Orange mobile customer service

travelling through spain and had a problem with my bank card. this was resolved with my orange mobile. i was very grateful for the phone. however my credit ran out. due to the problem with the card orange stopped my credit facility. that's fine, good security, but no credit and no access to a landline and no free phone no. WHAT DO YOU DO WITHOUT GETTING VERY ANGRY? TERRIBLE CUSTOMER SERVICE. I WOULD LOVE TO KNOW HOW YOU CAN GET A RAPID REPLY TO AN EMAIL AND A SATISFACTORY OUTCOME!

MICHAEL - 28-Dec-11 17:20
Then why don't put your brain into gear and complain to them? What is the point of posting about it here? Do you think someone from Orange will read it, or even care?

I HAVE HAD"" VERY VERY "" BAD EXPERIENCE FROM YOUR ORANGE TEC OFFICE RUDE UNHELPFUL

I have been with Orange now for clsoe to 16 years and I have never had a bad word to say until this year. Now yes I will say not that once in a bule moon a bill is not paid on time, But I will always work to bring it up to date straight away.

Well this year I have had may issues with my phone where is would not allow me to make calls or texts or even recive any. The only advice I got from thier faults team is " Please turn off your phone and take the battery out and after a minute put it back in and turn the phone on." After that I had to call again 5 times in one day to be told the same this I told each agent that I had done this and that after a while my phone just stops again. None of the agents would listen to me the bloke on the phone calling in again on the same day with the same fault!

In the end I ask if I could get a replacement phone as it was clear that there was an issue with the hand set. the reply was: " Yes sir I will be happy to do that for you I need to to pay me £15.00 for this." It was only after speaking to a Team leader that I would be done for free due to the time I have been with the company.

Well now my contract is about to end and I would like the new I phone and what a surprise I have to pay for it at full price. When I asked about me being with them for so long and what dose this get me I was told to go away in a nice way.

Well if thats what they think of me and my money I shall just do that.

Orange customer for five years, called customer services to set up email address on my account. I could not get passed security due to my password and d.o.b did not match thier records (the same d.o.b I have had since birth).

I was asked for a copy of driving licence or passport to be sent in, so I sent a copy of my passport to the orange fraud team which is based in Manila, many thousands of miles away.

After several days a note was put on my account "the fraud team can not verify this driving licence." YOU MORONS IT WAS A PASSPORT, VISIBLY STATES PASSPORT. this is the fraud department.

I can not access my account because orange who is supplying me a mobile phone and use of their network can not verify my passport, because they think it is a driving licence.

Just complained to orange as I changed from dolphin to monkey then realised I had made a mistake so I had to wait till the 26th may to change back which was the earliest I could change back, however, they reapplied the monkey rewards on so I have to wait another month to actually be on dolphin. The customer services guy was obnoxious and might as well call me a liar

I am not happy with this so called orange service,you are on line, doing your work, then the arrow freeze's and you cant do jacks...t only turn off set and turn on again.
I cant get in touch with orange at all, but I do know if it keeps up,i will not stay here,

we've had a similar problem as sunshinelollipop, having upgraded to a htc mozart and being told we didn't need a bundle if only accessing internet at home to then receive a bill for hundreds cos the phone roams when out and about eating megabytes. Why weren't we told by salesman? For £5 we could have had 500megabytes ,so now in dispute ....

SuzySue- The number from a landline for contract customers is 07973100150.Pay as you go 07973100450.

Does anybody know the telephone number for Orange - I've had a look on their website and it's absolutely nowhere! I put in contact us and it wants you do everything on line and not to actually speak to someone!

I find it difficult to understand how Orange continue to get away with such poor Customer Service. I thougt it was me but clearly it seems to be company policy to get away with whatever they can.
Constant excuses, never the same 'solution' twice and no way of contacting anyone who will take ownership of my ongoing problems. It has taken six years to get a credit that was owed to me and having had enough and given notice while they have provided a PAC number, after five requests and promises they have still not provided an unlock code. Each time a different excuse and always someone else to blame. Been with them ten years, never again.

