Health centre staff wont help bridge the gap

Write a letter of handing his matters/medical affairs over to you and you and him sign it. Its legal I have done and shove it in their faces and say can you talk to me please.

Somehow, I eventually got a reply from the medical centre after having this gripe posted on this website. I don't know if it was coincidental or as a result, but at least the receptionist apologised.

However, my friend is still waiting a visit he was promised. We will have to wait and see.

I work on a general hospital ward, Gastroenterology...bowel ops and Alcoholics that are either dying or pretty much screwed up in the head when they arrive and unable to control anything. After weeks of them constantly being incontinent 3 to 15 times an hour in every way, being hit, scratched, spat on, hit with objects and having their family members and friends (usually drunk upon visiting arrival), suggesting that because we are not in there every 2 - 3 minutes bending to their every whim, that we are disgusting, ill mannered, useless and in the wrong profession. I get aggressive relatives and friends sometimes attack me too and by hospital regulations, I'm not allowed to defend myself.

So, after spending a hell of a lot of my time almost constantly in cleaning confused, mentally ill patients, to recieve nothing but abuse till they leave with no "thankyou for your help", doesn't exactly fill me with morale, happiness and well being. You see, most people, even yourself, couldn't continue smiling after a few months of this.

Most staff adopt a care free attitude that is better for them. The patients are still well looked after, but you couldn't give a damn what relatives or patients think because it's almost always annoying and frustrating. It does however lead to problems like you have brought up.

I'm damn good at what I do and I always try to act intrested and respond to others views, but a lot of staff tend to ignore it. It is shameful behaviour, but it's a way of coping with the job.

No that doesn't mean I need to get another job. I completely agree with what you have said, but if you don't believe me, try working on a psyc ward and see for yourself how hard it REALLY is.

Another option would be to actually prepare a letter contacting the GP at health centre, written as the patient in question then have him read through, sign it and deliver it for him. Surely they couldn't refuse his request to contact him then, could they?

Put your complaint in writing to the Practice Manager and copy it to your MP. Anything copied to an MP generally receives more favourable attention in circumstances like this. Your friend is lucky to have someone as caring as you to help him, and I wish you all possible success.