Listing designer items on eBay

I can't for the life of me understand why business sellers are lumped together with private 'chuck out the attic' sellers. Once you become a power or business shop window seller, with standard buy it now prices typically offered and refunds and money back guarantees etc., you are just like any other shop. Therefore, the contact is no different that it would be for buyers purchasing from a high street shop. But to treat private sellers, chucking out their own stuff, as if they are retailers obliged to honour sales is daft. No way should there be any obligation to go through with a sale if the private seller pulls the plug on the auction, even after it ends and is first paid, and no way should buyers leave crap feedback if that happens even after they've got a full refund of all of their purchase and postage costs back. OK it's disappointing - but that's life. It is no different than two friends agreeing to do a good swap from home and one pulls out and decides they don't want to go ahead after all. I fail to see why eBay would make that informal arrangement different. As long as the buyer gets their money back and eBay gets their listing fee there should be no problem for private sellers removing negative buyer feedback on pulled auctions when the sellers was never classified as a business seller in the first place. Sometimes occasional sellers make mistakes, and want a higher price than they finally got in the end bid price and don't want to honour the sale anymore. Why should they be obligated to sell at rubbish end price if a set sell it now price is unlikely to result in many bids - as they so often do and then risk not being trusted to sell at prices they are happy with to others?

I too have just had a dreadful experience which is ongoing. I sold a genuine Mont Blanc briefcase on Ebay UK to a US buyer - I should have been suspicious when the Brazilian buyer (or so they said) asked me to ship to a different address in NY to 'avoid customs problem'. I duly did (after they paid - late) using the international signed for service. The parcel was tracked to the US post office in Massepequa, listed as received at their office, then noted as 'Origin Post preparing shipment' which may mean anything from extra postal charge to unable to deliver. The buyer opened a case as not received, which Ebay then closed, without further investigation; did not ask me for the proof of posting etc, and I am expected to pay for a refund, plus all the shipment costs!! It is outrageous. I think the persons concerned are also spam artists as well as scam, due to the number of US spam emails I am now recieving. Further attempts to contact Ebay via appeal have been fruitless, emails, calls ignored or not within time zone to US - I am having a complete nightmare. I will seek legal advice on this as ther is no way I am paying twice for an item I posted in good faith. They are also using two different names on their account so buyer/seller beware, if something is out of the ordinary, it is a scam. Ebay are no help whatsoever. I agree it is time for another compay to open a new site with better feeds and better seller protection.

Sorry Chenna just a joke. I did not mean to hurt, It is just my way.

Was it doctor " Q fan who" chenna,? he is a known criminal.

I sold an item (( # 330508386923) to a Chinese American Dr. Q. Fan. For US$ 358. The person paid through paypal and I sent the item by registered mail. After that he claimed his money from Ebay (NOT paypal) as the item ‘was not received’ (Case # 5006802520), so the amount was deducted automatically from my account. As fraud was very evident, I started an investigation at the Dutch postal Customer Service. I got a report that the item was received on the 12th of Febr. 2011. Ebay.com cannot read the report as it is written in Dutch. On his turn Ebay.nl refers to ebay.com. Ebay is en expert in giving replies without contents, that is to say they are very good in sending useless info and only refer to other sites, persons but they are not able to solve a matter like this. Moreover they are not interested doing this and they tolerate and reward this type of fraud. I stopped selling after 12 years. To me Ebay-protection is down to zero.
Chenna2

Hi Gripe,
I have a very big Gripe against ebay. I have lost quite a lot of money through ebay becuse they do not vet the sellers I have been scammed through an ebay site and sent money to a company in China name address of company supplied on request I think ebay are going to regert what as happend thats if they really care as I dont think they really give a dam about buyers. Please warn others about these scams and somebody might not fall into the same trap I did buy the way details about the case suppied on reques all the best nurdy2453

Swan Tea England - avoid at all costs!

We purchased three gaming chairs at a total cost of £130 as Christmas gifts for our three children aged 9 and twins at 7.

On the 7th of January we emailed the seller to advice them that one of the seats had split and to arrange for a replacement. Following an exchange of emails and photographs we again emailed the seller, on the 16th January, to advice that a second seat had split and this time we asked for a full refund as the chairs were clearly not fit for purpose.