Just read through some comments, and wow!! thought it was just me, in the beginning I was always within my limits, and then my bills started to rise and before long doubled, without my changing usage. The attitude seems to be that if we can get away with it we will and f**** you. I am now with vodaphone, good billing and inside tarrif, all good, orange good riddance

having had my bank acc hacked in november and both santander and lloyds failing to sort out my dd's I found that orange hadn't got their money so I paid by phone. I then found that the bills did not match the bank statements, so peeved that I kicked them into touch. So now when I ask for an accurate statement it seems as though it's impossible.aarggh

rest of story.... Despite us being such long standing customers - even sticking with orange though months of poor service recently which they kept promising would be fixed and wasn't - they don't think it is unreasonable to ask us to pay this bill for which is clearly something that we had no knowledge of and shouldn't have happened. Orange used to call us if we looked like we were doing something wrong and sort out a different package or solve the problem, this time they didn't. We have offered to pay for a bundle which would have cost just a few pounds and taken care of all the data they say he used but they haven't responded. We finally contacted CISAS (a similar organisation to OFCOM who Orange are monitored by) and they took on the matter. When they responded to CISAS (basically just saying he owes the money) they said they had passed the bill to a debt collector - something they are expressly not allowed to do after CISAS have intervened. I don't have much hope of CISAS being able to negotiate a reasonable settlement and I can't believe we're going to have to pay such a vast amount of money for doing pretty much what we've been doing for years on a blackberry for £50. So much for customer loyalty. They had our business for at least 10years but it counts for nothing. Orange may get this money from us eventually but in the meantime i'm making sure that as many people as possible hear about our misfortune and take their business elsewhere.

I have very similar problem to Big Al only worse. My husband has been with orange for many years during which time we've had at least one contract at all times, sometimes up to 5. Normally the only additional charges he incurs are when travelling which is expected. For the last few years he's been using blackberry. Which he uses for calls and checking emails, very little else. He had a £50/mth contract and was always well within limits. For his latest upgrade he decided to get an HTC Desire which Orange recommended. We got the first bill which was paid automatically and no one noticed it was a bit higher than normal (I'm sometimes a bit behind on doing our accounts). Then one day I went online to my bank and discovered we were overdrawn by a large amount. I checked and found that Orange had claimed over FOUR THOUSAND POUNDS instead of the usual £50. We called them up and during the conversation realised that we hadn't received the bill that month - I'd definitely have noticed that! The girl at orange said we should reclaim the money from them via the bank and that she'd ensure the bill was cancelled. Another man we spoke to said that they'd had other problems with the Desire remaining online when it shouldn't (sorry I don't understand this stuff). Anyway the bank gave us the money back but orange kept sending statements. We kept phoning and they said they'd investigate and report back but never did. We've written several times but no response. My husband didn't do anything unusual with the phone, nothing more than he always did with the blackberry - check emails, a small amount of FB and downloaded a few apps - none of which he had much chance to use. He only had the phone for about six weeks in total. See more...

I hate orange, I only joined because of the extra deals.. they owe me £10 from the 2 internet extras I never got, definitely moving to o2..

contact address for 'orange'? as far as I know, they have none - and it's deliberate; they do not wish to be contacted. simple!

I moved away from Orange to save myself from the stress of annoying and nauseating top-up and nuisance sales alerts. Now I am finding the Lebara top-up alert equally annoying: before you get through to your dialled number, a voice interrupts your call, warning you 'your call credit is low, and to arrange a top-up'! And that's when you still have over £2 credit!
Is it that these mobile phone companies don't trust us to be able to tell realize when our credit is running low? The alerts are totally unnecessary; not a 'service'; but a terrible 'disservice'!

Orange has recently been promoting a low tariff for Top-up from as low as 10p! Is this really an original Orange 'idea', or a modified version of something copied from somewhere?
My sister sent an 'idea for a low-cost mobile phone Top-up' to the Intellectual Property Office for a patent; after over 3 years of unprotected 'search', the IPO wrote to tell my sister that her idea did not merit a patent?
Then, very shortly afterwards, Orange began a 'stealthy' roll out of their 10p top-up tariff.
I just wonder!

it is intriguing that a large company like 'orange' does not have a credible central contact address? recently, I had to send my complaint to several orange offices. surprise, surprise! one replied that my complaint was being forwarded to the 'relevant office'. that was in december; I still haven't heard from them. this is march! I have now referred the matter to my solicitors.