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I won't bore you with the rest because it gets complicated. However, what has become clear in the past month or so is the fact that Sky have been naughty in "selling" Mum insurance she really was not sure about and System Guard seem to think Mum has taken out said insurance so she can get a new box. In fact, it was their own Engineer (on one of their rare visits, usually they fail to turn up) who said Mum needed a new box. On three occasions since then my Dad has stayed in the house awaiting the Engineer who "promised" to come round with a new box. No sign. Then Mum gets stressed upon returning from work to find her shiny, new Sky+ box has not materialised! It is the ringing up "promising" to bring a box round, then not bothering that really gripes me. My poor Dad is a virtual recluse waiting for these people. It's just not on!
Over the years Sky has made a fortune from subscriptions that - quite frankly - are a rip-off. I reckon it is about time we got something back...like a new, shiny box that replaces the old, faulty one. And how come they think we are all technically-minded? It is so annoying! This is the reason Mum got a Sky+ box in the first place, because she hates Video Recorders! It's been a godsend!
I have emailed both Sky AND System Guard (even the name sounds "dodgy" to me) and I have threatened them with "if this is not resolved in the next week you may as well take the box out."
These big companies make me sooo angry! Quick to take our money but not that quick to sort a minor problem out! I hope my email works!
By: Jane
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