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No one answered, so I left a message and got no response at all. Eventually I went onto the web site to make my complaint. Only then did I get a call back with a ton of apologies and no less than 10 free pizza cards. Sure, like I am ever going to go back into a Papa Johns ever again!
It doesn't take away the embarrassment and humiliation, because at the time the rest of the members of staff at this pizza restaurant decided that my decision to complain was funny – I was not amused. Oh by the way, I still had to pay for my pizza and I later discovered that the staff member that hit me was a shift manager - go figure.
You have got to love this kind of professional customer service!
By: J.Jordan
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