Broadband - superhighway or dead end

I have recently join bt broadband and ifind it hard to access emails and it has become fustrating to have to login to yahoo every timfor just minue even if I have been away for just minutes without login out. ifind it hard to complain to bt via email I am partially sighted wich makes me compelely blind on my left. this condition may make my use of the bt service akward. but not I beleive as bad as it is . I will have to test it on my best mate

We were charged double bill by BT in December 2009 and found out that so were a lot of other people so that BT could put their accounting practices in line as we laid in advance for phone and broadband but of course the telephone bill comes in a month late..Since we already pay in advance and always have over whole time with BT and we have been charged again for February-March 2010 it seems we are being charged three times for same service. Meantime we opted to go over to TalkTalk in January due to poroblems with BT and have already been billed by TalkTalk on a direct debit but are still working on the BT Home Hub and using old e mail addresses, never having received TalkTalk's modem or any TalkTalk e mail address etc. We were told that both the telephone and the broadband were switched over to TalkTalk but in fact today we have been informed that the broadband is not switched over. It cannot be as we have not receifed any modem, There is a dispute with OFTEL not with us but betweenTalkTalk and Oftel presumably.
It has not been helped by BT refusing to give a MAC code and by the time they did it had expired and we had to apply for another one. Shortly we expect to be told that that one has expired too..
BETTY, .Herefordshire

I have had BT broadband for a number of years and the service has been reliable until the last 6 - 9 months - the broadband refularly falls over and I have to disconnect ADSL filters, reboot etc. When the service is running I am lucky if I get 1mb speed. I have stopped calling Customer Services - I am stressed out enough when the broadband goes down - always at the most akward times - without trying to hear and understand the singsongy english of our friends in Bangalore or wherever the call centre is. I am in a contract and I want to tell BT to stuff it - but again it is just more hassle so I will sit it out and then move providers. I also had BT vision which never worked properly and when I came to the end of my contracted period I cancelled and the customer services rep I spoke to at that time tested the speed of the line for me and said that you need at least 2mb consistently for all the aspects of BT Vision to work successfully - 18 months at £34 pounds or so - its immoral but I have fought so many battles I cannot take another one on - so I let it go.

I just want to add to the comments about BT - a member of my family has been waiting for their broadband in their new home now for over 4 weeks. After cancelled orders without telling them, making them take time of work for engineer visits and then not turning up, changing dates and saying first that they need to call and then they dont need to .......and on and on... They had the line installed after 3 weeks but are being passed from pillar to post now for the broadband connection, no-one seems to know what they are doing and are now saying something about that they (bt) are having trouble buying the broadband from the wholesaler?? When you call you just get put into a queue for ages and then speak to different people every time who just read excuses off a screen. Would not recommend them at all.

All is the pits and only a few will get what they paying for ! read the small print,

You will be getting the worst speeds after you sign up to us and never ending problem, but we won't tell you how bad our broadband really is.
We will try and blag you off when in need of teck support, teck support hopes you will give broadband a rest and a fag, nice cuppa tea after you have strain out your copperwire or fiber connection with 2 many downloads.
Remember you pay as much as you like for higher speeds yet you will get JACK the Tortoise for being such a nice guy and giving us your money.
Remember ! we serve to please our custormers, and hope you will CATCH THE PIGEON because we kown you run dam faster than our broadband will ever be.

Sh-it I forgot to read the small print.

all is the pits and only a few will get what they paying for ! read the small print,

You will be getting the worst speeds after you sign up to us and never ending problem, but we won't tell you how bad our broadband really is.
We will try and blag you off when in need of teck support, teck support hopes you will give broadband a rest and a fag, nice cuppa tea after you have strain out your copperwire or fiber connection with 2 many downloads.
Remember you pay as much as you like for higher speeds yet you will get JACK the Tortoise for being such a nice guy and giving us your money.
Remember ! we serve to please our custormers, and hope you will CATCH THE PIGEON because we kown you run dam faster than our broadband will ever be.

Sh-it I forgot to read the small print.

