Tesco self service checkout machines

I hate the tills now and WOULD NEVER USE THEM AGAIN. after being accused and arrested of shoplifting when in fact the machine did not scan one item. Please warn everyone NOT to use them they are not reliable and now we have been interviewed by the police and YES one item was not paid for but it was not stolen with intent. Shall we go to court???

Went on self-scan till today with a small trolley full of goods(nobody else using them) other tills busy. Shopping scanned fine until I tried to use some points & money off vouchers they had issued, Lady came over to assist, so I thought, but all I got was verbal abuse on how I wasn't allowed to use self-scan with so many items. I am 41 years old & have never been spoken to so rudely. I left the store in shock! She was blatantly in the wrong , far as I am aware ther is no limit on size of trolley.
Suggestion to Tesco- If you insist on employing staff such as her please train them correctly in manners & attitude to customers. If not put them out the back where they can't upset customers!!!

there might be hardly any people on the manned checkouts because the store is quiet and employees are required to perform other duties as well.
Have you ever thought of that, and your wrong self service checkouts are good when you know what your doing. If your an incapable joe then stick to the manned checkouts. When it does get busy they ring the bell anyway so your argument is invalid.

If you are only scanning a few items (which is what the self scanners are for), surely you can glance at the till receipt before you leave the store; and surely you must have some idea how much your shopping should have come to?

Of course, some would also say that if you scan everything once and it doesn't pick everything up you just "don't notice". If you "find out" when you get home you just say "oh dear, never mind"!

You can be robbed by these devices. Once I thought I missed a scanning of an item, so I repeated it. Later when I got home I found I have been charged twice for that item. That item was £5, so I am £5 short. I can't go back as the supermarket concerned is 100 miles away.

I think that a lot of people are missing a trick here. The manipulation of the public is breathtatking. What next, do we fly out to the middle east to pump up the oil for the filling stations. Do we go in to the stores at night to fill the shelves? They would argue that it will reduce prices to use these scanning checkouts, I prefer to take the view, being a realist, that they want to increase their profits. I am a shareholder in Tesco but I would much prefer to see an end to these companies trying to make monkies of the general public and for the public to recognise just what they are up to

I'm not that great with technology I admit but these self-service tills simply DON'T WORK. Something always seems to go wrong with them.Your change isn't right, your items aren't scanned etc. Our local Sainsburys has now introduced them and the other day a member of staff was wandering up and down trying to persuade people to use these tills (I know, she'd been told to so it's not her fault). I noticed that I was not the only shopper politely declining to use them. Like banks trying to get you to pay all bills over the internet so they can sack more staff and close more branches, this is another example of employers increasing their profits and making sure the directors keep pulling six figure incomes.

For those of the penny pinching ilk ..
These tills (tesco anyway) will accept all those lovely money off vouchers ! ALL of them AT ONCE Even those handed out by it competitors. Until they find a workaround for this you can save a fortune with your farmfood vouchers etc !

In my local Asda one member of staff supervises 4 self- service tills. If we all start using them regularly they will replace even more normal tills with self service ones.

For every 4 self-service tills they install, 3 women will be out of a job, women who have done nothing wrong but who will then be called benefit scroungers by the tabloid press and many people who post here as well.

There is a need for low ski11ed jobs, not every one can be a doctor or a lawyer and I believe that I am supporting workers by refusing to use these tills.

I agree. I too work in I.T. and am not at all technophobic. Despite that, tonight I walked out of Tesco without paying.

Simple story. I tried to buy just four items, including two pizzas at half price. Went to the self checkout. Scanned first item. Fiddle with plastic bag to get it open. Eventually get first item in bag. Checkout says "unexpected item in bag". Assistant enters password to reset it. Scan rest of items. Notice it's charged two pizzas at full price. Leave pizzas and take the other two items (the ones I actually want) to manned checkout. As soon as I get there, a second assistant suggests I use the self service - "it's quicker". "No it isn't" I say. "I'll show you", he says, and so we go back and through the whole process again. I point out it's charged the pizzas at full price. "It'll take it off at the end" he says. It doesn't. He goes off to check. I wait... and wait... then walk off leaving the stuff on the checkout.

What really got me was being dragged back to the damned thing after giving up once, just to be forced through it again.

It would have been much quicker to use a normal manned checkout, and a lot less work for me.

How many people will it take to walk out without completing the transaction, before they do something about this?

Supermarkets losing the plot? In the ever increasing race to outdo one another it seems to me they are forgetting an important part of their business ie; the customer. If a rival does something they follow in fear of being left behind. First it was the piped music blasted down every isle. . Then it was "self scan as you shop" again they all followed one another. This has almost died a death but they still have a dedicated till "self scan only" where a till operater sits looking bored occasionally looking up at customers waiting in long lines at the other tills why they sit doing nothing. Then we have the budding D.J's where we are constanly told about the latest offers or bargains at the front of the store, again I think Asda started this now they all do it. And finally we now have the self service checkout machines. Again all the major supermarkets have them, again they must copy one another. We hate them but they love them. Myself I will not use them on principle even though we are herded towards them like sheep in a sheepdog trail. These poor former checkout assitants dragging customers kicking and screaming towards the latest technology blistfully unaware they are soon to be surplus to requirements.Standing as I do in a normal queue I observe the ongoing farce being played out before me.I chat to others in the queue, the same observations are made-why are their four or so staff standing around watching the customers struggling with the tills occasionally giving assistance when if they were all gainfully employed on a normal till most of the bottlenecks so caused would be illiminated. I do most of my shopping now in a smaller chain, I shop-go through the checkout and go. Simples!

Bought a couple of things at Tesco the other day and when I went up to the till (which only had one other customer), the checkout operator told me to go the the 'baskets only till' (thought she was being rude at first). Anyway, got there and there were 8 people in front of me. Why wasn't I allowed to use the other till?