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Fitness First cancellation policy complaint

I joined Fitness First and was told that my gym membership would be for a minimum of 3 months.  At the time I was advised that to cancel, I had to give at least one month's notice.

Well I tried to go to the gym regularly, but in the end had to give up.  I just do not have the required levels of motivation and I have in fact lost more weight since just by running round the block!

Anyway, I posted a letter dated January 6th and I also sent them a copy of the letter on the same day as an email attachment.  I've just received a letter from Fitness First today (February 16th) querying the cancellation of my direct debit mandate because my membership is 'still active'.

Fitness First cancellation policy could have been clearer I telephoned Fitness First and was told that - contrary to what I was told verbally when signing up, the actual notice period required was a ‘calendar month’.  So effectively the month’s notice only kicked in from the 1st February and that meant that I therefore still owed a fee for the whole of that month!

What a greedy, money-grabbing, unclear cancellation policy that is!  It has just confirmed my impression of the company as one seeking to 'maximise profit and minimise input', including poor customer service and an unclear explanation of membership terms and conditions.  I am fed-up with being the 'victim' with these big, faceless, greedy companies.

By: Alaneroberts

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Guys, I am a ff member. I am a migrant from mainland China. To be fair to say, until the time I called ff to cancell membership, the staff there were quite friendly, and the pools are good.
But ff's 4 weeks cancellation policy, which I was not loudly told when joined it, I believe from my legal knowledge, most probably, it should be seen as illegal against consumer law. Especially when a member is even not on a long term contract. I personally was paying the higher rate by direct debit every two weeks as I was told I could cancell anytime.
I remember, a few years ago, a similar case in China ended up with the defeat of a gym, as the judge ruled, generally gym should not charge consumers for days not used, and a tiny print on contract when emphasizing the 4 weeks notice period is misleading and hence invalid. This was in in China. I was satisfied with almost all things in Australia in regards to law. But this 4 week notice policy does make me believe ff is not doing things properly as i thought it would this time.
My email paulho333@hotmail.com
This is the first post I did online in life. Funny!

+1

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Paul1985 - 5-Sep-12 15:22

jobby...'It's political correctness gone mad!' The war cry of the thwarted bigot

Not so, just that some of us don't see offence in every remark, unlike the Loony Left Guardian reading, sandal creeps.
When school children are given a record, because of an innocent remark, that happens to be overheard by one of the aforementioned you know the world has gone mad.

-5

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Stalag 14 - 23-May-12 07:50

FF are flat out liars. They said they had WI
FI, no cost, at Tysons....a complete lie. They said they had towel service for free....well after 2 weeks they took that away. They say you are guaranteed satisfaction, and yet, they won't even refund my pre-paid last month's fee.

What a rip - off? Do yourself a favor beforehand, don't even think about joining that so called club...what a den of liars and thieves.......terrible.

+2

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Greg Jones - 22-May-12 15:51

miserablemoaninggit - temporary situation there. New site will allow you to page through old comments. Yes I know, where is it then?? It's nearly there - still testing!

+3

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Kenny (Site Admin) - 20-Jun-11 18:45

I notice that it is now not possible to see the 'older' comments. I suspect this may be for reasons of 'space', so to speak, but it would have been nice to be kept informed. This seems to apply to the other gripes also.

+5

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miserablemoaninggit - 20-Jun-11 18:14

I work for them and yes it's all about the $$. Think about it, there are nearly 350000 members in australia, and the company has a membership attrition of 47% per year so basically every 2 years they have lost every single member and replaced them again. If each can have their membership drawn out an extra week that's an extra $25.00 (average weekly membership) x 350000!! That's alot of extra coin in their pockets. Go to a small local gym or an Anytime Fitness, they are franchised so the owners do what's right by the member and don't just screw em over...

+5

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Big Ron - 20-Jun-11 13:22

That's what happend to me too. I make a cancellation on 22 of April but more than 20times call I made and wrote a letter of complaint then only the person in charge called me back and make a cancellation on May 13th and mean I have to pay up till 30 of the June. It's really money-grabbing.

