Problems with PayPal refund

I'm currently experiencing the exact same thing. I wanted to pay for additional shipping on an item I'd ordered, but to do this I had to cancel my original order and re-order. I'd paid for first order on my debit card and this was apparently refunded. The second order was on my credit card. Both payments left my account within a day of each other. The company took the £150 from my debit card on 17/2 and refunded £150 on same day (according to my online Paypal account). The second order on credit card was taken a day later. However, here I am 3 weeks later and the £150 was never paid into my bank. I rang my bank a couple of times over past week and they told me nothing had been refunded. So I contacted the company I'd bought item from, but they told me to contact paypal. When I did Paypal were insistent that the money had been refunded and to go back to my bank, I explained that I'd already spoken to my bank and didn't think ringing again would resolve the matter. The woman (American'ish accent) then told me to ask for a 'conference call' if I got no joy. Going back to my bank they told me paypal had not even attempted to refund my money and to ring them once more and tell them this. So, I rang Paypal again! This time I was told I had to wait 'till 17/3, a month, before this matter could be taken any further. I'm furious. Where is my money and why is it that it's me who has to do all chasing and phoning to sort it out!

Well I bought something from ebay just last night via and nearly straight away I was refunded, the seller said he didn't refund me and said something must be up with paypal.

He then requested the payment via pay-pal, so I thought best to check my account and make sure its fine only to find that I have in fact not been refunded, supposedly the seller hasn't received the payment, so who's got my money! pay-pal!?!?

Well I bought something from ebay just last night via and nearly straight away I was refunded, the seller said he didn't refund me and said something must be up with paypal.

He then requested the payment via pay-pal, so I thought best to check my account and make sure its fine only to find that I have in fact not been refunded, supposedly the seller hasn't received the payment, so who's got my money! pay-pal!?!?

PayPal which is a widely used payment processing system stops personal payments to and from India.

Mr A,

It took me 364 days to get a return on a disputed paypal payment to my bank account. I have no idea what it was one day less than a year from the time of the initial dispute but I'm sure there is some legal financial reasoning to it. I had to contact Paypal many many many times regarding my dispute and did everything they asked of me including sending statements from my bank to show that they had not transferred the money to me until it was obvious that I was just wasting my time but about 6 months after I gave up the money was suddenly transferred to my bank with no notification from Paypal at all and no reason as to what has happened.

I only use Paypal when I'm the buyer and only as a seller if there's no other option and if it's a small amount of money I can gamble never seeing for a long time, if at all.

Good luck Mr A, I hope you do better than all of these people http://www.paypalsucks.com/

Mr A,

It took me 364 days to get a return on a disputed paypal payment to my bank account. I have no idea what it was one day less than a year from the time of the initial dispute but I'm sure there is some legal financial reasoning to it. I had to contact Paypal many many many times regarding my dispute and did everything they asked of me including sending statements from my bank to show that they had not transferred the money to me until it was obvious that I was just wasting my time but about 6 months after I gave up the money was suddenly transferred to my bank with no notification from Paypal at all and no reason as to what has happened.

I only use Paypal when I'm the buyer and only as a seller if there's no other option and if it's a small amount of money I can gamble never seeing for a long time, if at all.

Good luck Mr A, I hope you do better than all of these people http://www.paypalsucks.com/

WOW I thought I was the only one with this problem. PayPal shows the refund as completed and sent to back to my credit, but nothing has arrived in my account. It has been 2 weeks now. Is this normal...how long does it normally take for a refund to appear in my account?

It will arive! Don't worry it has a little soon it will come ... I hope so

Although they appear like it, Paypal is not a bank and therefore they are not subjected to the same laws as if they were, so they act just like every other massive domneering capitalist company and create policies that give them all of the power to basically get away with highway robbery.

Their resolution process is also the same old "defer to give up" routine that just gives anybody with an issue the run around on any claim until you get too frustrated and decide that the money you could reclaim is not worth the effort of jumping through hoops for Paypal for a year.

They obviously make millions on unresolved cases and the interest on claims that they delay by months.

Unfortunately they now have such a monopoly with online payments that you sometimes have no choice but to use their service and hope that you don't run into any problems otherwise you can be sure you will need to send countless webforms to anonomous reps who will all repsond like it's the first person to address your problem each time.

I have had the same exact problem since Nov. 9. My bank even tried to do a three-way call with paypal and they cited their computers were down and that I should call back. My bank is now sending me a claim form and will pursue the matter, but that will take at least another few weeks to solve.

paypal are complete and utter thiefs.. they hold payments in your a/c even tho it says complete just to get a bit of interest .. twats they are

I have just spent an hour or more trying to get my head round cancelling a (not great amount thankfully) quarterly subscription via PayPal to a mentorship member site. I had already requested via the site to cancel sub. but it wasn't (will I get a refund for that?)
As others have fpound, PayPal make it extremely difficualt to get to real answers and solutions. Try Help sections, ask a question, get a canned reply which in this case doesn't give a solution, is that help?
They appear to have changed the layout / buttons / History / subscriptions so that info via FAQ / help actually is out of date.
I have submitted 'critical' communication via membership site with copy of mail I sent, and await response, and hopefully a refund.
Moral of the story... 1. certainly be very careful with big payments that you really know what you're doing. 2. be careful with subscription payments,
P.S. of course, as with so many things, PayPal can be great for some things, and infuriating when it goes wrong.