The seller responded stating that the refund policy was strictly 7 days however they would try and resolve the situation by offering to exchange the seats with a stronger version and would email through some further details and images of potential replacements. It has now been some time since we contacted the seller, they have promised twice to send details on replacements, I have contacted them twice by phone and email to seek a resolution.

My children are now without their Christmas presents and we are no further forward.

I have been selling on e-bay and selling good value second hand items making sure there are no defects and that photos and explanations are given, keeping to rules, and I have had excellent feedback on being honest and trusworthy and really pleased with items fast delivery, good packing. E-bay bombarded me with e-mails that my standard is below average giving all false reasons they are putting me to the back of the selling pages and restricting my selling. E-bay are using bullying tactics on small sellers because they feel they have the monopoly!!!

In July of 2010, due to economic circumstances I sold my laptop on e-bay. The listing was honest and upfront. Upon receiving the laptop, the woman complained and I held firm in not accepting refunds because I was moving out of state. Ebay issued the woman a refund of $250 anyway, and than put my Paypal Account as "overdue" and "up for collection". Ebay than canceled my ebay account (over 1,200 feedbacks) and left my paypal account as $250 overdrawn.

So a few months later I started making my own items and got ready to sell them on Ebay. Due to the incident mentioned earlier, I opened another ebay account. After not having had a working phone number for almost 2 years, I spent an hour completing all the auction preparation instructions, at the very end, Ebay asks me for a phone number, which I did not have. I used the other methods of verification, but they did not work.

From now on I am using paypal alternatives and as of (sept 12th, 2010) the pending billion dollar lawsuit that is being put against ebay, I hope ebay looses this lawsuit and understands how it feels to be blocked from ebay and put into debt through no fault of ones own, other than trying to make a good honest living from ones work. I mean what sort of company does not even list their contact email address on their homepage?

From a fed up and disgusted ex ebay user in Hawaii, USA

I originally bought the gucci wallet from eBAY as a b-day present for my husband. I had it confirmed by a designer store.
However my husband preferred another that I had. so I relist the wallet to eBAY in good faith.
When the buyer recieved the wallet he decided it was a fake.
* I bought the wallet from eBAY not from the side walk of Spain..
* I had the wallet verified as genuine by a designer store.
* Had there been any doubt of it's authenticity I would obviously NOT have it relisted and would
pursued the original seller for a refund.
As is normal procedure
* All along I have requested that the buyer get a written confirmation from a Gucci store
(quoting the serial number as shown in one of the listing photographs I posted ).
And I would be happy to refund his money on return of the wallet.
* Now, where is the justice of this is:

I bought the wallet from Ebay. Paid £100.00
Had it confirmed as genuine.

Now paypal are telling me that the wallet is fake because of the support letter from the buyer
and told the buyer to destroy the item and refund his money.
Paypal have taken the money from my account and not returning the wallet so how can I take it
back to the store who verified it ???
Therefore, I lose TWICE not even my own fault.
It upset me tremendously that I end up in this sort of situation.
It is not fair to me.
I was treated badly by paypal and eBAY.
Not only loosing my money to the buyer and now owing the paypal some money.

I am in dispute with ebay at the moment over two movie posters I sent to a moron in the states who then claimed he received only one! he complained to ebay and opened a case, ebay found in my favour and closed the case, only for this idiot to open another case for item not as described?? and ebay found in his favour??? then ebay told him to send the items back to me for a refund, despite the fact he claims he only has one! I have not received anything, not one, two.. nothing!!! and yet ebay have given him a refund after telling me that they would wait until I had received the items back, unbeleiveable!!! so there we have it I am less two vintage posters, have no payment to show for it, have wasted many phone calls to ebay customer support (what a joke that is) and feel totally frustrated, anyone got any ideas??? am thinking about BBC watchdog programme.

Grant it eBay is bullying both buyers and sellers but especially the sellers with listing fess and end of auction fees. Almost anything that can be done eBay, except for their forum and breathing they will charge you for it. But don't blame them lets point the finger at the real culprit US. We allow them to do this by continuing to sell there and then complain afterwards. I'm done with eBay and proud of it. I've gone to www.mvptraders.com and I haven't looked backed!

Yep, i've had this nonsense myself :(

They deliberately wont talk about what 'they' see as illegal. Rules are random, from one customer to another, and every response was already typed about 4 years ago and never explains what happened 100% (or even 50% in my cases).

