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I am writing to complain about a couple of incidents that occurred on Friday the 6th of July 2007.
The first one happened at around 1:55pm at the Merton Garage bus stop in Colliers Wood. I was waiting for the 219 bus towards Clapham Junction with my 6 month old Border Collie puppy whom I take to work. When the bus arrived at the aforementioned time, I walked towards the door of the bus to wait for all the people waiting before me to get in, after making sure the bus was not crowded and there was room for my dog and myself I got ready to board, out of politeness I gestured my dog at the driver and walked the step towards the bus, the driver shook his head, I stopped and asked in a very polite manner why I wasn’t allowed in with the dog, he ignored me turned his head around and closed the door on my face and without any warning he drove off. I am very sure I do not need to explain how uncomfortable, upset and angry the rude actions of the driver made me feel. The electronic board at this stop hasn’t been working for a week or so, and without the time to wait around I was forced to call a taxi to pick me up and take me to work.
After 12 hrs at work as a nanny caring for 3 children I finished work and waited at the Brodrick Road stop towards Wimbledon, again for a 219 bus to take me home. I waited for 20 minutes, when the 219 came, it was the same driver! I approached and got in with my dog, he said no again; I asked very politely and calmly why, to which he replied he didn’t want to, I said that as far as I knew (and researched) it is legal, and permissible to take dogs in buses, he said no again, I said I needed to get home, and pointed out that as he was in his cabin and the tired pup wouldn’t be too noticeable for him whilst he drove the bus. He mostly ignored me when I spoke, and didn’t give me any reasonable answers as to why he had decided not to let me in, I begged once again to which he muttered “he didn’t have to go through this” and turned off the engine of the bus. After asking one last time to let me in and let me get home, and after ignoring me once again, I had to step off the bus in a huge state of distress.
As he sped off I had a panic attack that lasted almost 4 minutes and left me like a wreck, I also had to wait 20 more minutes for another 219 to take me home. In addition to the upset this experience caused me I haven’t been able to sleep as I keep re-living the humiliating experience over and over again and over and over again I feel angry, upset and confused.
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