Cancelling Tiscali Broadband

I've had exactly the same experience, moved to a better ISP last November and I'm still trying to get Tiscali to return the money they charged me after the move, plus £20 for the phone calls + £ for my wasted time.

'Tiscali Customer Service' (something of an oxymoron) is truly the worst I have ever experienced, nobody has a clue or the initiative to solve matters. Even the General Manager of the Customer Service Team doesn't have the wherewithal to reply to compliants addressed for their attention.

Avoid Tiscali like the plague!!!

I got an e-mail today saying how much they valued me asa a customer - I closed the account in June last year. A quality service!!! Just had to send a sarcy e-mail back. Put a smile on my face.

Just received another email from ?Customer Services? to say that they are sorry for the delay but my issue is now sorted. That is correct Tis-cant-i I have cancelled my account.......

I have been driven insane by the total inability of 'Customer Service' to handle my issue. To be fair, my Broadband was OK (except the speed was nowhere near what they claim) but my trouble started when I added Tiscali Talk. Within days of adding this phone service....... My phone stopped working!!! I have telephoned and emailed them over and over. I received the standard email apologising for the long delay in responding But 'We take great care in dealing... la la la" and then they advised that due to the length of time since my complaint, they were closing the call as it was up to me to re-instate if it was still not fixed!! I believe that they have breached their T's&C's (which incidentally, their own staff do not understand) by not providing a) The physical product I am paying for b) the service and complaints procedure which is advertised. When I wanted to cancel due to loss of service, they told me that I MUST complain by telephone and my emails are not acceptable as a complaint medium. HELLO, MY PHONE DOES NOT WORK. THAT IS THE ISSUE. Besides, their own website tells you to telephone OR email your complaints. I am now going back to BT and as Tis-cant-i have p'd me off so bad, they are losing me as a broadband customer too. Is there a trade description issue in calling a department Customer Service when they don't?

Finally got compensation from Titscali, but they didn't address any of my issues from the complaint letter I sent in January 2008. This morning, I got an e-mail 'apologising for the delay in dealing with your e-mail. We take great care in dealing with all complaints'. Really??? When was that then??? Missed that one??? Can't wait for them to either go under or get brought out. Sack the board, compensate all of those customers who've had to put up with bllushit, blloocks, and lies. No wonder they're offering cheap, initial set up charges. Remember folks, your monthly direct debits go to line the pockets of the fat, festering board.

I too have been banging my head against the tiscali wall since december 2007 as they also collected money from my account for 5 months after I moved to sky I also have been contacted by debt collection agency for £9 how can that be..? In despare I have contacted watchdog online and am hoping for a result because tiscali are a complete waste of time when it comes to sorting out money they owe

I had the Tiscali £17.99 per month contract. In January I advised them that I was cancelling my contract, which I did, I cancelled my directr debit.
Now they are advising me that there is a balance £35.98 outstanding.
They have employed the services of of a Debt collection agency named Fredrickson International Limited based in Weybridge , Surrey. Are these associated with the previousley mentioned debt collection company SRJ Debt Recoveries.
I have tried to contact Tiscali by phone only to be in a queing system for extended periods of time.
Eventually when I did speak to a customer advisor ????? It was like talking to the wall.
The staff are totally enept, I do however have a remedy - Issue P45's.
PLEASE NOTE: If you have a provider at the moment, do not transfer to Tiscali, YOU HAVE BEEN WARNED

tiscali hq 0207 087 2000 found this number today and will be calling 1st thing Monday myself

I recently decided to go away from cable to non cable (cant imagine how did I do that) and have currently got a BT phone line. Was on a tiscali tv+phone_broadband package but quickly cancelled the tiscali phone plan as BT was charging 150£ plus for the account cancellation. Now tiscali or BT did not action this cancellation and now both are saying they dont provide me with the phone line and calls whereas I am using my telephone since 4 weeks now. I am just waiting to see who sends me the telephone bills.

On the broadband side, it's been 5 weeks, I raised a request with tiscali that the broadband line is not working and they did not look at this problem. They sent an engineer to install the broadband and tv after 5 weeks of the initial request and he found out the DSL line on the phone line is not active said he cant install. Tiscali has asked for 5 more days now to sort out this problem.

BT has sent us a letter saying they cancelled the phone line on a 3rd party company's request. And will also send out the cancellation fine. I am eagerly waiting for that bill (:- and then will raise a dispute (though I have no time to do this)...

I would strongly reccomend that be on cable if you can...

We are also having major problems with Tiscali. They have disconnected the line but refuse to admit that they have. In addition they are continuing with an upgrade that we do not want and have canceled. They have confimred the cancellation but also continue to proceed with it. So, we are paying for a service we are not getting, we are being upgraded to a phoneline we do not want, and can get absolutley nowhere when contacing them. All contact infomration leads back to a call centre in INdia, where each time I end the call being no further forward, with them ending the call with "Is there anything else we can help you with?". If you don't have Tiscali, do not get it.

According to the TIMES today, TISCALI (who are making a loss) may be bought by Carphone Wharehouse. Lets hope that if they do, they sort out all TISCALIs customer dissatifactions otherwisw they to will just become another loser. If I was in business, I would bend over backwards to keep customers happy rather than have a bucket with a hole init that never gets filled.

I recently took over a BT phone line which had previously been used in conjunction with a Tiscali broadband product. After 7 weeks Tiscali still have a block on the line preventing me from connecting a broadband service with either themselves or any other provider. Surley if I am paying BT for the line & do not have any contractural agreement with any broadband provider, Tiscali must be infringing the law by preventing me having full use of a telephone line that I pay BT for the use of. I am sick of the wasted hours spent trying to sort this problem out with their idiot disinterested staff & am now considering taking legal action - What do others think