Debenhams gift card refused

Debenhams so called 'customer service dept' are useless!!!! I keep complaining that I never receive flyers advising about sales. They couldn't care less. My Mother-in-Law who rarely shops there always gets them, containing extra discount vouchers. I was told by an assistant that because I'm a good customer they don't bother sending them. Charming... will take my good customer status elsewhere!

I had trouble with debenhams.we won some money on a gift card so bought quite alot of stuff from there,clothes and electrical items through the website. the clothes are overpriced and no better quality than the lesser priced shops. one cardigan I bought all of the buttons had to be sewn back on and the kids clothes are finished to a low standered. we tried to order a tv from the website but we were eventually told we couldnt use our giftcard to order electrical items anymore,whats the point of a giftcard then? I tried to return an item with no receipt and pretty much got accused of stealing it by a member of staff. phone service is a joke they dont have a clue what is going on.all round debenhams is s**t . I will never shop there ever again!!

I also purchased a three piece suite from Debenhams of Plymouth in 2007 and the quality was rubbish to say the least it cost 2250 pounds. Numerous complaints to customer services and three attempts at repairs solved nothing.

I finally took them to a small claims court (July 09) and won the full cost of the suite and costs. Obviously customer services at Debenhams Wellbeck Street aren't doing their job properly. Debenhams also have to pay GE Money compensation as well as me, as they were equally liable and financed the purchase.I agree don't purchase large items of Debenhams as after sales is extremely poor and the customer services team very rude and unhelpful.

it seems the people in debenhams ireland are much more clued in on customer service........the people that I have dealt with in the stores have always been extremely pleasant and are always genuinly apologetic if something happens to go wrong.....have never had a debenhams experience in the uk though!

Just sales shopping in Debenhams Liverpool today,I spent 2 hours shopping for various items only to find when I reached the till I didnt have my debit card so I asked the lady behind the counter if she could put them away for an hour, she put items through the till and gave me a hold receipt.Half an hour later I returned to the same till gave my hold receipt in lady went missing for 10 minutes came back "im sorry I cant find the items on the receipt".AAAARRRGGGGHHHH why do Debenhams have a "hold policy" if obviously staff cant be bothered to put them away as hold items,this isnt the first time this has happened as work collegues have had the same "treatment" from the same store,cant be bothered to go round the store again trying to find said items, there loss.

We can only hope that if this recession lasts big companies realise they had better pull their socks up and improve customer service!

Well I personally would never shop at any store that treated me like that even if they had such a great bargain I would just do without. But people who know me always say that "I cut my nose off to spite my face" I suppose thats me but if the shop can't be bothered then they can keep their goods.

Customer service is dead in this country.

Actually, Debenhams isn't the only outfit that treat their customers in a shoddy manner. Get the wrong phone monkey on the other end of the line with any company and you're in for a rough ride. Soon as they replace these idiots with computers the better!

wahey ragdoll! fight the system! make them pay and give them a lot of discomfort!