Orange Mobile customer service
17-May-2008
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Orange Mobile customer service

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For the last 16 months I have been a customer of Orange Mobile; during that time I have been misinformed regarding a number of matters including: inactivation of my magic numbers, upgrade promises at the wrong time, failure to put me on the correct plan.  The only plus point is that their coverage and call quality has been good.

After 16 months of this I spoke to their retentions team - they are designed to persuade customers that they should stay with Orange and to be fair the offer they have made is a good one.

The only problem is that in making that offer they took away my free insurance, I am no longer a Premier customer and they failed to deliver the phones they promised me.  To cap it all I have a supervisor asking me, the customer, if I would like to have the member of staff concerned disciplined!  This his a highly contentious thing to do - it breaks every HR rule in the book.  What happened to employer confidentiality?

Orange mobile customer service

This is not the service level I would expect of such a high profile company such as Orange but yet again, as with the likes of Sky and BT, household names are dolling out poor excuses of service to customers who expect more for their money!  The poor attitude of some customer service agents makes me wonder why they went into their place of work in the first place!

When will the large companies such as Orange learn that customers do not want to ring and complain but instead want decent service from the off?

By: StaffsMark


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Not only did they charge me for the internet bundle for the first 4 months when I specifically told them I didn't want it, they said they would send me a replacement sim card which after I waited for a week didn't come. When I called back, they had no record of it, therefore had to wait longer. They told me they will lower my tariff, when I asked about it again, there was no record of that either... I mean, are these people really stupid? I asked to speak to a manager, they said they'll call me back within the day.... didn't get any calls from them. Not suprised at all.
*Zoe  17-Mar-2008 13:13

 
I want to find orange mobiles customer service number eg T mobile is 150 so what is orange mobiles then
*A . H  06-Mar-2008 20:17

 
I have been an Orange customer for about 5 years and have to say I have been quite satisfied with their service up, until now, I reported a fault with my phone (Samsung E840 ) I was told that they would replace the hand set free of charge, and that if the fault re -occured I should contact them again and go through the same process, If after the phone had been replaced 3 times they would change the model, I am now awaiting a replacement, guess what yes same model ( Samsung E840 ). I have been told that it is not the policy of Orange to change the model of a customers phone if they have entered into a contract (18 months in my case) and that they have to put up with the problem until theie contact expires, If this is correct I wish someone would teach the dog to wag it's tail and not the other way round, because in Orange's case the communication ( pardon the pun ) is not what you expect from a mobile company as big as Orange.
*Rob  21-Dec-2007 10:45

 
I am extreamly annoyed at Orange, they have just debited my account for £36, and I am not even an Orange customer anymore!
To try an sort the matter out I am then speaking to some woman in Bangalore who cannot even understand me and I am left wasting my credit on my Vodafone phone having to repeat myself twice maybe three times only to be told I am through to the wrong department and can I hold! I am then transfered, (probably two desks over) to another woman and I am having to repeat myself. When the hell are these companies going to get it right. I dont want to speak to someone I cant understand and whom cant understand me, give the jobs back to British people who although higher paid can actually get the job done and be able to understand you!
*Angry person!!!  16-Nov-2007 16:37

 
Matt,

If they don't like Orange, they can always get a walkie talkie
*Ned  10-Nov-2007 04:58

 
I have been with orange for about 10 yrs and this is praise for them as I have never had a problem and always found the staff very polite and helpful this is on the phone and also in the shops.if your not happy try going else where... why not get an i-phone!!!
*matt  09-Nov-2007 20:55

 
I once had a friend who worked for Orange (he has since left). The wages were appalling, they were treated like those chickens on the car insurance advert 'won't keep you a moment...' and let's face it no-one ever calls big companies to say what a wonderful job they are doing, it's usually to fix faults, complain about the service, moan about their bill etc. It's no wonder some customer service agents are not the happiest of campers.
If it's free insurance you want most phone companies don't offer this but your bank might, With some accounts you get free mobile insurance and car breakdown membership (usually the AA or RAC)
Information on your tariffs and callplans are available on the Orange website (including magic numbers) have you had a look on that for more information? If all else fails write to their head office- or change mobile provider.
*Sarah  09-Nov-2007 10:35


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