+8

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Jaime - 13-May-11 14:28

Fitness First are basically in the gutter of the 'gym street', so to speak. Judging by many of the comments on this gripe, a nasty head office staff who have been trained to essentially be fraudulent in order to obtain money from people, including setting up direct debits without permission, giving out misleading information, and ultimately setting out contract conditions that are simply designed to 'milk money' from customers, rather than setting out a business where the customers come first, and there is genuine regard for their welfare. There is clearly a disconnect between the way the contracts are presented in the gym and the actual conditions that are set out in the small print. Yes, it is the responsibility of the customer to read the small print, I accept that. However, joining a gym can be a difficult decision, and the way the gym initially shows a great interest and, indeed, 'human warmth' in their potential customer can be very disarming. Of course, once joined, Fitness First has very little interest in them except in maintaining a steady stream of revenue; unfortunately, they do not equate maintaining this stream with good facilities, good customer service or basic regard for the well-being of their customer base. A disgusting business, to say the least!

-21

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miserablemoaninggit - 19-Apr-11 10:43

Fitness first use every dodge lie untruth half lie,on holiday,left early,just left,who did u speak to,I really want to help,change the person u speak to,sweet talk,head office this,head office that,I will call you back,not back,not in,left message,cal back,on holiday,not back from holiday,say one thing & do/say something to keep u on hold.

-3

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Anon - 18-Apr-11 23:32

Well I suspect that MikeP just took the opportunity to have a joke about the word "golly", which we all know has two meanings.

+5

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grumpyoldwoman - 16-Feb-11 06:58

Grumpy old woman, you might have realised but Mike clearly didn't or he would not have made the remark about gollies and political correctness.

There should be no embarassment involved in simply not knowing something.

-31

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different anon - 15-Feb-11 17:15

Anon, I think we all realised that; Margarette was trying to be polite.

-2

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grumpyoldwoman - 15-Feb-11 10:36

OMG is text speak for oh my god, not golly. Someone was having a joke with you

-11

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Anon - 15-Feb-11 10:07

OMG is nearly as annoying as LOL; however the latter is more annoying because, as far as I can tell, it has two distinct meanings and assuming the wrong one can lead to disaster!

Incidentally I had one of the unmentionable toys beginning with "g", and a badge from tokens saved from the backs of jam jars. To me it was just a funny character, like my teddy bear.

-2

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grumpyoldwoman - 15-Feb-11 09:32

Thanks. I suppose people use the abbreviation because 'golly' has been banned from use due to its connotations of 'gollywog' as in the adverts for marmalade and jam before PC fluffies ruled the country.

http://i.telegraph.co.uk/multimedia/archive/01290/gollywog_1290023a.jpg

+6

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MikeP - 15-Feb-11 09:08

OMG means Oh My Golly.

Should you pay for something you cannot use?

+10

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Margarette N. - 15-Feb-11 08:57

The ques is: Will you pay them even if you do not make use of their service anymore?

-1

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Margarette N. - 15-Feb-11 08:55

"OMG. Same thing happened to me"

Can I ask again what OMG means, it keeps appearing in comments?

+10

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MikeP - 15-Feb-11 08:47

OMG. Same thing happened to me. I am enrolled for four months and it should end this January 2011. But...to my surprise, they're still charging me this month, Feb...until March because of the effin "calendar month" policy. They should have given us a notice if we should continue or not. If they are really confident of their service, they wouldn't be afraid to remind/call or at least properly notify their clients, esp their new members. RIght? It is a company tactic. I am so mad about this.

+3

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PreyPhil - 15-Feb-11 08:41

Well you seem to be lucky enough to only pay for 1 extra month. We were promised to get signed up to a 4 months contract and when we wanted to quit they told us it is actually a 1 year contract. So they lied to us and there is no way to cancel it.
Customer service is awful.

+5

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Merjo9 - 3-Feb-11 13:36

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