My dog wasn't allowed on the bus
12-May-2008
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My dog wasn't allowed on the bus

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I am writing to complain about a couple of incidents that occurred on Friday the 6th of July 2007.

The first one happened at around 1:55pm at the Merton Garage bus stop in Colliers Wood.  I was waiting for the 219 bus towards Clapham Junction with my 6 month old Border Collie puppy whom I take to work.  When the bus arrived at the aforementioned time, I walked towards the door of the bus to wait for all the people waiting before me to get in, after making sure the bus was not crowded and there was room for my dog and myself I got ready to board, out of politeness I gestured my dog at the driver and walked the step towards the bus, the driver shook his head, I stopped and asked in a very polite manner why I wasn’t allowed in with the dog, he ignored me turned his head around and closed the door on my face and without any warning he drove off.  I am very sure I do not need to explain how uncomfortable, upset and angry the rude actions of the driver made me feel.  The electronic board at this stop hasn’t been working for a week or so, and without the time to wait around I was forced to call a taxi to pick me up and take me to work.

After 12 hrs at work as a nanny caring for 3 children I finished work and waited at the Brodrick Road stop towards Wimbledon, again for a 219 bus to take me home.  I waited for 20 minutes, when the 219 came, it was the same driver!  I approached and got in with my dog, he said no again; I asked very politely and calmly why, to which he replied he didn’t want to, I said that as far as I knew (and researched) it is legal, and permissible to take dogs in buses, he said no again, I said I needed to get home, and pointed out that as he was in his cabin and the tired pup wouldn’t be too noticeable for him whilst he drove the bus.  He mostly ignored me when I spoke, and didn’t give me any reasonable answers as to why he had decided not to let me in, I begged once again to which he muttered “he didn’t have to go through this” and turned off the engine of the bus.  After asking one last time to let me in and let me get home, and after ignoring me once again, I had to step off the bus in a huge state of distress.

As he sped off I had a panic attack that lasted almost 4 minutes and left me like a wreck, I also had to wait 20 more minutes for another 219 to take me home.  In addition to the upset this experience caused me I haven’t been able to sleep as I keep re-living the humiliating experience over and over again and over and over again I feel angry, upset and confused.

Border collie - dog not allowed on the bus

I am deeply disturbed by this incident, I feel humiliated and angry.  I am an honest hard working person who has chosen to travel by public transport as the best and most environmentally friendly way to travel around London.  I am also a polite and collected individual who treated this bus driver with the up-most respect given the circumstances of which this event unfolded.  I was treated unfairly and was discriminated against for having a dog.  How am I supposed to travel?  Why is a bus driver allowed to treat me in such dismissive and rude manner?  Why is he allowed to humiliate me in front of other passengers?

I could agree there could be circumstances in which a dog poses a risk for passengers in a public bus, but a 6 month old puppy?  A half asleep six month old pup?  And what risk could it pose for a driver in a locked up cabin?  This is public transport, I am a member of the public, and the driver is driving a public transport bus, not his personally owned taxi service.

I take the 219 every day to and from work and I am very disappointed in the unfair and rude way I was treated.  It is not only the first time I am refused entry with my puppy but also that a bus driver has treated me in such an awful, inhumane and inconsiderate way.

Given my circumstances I cannot afford to pay for a taxi to make my way to and from work when I bring my dog in, so I guess I will have keep taking the 219, I just hope never to see this driver again.

London and the Borough of Merton are working very hard to become greener and more environmentally friendly, all these initiatives must be enforced with a view into making people and most certainly people that run public services aware of the benefits and also the tolerance, responsibility and professionalism required to make these schemes work for the good of all.

Surely acts like this one won't encourage any dog-owners to take the bus with their dogs, and will instead push them to keep using taxis and private cars at the expense of the environment.

What can i do now?  Is there a group i can join for a fair way to travel in London or are there any other people out there with a similar experience?

By:Claudia


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Have you tried contacting the bus company? I e-mailed First Group (as in First Bus) concerning this and they sent me a nice reply saying that dogs can travel free but if you have a large dog you may not be allowed to board at peak times because of the dog taking up space that a paying passenger could use. But as long as the dog is small enough to sit on your lap or at your feet without causing nusiance to anyone else its not a problem. Obviously as long as the dog is quiet, on a lead and is secured. Oh and if you live in the South West, First Devon charge you 50p to take your dog on the bus. I keep this e-mail me with me everytime I get on the bus and the few times any driver has says anything (ususally wanting to charge full adult rate for the dog) I just take the e-mail out and say "Well actually according to your customer services department......" and they allow you to travel. All the bigger bus companies you should be able to contact by e-mail and tell you the rules. Then you have something on paper which you can show the driver if there is a problem. The smaller bus companies you should be able to contact by phone and you can always ask them to stick something in writing. If you live in London then you need to contact the actual bus company who runs the buses not London Buses. Sadly though at the end of the day bus companies do not communicate effectively with their drivers about anything not just dogs and when drivers are told they don't always listen and if you get a driver who is having a bad day and has got abuse from a passenger before then it also causes problem.
Also did you know on UK trains that your allowed to take a dog as long as its not taking a seat (unless you pay for one for it) but if anyone at all in the carriage objects to the dog being there he has to go and either sit in another part of the train or go in the guards van.
*I use to work in buses  03-Apr-2008 09:26

