Cancelling Tiscali Broadband

Am also experiencing a Tiscali/TalkTalk cancellation nightmare - or non cancellation as it appears. I am 5 months into this and getting nowhere fast. Can anyone tell me who the current CEO is for Tiscali? and a postal address. I have a letter ready to post but no address.
Can anyone help please?

I am having exactly the same problem. I migrated via MAC code to Be Broadband (who have been wonderful incidentally) on 26 July, and now, over a month on, my account with Tiscali/Talktalk is yet to be cancelled. This is inspite of numerous phone calls and emails. The latest thing they have asked me for is a hard copy of an invoice from the new provider (who don't do hard copies!).They are however providing some technical documentation that proves the line has migrated to Be from Tiscali, which is very helpful of them but somehow I doubt it will cut much ice in the strange world of Tiscali customer service.
I have now lodged a formal complaint with the Customer Management Team, as per their complaints procedure, and I will go down the Otelo route. I also lodged a complaint with Ofcom who told me they are investigating the Talktalk group for many similar occurences.
Yes I have cancelled my direct debit to prevent them stealing money from me for a service I am no longer receiving, so I suppose the next step will be a letter from a debt collection agency.

I'm in the same boat. I moved house end of June and phoned Tiscali, Talk-Talk, or whatever their name is this month, on the day I moved to completely cancel and close the account. I was going over to SKY. Today I found out the account is still active and I owe them about £30. This is after I was on hold for 30 minutes just to 'cancel' it the first time. Phoned again to cancel the account, but by the time I was put through to the third department the line got cut off... How convenient... This just burns my biscuit, and all these other comments don't sound very encouraging.
:\

I'm in the same boat. I moved house end of June and phoned Tiscali, Talk-Talk, or whatever their name is this month, on the day I moved to completely cancel and close the account. I was going over to SKY. Today I found out the account is still active and I owe them about £30. This is after I was on hold for 30 minutes just to 'cancel' it the first time. Phoned again to cancel the account, but by the time I was put through to the third department the line got cut off... How convenient... This just burns my biscuit, and all these other comments don't sound very encouraging.
:\

Tiscali-TalkTalk- Their reply to any of my important queries for my business broadband was cancelled on their list of responses by a newsletter - or so I think cos that's all they sent me everytime I sent an email asking for help for a service I pay/paid for... I can't check the facts but they won't answer my calls or emails properly nor through their contact web page which asks to supply details they already have in excess, you get routed to page after page asking if you have tv, and other services, blah blah when you are a business customer and time is precious, right, etc... Used to be a good firm... I resorted to shouting through my emails and that did not help - and that was after being polite and lomg suffering with it... and that did not help....

I phoned to cancel due to moving house, and ourside of contract so no delay.
Got told "no problem - call on day of moving we do not need notice"
Called 2 days before moving to cancel with immediate effect.
2 weeks on - line still active and no idea if I'm going to get billed. Got letter saying it will be cancelled in a few days - but wha about the calls the new owners have made!?
Just cancelled direct debit as the week rental I overpaid on last bill will easily cover any calls I made (likely zero cost) so they can whistle.

I phoned to cancel due to moving house, and ourside of contract so no delay.
Got told "no problem - call on day of moving we do not need notice"
Called 2 days before moving to cancel with immediate effect.
2 weeks on - line still active and no idea if I'm going to get billed. Got letter saying it will be cancelled in a few days - but wha about the calls the new owners have made!?
Just cancelled direct debit as the week rental I overpaid on last bill will easily cover any calls I made (likely zero cost) so they can whistle.

Facing the same problem in cancelling my tiscali/talk talk account due to moving house. Given lots of lies as they were able to take all my details to verify on their computer system that I had an account with them, the operator was desperately trying to get me to move my account to the new house, however when it came to cancelling my account, the computer system is down. Tried several occasion each with a different excuse from the call centre staff.

I don't want to have the phone live and be charged for other peoples phone calls when I move out of my house. They are the most stressful company to deal with when moving house. Avoid them like the plague.

I know I will be avoid any company related to talktalk / tiscali such as Carphone warehouse as it's obviously a company policy to make life as hard as possible for the customer when they want to leave.

can anyone help me with my problem?.My fatherwho is 80 yrs of age and unfortunatly has now become very confused, and has difficulty with his memory has been trying to cancel his Tiscali account as he is now with TalkTalk. I have made several calls to them on his behalf and been assured that the account is cancelled. But he has just been charged with another month from Tiscali. I spoke to them and even though I was told last month it was cancelled they told me today that the account is still active. They have said that they will cancel it but I am not sure this is the end of things. I have looked on the web site and there are alot of you out there in the ame boat. I just hope that someone out there can give me advise on how to deal with this as dad is worring himself silly and I am pulling my hair out as I can not solve this for him. please help!

Latest Tiscali bill mentioned increase charges so I wrote to cancel the telephone account; back came reply - you must telephone to cancel. Numerous calls go unanswered so I wrote to Chief Executive but new letter repeats cancellation can only be done by telephone - calls still unanswered; perhaps I should move?!?

Hi all, my advice to anyone who has problems with Talktalk charging you after you have migrated, as I did for a full 7mths, is, dont fall for their threats and demands for the money, just ignore them. I myself went thru countless phonecalls, letters and tried everyway possible to point out that they were in error, they even admitted themselves that it was their mistake but I'm afraid talktalk employ complete monkeys and and those who own/head talktalk are a bunch of lying crooks. Just phone them once to try to resolve the issue, if you get nowehere, completely ignore every single correspondence from them from that moment on, understand you are dealing with idiots who will lie at every opportunity. I havent had a letter from the crooks for almost a year now and I have made it clear to them ( the last time I spoke to them) that none of their lies and threats, from them on any other agency will be given the time of day.

We have been trying to cancel our telephone account with Tiscali/TalkTalk since February and have had apologies and promises for resolution and refund of the amount they owe us. We are still getting bills in error which now amount to £52. The latest insults were a request for name and address athough they were given on their response having been traced in response to the account number. Now they are saying that I should contact Tiscali - do they exist? The 0845 contact number they gave does not exist and the web link takes me back to the TalkTalk website. There seems to be a complete lack of knowledge in their customer services department.

Next step seems to be a letter to the chief executive.