Onetel email problems and customer service

There used to be a company called Onetel in Australia which had poor customer service and went broke a few years ago, so I am wondering if these two are connected?

There used to be a company called Onetel which had poor customer service and went broke a few years ago, so I am wondering if these two are connected?

I've been a Onetel dial-up customer since 2004, and all was well until December last when I contacted them to enquire about installing Broadband.
They told me that B/Band wasn't available using my existing line, but that they could install a suitable line at extra cost. From that time onwards I have had extreme difficulty establishing and maintaining a dial-up connection. Despite numerous complaints to Customer Services and attempts by engineers to solve the problem, it continues to persist. Dial-up to an alternative, pay-as-you-go ISP is uneventful. After 6 months of appalling service I've finally had enough and am transferring to the PostOffice in the next few days - who have confirmed that BroadBand IS available on my existing line, and has been since 2006.

Onetel problems eh? A friend of mine used them and ditched them a few months back. He's still owe Onetel for the last month but refuses to pay it the service was so bad.

I switched to Onetel myself a few years ago. Immediately after joining I needed to ask one or two questions and found myself in their call centre nightmare. I'd hang on for 15 minutes. After the 3rd time of not getting thorugh I said to myslef, hang on they're treating me like a knob. I phoned BT asked them to get get me out of there and that was it. When I cancelled my direct debit that got their attention and they were soon on the phone to me - they wished they hadn't. Since then I thought they'd gone Bust! Are you sure you mean Onetel?

If you have sky tv they do very reasonable broadband packages which I have not had any problems with