TalkTalk, yet another complaint

I also had a doorstep salesman call. My husband let him in and he settled himself at the dining table. He asked who our telephone and broadband provider was. I told him we had a BT line with free evening and weekend calls and Sky Broadband. He asked how much we paid for calls. I repeated we had free eve and w/end calls but he insisted we paid for that and could he look at a bill. I told him again and added I know what I pay, but he insisted I find him a bill. I didn't!! He then proceeded to tell us we could get free calls home and abroad and free broadband at high speed. I was wary as nothing comes for free. He said that nothing would be done today as he was just giving us information to think about and we would have 14 days to consider. He then asked a few personal details and I noticed he was writing them on what looked like an order form but he had craftily ensured it was folded so that we couldn't see what it was. He kept asking for more details but interpersed this with chatty comments about sport (trying to distract us?). Then the crunch - he asked for our bank details. When I refused he couldn't see what my problem was as "anyone can get your details when you write a cheque". I told him that I will decide who does and who doesn't have my bank details and I was not prepared to divulge them to him. I asked him to leave and insisted he gave me the paper he had been writing on. After I had calmed down I checked the form and it was indeed a contract at £16.98 per month for 18 months.

talk phoned me up yesterday theating to cut of my phone because I owed them 44 ; pounds when I tryed to explain to the customer sevices the problem that I was having. she said I was nt listening to her .i said no your not listening to me I am trying to set up a new direct debit account .but when your ill with cancer getting out is not an op .thanks talk talk ,your staff need to do a pr course and what about listening .ive had nothing but trouble since I changed over from bt .losing the internet conection everyday sometime up to fives a day .nightmare .if you cnt provide the service that the public want then get out of the race talk talk .

Talk Talk, promised new connection in 30 days including broadband. I have cancelled sky. I am losing everything today. Talktalk links for tracking does not work nor the phonelines assure that the text will come to the phones. Waiting for indefinite time. 9/01/2010 Talktalk sales -Duncan 1.39pm finished. followup 08700875703 NL10166928 promised telephone by 15th Jan.

I recommend anyone interested in talk talk not to disconnect their lines until you see everything working and 30 days period is over with them.

Talk Talk is the worst customer service I have ever experienced.Having been a new customer after a month they cut me off because the bank did not pay them the direct debit which they had set up, I found that the reason was because talk talk applied for the debit collection under a difference ref number. With no anouncement they cut my phone line, later admitting it was there error, yet I recieved no appology. It took 2 month to talk to an English speaking customer service rep who was very rude and reluctant to apologise.If enyone should read this, please stay with BT or you will regret it.

I can only concur with comments left about talktalk customer service, it is worse than appalling I too am in the middle of writing letters of complaint and also in receipt of letters from debt collection agencies for non existent debts.I have had hours on the phone and nothing is ever done despite being assured it will be. I strongly advise anyone not to use them!

on the third week in october 2009, had a phone from talktalk and agreed to sign up for the broadband package, the direct debit all set up but recieved only the phone line, the number for that account, customer number. 1001645801. since then after numerous phone calls got a broadband account sorted out, on the 24th. november recieved another letter telling me live whithin the next 40 days it is now the5th of feb 2010, still have no modem or passwords, the order number for that lot. 4615243, my broadband acc. number. 1001645801. looks like you are making a fool of me?. if this is not sorted very soon I will put it in the hands of our family lawyer. I am a 77yr. old cancer patient the internet is a lifeline for me, yours disgustedly. R Cassells.

I'm still reeling from my dreadful experience with talktalk that started at the end of 2009. I was with Pipex and called to discuss their offer of reduced pricing. The salesperson said I could move over to TalkTalk because they are both part of the Carphone Warehouse group, without incurring a cancellation fee at Pipex. Surprise surprise, after I had transferred, Pipex charged me for cancelling my contract early. If this weren't bad enough, I asked the TalkTalk sales people over and over again to confirm that I would be able to have a static IP address, but once the service was in place it turned out they don't offer this service.

The Internet service is less reliable than Pipex, and I find the phone system irritating.

I am now cancelling my TalkTalk services and moving my 3 phone lines back to BT. Whatever cancellation fee TalkTalk impose can't be worth than the filthy taste it would leave in my mouth if I continued to be a customer of theirs.

I am so disapointed with talk talk they cant admit that there wrong with the way they have treated me,now I will have a black mark beside my name because talk talk made a mistake,gutted hate them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I thought TalkTalk were brilliant - they were till I had a problem! I've been without my landline now for two weeks, although Broadband is working. Incoming calls got a line busy message. I've spent literally hours on the phone, I've been promised a call back on my mobile at a specific time - nothing. I've been asked to call them at a specific time, only to get a recorded message saying they're too busy, call back. I had a call on my mobile Friday last week saying they would (transfer calls to my mobile - they did for a few days, not now!)and clear the fault within 40 hours. Nothing. I called so many times and hung up after 20 minutes of recorded messages. Tuesday night I had a text to say they were delighted that my phone was now working. It wasn't, I tried to text back but they don't accept incoming. I've tried every day to get through with no luck. This morning after 20 minutes on hold I rang the 'Thinking about Leaving' number; it was answered after 5 minutes but immediately cut me off. I rang back, explained my problem and I was told the Tech Support line is 'down' today - I wasn't amused as I held for 20 minutes whilst I was told I was moving up the queue. He said there should've been an out of order message. He THEN said he wasn't the 'Thinking of Leaving' Department but would transfer me - after 10 minutes I was still waiting. All this whilst I'm at work! Christmas is coming - I'm spending it alone, which I don't mind usually as I have lots of phone calls, I dread being without my phone, but what more can I do??? Does anyone have any suggestions?

I decided to change from BT to TalkTalk nearly two years ago because broadband was free and BT broadband was expensive. I was not pleased with the broadband service sometimes being without broadband and phone all day especially on a Sunday. I realised in June I had been with them for more than the eighteen months compulsory contract so changed back to BT, I had in fact overpaid them by £14.82 but instead of a refund I have now been threatened with a £70 disconnection charge. I have tried to talk but to no avail and was told to send a cheque for £10 to the Data Protection Office in Southampton so they could find the recording of me renewing my contract for a further 18 months, needless to say they have not come up with it but have taken my £10 and have now sent me a letter from a debt collector in Glasgow bullying me in to
sending this money 'or else' whatever that means! NO I might be 75 years of age but I will not be bullied into paying this, so see you in court.

I have been with tiscal since 2002 with no problems but since talk talk to over I have no evening connection

I have just had a doorstep salesman at 18.45 tonight from Talk Talk. He opened the conversation by swaying on the doorstep saying how tired he was. He ended the conversation by putting his hand up to me saying that he didn't want to talk to me any more. I was merely asking him who he was, which company he was from and to explain more clearly what he was selling. I found him rude and unprofessional. I can't imagine he will be making any sales at all with this attitude and sales technique. It's as if, we as potential customers, are expected to answer all the saleperson's questions but are not allowed to ask them questions. In future I won't be answering the door at that time of night in November!