Incompetent garage couldn't fix my car
25-July-2008
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Incompetent garage couldn't fix my car

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Around November/December time last year my car heater stopped working and as my father was a mechanic, I asked him to have a quick look to see if he could see what was wrong.  He suggested it was my cylinder head gasket that needed to be replaced.  Acting on his advice I took the car to the garage that I bought it from and after a check over, they decided that it was not in fact the cylinder head gasket but rather my thermostat that needed to be replaced.  The bill for this was £60 which at the time I thought was fine.

After a short period of time though my heater stopped again.  I took car back to garage and asked them to take another look at cylinder head gasket.  Once again they couldn't find a problem and told me that the cylinder head gasket wasn't the problem.

In February my car was due MOT.  I asked them once again to check my cylinder head gasket because I knew this to be an expensive job and I felt that if car was going to fail the MOT and cost a lot to fix, I would be as well getting new car.  They checked the cylinder head again when it went in for the MOT and I was told by the mechanic that there was absolutely no problem with it, the car was fine apparently.

A week after the MOT the heater stopped working...

Car heater not working?

The MOT cost £475 as some other work needing doing in order to get it through.  Well fair enough I thought and paid up.  I had my car back for less than a week after the MOT and then the heater stopped working!  So back to the garage with the car so they could hopefully "find the problem!"  When I went back to collect my car I was told that they had discovered the cylinder head gasket actually needed replacing after all and it was the reason the heater stopped working!

Fuming? - just ever so slightly I can tell you...

I feel this garage has tried to squeeze more and more money every week from me how do I officially complain about them and what are likely outcomes?

By: Jon Anderson


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Read the paperwork supplied with your MoT certificate (possibly the back of the certificate itself) and you will find guidelines on how to complain officially. As Jonny said, speak to Trading Standards too... this garage may be known to them already.....
*Maclee  09-Apr-2008 19:12

 
Talk to Trading Standards and get them to Investigate, there's a clause in the Customer Charter that prevents cowboys from doing this, if found Incompetent they can lose their trading licence.
*Jonny  09-Apr-2008 12:57


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