BT phone number problems

I do hope someone from BT ( suposedly British Telecom ) reads thes coments
I hav had problems with my broadband resulting in phone calls to india or whereever last time I looked on world atlas it was not anywere close to Britain I am fed up asking to be put through to a person in england which I was informed is done if asked to (in my expereance not) I think its discusting the way we are treated by the suposedy british telecom company I know my spelling is atrocious but I do beleve if its read fenetecaly english peopl will understand it which is moor than I can say I can when phoning the suposedly british company of BT
PS
couldent send this first time presumably becous I hadent used capital I's but BT pleas note it is english maby I wold get on better talking to the help desk in welsh

BT - what a joke. At least they don't run the rail network or we'd have daily crashes - which were no-ones' fault. Ref below: the poor guys in Asia are only doing their job but YES it IS hard to understand them. If communication is key, employ someone that can communicate effectively.

Finally... to anyone wanting to know where else to go, try 'The Phone Co-op' they're based in the UK; they seem to actually care and whilst they don't always get it right, they do try.

Good luck.

may say openreach is ok shaun powell project manager he is best very well mannered .
gave him pay rise for his honesty and well mannered in him,
you can never get better project manager,
WELL DONE SHAUN YOU ARE BEST .

bt my roommate has with them think bt project maanger is well mannered and very helpful.
well may say bt very helpful and maybe call centres are what you say are but everyone has to have job,
bt try there best so gave them chance wont get better deal anyway else,
BT IS BEST FOR YOUR SERVICE THANKS BT
well done to all the satff and shaun powell

So sick am I with BT and their call centres based in India/Pakistan that I am now seeking an alternative telecom & broadband provider. Understanding the operator is the most difficult thing. A language is spoken which only resembles English, sometimes.

Only after complaining via their Chairman did I manage to get compensation and the problem resolved. They had been taking payments for the same a/c by both credit and debit card each month month for about 5 months.

reply to voice of reason...monkey ? ha ha... get a life,and a sense of humour while your at it. By the way, what are the far better things ?

Reply from BT engineer...What a monkey! (Not just refering to him climbing telephone poles)

Just says it all about BT....Incompetent right the way through from CEO to monkey.

Best advice, stay away....far better things out there.

BT's bad business practices

A gripe about BT. 6mths ago I'd moved into a property and tried for 5 long weeks to get them to put a line on.

After no joy, gave up, sent a complaint into their complaints dept. explaining all that I'd been put through and asked them to cancel the service.

It now appears they got the billing bit right, and turns out I'm actually being billed for a service I never received and money is being debited out of an account of mine.

Emailed the complaints dept again over the last few days to now finally get an email back from BT, their words exactly:

"In response to your e-mail, I would like to begin by offering my sincere apologies for the inconvenience and distress you have undoubtedly been caused. Furthermore, I wish to inform you that your account is active and your order has been processed and all items are completed. The telephone number for this account is 0208889**** . But as you said that the line has never worked so in this case you need to contact our faults department at 0800 800 151 so that they can resolve the issue as soon as possible. If there is any fault in the line for which BT is responsible, the amount might get refunded to you."

This is honestly ridiculous. I can't actually believe the govt. allows this company to operate.

Listen - I hear you! My husband set up a Transport Company last year. We couldn't get Broadband and he had to use 'Dial-Up' also called 'Dial up a Really Big Bill' - I swear we could have bought a small island in the South Pacific for the amount of money BT got their hands on!
Anyway - we decided to go for Satellite as in - 'BT SATELLITE IS COMING'!!!
Can I just say that the only people who were aware the Satllite is coming is 'US'!
We got our dish - large, ugly and offensive - like most of the family circle - and that's where it ended! We have yet to find a BT employee who doesn't glaze over at the thought of 'satellite', I have yet to find someone who says ' yes, you have got the right number' and I would love to lay my hands on the BT employee who said 'Go onto the internet, www.bt.com' as there are over 140,000 sites available!!!
In the meantime - we received an email a few days ago saying that if my husband didn't use 'dial-up', he will lose his email address!!!!! The email address on all of his business documentation. Hellooooooooo. The wheel is turning but the hamster is dead - that's BT!!
This evening, I contacted the Chief Executive Officer of BT, I have complained about the Service, the Costs and the Staff! I will probably be deleted over the next few days!
Even my Rockstar wages cannot stretch to the costs of a BT Service that is ineffective!!! The people who run these monopolies need to have their heads examined .............................don't start me about Tesco's, that's another story!!

Listen - I hear you! My husband set up a Transport Company last year. We couldn't get Broadband and he had to use 'Dial-Up' also called 'Dial up a Really Big Bill' - I swear we could have bought a small island in the South Pacific for the amount of money BT got their hands on!
Anyway - we decided to go for Satellite as in - 'BT SATELLITE IS COMING'!!!
Can I just say that the only people who were aware the Satllite is coming is 'US'!
We got our dish - large, ugly and offensive - like most of the family circle - and that's where it ended! We have yet to find a BT employee who doesn't glaze over at the thought of 'satellite', I have yet to find someone who says ' yes, you have got the right number' and I would love to lay my hands on the BT employee who said 'Go onto the internet, www.bt.com' as there are over 140,000 sites available!!!
In the meantime - we received an email a few days ago saying that if my husband didn't use 'dial-up', he will lose his email address!!!!! The email address on all of his business documentation. Hellooooooooo. The wheel is turning but the hamster is dead - that's BT!!
This evening, I contacted the Chief Executive Officer of BT, I have complained about the Service, the Costs and the Staff! I will probably be deleted over the next few days!
Even my Rockstar wages cannot stretch to the costs of a BT Service that is ineffective!!! The people who run these monopolies need to have their heads examined .............................don't start me about Tesco's, that's another story!!

Reply to BT Openreach suck, You are wrong, BT is Openreach's customer not you. Openreach are not allowed to use common sense for BT customers just the same as when working for any other providers customers as OFCOM would say it was unfair to treat customers differently. Openreach will only do what they are instructed to by your comms. provider. Now if Your provider is as useless as everybody is saying, then that's the sort of service you'll get from openreach. This is the mentality that has cause so much grief in todays "open" telecoms market. Do You really think that allowing different companies to be let loose on the only complete telephone network in the UK would improve things ?. It would have completely the opposite effect with one company's engineers taking lines from others and making the network even worse than it already is.

Not something im suprised to read about as we are having the exact same problem. We ordered a new Business line for our new premises over 2 weeks ago. Since then BT have lied, made errors, lied some more, not turned up on 4 occassions, turned up when they weren't supposed to and now said "sorry we dont know what else we can do" Install the line would be an idea!!!! It seems that BT Openreach and BT don't like talking to each other and the fact that Openreach refuse to talk to the customer, no Openreach BT is NOT your customer WE ARE.

This is summed up by the fact that Openreach turned up to connect the line a week ago. They found a fault on the line. They claimed that they phoned us and told us about this (we have all calls and phone numbers recorded so we know they are lying) Instead of telling BT Sales they found a fault they just cancelled our order and submitted a fault on a phone line that isn't physically connected to anything. Its high time the government took the physical installation side of things out of BT's hands and offered it up to other companies, lets be honest they couldnt do any worse.