TalkTalk problems driving me mad

I used to be a customer of Talk Talk myself about 3 years ago, never again as I had so many issues, as I result I did cancall my contract for good a never looked back.Pleasen do not choose Talk Talk, they are the worst broad band provider I have ever came across.

Complaint – Talk Talk have charged for 2 lines out from a single property when there was physically only ever one AND refuse to credit back the over-charging
Talk were requested to cancel the service in February to allow the transfer of the line to a new tenant at the residence. The procedure advised by Talk Talk failed hence the duplicated charges

What makes matters worse is that the South African call centre agreed to credit out the over – charging and then reneged on the agreement.

Would some one issue a statement regarding company policy on duplicated charges and refunds

Many Thanks

joined tiscali16mth.ago nothing but stress.i,m on low income so stayed with them ,couldn,t afford others.my husband at the time was in care with alzheimers dementia,they wouldn,t believe me when I said his name had not been on our previos account with b.t. for some years.they asked me to prove his illness by sending them a headed letter from his care home @letter from his doctor too,this I did to prove I was n, lying .they still wanted more ,what more proof did they think I had?not until my husband sadly died july 2009 did they put account in my name,after I sent his death certificteto them
ive been under enormous stress first as my husband,s carer for 5yrs.then to watch him slowly become a shadow of his former self, it,s been awful@tiscali never once thought about me even though I told them repeatedly I couldn,t cope with all their very bad service.now no matter how I try I cannot acsess my account and they are asking me for payment when it,s not due even though I pay by d.debit.now i,d rather be without internet etc.[can,t afford other providers ] than put up with any more of their rubbish service,hope I don,t have problem cancelling account as others i,ve read about.ANYONE thinking bout joining TISCALI /TALK/TALK PLEASE DON,T ;YOU,LL SURELY REGRET IT FOR ALL TIME AND WILL GIVE YOU NOTHING BUT STRESS BELIEVE ME All I written here is TRUE.

Ohhh....I am truely at the end of my teather.....unbelievable problems with talk talk...
5 months my elderly mother has been with talk talk, 5 months she has had a problem setting up direct debit payment, they still can not do this. Even though we have received numerous letters that the payment details are set up!!! Each month they have disconnected her and refused to reinstate her line unless she pay upfront. Again she gives her details and off we go until the end of the next month to have again, letters confirming all is well, until she is cut off. No email, no internet and worse no phone line. A 73 year old women was in actual tears to me this morning. She is at the end of her teather. We have tried speaking with customer service - they have been horrendouse....I would go so far to say the worst Company I have ever had to try and deal with.


Does anyone have any suggestions of who or how we can sort this???

Talk talk are a waste of time energy and money. I would not recommend them to anyone. they are a disgrace .

Those crackles sound like a fault on the "local loop" the line between you and the exchange. This line is maintained by BT. I'm fairly sure that you can still use BT codes to test your own line. Long experience however has shown that the automatic test results are often false. Be aware that if the fault is on your side of the master socket you will be billed well over £100 for a call out and an hours work. I use a spare brand new master socket with crocodile clips with another phone, and I test the incoming pair at its junction box where the pair enters the house. Not supposed to do it but I'm a trained comms tech. Never been wrong and never been billed. Crackling is nearly always caused by water in the line. The line voltage decomposes the water and as it bubbles away the line crackles. Damn nuisance. I had this on dial-up but because emails were not deleted from the server one at a time I could never download them (en-bloc) before the connection crashed. Suspect tree-rubs, corroded joints, flooded manholes. Good luck.

Absolute disgusted with this company beyond belief !! Have been with TT for three months and am appalled with such costumer service ! My internet has gone down so many times I have lost count ! being also batted from pillar to post through different representatives each again asking for the same information ! ( Don`t they store such information on there records ) asked for my mobile no over 10 times when this should be logged ! I was told an engineer would come out then doesn't ! Told I will get a telephone call to let me know either way of the process in my connection ( broadband being fixed ) ! basically being fobbed off !!!!! I have never known in my life such diabolical service with in a company ! ALL the savage mishaps I have logged and written down over the last three months would make good BBC WatchDog viewing ! If this company does not sort it`s act out they will very quickly go down the pan ! Because what come`s around goes around ! ENOUGH IS ENOUGH ! > Just a few `` Quote`s `` from TalkTalk !!!
( NOW WE`RE GOING TO TAKE GOOD CARE OF YOU )
( IT`S OUR MISSION TO TO KEEP THINGS SIMPLE )
( SO YOU GET GREAT VALUE FROM DAY ONE ) !!!!!
( WE WANT TO TAKE GOOD CARE OF YOU WHENEVER YOU NEED US ) >
( SWITCH TO TALKTALK YOU CAN GET FAST `` RELIABLE `` BROADBAND )

a LITTLE or should I say A LOT of communication goes a long way and right now TalkTalk your not walking your Talk !!!!!!!!!

welcome to the nightmare folks talktalk fever is alive and kickin

Hi Laughalot
I was with TT for only 30 days,they had every chance to sort out the phoneline problem &
the broadband,but did nothing.
in my previous message on here,i told them they were in breach of there own agreement
by not supplying what they were advertising.
give them the four days to send your router,if it does not arrive,tell TT you want out now.
no if or buts,you want out. if you leave it to long you will be stuck with the 18 month contract
your first phone bill is payed in advance,as you found out its more than you expected.

I joined talktalk in may & already getting problems,first router not sent as promised,i was not told of £29 set up fee,now trying to get online billing account & not recieved a response from emails.
I phoned them today & the lady was definatly fed up with her job sighing all the time but promised router would come in 4 days & then proceeded to tell me my bill was £38 for this month ,i nearly fell of the chair ,when I said talktalk was going to work out dearer than if I stayed with there sister company AOL ,she sighed again & said yes .
after reading all the complaints on this site ,i am now really worried.

On Monday 28 June in the early hours of the morning, we had a serious house fire which destroyed the connection block for the telephone line and the internal wiring to the telephone sockets.
Since then we have made about nine telephone calls to talk talk to try to arrange for engineers to come and repair the system. These have been of no avail as all we get are phone calls back from operators obviously in India who keep promising to contact the engineers and tell us when they will be visiting our premises to repair the damage. The latest call was to promise us a call back within 24 hours to make an appointment for the engineers to call - that call was 36 hours ago. We have now been without a land line telephone service and email service for six days and still have no idea when the engineers are going to call. Our telephone number is 01457 866173 -we think your customer service and company are appalling. If anyone takes the trouble to read this message and act upon it we would be greatly obliged if you would phone us a s a p. Thank you.

Without a shadow of a doubt,the absolute worst internet provider.I have been having major problems with them pretty much since I started with them,which I did for economical reasons.Typically,you may expect to wait over an hour to be connected to someone in Delhi,who can offer you no help whatsoever.Recently,I have phoned them over a dozen times and have been fobbed off with excuse after excuse,which I am now heartily sick of.No wonder they're so cheap,but then they wouldn't advertise the fact that they give you zero for your money.Appalling service,atrocious customer service.I advise anyone thinking of changing to talktalk to think very carefully.For just a few quid extra you could get a company who actually bothers to give you a service...pretty much ANY other company..you pay peanuts,you get monkeys