Trouble getting Sky Broadband

Sky Broadband Connection Rip Off.

I am an existing Sky customer of several years with the full TV package (£45/mth) and was looking to change my broadband and phone over to Sky.

I called up Sky broadband sales to find out what deals were available to me and was told that I could only get Sky Connect as I am outside of the Sky network. I was informed that it would be £17/mth and given the details of the package and told it was the equivalent to the Sky Mid package, which incidentally is only £5/mth. When I asked why there was such a difference in the price I was told that Sky had to pay BT £5/mth for using their line, when asked where the other £7/mth went it was revealed to me that it is just 'profit for Sky'.

OK, at £17/mth it's still a good deal so I decided to go for it only to be told that there would be a £30 connection fee. I asked if that was for existing customers or just new customers I was told it was for both.

"Is there anyway to avoid the setup fee being a 'valued customer' I asked?"
"Only if you take Sky Max but you need to be in our network for that" was the reply.
"But Sky Max is £10/mth and you'll be charging me £17/mth for a lesser service (£7/mth of that being Sky's profits remember), Are you sure there's no discounts available?"
"No, sorry"
"So the fact that you'll be getting the connection fee back in profits within the first 4 months doesn't mean anything?"
"No."

It's nice to know your appreciated as a 'valued customer'

lg, do you work for Virgin ? cos I've heard that they're crap and my neighbour had it installed but cancelled again due to lies and mis-selling. They keep sending out mailshots saying about their wonderful broadband over fibre, however when you ask for the facts it's not quite fibre to the house.

any adsl broadband service sucks. if you are lucky enough to have virgin media service in your area, then you should get it! top speed of up to 20mb/s, possibly increasing to 50mb/s

I'm very glad to see that mac-24 has felt the loyalty to SKY to write in supporting the company he works/worked for. However, I think he does an excellent job of showing exactly why SKY customer service is so atrocious.

They employ too many people like him.

He is clearly illiterate, narrow minded, rude, pig headed and from his final comment it appears he has exactly the same attitude as the Board at SKY - he's keen to rip you off and then "lmfao" (Laugh 'My' F***ing A*** Off) at you.

Thanks mac for supporting OUR argument...not that it will do any of us - the paying customers - any good at all.

look let me gat this strait for you!!!!! I have worked for sky broad band my self (not in the suppermarkets)
rite the 3 packs base mid & max are only coverd by 33.3% of the country the connect is over 50% but it is on a rented line untill bt deside to sell the exchaing!!!! the only way that you can get sky bb is you need a bt phone line <active line> then sky its self can cheak your line by doing a dsl cheack that tells them if 1) you can get it 2) the speed of your line I,e if you wount sky max (upto 16mb) and you can only get 8mb thay will tell you 3) your line is clear or not (if it is not you will have to contact your old provider to clear the tages) 4) if the base mid max or connect will be offerd to you!!!!! rite now iv explaind that to you all can some one preffrerbly some one dum enff to lissen to them please explain how the hell can you beleave some one that has not cheacked your line carnt cheack your line and will not cheack your line and do's not work for sky tell you that you will get broad band are you all so narrow mineded if so come and see me i'l sell you a pound coin for a tenner lmfao!!!!!!!!!

I recently had Sky installed and they gave me a lot of reasons to be skeptical about the quality of service they were providing. Don't get me wrong, when you finally get the service it's great, but it can take a lot of needless shouting to actually GET the service. Mostly due to employee laziness and "misinformation" (i.e. lies).

Hint and tip for anyone having problems with Sky: ask to see a full transcript of your account. It costs £10, but you usually won't have to pay for it because they will jump through hoops to make you happy and not let you see your account information. Mostly because of the rude messages left by staff. And, if you can, go into the Sky offices and ask to speak to someone; they get uncomfortable when they can "see" the customer and start helping.

as long as you have something in writing from the #cough salesman then you have all the aces, just stop your direct debit and tell them to either give you what you payed for or something thats of equal value, if they say no and argue then tell them to sort it out in court, and since there a limited company it has to be YOUR court, they come to you.
miss-selling is just that, whether its sky tv or your bank, its against the law but you need the proof otherwise its just your word against theirs etc etc

The best move I made with Sky was to send their installer packing. He wanted me to keep the ancient rusty dish with kinked cable, despite it being a new installtion - we had just bought the house. Then he wanted to run the cable from the set top box to phone over a door frame and fireplace. When I did not want the ecoration wrecking, Sky offered to omit the (red button) cable if I paid £25! Needless to say the next phone call was to the bank to cancel the direct debit.
Do not let these people into your home. You will regret it.

Eddie I think you are misunderstanding the situation. SilentD was originally sold a package that included broadband. The original salesman assured him ( I assume SilentD is male ) that broadband was available. However on phoning sky to get the broadband activated he was informed that broadband was not available in the area. Going against what was originally promised. SilentD then cannot get any sort of information or resolution of the problem.

Sky are almost legends for the terrible customer service they give. Sky love to have your money and don't care if you are happy or not. In this country the only alternatives are NTL/Virgin or nothing.

I'm confused by all this. You are moaning because Sky have told you that the service you want is unavailable in your area??

At least they have informed you of this! The Sky connect broadband service is basically Sky renting a line from BT which is why it is a higher cost. You can find all this out on the Sky website!!

I don't see why you are complaining about something you haven't got. Sky broadband is new and as such only available in certain areas at present. You may have been mis-informed by some dumb ass salesman (these people don't actually work for Sky by the way) but thats all they seem guilty of.

You should be more concerned about the fact we pay £120 a year to the BBC and yet not all the country can receive Freeview!

Well first of all make sure you cancel your direct debit, that way they might phone you, rather than you phoning them.
If you let them they will happily take more and more money off you until you do. Several other discussions on this site about Sky's atrocious service and literally hundreds of posts, all point to Sky happily taking money and failing to deliver, whilst ignoring all complaints. Murdoch sleeps easy at night 'cause people like you keep handing money over to him. News Corp got big, firstly by producing a Newspaper for the school playground, (The Sun) with all its juvenile name calling. Millions of British people buy into it because they are too weak minded and ignorant to mature and start taking responsibility for themselves. Maybe you don't mind Sky kicking you about all over the place? It's time to stop being a doormat and hit back by not giving them your business and cutting your losses! They don't listen to anything else so what are you afraid of?