Orange Mobile customer service

Not only did they charge me for the internet bundle for the first 4 months when I specifically told them I didn't want it, they said they would send me a replacement sim card which after I waited for a week didn't come. When I called back, they had no record of it, therefore had to wait longer. They told me they will lower my tariff, when I asked about it again, there was no record of that either... I mean, are these people really stupid? I asked to speak to a manager, they said they'll call me back within the day.... didn't get any calls from them. Not suprised at all.

I want to find orange mobiles customer service number eg T mobile is 150 so what is orange mobiles then

I have been an Orange customer for about 5 years and have to say I have been quite satisfied with their service up, until now, I reported a fault with my phone (Samsung E840 ) I was told that they would replace the hand set free of charge, and that if the fault re -occured I should contact them again and go through the same process, If after the phone had been replaced 3 times they would change the model, I am now awaiting a replacement, guess what yes same model ( Samsung E840 ). I have been told that it is not the policy of Orange to change the model of a customers phone if they have entered into a contract (18 months in my case) and that they have to put up with the problem until theie contact expires, If this is correct I wish someone would teach the dog to wag it's tail and not the other way round, because in Orange's case the communication ( pardon the pun ) is not what you expect from a mobile company as big as Orange.

I am extreamly annoyed at Orange, they have just debited my account for £36, and I am not even an Orange customer anymore!
To try an sort the matter out I am then speaking to some woman in Bangalore who cannot even understand me and I am left wasting my credit on my Vodafone phone having to repeat myself twice maybe three times only to be told I am through to the wrong department and can I hold! I am then transfered, (probably two desks over) to another woman and I am having to repeat myself. When the hell are these companies going to get it right. I dont want to speak to someone I cant understand and whom cant understand me, give the jobs back to British people who although higher paid can actually get the job done and be able to understand you!

Matt,

If they don't like Orange, they can always get a walkie talkie

I have been with orange for about 10 yrs and this is praise for them as I have never had a problem and always found the staff very polite and helpful this is on the phone and also in the shops.if your not happy try going else where... why not get an i-phone!!!

I once had a friend who worked for Orange (he has since left). The wages were appalling, they were treated like those chickens on the car insurance advert 'won't keep you a moment...' and let's face it no-one ever calls big companies to say what a wonderful job they are doing, it's usually to fix faults, complain about the service, moan about their bill etc. It's no wonder some customer service agents are not the happiest of campers.
If it's free insurance you want most phone companies don't offer this but your bank might, With some accounts you get free mobile insurance and car breakdown membership (usually the AA or RAC)
Information on your tariffs and callplans are available on the Orange website (including magic numbers) have you had a look on that for more information? If all else fails write to their head office- or change mobile provider.