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On phoning the broadband helpline I was informed that there was actually no broadband whatsoever available in this area and that nothing could be done to resolve the issue. My wife and I were informed individually on two different occasions by salesman that the broadband package was available in our area and was part of the contract. Given that broadband is not available in our area we were obviously missold the product by the first Sky salesman.
I have tried to contact them by telephone at least seven times, to try to resolve the problem. Each time I have been passed from pillar to post, and no attempt made whatsoever by anyone to deal with the problem. This is, in itself, appalling service.
I have subsequently discovered that a product called Sky Connect Broadband is available in my area. A satisfactory resolution to this problem would be for me to have Sky Connect as the broadband part of the package until such time as the previously agreed broadband becomes available, at no extra cost to me.
I've not heard anything from Sky yet, or Newscorp, Sky's owners, I emailed half their board. I know, waste of time, but it made me feel better. I'm also going to ask Sky to give me, by way of compensation, free Sky TV until such time as the package I signed up for is available.(once that flying pig stops blocking the signal,of course).
HOW does a company like this get to be so big?
By: SilentD
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