Overseas dental care scam
06-September-2010
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Overseas dental care scam

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Be very careful if you are considering having dental work carried out overseas, particlularly if the destination is Thailand and you happen to live in Australia!  I have lost a lot of money in this way and I'm still waiting on some form of settlement.

I had a quote to have extensive dental work done and it came close to $20,000 AUD (approx. £8847 GBP).  This was in Cairns, Queensland (North East Australia).  So I searched the Internet for an alternative overseas dentist and found the web site of a company operating out of the Sunshine Coast.  They would send people to Thailand to have dental work carried out in Bangkok and Phuket.  There were a few different packages on offer, but basically they book the accommodation and flights etc.

On the 13th April this year I received an email which said that they had flights available and could I pay a deposit, which of course I did immediately.  I received shortly after advising me I would have to settle the balance within a couple of days.  So I paid the balance promptly and was then told that I would soon receive details of the booking and a travel pack.  All good so far...

A dentist with a patient

By the 30th April, two weeks after I had paid, I still had no details and no travel pack.  In fact I hadn't heard a single thing up until this date at which point I received an email.  The person I had been dealing with said that they could not confirm flights and that they would try to re-book on them on Monday.  He also said could have a think about it over the weekend as he was on his way to Thailand himself.

I emailed back straight away saying "URGENT, do not re-book and to please refund my money."  He then emailed back saying I would have to wait a month for a full refund.  When I asked why, all he would say was he had made bookings and to stop harassing him!

Of course, one month went by and then two etc. and still nothing. 

He did put in a proposal back in July which I promptly refused.  He wanted to pay me $700 now and then further $1970 in October leaving a sum of $700 plus, which he reckons were cancellation fees.  Every time I have asked him to show me WHAT bookings, he can't provide any proof so I don't see why I should receive anything other than the full amount back.  After all, I am the one who has been out of pocket and had to do all the chasing for the past six months.

The Office of Fair Trading seem to have done very little here to help me.  To make matters worse, this person has been back and forth to Thailand several times since April and because the legal system and the fact that he has my money , I have been unable to go myself!  I am absolutely furious and would like to know how someone can get away with a scam like this!

If anyone has been in the same boat or has any advice or suggestions, please let me know.  Thanks.

By: Redmodel


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Dashford, I don't know about the UK or about the specifics of the HSA and their "Dental Plan", but it sounds like the HSA is a middleman. Are you surprised that you had to pay more? Think about it this way: The middleman also wanted to make money. And they made money at your expense, and at the expense of the dentist! This is what they always do! This is how they make their money!
*Mike  31-Aug-2009 23:31

 
Step 1: Use a credit card. Don't pay cash.
Step 2: Don't negotiate too long with crooks. One week is ideal. One month is way too long.
Step 3. All you need is one refusal from the crook to refund your money, then you can go to step 4.
Step 4: Many banks, especially US banks, will charge your purchase back to unscrupulous merchants. Other banks do it too, including Canadian banks. Sorry, I don't know about Australia.
Step 5: Let it be known who the crook is, right here and right now. This will help hundreds of potential victims.
MOST IMPORTANTLY: Do it yourself. Deal with airline companies directly. Deal with dentists directly. You need no middlemen!
*Mike  31-Aug-2009 23:16

 
I've got to ask. What's wrong with dental treatment here in the UK? Particularly NHS dentists. They'll do all the same jobs and they have a banding system to control the costs. Am I missing something?
*Mark  27-May-2009 09:49

 
Well have just checked out your website below.
How do I know that you are bona fide?
Your web site looks just as good as the one that "caught" me two years ago.
I still have not received my money back nor have I ever been to Thailand and looks like I never will thanks to a conman.
Do you have a cancellation policy etc?
Good luck.
*Redmodel  27-May-2009 06:37

 
İ reccomend you to try well settled and organiced companys for such a ervices maybe try www.dentocaremed.cu.uk
*turkey  24-Apr-2009 20:18

 
The three cons in this country in direct order of magnitude:

Dental Care
Private Dental Care
Dental Care and Private Health Insurance

I have private health Insurance. Why do private hospitals charge £850 for accommodation for 1 hour day attendance, not even overnight? Why does a blood test cost £250?

