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A poor choice of broadband providers in Hull

Everybody in the country has a reasonable choice of broadband providers except us in Hull.  Kingston Communications has a monopoly here and I have to say that I havent been too impressed so far.  Why can't the regulator force them to open up to the competition in this area?

We should be able to choose a different broadband provider if we are not happy with the service.  Apparently its not even illegal that we dont have a choice of land line or ISP and personally I reckon that it should be!  The current situation and in particular the lack of choice cant be good for Hull or potential customers.  I only use a dialup connection at home as I refuse to pay Kingston Communications for broadband.  Im not sure I believe their claims as far as pricing is concerned either.

Hands on a keyboard, no broadband choice in Hull For example not so long ago we were told that all prices for domestic phone lines where coming down, well my bill went from 20 per quarter to 40 per quarter!  I cant vouch for other customers though, but I'll stick with my dialup for now.

I suspect that Im not the only one thats fed up.  I reckon if we had a choice of ISPs then the competition would force Kingston Communications to improve.  They would have to or they would lose all their customers and go bust.

Ive actually heard of people moving out of Hull purely because they're not happy with the broadband here.  The day we get BT in Hull (more expensive or not) I think Ill be having a party!

By: HullGhost & Panyan

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connexin are a joke i was promised no less then 10mbps download and same with the upload i am lucky to get 4 on each i am sick and tired of calling them to sort it out and getting fobbed off, i was with KC yes they are a rip off too but i wish i never switched now with connexin some days i cannot connect to the internet at all, the instalation was £160 and i pay £35 a month for this terrible service.

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orion - 31-Aug-14 20:52

Just to reply to Hullensian

First other places within the UK did have their own telephone company's however for reasons unknown to me these where absorbed into the post office and later became BT, where as in Hull this did not happen.

Hullensian your comment about:

"... i.e. they don't think they make enough money providing a special solution just for the few customers"

Is probably correct but I must say your narrow-mindedness is showing with your comment:

"I still don't "get" what anyone in Hull is going to get from another provider they can't get from KC"

It's a fact competition does help keep prices down and help the customer to get a better service.

BT are probably one of the most expensive providers, however there service is fantastic, I have also used TalkTalk and Sky who also offer good prices but there service is not quit up to the same standards as BT.

I'm not saying KC offer a bad service, but what I am saying is that whilst the people of Hull can only use KC there is no reason for KC to improve their service costly as it is or bring down there prices.

And why shouldn't the people of Hull be given a choice as the rest of the country is?

The only thing that appears from an outsider's point of view to be standing in the way of progress is KC as the rest of the country do have a choice and don't have KC.

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AS - 25-Aug-14 18:16

I think your right about their prices and don’t understand myself why KC has a monopoly in Hull.
I always believed this was not allowed.
If more people refused to pay there prices and even just for a number of months moved over to say mobile broadband it may hit KC where it hurts as they hit everyone else.
Why don’t other providers move into Hull?
Is this because KC won’t rent lines to theme?
I have to say if we could all stick together something may get done about this, until we do nothing will happen.

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AS - 25-Aug-14 17:49

I have cancelled my kc internet and phone line have moved to connexin great speed up to now and cheaper.

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Djwwild - 17-Aug-14 22:17

i have been with kc for a couple of years. the last seven months i have had to ring up at least every week due to poor download speed and constant disconnections sometimes several times an hour. why dont i switch to a differant provider you ask well the answer is there isnt another provider. so i am stuck with kc. if they provided a good service maybe the people of hull wouldnt moan about having a better choice. in some areas kc are a dreadful service and unwilling to spend the money to improve. we are stuck with a very expensive but very poor service.

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tracey rogers - 29-May-14 02:06

I would love to have a choice of broadband provider, k.c have no incentives what so ever to provide a good customer service. If another company did ever come in and k.c did go bust...well...it says it all really doesn't it!!! company's don't go bust because there good!!! I am tired of the ridiculous bills and its not because of all the calls I make because i hardly use it, its the vat they charge on top of each call and the calls that don't connect still get charged. £26 I got charged for un-answered calls! even if this is the case, why don't they tell you this when u sign up. (same with most company's I know) but its kc im with not other company's. I could write a list of all the things i'm fed up with kc for, but instead I decided to stop moaning and leave them for good. I rang them today and cancelled, its the best thing I have ever done and another good thing is that there are other options out there. I have been looking about the net and there is a thing now called mifi which is broadband without a landline in hull, also there is a company called hull broadband that is similar and from a postcode check it also says I can get broadband and phone line with virgin and sky but its not certain yet, going to ring them. if I find anything else out I will update this site. good luck to all and I do hope one day other options are a available for us here in hull.

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cindyb - 22-Apr-14 20:11

Can we once and for all put this myth to bed that KC are keeping other firms out of Hull. Hull is a special case since when the phone was invented and the government of the day asked if any local councils wanted to run their own phone company, Kingston upon Hull was, as far as I know, the only council on the UK mainland that thought they should have their own phone system and that proved to be a huge success as the council ploughed "profits" (even though anyone could talk on the local phone network for as long as they wanted for 5p!!) back into the phone system and the network.

