to top it all they then ask you to ring them back and if you do not call that day, ha.... wait for it,( please please comment if this aplies to you)..... they canx you problem and you have to re register your issue, I ask myself what is that about, well I guess it will look good on the graphs with outstanding not solved issues eh!!!!!.. GET READY it taken that long to solve I can tell you if you like WHEN WILL I BE FAMOUS!! CITY LIGHTS!!! SHE'S SO LOVELY!! TOTAL ECLIPSE!!!!!the talk talk team would love to help you as quickly as possible!!!! THE COLOURS OF THE NIGHT.

Oh dear. I had problems with Talk-Talk and to be honest you will have to suss it out yourself as the helplines are a waste of time. Firstly you must "clean" the phone wiring, no daisy-chained extension leads, ADSL splitter (microfilter) directly on the master socket. Next you must use their modem and CD as they use DYNAMIC IP addressing. If the computer is not set-up for dynamic, broadband will run for ten to twenty minutes then crash. (Been there done that) With perseverance you should get there but its not a five minute job. The TT CD will (should) reset the computer to work with dynamic IPs if you are lucky. I'm in my sixties so if I can do it, you can do it (although my job used to be a technician). Engineering wise TT seems to be OK but the foreign "helplines" are no use whatsoever, they seem to be reading from a card.

have you tryed Ringing ofcom they are telecommunications Regulators talking to them might help in your predicament

Jane don't lose hope I think I can be of great help to you and empathise with your situation.
Not only will I show you how to save money on your internet but also a good reliable service and based here in the UK.
Sound too good to be true? No people really need to get away from these companies and use trusted award winning ones like the one I use:www.bestbillsaver.co.uk.
Jane don't get frustrated and you can call this number too and they will help you too 07866431515 and just quote F87143 when you talk to them.You will be glad you did!
Jane I am leaving you my private email address should you want any help at all.Just email me and I will help:.david@bestbillsaver.co.uk

Not having your circumstances myself I suppose my gripe is just a little one by comparison,but I feel I should point out to everyone my experience of TalkTalk.
Three weeks ago I took what now appears to be a very foolish step into the dark realms that are TT.And what was this step,well let me tell you I foolishly signed up with TT for 18 months,but luckily I had read the notes correctly,especially the 30 day trial period,safety net.
Firstly my set up date came the only trouble at this point was that MY router hadn't,but it did arrive two days later,and another one arrived two days after that.Anyway to cut a long story short, here I am a fortnight later having made at least 20 calls to TT who just couldn't get my PC to work,I have just cancelled the contract,only to be told that I could NOT pass on my phone line to another supplier as it is against TTs policy to do so-Is this Legal?,apparently so,So my free TT trial has ended up costing me to have a new number and line installed AT MY EXPENCE! So Take this warning and if any member of family or friends even take the 30 trial TT will keep your phone line and number,Take Care,and keep away from TalkTalk.

Sorry to read of all your troubles Jane. I see there's a BBC reporter in the comment section asking for stuff like this. Have you thought of asking Citizens' Advice Bureau or the regulator, OFCOM? TT are clearly in breach of contract and I don't see why you shouldn't have a good case for terminating it. As a former carer myself I know how hard it is to find the time and energy to deal with such frustrations but hopefullly you will grt there.