Onetel email problems and customer service
06-January-2009
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Onetel email problems and customer service

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Over the last two to three years I have been aware of gripes about Onetel's service, but hey, being a regular user off Internet and email, whilst I did have spasmodic problems they were of a minor nature and I found customer services very obliging.

That was until the latter part of 2007 and its been downhill since then accelerating every month at an alarming rate.  First the phone service is okay and generally internet not too many problems, but emails - horrendus.

My problems commenced with difficulty caused by the system not recognising user name or password, albeit they have not changed since being with them, this occurred on various occasions and then emails were taking some time to get through, possibly up to 24 hrs, annoying but I accepted, but now they are surpassing all records.  I am aware emails have been sent up to 3 days ago and they are still somewhere in the ether (I presume).

Well goodbye Onetel, I have now had enough....

Is this TalkTalks way of getting rid of customers assuming that some will transfer to the parent company.  How can a company that provided a reasonable service be destroyed unless there is an ultimate reason or is it just total ineptness.

Well goodbye Onetel, I have now had enough.  I will now trawl the Internet to find another company that will provide me with the all round service I seek as a customer!

Having email problems with OneTel

Onetel, do you remember what a customer is there for?  Believe it or not, you are supposed to provide a service that meets your obligations for which you collect a reasonable amount of money each month!

PS - I have provided my email address so you can inform me if you publish my gripe - but the way Onetel are going, I may never know...

By: Bill Brown


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Onetel problems eh? A friend of mine used them and ditched them a few months back. He's still owe Onetel for the last month but refuses to pay it the service was so bad.
*Who is Onetel?  05-Sep-2008 20:45

 
I switched to Onetel myself a few years ago. Immediately after joining I needed to ask one or two questions and found myself in their call centre nightmare. I'd hang on for 15 minutes. After the 3rd time of not getting thorugh I said to myslef, hang on they're treating me like a knob. I phoned BT asked them to get get me out of there and that was it. When I cancelled my direct debit that got their attention and they were soon on the phone to me - they wished they hadn't. Since then I thought they'd gone Bust! Are you sure you mean Onetel?
*Tom  10-Aug-2008 15:02

 
If you have sky tv they do very reasonable broadband packages which I have not had any problems with
*Steve L  10-Aug-2008 08:25


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