Orange customer service

This situation is nothing compared to mine - my situation is as follows:

Very long "free" 2 week trial:
I was on a 2 week trial of Mobile Broadband a while back. I cancelled during the trial, and then started receiving bills. After lots of phone calls I got the company I took the deal through to pay for the bills and tell Orange that it had been cancelled. I even got threats to disconnect and affect my credit rating because I wasnt paying the bills I "owed".

Bad credit rating:
Over two years later I found that they werent kidding about the credit rating - I was turned down for extra finance because of it!! Many phone calls and emails later (including an email to the CEO - Tom Alexander) I got it sorted today, or at least I think so. They said that they had removed all entries for my mobile account though. I am waiting for them to confirm that this was in fact a typo and it was actually my mobile broadband account they had removed.

Compensation, or lack of..?
Apparently due to the "nature of the matter" and the terms and conditions they cannot give me any compensation for all the stress. They have refunded me most of the cost of the phone calls however. I send a reply asking them for the exact place in the terms and conditions where it says that they cannot offer compensation for potentially life-changing glitches such as this one. I also stated that the "nature of the situation" is that "Orange made a mistake and I ended up "paying" for it without even knowing for almost 2 years when it shouldn't have cost me a penny (I think that alone is a good reason for compensation)". I am awaiting a reply to this email still. If I dont get any compensation through the Referrals Dept then I will write another email to the Executive Office saying how unfair it is to go through all this just because of their naff system and not even receive any compensation for it. See what they can do for me...

I got talked into having a 30day sim only contract with Orange in Nov last year, my monthly bills were hitting around the £50 mark per month when they were advertising at £29 per month. I phoned to cancel and they sent me another payg sim. I thought why should I continue to use their business as they haven't been good to me at all. they even cancelled out the phone fund I had accrued of over £50. to my horror they didn't cancel my one month only plan and have billed me for the last four months and have now passed on a debt they incurred for me to the debt collectors. all because I wouldn't activate another sim card. now they are saying I'm on a 12 month contract. so thank you orange mobile for ruining a lifetime excellent credit rating I had... when I finally get out of this mess, I will never use or recommend your plans again. you lost my business for sure

Orange is rubbish and offer an absouluetly diabolical service it is all a scam and they get your price plan wrong and you are stuck in a 24 month plan you did not ask for and is there a complaints procedure?? Well I cant find it. I have spoke to several people and in the shop and have been told there is nothing they can do, well I for sure wont be paying it, it can only be rectified if the person in the shop admits he made a mistake which he already told me he wont do....... Lovely!!!

Orange screwed me. after my contract finished with orange I asked them to cancel my contract and send me a pay as you go sim with the same number. it was agreed and I was given a termination date, my pay as you go sim never arrived so I never regestered it. 5 months after my termination letter I recieved debt collection letters off moorcroft saying I owed 5 months line rental to orange. I phoned orange and they said as I never regestered the pay as you go sim they never terminated my contract. I had been given a termination date though and they never terminated it. Orange put this on my credit file and ruined my credit rating and after 4 years of fighting them with letter after letter and speaking to them on the phone in which they acknowloge I was given a termination date but argue it was up to me to ensure it was terminated. 'why would I need to I was given a termination date' I have given up and just paid their unruly demands to try and clear my credit file for them not to bother updating my credit file and are asking me to send them letters to get them to do it. Orange customer services are disghusting. how they get away with this is so bizare

Purchased PAYG LG mobile in April every other week text arrived to say £1 had been taken for email service. This would be fine if they ever got the service to work. By the time I had gone through complaints procedure I could not access broadband either. The technical service was as bad as the customer team, who often hang-up. Took to Emailing the Executive Office from landline, only to be told Orange only deal with complaints that are written!!!!!!
Changed to Virgin by July after years as Orange customer.

I was contacted by Aboutcomms in December 2009, they were acting as agents for Orange. They offerred me a new Nokia if I took up a new contract with Orange.They also offerred to pay my existing contract subscriptions with Orange for the duration of the old contract.I was tempted and said OK.They sent me a rubbish sub standard Samsung. I sent it back the very next day with a note saying it wasn`t the phone I`d agreed so I didn`t want their offer. This was in the statutory 7 day cooling off period. About Comms refused to contact Orange and since then I have been receiving bills for a phone I haven`t got and a contract I never agred to. I have contacted Orange on numerous occasions but they just ignore me, and now they have sent it to a debt collecting agency. It`s a good job I have proof of posting and receipt by About comms. However I am now being threatened with being credit blacklisted.Orange are the worst company I have ever dealt with. So everybody beware they are totally intransigent and have refused to contact Aboutcomms to sort the matter out.

recently I had orange sim only deal for £10. the customer service said I will get 225 xnet min. 100 text msg and unlimited land line min. so I agree for a deal on a phone. but after 20 days I received a contract saying I have unlimited off peak min so called them again and they assured me that that will put thing right to me but after 2 days when I checked my bill it was same as it is before. so for 20 days they misguided me. when I talk to the manager he take side of there customer service. even I told him to check my phonecall which they do record. but no he didn't want to listen to me.

worst customer service ever. I will never ever go again with ORANGE

hello is this orange if I dont get a replacement in next two weeks I am taking it further I brought a lg cookie 501 for my granddaughter birthday and it donbt work I am getting fed up pf waiting now I dont waste money on crap so please send me a replacement or put my money back on my orange phone fund thanks

Orange is a French company. They charge for everything you do. If you would like to talk to a Customer Service Representative it costs 25 pence if you would like to check your Voice Mail it cots 20 pence, if you would like to talk to technical support it costs 20 pence.

Orange have messed up my plan three times, they have misinformed me about my packages and told me that I need a minimum of 20 pence on my phone if I would like to take advantage of the unlimited free texts, on a pay as you go plan, then I topped up and it still charged me. Orange, also, at times automatically hang up on you when you go through to the voicemail so then you will be charged another 20 pence. Customer Service and Technical Support also hang up on you in order to take the fee.

They have no written terms or conditions in regards to the balance you must have on your account in order to keep the the unlimited texts or internet and are much like a sluggish corporate when taking calls from customers. Orange is one of the worst mobile companies in the UK and I feel sorry for anyone that is stuck with them.

I am a 02 customer but most of my family members has orange network cos of the unlimited web browsing on the phone, so I decided to join them. They turn me down because of poor credit ratings, I spent some time and money to check my credit rating, everything was fine I don't own anybody a penny and I paid off my property. I was gutted as no explanation was given and never in my life have I been refuse credit surely not on such a small amount (monthly phone bills). So I have decided to request every member of my friends and family to quit Orange.

Last month I signed up with orange I agreed a 24 month contract,i am regretting it already,i was with o2 for a very long time before this, I made the move after being offered what I thought was a good deal,when I went into my account to check it out I found out I was not set up for roaming, I contacted customer services only to be told I did not have enough points to use roaming however if I paid £150.00 I would be set up to use this service, when I signed up with orange I was not told anything about this clause,had I known this I would not have agreed this contract,can anyone advise me if I have any rights to cancel with orange ,who at this moment I feel absolutely discusted with they are so corrupt.

I was a Orange Mobile customer for 3 years and my contract finished in October 2009. I did not sign another contract but continued to use Orange [I was not informed by Orange that my contract has run out] and decided to leave Orange in June 2010. I requested PAC Code on 16/06/2010 and Orange charged me £13.88P