BT phone number problems

Well I have just tried to get some information on busness lines from BT. The guy on the phone rattled off all the services, costs specials that were current etc. Try to get them to put it into an email so you can fully breakdown and compare the other market providers sorry we cant do that. I can't put a quote in writing. In todays market I have never been able to get a quote from a company. Customer service is everything spoke with one of there competitors 5 mins later a quote and 40% cheaper and no 5 year contract. BT have you forgotten what service is...

We are also a new business who have had nothing but problems and communication issues with BT from the start (funny considering they pride themselves on being communication providers). THe service we have received has been unorganised, random engineers turning up at wrong addresses, at wrong times, promised of keeping exisiting business telephone numbers not being met, being promised that call forwarding would be complimentary, then be charged for the service, not to mention the random invoices for random amounts that keep arriving on an almost weekly basis. no one returns our calls, when we DO finally speak to someone their english is so bad that we are still left baffled by the end of the conversation, threats of having our service halted etc. They also host our websites - since set up we have again had nothign but problems, random bills, days of no service because of internal domain faults (??) etc. As a new business we have had to sign a 3 year contract with these ineffificent providers...........Cannot tell you how stressed out we have been with BT for the last 3 months. Customer service 0/10, organisation 0/10, provision of service required 4/10. Stress caused 10/10 , disappointment 10/10, wishing we could move providers 10/10

BT you suck ill go with some one better for my website hosting and e-malils .ill stop you fees today with my bank .

not happy with BT . I have a website hosting with you and I cant get into it now . you wont let me in why

great post =) ... and if you ever need any help with marketing a new business, there's a guy called the "BizChamp" who's got some free info on his site www.BizCha.mp -- check it out, it helped me heaps with my new start-up!

They cant always re-connect your line and provide you with the same number as the numbers belong to them and they need to be re-used by other customers when you end your service. I dont think numbers are reserved when you stop your service and are not paying for it, so how can you expect to retain your old number Siquo ?

Because of the ineptitude of BT I have changed to Post Office. Bill is reduced by 50%. Glad to see the back of British Trouble.

Sir, We moved house in 2006, and this morning I have a very irate chap on my land line saying he was fed up with receiving calls for us from our previous number (which was not at the house in which we lived). He says he gets more calls for us than for his own family. Firstly how did he get our new telephone number so that he could abuse me on the phone, and how is it possible that you gave our old number away so quickly. When we gave up our old number I was told it would be out of circulation for quite sometime - apparently not. Prehaps you could email me your thoughts. This was the only place I have found where I am able to communicate with you.

Had Broadband and Phone with BT for a while - changed from normal internet to Broadband and paid new fees. A year later, I suddenly realised that THREE payments were going out of my account every 1/4, when I rang BT and told them this, they kept telling me that I had Broadband and Phone with them - I explained 'yes, but that's 2 accounts, not 3 and just last week, 3 payments when out of my account' Well, would they believe me, would they heck - I kept telling them my 3 references off my banking details and they kept replying 'yes, that's for phone, that's for dial-up internet and that's for Broadband' - hello, why would I need dial-up internet and Broadband??????? Used to work at BT, so know all the tricks of the trade, about getting you off the phone, so mentioned this to them and surprise surprise, they put me thro me someone who could sort the problem out. This person finally corrected it and told me they would work out what I'd overpaid and arrange a cheque for the amount - 10 days later, I get a cheque for £150 cause they'd not cancelled my dial-up when they put me on Broadband.......

How can BT tell me that I don't have a phone line, when broadband is working fine. Until a couple of weeks ago, the phone line was working - now it's number unobtainable. An hour on the phone to BT tonight got me passed from one department to another - none of them could explain how this could be happening - or which department can help. Has anyone out there had similar problems - if so how did you solve it?? I am in rented accommodation - living on the ground floor, other tenants have the upstairs flat. Any help would be greatly appreciated as BT are not being helpful.

Hi,

Just wanted to post that BT:

1) Lie
2) Say whatever to get you off the phone
3) Are in a sorry state of affairs

I requested some itemized billing from BT on 15 October. Subsequently I found out that they were sent on the 15th. On the 25th I was informed that the case had been closed as it was put in the wrong queue. No mention of this to me of course. A new request was made and confirmation that on the 27th the bills were sent out. Today, 4th November, nothing.

Phoning BT they just repeat, sent out on the 27th...
They are unable to talk to departments on the phone.
They are incapable of customer support.
They don't care about their customers.

I am a new business who three months after ordering a system and three weeks after opening do not have the numbers or system we asked for - yet the bills arrive daily from them then when I ring re the phone get told its not a BT line!!!!!!!