Why is the semi skilled labour of a dental hygienist costing £45 for half-an-hour?

Why do you also need to pay a dentist for an "inspection" before a dental hygienist can practice her trade?
*Le Rip Off  03-Apr-2009 21:28

 
On 10/12/2007 I signed up as a level 3 customer with HSA dental plan paying £17.85 per month by direct debit. Throughout the next 12 months I had 2 checkups and 2 visits to the hygienist plus 1 filling. I paid for all these visits to the dentist and claimed back from HSA. They settled quickly and efficiently.

However, whilst I had a total of £193 worth of treatment throughout the year, I have paid £220 (to HSA in premiums) plus £22 (the amount of treatment not covered by HSA). So I am far worse off having joined HSA.

Then, to cap it all (no pun intended), I received a letter from HSA telling me that they are changing my policy as of 10/01/2009. The premium will stay the same but the cover is dramatically reduced.

I phoned HSA to explain the situation in the hope that they would say something like "well we need to move you to a cheaper premium" but instead they just told me that it was my tough luck. Seems this is one company that does not understand customer retention and that it is sensible to keep profitable customers happy.

I can't in good faith recommend using HSA.
*Dashford  03-Apr-2009 17:57

 
Well it has been a whole year now since the "big sting" with this conman on national Australian television and yet this guy still manages to "slip through the net" each time.
Get this. He has now changed his name, strangely enough, both names both start with G and the surnames both have the same number of letters. The website has also changed which is the third "different" one since I got scammed, along with a heap of others in April last year.
He also has a new address and of course new home and mobile numbers.
I really am fed up that this guy is allowed to still keep operating even though the authorities know that this guy has no integrity, he is a liar and knows how to "work" the sytem.
In the meantime, I do my best to make as many people aware as best as possible about this dreadful man.
So if you don't want to get a DENT in your bank account and MEDical bills, check thoroughly all websites offering such TOURISM to Thailand.
*Redmodel  26-Nov-2008 04:44

 
Update on this conman. Yes I got a whole 2 payments and then he declared himself bankrupt. Seems that he has scammed over $100,000.00AUD between myself and many other victims.
Well what a cop out! But the worst part is that he has his brand new dental website up and running and apparently that's okay but no one has any idea who is booking with him now and how many of these people from all around the globe is he not delivering the goods to?
Please be aware of making any dental trips to Thailand. As I am not allowed to say the name of his new website please be aware of any dentaltours to Thailand or you may not have anything to Smile about.
*Redmodel  21-May-2008 22:41

 
To all those who were jumping in on this serious compliant with their "smart" remarks at the beginning, there has been a turn of events. The conman in question has appeared in court another 2 times since returning from Manila and has been ordered to pay victim "x" amount of dollars each month.
In the meantime, his last hearing has gone into the Registry and will proceed again as usual should this conman miss even one payment.
So it does pay to persist.
*redmodel  05-Mar-2008 06:21

 
Well for all those who were not serious with their comments, please note that this scam/con artist has already moved offshore and has a brand new website including plastic surgery.
He even had the cheek to have a profile page of a particular well renowned Thai plastic surgeon on his new website and when it was discovered was promptly asked to remove.
Now it seems he is just sticking to the dental tours and smiling all the way as more innocent people pay him for trips that they are never going to go on.

This very day, this man is supposed to be appearing in a court in Australia but fled to Manila last month.

Please everyone do your homework thoroughly before you book any trips to Thailand.
Secondly if you do book please use your credit card only.
Good luck.
*Redmodel  13-Dec-2007 00:40

 
Extract from earlier airline gripe as posted by Nikki:

"I'de ban you from ALL airlines, you seem to be nothing but a trouble maker. I'll bet you complain even when everything is perfect, just to get compensation."

List your spelling and grammer mistakes here....
*Nikki  12-Nov-2007 11:18


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