Hull people MUST realise the reason they can't get services from companies who use the old BT network in the rest of the UK is because these companies don't want their business enough ... i.e. they don't think they make enough money providing a special solution just for the few customers they MAY get if they set up a special deal with KC and, to be honest, I still don't "get" what anyone in Hull is going to get from another provider they can't get from KC. I'm on KC's cheapest broadband and landline package and it suits me fine. I do my ebaying, look a bit at YouTube, send photos, email scans and the speed's at least as good I have experienced elsewhere.

Apart from that, as far as I know, KC did come top in a test of ISP speeds with Beverley being the place in the UK you should live is you needed really fast connection speeds. I'm VERY proud of KC, what it's done for Hull over the years would rather my money went to a LOCAL listed company with many LOCAL shareholders than other companies creaming off profits to give as dividends to people who will never spend any money in Hull.

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Hullensian - 17-Jul-13 12:33

K'Comm's have started outsourcing some management to the BT Group PLC. I shouldn't have thought it would be too long before you see BT in your area.

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Cableguy - 29-Apr-13 12:21

Have you spoken to Excel Hull? They are a telecom provider in Hull and work well for me! : 01482 407270. Good luck!

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Lucie 27 - 18-Dec-12 14:27

Has anyone can give a feedback of Sure broadband. As I've moved to Hull - HU9 and looking for an alternative to have internet.
Please I appreciate your inputs about their services and signal in this area.

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TP2012 - 15-Aug-12 17:50

It's not illegal because technically KC are doing nothing wrong. KC are not stopping other providers from entering Hull, the providers don't want to come to Hull because we have a different infrastructure, so it wouldn't benefit any provider to alter their setups just to suit the "small" amount of customers that they'd gain.

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Mark S - 20-Jun-12 13:50

Hull? Hull? England, Ireland, Scotland or Wales?

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anon - 19-Jun-12 23:39

I was with KC for calls & internet ( because its all we can have) for 4 years until one day I had one of those "stroke of genius" moments, sick of poor broadband speeds and rip off phone bills, I kicked them into touch and got 3 mobile broadband & phone which is much quicker and cheaper. Best thing I've done !!

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Robertybob - 18-Jun-12 22:05

I use connexin, You dont need a landline phone. Its cheeper then kc and you get a FREE 01 or 02 number. My speeds are around 20mb i was installed yesterday and its great 24/7 tech support (not needed it) Check them out www.hull.connexin.co.uk Ive been a customer of Hull broadband and got family with sure. Hull broadband is a stay clear its bad. Sure is ok but speeds can become crappy at peak times. Ive never had a slow down with Connexin

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Hullfc_ref - 3-May-12 03:51

Hi, I'm looking at getting some internet into my son's student house in Hull we are mid renovating. I've heard there is a company called Sure broadband who work using wifi so dont need a telephone line - though we do actually pay for the basic KC line in our son's house and intend keeping that too. Anyone out there used Sure and have any feedback negative or positive before I sign up ? Many thanks !

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ddhh33 - 18-Mar-12 20:54

I rang talk talk and for £99 they will re line your connection and you are free from KC i did it and the service is faster smoother have not had any outage yet and the phone bill package is cheaper with free calls.

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Mark in Beverley - 20-Jan-12 17:23

I have cancelled my landline with kc so have no broadband connection
But find that the dongle I use works well
But if anyone or a company is interested in pushing for more
Choice in hull I for one will sign up to this
but if we sign up together surely some lawyer
Will know if we can do something?

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Alan 3161 - 30-Dec-11 00:27

i still pay 30 a month and get 2 meg on a good day, they say that they are putting new faster broadband in hull in the nexted 5 years great so they going to rip me off for another 5 years its just a joke in hull.
the sky and virgin , talk talk and all the other broadband adds on my tv should be band from hull user as it just gut me when there talking about 20 meg speeds for half the price im paying

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ricky - 7-Oct-11 13:49

I've being on the phone to sky to try for the new buddle of £44.00, they seems very nice on the phone and great customer service. As soon as I called KC, I had this guy that was telling me about how I cannot have broadband/phone with sky as it's 'un-available.' to be installed. I'm waiting for my sky guy to call me back to tell me whether I can have what they offered, lets hope so, I cannot stand being ripped off 72 pounds! just for the phone and broadband! I think it's time for a change. To stand up to KC and show them we mean business, I'm tired of not doing anything about it. We need more choice for healthy competition ? dont you think? then our bills will no longer be sky high!

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K - 26-Jul-11 10:48

Never mind the monopoly and the speed - what about the customer service?

Used to sell computers for a living. One day several customers contacted me to say they could not get email. Rang Karoo who said there was no problem but when I told them about 12 people not getting access there was a pregnant pause followed by an admission that the servers were down for about 2 hours!

If they will lie about faults how can I trust anything they say about their service? What gets me is their boast they provide one of the faster broadband services in the country. Incredible!!! The words "cloud", "cuckoo" and "land" spring to mind.

Despite the desireability of broadband I will stick with my dialup for the time being and get downloads via a relative that lives in a BT area.

Karoo = naff.

+90

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Apple Mac forever - 6-Jul-11 13:15

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