 
I think its crazy...dogs are for the most part well mannered and we should be more liberal with them
Xavi
mylondondog.com
*Xavi  18-Dec-2007 15:03

 
I stand corrected. I found a similar gripe that has been running since Summer 2005. Proves my point, doesn't it?
*Bored of People Moaning About Dogs  23-Nov-2007 17:43

 
Wow, this gripe has been running since mid-July! Surely proving, whether you are a dog lover or dog hater, that dogs are an intrinsic part of our national identity...?!!
*Bored of People Moaning About Dogs  23-Nov-2007 17:35

 
Hi,

I lived in Europe for many years and dogs are most welcome just about anywhere. You can walk around a clothing department such as H&M and there will be dogs present. Same for pubs and cafes.

We just haven't got it right here in England but then again, we have too many irresponsible owners. Present contributors excluded of course.
*Maz  20-Nov-2007 21:49

 
Claudia,

The same thing has just happened to me. I was waiting for a 44 bus to take us, my dog and I, to the vet, and the driver refused to let me take the dog on. Well, I am fuming!!! I sat down and refused to move. there were only 7 people on the bus and he was not causing any problems to anyone. I asked the driver why he didn't want the dog on 'his' bus, where upon he stated that it was out of principle. OK!!! My principle is that we as a nation have always owned dogs. They weere one of the first animals to be domesticated. I am traveling on public transport... Anyway, I did get off, BUT, what are the real terms of carriage? I have been looking, but all I can find is the Dial-a-ride blurb, which incidentally stated that dogs are allowed as long as they are not a nuisance. I believe that the incidents that took place are purely discriminatory and hence unlawful!!!
*David  16-Nov-2007 11:43

 
Yuk : I don't love cockroaches, I don't love fleas, I don't love rats .. I could rant on like this ad infinitum. What I like or do not like has absolutely no significance whatsoever ... but what does have significance is the fact that if one species of animal or plant becomes extinct there is a backlash ... and usually a detrimental backlash. Every single living thing from the single cell amoeba to the elephant has its place and function, and if that particular species or being ceases to exist, ultimately it will be detrimental to life as a whole.
*Nikki  03-Nov-2007 19:16

 
but I would not want them to be exterminated during a mass cull. Every single living thing on this planet has its place, and for any one species to be exterminated is detrimental to life as a whole. It is only a very stupid, small minded person who would make such a statement.

Then you should go take your opinion to No.10. Ask them to relay this to the Ministry of Agriculture, Farms and Fisheries and in turn, to all those farmers in Britain that saw their whole world burnt before their very eyes. This happened without the bat of an eyelid and why, all in the name of protecting humans. If every species on earth were to be destroyed to save the skin of the human race, this would happen also.

You, are only kidding yourself.
*Miss K.  02-Nov-2007 21:01

 
Quote: "Every single living thing on this planet has its place"

Nikki must love the cockroaches and bed bugs. Where are they now? Cuddling up next to her with her carpet fleas and horse flies. They're all screaming: What's for dinner tonight? Blood soup? Oh what a bore we had that last night.

All things bright a beautiful, the Lord of the Flies made them all.
*Yuk  02-Nov-2007 20:30

 
I think that anybody who wants to see the domestic branch of an entire species exterminated is someone who should be watched very carefully, as the desire for mass murder is extremely UNdesirable in any social species such as homo sapiens.

Personally, I dislike domestic cats, but I would not want them to be exterminated during a mass cull. Every single living thing on this planet has its place, and for any one species to be exterminated is detrimental to life as a whole. It is only a very stupid, small minded person who would make such a statement.
*Nikki  02-Nov-2007 20:03

 
My Dear Steve, BBC Panorama is sheer propoganda for people like your goodself, it targets those such as yourself.

Now you believe I should be exterminated? Your ethos must be that of Nazism Steve, are you a Nazi Steve?

You have a bit of brass neck Steve your really do. Writing on about how much hatred there is in the world, shameful really.
*Miss K. Armstrong  02-Nov-2007 13:12

 
"I think that all domestic dogs should be exterminated. Spare the beagles and the working dogs but the rest should go under the needle."
Miss K. Armstrong 02-Nov-2007 11:12


I think you should be exterminated. As BBC's Panorama showed two years ago, animal haters like you tend to have psychopathic tendencies and there is a very strong statistical link between animal abuse and child abuse. The World (esp the UK) is already too full of hatred and angry humans going around destroying the natural world and abusing all forms of life, including their own children - much better to prevent this inferior DNA staying in the UK gene pool so we can create a better more tolerant society. The Swedes and Norwegians carried out this form of Eugenics in the 1950's and it seems to have worked there - in the meantime, let's hope you remain a 'Miss' and don't add to this already hate-filled society...
*Steve  02-Nov-2007 13:02


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