Airline ignored my complaints

Do Not Use ZOOM airlines, you may never get there. In January I booked flights from Gatwick to Bermuda for Mon 16th June. As I live in Scotland I had to arrange transfers from Glasgow to Gatwick as well as overnight accomodation. In March I discovered by accident that they no longer flew on Mondays. ( no contact from ZOOM ) After complaining bitterly I was booked onto the Sunday flight, but I had to rebook transfers and overnight accomodation at my expense. In April ZOOM contacted me to say that they would not be flying on that Sunday either but they could put me on the following Thursday flight. ( no reason given ) this would incur more expense for my transfers and accomodation which they are not responsible for, as well as reducing my holiday by four days. Furthermore they can not guarantee that they will not make changes again before this date

Don't FlyGlobescam. See below, and check out other peoples' views.

Our plane from JFK was delayed by god knows how long because the plane hadn't left Liverpool yet!!!!

Before you book a flight, check www.airlinequality.com. You will see that 95% of the comments about Flyglobespan mention appalling service, sullen crew, last mniute schedule changes, unscheduled stops, unreliability, lack of customer service, and tatty aircraft.

Therefore if you book the cheapest you should know what to expect and be prepared for it. That said, no airline should be allowed to operate to such poor standards and the way to go is to complain to the CAA.

Sorry it's so long.

I went with Qatar air on a return flight to Denpasar, Bali (4th -18th Sept). The Denpasar to Doha flight stopped in Kuala Lumpur at roughly 3:00am to exchange passengers and carry out crew change. It was discovered that there was a fault with the air conditioning on the plane and passengers were informed there would be a half hour delay. After 3 hours the passengers were unloaded into a departure lounge that had no facilities (i.e. food drink toilets). After a further 3 hours, passengers were informed that they were to be transferred to a direct London flight and when asked a member of staff guarantied places on this direct London flight.

By 10.00am it was discovered by other passengers through questioning the staff that this was not the case. There was a total lack of official announcements from staff and even a lack of communication between staff, with customers being told different things by different people, and even then only when directly asking for information. Some passengers were transferred to the direct London flight and others, including myself, were told to wait for a bus to take us to a hotel. We had been left with little or no information and very basic facilities for approximately 10 hours. We were rushed through to collect our baggage, then told that it would be transferred directly. Then we had to wait near the main door for over an hour as bus facilities had not been organised. After waiting to 12.00 noon, we were to be transferred to a hotel for, we were told, 4 hours.

We were picked up to go back to the airport after 3 hours and the next flight went to Doha. Upon arrival in Doha I was not met by any member of staff or told where to go or what to do. The next flight to London Heathrow was expected in 12 hours, and, by this point somewhat infuriated by my treatment, I requested a transfer to a sooner flight due to work commitments and a lack of information regarding my situation when I would arrive in London after missing my connection. I requested information from two separate members of staff on the possibility of such a transfer while in Kuala Lumpur and had been informed by one that it would not be possible as there were apparently no direct flights from Doha (obviously incorrect) and by the other that I could do so, but I would have to pay $150 US dollars to be transferred, plus the excess cost of the ticket should there be a difference (something that, given my treatment up to this point I felt was unsatisfactory). Ultimately, upon requesting the transfer, after finding my own way to the appropriate desk, I was transferred free of charge.

As it was, I arrived in Manchester and caught a taxi to my parental home and later on the same day caught a train back to Aberystwyth and a taxi back to my university accommodation at a personal expense of £33 for unused and un-refundable national express ticket (unused as I was in Doha when it departed) £60 for taxi between Manchester and Knutsford. Transfer between Knutsford and Crewe station was free thanks to my father, but the ticket itself to Aberystwyth was a further £22 and the taxi from Aberystwyth was another £45. This resulted in a total personal expense of £160, a direct result of the unscheduled delays during my travel. All costs accrued were a direct result of poor coordination and organisation on the part of the airline, whom which I feel were less than helpful at every given stage of the journey. At no point was I given adequate information as to the situation I was in, nor any information as to what was happening next. Unfortunately, this not only led to personal distress, but to financial loss and resulting hardship.

This is only the worst of what happened. Once I returned home I went into the travel agents (23rd Sept) and asked for information about complaining. I was told by the member of staff who sold me the original ticket that I was to write a letter detailing the above and hand it in to her. She told me that her manager was away but that her manager would process the claim through the insurers when she returned and that it would be about 28 days. I wrote the letter (1st Oct) and handed it in the next week. I then waited for over a month before returning to the travel agents to see if there had been any progress and I was told by the manager that there had been a mistake (which I am willing to see as honest) and that I should have contacted my insurers directly. I was given a phone number to call them on and I did so in that same week (now early November). I was told that I had waited too long in trying to claim and that they could not help me.

Should I now contact the travel agents, the insurers, the airline, or just give up?

The originator of the gripe wrote.......

The only movie we had for an eight hour trans-Atlantic flight was Mrs Doubfire! This movie was made in 1993. How cheap and out of date must a movie be for Globespan to show it on a flight?

LOL... How dreadful is that?

I've been fortunate enough and never had any dealings with this shower. I appreciate the tip off so thanks.

As for the award, maybe it was found in a box of cornflakes.

I went on honeymoon using flyglobespan to florida. We went business class as a treat. The first problem we had was a few weeks before when they modified the itinerary but they offered £50 compensation per person so we were not too fussed. Unfortunately, when we actually got to the plane, the seats were little more than scheduled airline economy seats, definitely not the full reclining seats advertised. In fact, the only difference between our service and the premium economy (which cost half as much) was about 2 inches. They barely had any alcoholic beverages which could make us feel better. Thankfully the return was better and we got the seats we paid for. I put this issue to flyglobespan and they 'kindly' offered £50 per person as compensation. I was displeased because we could have flown premium economy and saved £200 per person! They were having none of it and would not improve their offer. This was nearly 9 months ago. Unfortunately, we have had no receipt of the promised vouchers and the address from which the correspondance came seems to no longer exist. What a terrible company.

Josh

Are you RELATED to NED on another thread, perchance? Your JUDICIOUS USE of capital LETTERS to make up for your occasional BAS DPELLING is remaekaby similer