Sky insurance nightmare for Mum

service poor signal always lost in heavy rain unlike analogue
very annoying telesales for insurance claiming £300 for a call out
Isaid I would have to cancel if it went wrong then, they dropped yahoo email which was useful if my computer goes down I get at leasrt 4 magazines with inserts every month which I don't want and never asked for
bow they are losing some good sport tothat other company Des Lynam advertisesit won't be long before I 'll be saving my£50 per month byy cancelling

Hi Jane

Forget about Sky, it's all adverts and repeats and its way over-priced. Get a thompson TV DTR (Digital TV recorded) which is £99.99 one off payment, you can get all the freeview channels and record anything on them, you can also upgrade to Top up tv (www.topuptv.com) which sends programmes of your interest to your freeview box for get this...£9.99 per month, no contract to sign can cancel month by month etc.

I urge you to try this, you can also get sports on this (not my interest but you can) also movies to.

Yet another update to my gripe. BskyB have emailed me (using yet another new address of mysky@bskyb.com if anyone is interested) regarding System Guard. They confirm that they do not have anything to do with Sky, however, they have reliably informed me that the ONLY insurance firm they recommend (also, unconnected with Sky, as are all the insurers) are Domestic & General. Apparently, what Mum has to do is ring yet another Sky number (not free) and speak to someone in the Sky Repair Plan Team and they will refer her. Shambolic or what!!

Update to my gripe...Sky have not got back to me and System Guard deny having anything to do with Sky and have cancelled Mum's insurance payment to prove it. She still hasn't had her Sky+ box mended or replaced though. Back to Square One it seems!

1st period English:

That should be - you're not your.

2nd period Maths

My birthday is on the 7th August.

3rd period IT.

Press Alt + 171 = ½ not 1/2

If you have been possibly misold insurance, start with your Trading Standards Officer, and the Insurance Omsbudman and The Financial Services Authority. If you write to them Sky cannot fob them off, they have to respond or their may be Financial Penalties.

Write one letter to all three and copy it to Sky recorded delivery.

Hang on a min, your 12 1/2 now...Whos a big boy now??!

Your last comment proves my point, good luck in your GSCE's in 2012.

Yeah!, come on then Peter you complete Twat! Speaking to me like I am a child!!

Jane, your gripe reminded me of how I used to write English homework, very amusing.

You're going to keep paying for Sky though aren't you, I can tell....

Sky "try it on" like this because, as your experience shows them, it works!!!!! Not for you for them. They don't give a stuff about your box, isn't this obvious?

Well obviously not, because you're still sending loads of cash to them every month by direct debit. Hey cancel your direct debit to Sky. Then we might take you a bit more seriously.

You lived WITHOUT Sky before for God's sake can't you do it again? DON'T BUY SKY, IT'S A BIG FAT LIE!!!!!!

I got a phone call from Sky randomly last week regarding insurance. The lady on the phone said it would cover break down, etc, to which I said all my equipment was new as of December and queried whether she expected it to break down within the insured time. She said no then said it covered external damage to my dish from weather, to which I responded that since the dish is meant to go outside it should be able to withstand the weather. This went on for about 5 minutes with more of the same and she eventually relented that I would not be sold and ended the call. She seemed to have answers and reasons for everything and it made me think about more vulnerable people who might get it, not fully understanding what they were getting, like the above gripe. Its sad really.