I attempted to sell an R4 DS cartridge with a new DS, and they stamped on my add within 30 minutes, telling me its illegal to sell that merchandise. Yet if I search, I found 100's of others working as dealers in the apparent illegal items, with even 30 day listings.

This is about the 20th problem i've had in 5 years, and in any other business, so many complaints would have seen them go under. Makes me laugh to have seen on TV that Paypal (known as a 3rd leg for Ebays funding), is even in the same building, yet they deny being connected other than a general connection of financing. I guess they don't use the same cafeteria or boardroom either then ?

It would appear Ebay has become a monster with legal procedures all of its own making and no control from anywhere :(

See the designer items and thier values are supposed to be a brand and even if you list them on ebay, it will indirectly popularizes the brand only.
http://www.truckzcar.com/usedtrucks

Ebay is becoming way to big for it's boots and is now this faceless giant that doesn't really give a damn about personal sellers or buyers and is more interested in the fees generated by regular business users. My experience with ebay has been relatively OK for buying goods, however, when it comes to selling it has been a complete disaster and their support response has been worse than useless, as they are not prepared to tell you the specific details of why a listing was removed. In a particular case I placed a listing which was removed after 7 days, where several units had already been sold, standard email was then issued by ebay to buyers where 1 buyer opted to raise a case in Paypal defining the transaction as "fraudulent", it would of been nice to of had the opportunity to send goods or refund prior to the case, but this buyer thought otherwise (probably due to the way in which ebay's email was worded). Anyway cleared this up and gave full refund and completed other buyers orders. After repeated attempts ebay failed to tell me why listing was removed and pointed me to a generic FAQ's section to work it out for myself. Changed the listing second time round to make it as simple as possible and removed links to manufacturer website etc, within 48 hours they pulled the listing again and this time kindly suspended my account for 7 days. I am now throughly hacked off and will take this as far as possible within ebay, even if this means writing to senior execs at their home addresses to get this resolved.

I think it's just about the quantity of listings you are allowed to have up at one time. The limit does seem to be arbitrary, and some sellers are able to have it lifted, but I think that involves providing eBay with a huge amount of your business information. But it doesn't mean you can't sell at all - it just means that the number of items you have up now is your maximum - when these end, you can list some more.
http://www.cheapcoolcars.net/

I haven't had any problems buying and selling, but empathise with you all. I do agree eBay is now more geared towards bigger business than ordinary folk that wish to sell individual items. I also agree 100% with you about eBay customer services. I was disputing a 'voucher' offer that they gave me and I could not benefit from due to their technical errors. I went through the unsatisfactory and extremely limited online complaints procedure. I was told I could write to their head office (Dublin) if I was not satisfied with their response. I did that in June 2009 and I have never received a written response. They do not respond to complaints and when you get through to them on the phone they lie and tell you they are going to deal with it and then don't bother to deal with it.
I was advised by Consumer Services to send a recorded delivery complaint letter, which I did before Xmas (at a cost of £5) and they have ignored that. I have to send another recorded and then, if they don't respond, I can take them to the small claims court. Which I will do, out of prinicple. It is all over a £4 voucher and they could've easily sent £4 refund, but they chose not to. I guess they don't have to if they have a culture of ignoring customer complaints. It is costing me money to do this, but it has got to be done. These large companies need to be reminded of who makes them money and they need to respect us.
Having read these comments and been reminded of their lack of response to my last letter, I am not going to sell or buy on eBay anymore. Like others of you, I am going to tell my friends and business associates to boycott the site.

I hear you all the way and sympathize. My recent experiences with buying from Ebay auctions is restricted, everything is paid off, no outstanding balance and yet, even when I finally sign up for Pay Pal, I am still forbidden to buy select items from Ebay. I've attempted to leave several messages, I don't think they like to respond. I'm very new to Ebay auctions, but communicating back and forth is non-existent from their end. I may as well go to Craig's list or somewhere else. I wonder how the founder would respond, or does he even care?

You are right ,The customer services are a joke they dont have a idea about anything asked of them, Bring back the old style ebay please.

I couldn't agree more! They do need serious competition. Someone with serious experience like Mr Branson could give them a run for their money. They disgust me!