BT is the pits!! Like several other of these posts, I have been without a reliable Broadband connection ever since I moved to my current house - i.e. 8 months ago! At first I blamed my ISP, but after umpteen engineers visits (which BT tried to charge me for) it has become clear that I live in an area of 'old corroded Aluminium lines' and BT have no immediate plans to replace them. I am currently in my 4th consecutive day of no service at all - apparently because the lines 'don't like the rain'!!! Can you believe it? And other days, if I'm really lucky, I get nearly 1mb. And no, I don't live in a remote area. I live in Taunton - the biggest town in the county. BT should NOT have the monolopy on this infrastructure - its causing us to have the internet service of a third world country. What the hell can I do? I'm supposed to be able to work from home!

I have been with One-Tel for 12 years on the phone and 10 dial up. they kept pestering me to upgrade to Talk Talk Broadband. This I did on December 27 and was told everything was fine. Come February I called them and they said this order had been cancelled. I then had to go through the whole process again and, guess what, when I rang yesterday they told me the order had be cancelled. Nobody could explain and they asked me to sign-up again. I refused. The service has been a disgrace and yesterday I was passed to SEVEN different people. None were able to explain what had happened.

I ordered BT Package end of November 2009 and had been promised 4 different dates to finally have broadband. It took until the 29th Jan to realise that I had DACS on the line. Now there is no guarantee of having this removed, it is with the network planning team to asses whether it is cost effective to replace or repair line. Complaining is a nightmare and I am still to receive a reply to my complaint letter. It had been suggested I may need to use Dial up or Mobile broadband. Funny they never confirmed this when selling me the package. I have had BT Vision equipment since the 21st Dec and they have tried delivering it to me a further 3 times. But, yet I must of spent about 30 hours talking to people and listening to hold music, but it is all different with BT now and their isn't even a separate complaints department these days. BT are shocking, but what can I do if they own the line, I can't get another company to resolve problem, as DACS would on line would prevent them supplying a service!

BT are just a disgrace. I lost my Broadband for 10 days, because they had no idea what the problem was. I was passed from pillar to post, to no avail. I now have a variable BB speed between 1/2Mb somedays to 5.6Mb at best. But they stated 6.1 at install. The speedchecker website is a lie, and should be classed as false advertising. When I put my phone number and post code in, it says 9Mb is available, which is a downright lie, and wrongly influences peoples desicions on BB. They also keep saying that 20Mb will be available soon in my area, which is another downright lie, as they promised it would be available in Novenber 2009. But these statements are false and unfounded, as there is no projected date set at all for the upgrade of my exchange. The BT service is an absolute disgrace. From install to date. I will now be looking for another ISP in my area, due to poor poor service and line quality.

Since the 15th of January i've been with out Broadband, the broadband light on the router went red, after calling BT and them trying things that i'd already thought to try they said their was working going in at the exchange(which I later found out was not true) and that service should be back the next day, 3 engineers visits and 4 routers and 26 phone calls (the last with a very annoying man who only seemed cabable of saying "hmm" alot and puttting me on hold for 15mins) later, problem still not resolved, thankfully i'm out of contract, they have till Friday which will be 4 weeks without service to get me connected or I go elsewhere, what a disappiontment BT have turned out to be.

BT seem to have some very underhanded methods for dealing with problems. I recently had a problem with them whereby they sent my bill to the wrong address and then sent a warning letter to that same address. My phone bill andmy broadband bills usually arrive within a week of each other so when my bill did not arrive I contacted them and was told that nobills were outstanding. The following day my broadband was disconnected so I called them again. Obviously they did not admit to the mistake but they reconnected my service with a promise to send the bill to the right address. However, I was given a highly restricted sev#rvice. They penalised me for their mistake. This is not the first issue I have had with them and this stems from the fact that I do not pay by direct debit and refuse to do so due to a serious billing error that occured some years ago.
P.S. My upload speed is 0.34 mbs. This is the restriction. If I was at fault I would accept this but I have been a good customer and this is just the last straw. Anyone know of an IPS that offers a good pakage besides The monopoly that is BT ?