Sky insurance nightmare for Mum

Hi guys I just got hold of them on 08717034136 I think there may have been a problem with there engineer booking system but that must be fixed now as I got a call from them yesterday. I was with domestic and genral but swapped to them. I took out a 3 year cover with them for my two hd boxes for just 199 when I was with domestic and general it cost me 99 per year per box so making a big saving. I found this cos it was taking a while to get through but as I said it was a good service today so I won't have to write any horrible comments!!

I am having problems with the RF Output not working on my sky box, I rang sky up went through the usual checks and apparently it should be working, but it doesn't, so I decided I needed to go through Boss Domestic Solutions who I am paying £8.00 per month to cover things like this. I got through straight away and was told that an engineer would call me back that evening or the following morning, that was 4 weeks ago, I have since spent the last 4 weeks trying constantly to get hold of them, but they are nearly always engaged, on the rare occasion the line connects, I get a voice message telling me the usual stuff like your call is important to us, I am the next one to be answered and the waiting time is 1minute 70 seconds - after waiting on 5 separate calls up to 25 minutes a time I gave up. I eventually got an answer a week ago, complained about the lack of response and wanted to know what happened to the engineers call, they apologised and said they would deal with it straight away, I am still waiting! I am cancelling my direct debit first thing in the morning and would advise anyone who has insurance with them to cancel it, they are nothing else but rip off merchants, they want our money but are not prepared to service what we are paying them for.

I was called by someone called Alice from Boss Domestic shortly after the warranty expired on my sky+ box, she took my details over the phone and gave me a number to call (0871 7034136) for support. Shortly after that I had problems with my sky box, and after realising that I had not been sent anything at all from them I tried calling on the number she had given me. This number was engaged every time I tried calling (tried multiple times over 3 days). In the end I had to call sky and pay for a call out (not happy) and have now cancelled the Direct debit to Boss Domestic and my bank have recalled the payment.

Hi There,I was given a telephone number for Boss Solutions Ltd,by a staff member called Amanda when I paid the annual feeby card and now find I am unable to get a refund and tried to phone the comp[any and find the telephone number unobtainable.I now have to phone my bank and inform them of this to try and get a refund from fraud dept.

My advice to anyone who has taken out insurance through cold calling from Boss Domestic Solutions is to cancel any direct debits set up check bank statements for any irregularities and if you can get through to them demand a refund anyone who has had problems with Boss Domestic Solutions to get in touch with their local Trading Standards Office!

My experience of this firm over the past week is that of a money grabbing I don’t give a dam about you every time Ii try to ring them for a friend of mine it’s continually engaged on the rare occasion I did get through false promises to ring her back!

What I find most concerning of this set up is that my friend had to supply not only her password but her sky viewing card number after speaking to Sky directly my concerns were aroused even more to the possibility that by supplying her password and viewing card number the details could be used for cloning purposes after all it’s her equipment that is faulty not her account with Sky and that she change her password with Sky and I recommend anyone else does the same
If anyone from Boss Domestic Solutions wants to reply to my comment or contact me directly please feel free to do so I can be contacted at stepb04@hotmail.co.uk I look forward to your hearing from you

I run Direct Sitters, a short term house sitting service, that wait in for people who have tradesman, repairmen, and engineers from people like Sky. Therefore saving you asking family members, taking time out of your annual leave, losing out on a days' pay or work, or rescheduling your diary. we try to decrease the cost and inconvenience which these situation cause.

We experience this situation a lot. Many of our customers are fustrated that they are paying for a service that they never recieve. they are missold policies, and never fullfil their end of the agreement.

Its a shame that you all are going through this situation with Sky, and their sub-contractors. I would really suggest that you try some of Don't Get Done...Get Dom! tricks and keep on calling and email both Sky and the Sub-contractor till get to the manager/boss of the company. Sky may not directly be responsible, but if you are a unhappy customers they may want to correct that.

Last Friday,28th May 2010, my husband reported to Boss Domestic Soutions the fatc that our Sky Box was not working. We are insured with this company. They assured us that an engineer would contact us within 36 hours to arrange visit. We have tried to contact Boss for two days now and the phone is always engaged, no engineer has contacted us. I don't seem to be able to contact them on the net either. Can anyone help us get an answer and even a new box please?

Yet another sucker me!! 'Shane' rang from Boss and got me to sign up for £24 per 3 months. I asked if there was a cooling off period and he said yes and gave me the number 08717034136. I don't want this insurance but everytime I ring this number an american voice asks me to wait and then says you are in a queue of 1............. phone line goes dead. ARGHhhhhh don't know any mandate number but a new DD has appeared on my bank account with no amount - I'm going to cancel that and see what happens.

I have been with Boss Domestic Soloutions for almost a year and have not been let down, I am surprised to hear so many have! my box broke down around 8 months ago and a sky engineer was with me within 12 hours. I got a replacement sky+ box and am only happy with the service.

hi I just cancelled my policy with boss domestic what a con they took 18 quid out of my bank but had no insurance certificate no nothing managed to phone the bank and cancell direct debit also phoned payment solutions telephone no 01276856464 they request the mone on behalf of boss domestic they also cancelled my payment also phoned boss telephone no 08717034120 said I wanted to cancell she said I would have to do it by post but when I said I had cancelled with my bank she said that one of the team would phone me to discuss it with me I am not interested

I had a similar experience, turns out that Sky don't actually have any of their own engineers, Domestic and General pay to use their logo so Sky Protect are the only "official" repair plan but they're the same people you've been waiting to arrive under a different banner. Try Satellite Repair Services based in Bournemouth, i've been covered with them for about 6 months and they're not only one of the cheapest, but they've given me a fantastic cover and I had a brand new replacement box on the same day when mine went pop! Hope you get it all sorted!

For those of you that want to get in touch with Boss Domestic regarding your Sky cover policy try 08717 034136