Unprofessional staff at pizza place
12-May-2008
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Unprofessional staff at pizza place

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I can safely say that the absolute poorest customer service I have ever received was at my local Papa Johns pizza restaurant when I went in to pick up a takeaway meal.  I had called and ordered ahead of time and when I went to the counter to pay for my pizza two staff members were fooling around and chasing each other towards the door.

The one doing the chasing decided to throw his dirty apron over the counter to where I am standing – aiming it at his colleague presumably.  Anyway, it never actually reached its intended target and hit me square in the face instead!

A slice of pepperoni pizza

For this assault by an employee, I received only the briefest apology from the person who threw the apron, but absolutely nothing from the manager when I asked for him.  Besides, he was too busy on his cell phone to attend to the situation and wasn't about to apologize for anything.

This was less than satisfactory, so I acquired the district managers phone number and decided to take my complaint further.

No one answered, so I left a message and got no response at all.  Eventually I went onto the web site to make my complaint.  Only then did I get a call back with a ton of apologies and no less than 10 free pizza cards.  Sure, like I am ever going to go back into a Papa Johns ever again!

It doesn't take away the embarrassment and humiliation, because at the time the rest of the members of staff at this pizza restaurant decided that my decision to complain was funny – I was not amused.  Oh by the way, I still had to pay for my pizza and I later discovered that the staff member that hit me was a shift manager - go figure.

You have got to love this kind of professional customer service!

By: J.Jordan


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To the last poster, you're clearly an idiot and probably work in a pizza place. Go learn about sentences!
*Bob  18-Feb-2008 00:47

 
you're absolutely right. pizza places should only employ the most highly trained butlers from the most luxurious hotels and gourmet restaurants. Never mind the free pizza cards they gave you as an apology, they deserve to be shot for that heinous crime
*pizza  17-Feb-2008 20:54

 
well let me see I work aa papa johns and you know what I have to say about all this. well there are way to many people complaining we work are butts off to make your butts happy and feed your fat faces. if you want to complain about our service get up of you butttt and cook something that way you can only blame yourself, yeah some people think yeah its money, but with some of us we work harder than you can see you dont know what we go through 8-10 hours a day I put up with oh you forgot my sauces, I didnt forget crap but you see what I have to put up with. or you didnt bring my coke on the delivery well did deliver your no I didnt so correct yourselves is your ganna complain
*gggggpapajohns  30-Oct-2007 13:42

 
At minimum wage, you won't get the best quality help. it's an isolated incident, though. i've never had problems with Papa John's.
*felix  01-Aug-2007 04:05

 
I was once told that people who go to pizza restaurants are the sort of people who have low expectations anyway. These restaurants simply try and oblige.
*Cheese On Toast Good enough for me  15-Jul-2007 00:26

 
Sorry - takeaway pizza? These establishments are like creches with the addition of a minimum wage. What do you expect?!
*Pazza  26-Feb-2007 18:17

 
A friend of mine once worked in a pizza place, and one day I was chatting (a quiet day) while he made the pizzas with other staff. A few pieces of salami dropped on the floor, and when he picked them up and put them onto a pizza I said "No way"! He looked at me, pretended (I hope) to pick his nose and flicked it at the pizza he was making. All the staff packed up laughing at my horror - even I had to laugh though, but I never eat at fast food places anymore or only when absolutely desperate.

I also block out of my mind what the staff might be doing to my food at any other restaurant, and if I make a complaint I never accept a new meal - I only want a refund.
*testeresta  18-Feb-2007 18:32

 
If you want good service, use independently owned businesses who appreciate your custom, not large chains.
*Zerelda  17-Feb-2007 06:10

 
I think staff in most shops are very unprofessional but the worst has to be the staff in the O2 shop in Bexleyheath. Just about got a response after a very simple question was asked and no eye contact at all!
*amason51  16-Feb-2007 21:50

 
The customer is not always right. The customer is not always "King". This is a con that the public relations people like to sell you.

The customer is nothing but a poor benighted creature willing to part with their hard-earned money. Don't expect any real service or thanks for this. Just pay up and get out.

You are right: money is what it is all about.
*Gamow  13-Feb-2007 20:42

 
"Gamow" You talk bollox!

There is no excuse for manners and good customer service, the old saying of the customer is always right is the key.

The trouble is that people don't care about people anymore, just about the money.

What a shame
*plokij  13-Feb-2007 13:08

 
Gandalfq [queer sort of Gandalf?]

Professional = A person engaged in one of the learned professions.

Selling pizzas a learned profession?

Let's discuss the geometry of a pizza. Do you think the very essence of a pizza might equate to a two-dimensional existence, such as that described by Abbott in Flatland?

The Greatest length or breadth of a full grown inhabitant of Flatland may be estimated at about eleven of your inches. Twelve inches may be regarded as a maximum.

Our Women are Straight Lines.

Our Soldiers and Lowest Class of Workmen are Triangles with two equal sides, each about eleven inches long, and a base or third side so short (often not exceeding half an inch) that they form at their vertices a very sharp and formidable angle. Indeed when their bases are of the most degraded type (not more than the eighth part of an inch in size), they can hardly be distinguished from Straight lines or Women; so extremely pointed are their vertices. With us, as with you, these Triangles are distinguished from others by being called Isosceles; and by this name I shall refer to them in the following pages.

Our Middle Class consists of Equilateral or Equal-Sided Triangles.

Our Professional Men and Gentlemen are Squares (to which class I myself belong) and Five-Sided Figures or Pentagons.
*Gamow  12-Feb-2007 23:36


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