Inefficient banking systems
02-September-2010
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Inefficient banking systems

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This is the second time I've been charged a penalty fee thanks to inefficient banking systems and I'm fuming about it.  I paid the balance on my Nationwide credit card 3 days ago, but checking online I see that it hasn't arrived there yet.  Since today is the payment date I'm going to be hit with a £12 charge.  I rang up the bank and offered to pay the minimum balance using my debit card.

Their response was, "sorry we don't have that facility".  I couldn't believe my ears!  How convenient!  Why can't Nationwide do what millions of retailers do daily and charge my debit card?

I then suggested that since my mortgage account with them has a rather large credit, that they could take the minimum payment from that instead.  Surely it’s just a simple account to account transfer within the same bank?  The response was predictable though. "Oh, no sir, we can't do that.  It would take at least 3 working days to do the transfer!"  Is that my problem or theirs?  Why does it take so long?

A bank card

On the slim chance that the money I transferred might appear today, I asked them at what time the transfers are received.  They said midnight.  Then I asked, is that considered to be today or tomorrow?  Of course, it was tomorrow and so the £12 penalty fee applies regardless!

Now more than ever I'm convinced that the bankers are just sitting in their offices laughing at us, sure in the knowledge that there's nothing we can do; for they have all the power and we have none.

By: Mtspark


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Same problem with my Lyods TSB account. I was schoked to find out that transfer from my TSB account to Natwest account takes 3 days. Back home in india bank transfers take less than half a day. I regularly transfer money from my lyods account to indian account. From Lyods to NATWEST bank takes 3 days NATWEST bank to indian account takes 1 day!!!!!!!!
*Stupid banking system  11-Jun-2010 13:11

 
The whole banking system is corupted.Take ISA's for instance why should any bank reduce your interest from 2.8% to 0.20% at the end of the ISA tax year.Then when you ask your bank if you can keep your money with them in the new ISA that they have just opened for new customers only at 2.7% they say no you can not leave your £48000 with us unless you are prepared to accept 0.20%.You are then left having to transfere to anothe Bank or Building Society that will accept your transfer and pay you 2.7%BUT that very same Building Society that is doing what your original Building Society is doing and throwing it's old customers out unless they want to accept 0.20% on there savings.They do this because no Money is actually moved from any Bank or Building Society only bits of paper.They will tell you that the transfere takes up to 30 day's,"It's because of the Tax implications you know Mr Smith".Cobblers! it is so they can get out of paying the interest on Millions if not billions of pounds worth of savers money whilst these phoney transfers take place..It Stinks.
*Ian  05-Jun-2010 23:35

 
For anybody looking for fast and inexpensive (international) money transfers: have a look at: http//pay.us.com. Very much recommended!
*Bram  22-Apr-2010 19:41

 
I have just been through the same process with Lloyds TSB. Paid bank transfer online and it left my account immediately. Called the recipient and guess what... yep, told it would take 3-5 working days....aghhhhhh. What are they like, how can they get away with it???
*yve  26-Mar-2010 15:26

 
I agree with you Ash, Let me tell you my story in process of buying a flat transferred from LLOYYDS TSB £250 into my solicitor's account in NATWEST, payment went through instantly within 2 hours fantastic I was impressed. Then came a time when I was asked to transfer the deposit monies which was £10K did that on Tuesday 16 March 2010 After painstakingly waiting for few months Exchange of Contracts & completion date is decided for tomorrow i.e. 19 March, Halifax will get the monies on Friday 19 March and guess what LLOYD hasn't done it they say it will take 3-5 working days!!!!!!! Called the Bank and asked monies has left my account not reached the recipient account where has it disappeared they say it is in transit which transit is it or is it with BANK OF ENGLAND or in the air somewhere, ridiculous answers I think they would like to use the monies for 5 working days, it will be causing me so much pain that after being homeless for good 2 months completion will be delayed for 1 more week JUST BECAUSE LLOYDS wants to keep the money for 5 working days for their interest.

I think if it will be taking 5 working days then why couldn't the money stay in my ledger balance which I cant touch it is my money let it stay in my account till it is processed or whatever if it leaves my account then it should be in the recipient's account. I am so frustrated & gutted with this lame unprofessional bank.
*schofield48  18-Mar-2010 14:18

 
Most banks in the UK now operate "fast" payments so that transactions only take 24 hours. However, Lloyds and Nationwide appear to be the only ones that don't do this? Nationwide state "3 to 5 days". I agree with earlier comments that there needs to be legislation on this as banks are simply sitting on our money why they earn interest on it. Then they have the audacity to charge us interest for late payments when they were simply holding back the money for their own purposes.
*ASH  26-Feb-2010 09:39

 
I'd just like to let you know we got the same bullshit over in the states too. Transferring money onlline from bank to bank can take 3-5 business days. Like someone is actually carrying the money to the other bank. There is a $3 fee to do a transfer, but now for $10 they can transfer it the next business day. What the hell are they doing?
*Farm  17-Feb-2010 23:27

 
It is very frustrating. Banks, building societies and insurance companies have been taking money from personal customers for years because people used to trust them when they had integrity. That has long gone and all have reduced their business to selling financial products that are unneccessary, with exagerated claims, but make the most profit for themselves. The financial services ombudsman has no real power because too many people are making money from the unsuspecting public. Now having brought the financial system to its knees by greed and speculation in areas of finance that they do not understand, they need to continue with their working practices to recoup their losses. Until enough people realize their tactics and change their habits it will continue. The new breed of banks like Tesco run more efficiently, are more friendly and transfer money instantaniously. Hopefully they will be on the high street soon and take custom from the most evil of institutions.
*Fear knocked on the door, faith answered and nobody was there.  30-Dec-2009 15:31

 
I surely support with your lines. The Bank Bosses who sit in their office and concentrate on the Investment sector, so that they receive high Bonus.

Finally the loser is be at the receiving end, the Customer.
*Sri  25-Dec-2009 00:54

 
They are only lookinmg after themselves. I was allowed to go over my credit limit on my credit card by MDNA. They take my payment by Direct Debit. Their system could not cope with the "extended balance" and sinply took the minimum shown on the statement. I was still over limit and they charged another £12. I calculated and they agreed when I telephoned that this would go on for months unless I made a one of payment to clear it. I said what is the point a a DD if this happens and they could not answer. I got two letters from some moron who "does not take calls". This is the level of customers care they offer! Somebody was to ring me bakc but did not! This is the level of customers care they offer! We paid a lum sum in to reduce the balance substantially to sort the problem. Then a week later probably they will say its not connected they wrote to me to inform that they had reduce my credit limiy. I am considering cutting it up and not dealing with them again.
*Swindon  25-Jul-2009 16:52

 
I submitted the forms to transfer our cash isa's from Coventry Building.Society to Nat West Bank E isa ,on 19-3-09. The funds have gone from Coventry but are still not in Nat West . Where is my £46000 pounds? I'm not rich ,just desperate. Can anyone help please?
*wegson  23-Apr-2009 01:33

 
I too am sick to death of banks especially their extravagant television adverts. It is a crime surely to let some greedy bank executive run off with a pension of £65k a year while the country is in recession. Not only that but yet again the tax payer has to foot the bill. They should be locked up for negligence.

Insurance companies are just as greedy.
*Bank ads make my blood boil!  07-Mar-2009 08:28


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