TalkTalk problems driving me mad

I phoned talk talk to come at put me phone line in change me mind and cancelled it the same dat getting bills debt letters av rang then sixteen times and still not sorted out dont know what to do at me wit end av emailed them to it made me cry ,

Talk talk is evil evil evil and dishonest.I don't know how they are getting away with it. where are the people who are suppose to be there for the ordinary people . DISGUSTED WITH TALKTALK

I totally agree with you I am sick getting the runaround from talktalk
should re name there,selfs notalktalk I have not been able to phone out for a week
and no one seems willing to help I am going to cancel my dd what a rubbish company

I am totally disgusted with Talktalk Broadband. Not really a service atall. Frequently I am unable to finish emails because my "session times out". Talktalk say go to settings and select a longer time or tick the statement when signing in saying "stay online until I finish". Have not found this statement and find settings useless as immediately a longer time is set the system returns me to signing in again and the setting returns to default 30 minutes. Don't know what happened to "always online with broadband" My much earlier dial up service was better!!! I can't wait for the contract to finish and may well leave sooner.

talktalk is a very bad company. A compay that cannot account for the money being taking from people,s direct debit just because they have access to it. What kind of company is talktalk were the call center cannot tell you why things are going on. The customer service are just sitting infront of the pc but have no clue of what they are doing or what they should do. You call them about a problem concerning how they take money without anything showing for it, then they keep transfering you from one department to the other until you get frustrated. They keep on saying what they are not intend to do now or in the future. At the end of the day, they send your name to one credit solution saying that you owe them. Which is vice versa. Talktalk is a bad company. I am speaking unbehalf of my husband because they are driving him mad but before they drive him mad I will drive them mad.

talktalk is not that bad.everyone is talking about the bad but guys what about the good they are doing.free calls anytime unlimited dwnload faster bband speed. you people should try looking at the pro plan,it has great offers

is there an actual department I can talk to where talk talk will explain to me why they said I would recieve £97.75 back they charged me by mistake and now 5mths down the line I have been informed that the refund they were putting into my bank account was stopped by them and when asked why they did this I was told by there operative at the other end that she couldnt tell me .why o why o why are these companys allowed to play god all I want are some answers my money and if at all possible an apology (asking for the moon would be easier )

In my experience Talk Talk are one of the most incompetent communications companies I have had the displeasure to deal with. Their departments are so fragmented that there is no liaison between them. Cancellations do not seem to 'talk talk' to Billing, Billing to Customer Services or any combination of the three. After two weeks of constant calls at last I spoke to a Team Leader who 'seemed' to understand the problem and promised to confirm to me, by e-mail, that they had the situation in hand and were investigating. What a surprise, nothing materialised. So will be on the phone and writing again today. I am acting on behalf of a family member who is a pensioner, on income support and has learning difficulties and due to Talk Talk's incapability to resolve the matter swiftly my relative is possibly facing court proceedings for not paying a substantial rental bill against an account which was cancelled within 48 hours of opening it, some 4 months ago. Even Customer Services accept it strange that no calls out have ever been made against the phone number. That is, as I keep politely explaining, because the number was never activated. No one at Talk Talk seems to care and they are unable to give me the name and address of anyone in authority within the company who may be able to resolve this rather non standard and complex issue.

I have been on hold with talktalk 95mins after they hung up on me !

Internet up and down 40 times a day for the past 3 weeks.

They blame the routers / line / microfilters / browser / Opp System / everything but them!!!

TR Leicestershire LE19

hi is there any one out there I have tried to phone tt all pm I lost my e mail account and cant get it back nobody seems to be answering at tt if tey dont ring 011132872895 in the next hour I am canceling all accounts with them its a disgrace the message says they have a high volume of calls does this mean they have loads of problems or just cant be bothered fed up
a15bww@talktalk.net

We too are experiencing the same problems. All weekend our broadband has been sporadic, TalkTalk have tried to blame our router. We are looking at other providers.

I am becoming increasingly frustrated by the length of time it is taking for my broadband to be transferred from Orange to Talk Talk. I first contact Talk Talk on 6th October 2009 and have since then made numerous phone calls and sent e-mails to them. I am now waiting for a return phone call for them to accept a second MAC Code as the first one was not applied by them. I am awaiting a new date for connection to broadband and in the meantime I am having to pay £19.99 a month for Orange.