Talk Talk connection and phone line problems

I just got swiched over from Tiscali to talktalk and its been a nightmare,Broadband is ok but I have not had a landline since 24th .No matter how many emails I send they only seem to know one answer " we appologise"
My wife is disabled and reqires the phone to contact Doctors urgently but talktalk dont want to know
How long is it going to last,I have heard so much about talktalk and I believe ever word that is said

I was persuaded to change my phone to talk talk as they provided my internet. Bad mistake I cannot now acces my 1571 messgaes as it asks for a security number then a password . First phone call to talk talk acknowmedged it was their mistake and it would be sorted within 24hours 2 days later and no action the next person says enter 111hash with your number less the first 0 . third call to talk talk says no you need to enter the whole of your telephone number still it does not give me acces to my messages. can anyone help

Just found this page after searching for talk takl disconnection problems. Switched from VM to TT and has been a big mistake. anyone considering believing the sales patter, please go elsewhere for net. constant random disconnections. Have to reset modem several times, daily. PITA.

will be cancelling as soon as possible. I am keeping a diary now of disconnections and will demand cancel of contract with no penalty charges. will go to court if need be. Once the next direct debit payment is taken, I will cancel it at bank and cancel contract.

VM net was great compared to these amatuers. avoid talk talk. cancel contract. they are not providing a reliable service, so why pay a penalty to go to a reliable ISP.

I am so frustrated with the level of service at TalkTalk. My elderly parents are in very poor health. They have a community alarm attached to the telephone to call for help; this also monitors their smoke and gas detectors.
They have been without a land line for 10 days. I contacted talktalk who ran a test and said there was a fault on the line and an engineer will contact us within 48 hours. We are still waiting. I have contacted the fault line every day for an update but with no further response.
My parents have no other way of calling an ambulance if needed nor can the Doctor contact them if there is a problem. My Parents lives are being put in danger by mot having a phone.
My parents only changed to talktalk 6 weeks ago – what a mistake! I hope it does not prove fatal

I cannot how much I am disapointed with Talk Talk, Went live with them 11th August, still have no international line, get no where with their help/Service line, they are real rubbish, cannot understand what all the call centre people are saying, a real bad problem as they all give a different version of the problem every time I ring, they do not honour their side of the contract, I am going to cancel as realy fed up with the lot of them.

How long have yout got?! I have been without laneline for several days-have had to use mobile-very expensive. I did manage (after severl hours of 'netting' to find a site that would take my complaint-so I thought! Every time I pressed 'submit' it came back with 'not known' or someting equally frustrating-I would not recommend talktalk under torture!

I seem to have developed the same problem as you describe re. Disconnection. I was a member of Pipex but they got bought up by the 'talktalk/Tiscali umbrella. I was deliberatley avoiding Tiscali as my father had problems changing his account from them. Now they seem to have got in by the back door! They have promised repair to the line tomorrow via open reach but the more I am hearing the more I think this is going to drag out.

I have been asking your company to disconnect my line because iam nolonger using the line I have left scotland but I still get statements from you to pay I have just paid 130 pounds recently via the company in glascow and again my sister told me that there is another letter stating that I should pay29.93 for wht? nobody is using the line. I really hate your company I would not recommend it to anybody you are repeanging people by charging amounts that does not exist my number is 0131312-8904 iam not prepared to pay 29.93 because its your fault if the line still works ,what kind of company is this shame on you

Ah, I know what your problem is. Talk-Talk use DYNAMIC IP addressing. If you had accepted their modem and CD this would have set up your computer for dynamic IP addressing. I have had one or two hiccups with this myself. (OS is WinXP service pack 3) Solution is to re-boot the router and run the CD as Windows default seems to be FIXED IP address. Broadband will run for a little while with a fixed IP address but after about twenty minutes it drops out. Dynamic IP addresses save ISPs money but they do work OK as I watched an hour long movie about Rosswell yesterday. Not bad on an old copper phone line! Good luck.

Talk talk told me that when I moved home I would be able to keep same number (then gave me a new one, despite numerous complaints, refused to change back and blamed BT), they told me I would have broadband connected in 7-10 working days, infact they took 6 weeks, a huge delay that cost me hundreds of pounds as I work from home on the internet, and then sent me a bill for nearly £200 for the dial up I'd been forced to use. I told them this was unacceptble and after complaining for several months got a refund of £60, and a snotty email telling me they would not pay any more as this was more than generous. Taking the p!ss. Oh yes! and at the end of the first month they cut me of completely because they said I had gone over my monthly call limit!!! -and who's fault is that???
Broadband is really hit and miss with the speed sometimes painfully slow, frequently drops out-several times a day most days. Regularly the phone won't work either. My nieghbour has talktalk too, and his phone/broadband seems to stop working at the same time as mine, but other nieghbours not talktalk are still connected.
Customer service is awful with staff I think just saying the first thing that enters thier head to get you off the phone....'yes your broadband will definatly be working by tomorrow'- put that in writing love? no? suprise suprise.
One problem after another. They advertise themselves as being cheap, but to be honest, I don't think there's a price low enough to compensate for this amount of aggrevation and crap service. Talktalk suck!

Have been with Talk Talk since 28/29 June-very, very, very disappointed with you. Have not been able to use land line -it just crackles constantly-the 1571 service is not always available-I cannot use my computer (Ihave to go to local council office and 'book and await my turn'. I could go on for hours. I am hoping by some miracle I will be ale to actually SPEAK to someone. I am paying for a non service and am absolutely disgusted with this!

I have just ended my contract with talk talk, nightmare trying to set up broadband and telephone line, was to get my package on 7th july 2010, it arrived 16th july 2010. Nothing worked, had to make endless phone calls which cost me £25.00. I am now waiting on a returns bag to return everything back to them. Never again will I sign up to them. Call themselves in internet provider, wot a cheek, all I had was wasteless endless phone calls and hassle.