Why I dumped Talk Talk for BT

When I switched over to talk talk, I waited a good 2 months to get my internet connection. Once I did it kept on disconnecting randomly. I had assumed it was just because it was a new line. But it had nothing to do with that I kept on calling them in for "3 WEEKS" and they kept saying the same old shyt over and over again. I got fed up, I eventually figured out it was the modem at fault or router. I have never used a router in my life, and till this day I don't understand the need for 50 million cables to hang out of the back of it. im used to a simple speed touch modem with just ONE cable. But anyways, when I called them again they said its probably a faulty line like they said a million times before so I though screw this, I just hooked up my old speed touch modem entered in the new username and password and BAM there it was a clean internet connection. and it NEVER disconnected. I'm having troubles with talk talk but one thing people fail to understand is that calling there customer support (unlike BT being 150) costs over 25p-35p a minute. When I received my phone bill over £47.00 was spent on just calling there customer services trying to get the internet fixed. Well what I save I had done heh?

Also - I made a package with FREE international calls, when I called in to cancel that and switch to option 2 they said that the internet was connected to option 3 and if I take it off my internet gets disconnected??? I was like BLAH!

Useless!, this is the worst provider!!, custom service is (*"£&&!!!

I am very very disappointed that I am tied into an 18month contract with Talk Talk and I can't wait for this period to end so I can go with another provider. The day my modem was delivered I phoned and eventually got through to someone in customer services. I explained there was a loose connection in the back of the modem (we paid 30 pounds for a talk talk modem, as this would allegedly help us get problems sorted out quickly!). However I was told that changing the modem would not make any difference to the quality of broadband service we would receive. Clearly our experience over the last 6 months has evidenced that this is not the case. Despite copious waits to get through the customer services we have been fobbed off time and time again being told the problem is with us. We have ecceptionally poor quality phone calls if the modem is swithced on which effectively means we don't have a broadband service as the phone and internet cannot be used simultaneously. We have done everything that we need to, ie purchased an additional microfilter and relocated the pc to the main telephone socket. Still, no joy and no genuine help from talk talk to sort this out. We should have been sent a new modem to establish if this was the problem but when I request this i'm just fobbed off again and again. This is very very disapointing, talk talk, you don't walk your talk, Sort this out for us and prove us wrong!

Guys, you get what you pay for. BT may not be cheap but you get plain simple decent broadband. And, after a year or so, they'll probably let you have pretty-much unlimited downloads in exchange for your loyalty. Talk-Talk is for tightwads who will almost sacrifice their children in the hope of getting a few free calls.

Was with AOL for few years before TalkTalk acquired the uk secion. I paid £17.99 per month for up to 1mb broadband. Never had problems so never needed call centre.
Thought to myself why pay the same company £17.99 per month when I can transfer to AOL Talktalk UK and get free Broadband.So signed line from BT. 10 months ago. No problems use my own modem, use internet through mains electric. use firefox. Had occasional glitches like losing connection for a short while. manage to sort it myself using windows own connection repair software. Can talk on landline to daughter in Canada and friends in Italy without worrying about phone bill. There web email is crap though. No problem use googlemail its bril. All for about £20 per month. No disrespect intended but cant help but think most problems with talktalk are due to user inexperience. Friends ring me up often who use other ISP's and ask me to guide them through connection problems. Dont think that Talktalk is better or worse than the others. Me, Im happy with it.

"If I am charged by BT I may try claiming against Talktalk for the amount."

I will be and I e-mailed them last night to tell them so. They can also whistle in the wind for the cancellation fee. I have waited nearly 2 months for them to sort out the various problems on my phone - terrible quality of line, caller ID lost, number withheld without asking for it. Despite many promises of fixing it within 3 days - nothing.

I should have learned by now, you don't get owt for nowt. Buyer beware, TalkTalk is cheap for a reason

TalkTalk should change to listenlisten, to the excuses if you do manage to get to customer services? and survive being on hold for minimum 15 minutes before they check you are still holding and put you on hold again. My modem arrived when thet said it would hoorah. I plugged it all in, no connection, helpline,sorry sir I will help you unistall/reinstall, time 1hour. Still not working sorry sir you need 2nd line support, Will book you a slot, Thursday 12-5 ok, afternoon off work, no call, Friday, at work message left on answer machine, talktalk 2nd line support "sorry you were out when we called if still experiencing problems call the Helpline."
After many attempts to get 2nd line support who seemed to be reading a calender with days of the week different to mine, told them to stuff it, went back to BT works perfect first time.

Three months later a letter from debt collecters came for £42 for broadband then more came from a different agency then a threat of bailiffs then a court order, at which point my wife got frightened and paid it. This was Dec 2006. I THOUGHT that would be the end of it, theyv'e got their money.

Six months later debt collectors again, phoned them told them the above and we had paid £42 but this bill was £32 and they said it was for broadband services I explained I never had a broadband service and you only pay for the phone as broadband is free? "Ok sir we will refer it back to client."

November 2007: Yet another debt collection company £32.48 debt £30 court fee £50 solicitors costs +21p interest total £112.69.
I feel i'm being harrassed certainly stressed and just cannot get rid of it because I just know that if I pay this in a few months time it will haunt me again.

Anybody that after reading these comments still wants to risk signing a contract with TALK TALK should just Google Talk Talk problems or go to talktalkproblems.co.uk

If nothing else you should get plenty of self help from other users with the same problems !

Customer services in India ? Insist on a escalated service call and line test as a minimum, that bounces your problem back to the UK. If you can get them to answer the phone you might remind them that they can't use " Its Free ", for an excuse for it "to be Crap"

Legally it is Not Free and it is Bundled by taking their service based on their promises and note ! Their welcom guide refers to them providing continuos Broadband. If outages and problems are prolonged with it taking an age to fix.... trading standards comes into play

Well done Talk Talk, everybody's talking about YOU

WHAT EVER YOU DO, DO NOT SIGN UP WITH TALK TALK (TT), the company that do not want to TALK to you. I joined up with TT in July 2006 and am coming to the end of my 18 months contract (in about 3 months). It's the same old story, my landline was connected on time and I had to wait months for my broadband due to the huge "FREE BROADBAND" offer.

Then everything was ok until TT moved my line to their equipment in the local exchange (LLU) and since then I have had loads of problems, calls dropping out, not being able to connect to the internet blah blah blah........... I’m sure you have heard it all before.

When you call up, I am told the fault will be looked at in the next 24 to 48 hours; I have now been waiting over 2 weeks and nothing. TT keeps on blaming BT Openreach engineers. The worst thing is the Indian call centres (I am Indian by the way), they put you on hold at every given opportunity and maybe it's me but I can just imagine them having a good laugh while trying to learn more about Eastenders and Coronation Street.

Then it's the "did you not know about the outage" b***s***. WHAT? FOR THE LAST TWO WEEKS. I could go on and on but please do not go for saving the odd £5 as it will cost you very very dear, maybe not in the pocket BUT IN THE HEAD.

I have decided to leave them and just pay them whatever it costs.

STAY CLEAR, YOU HAVE BEEN WARNED

I recently switched from Onetel to Talktalk after receiving a phonecall from Talktalk offering faster broadband plus free UK calls if I also switched my phoneline from BT. During the initial phonecall I explained I had a static IP address with Onetel and would only switch if I had the same with Talktalk.Talktalk informed me that I could transfer my static IP address to them, I asked them a further three times during the telephone conversion to confirm this which they did. When the day came for me to log on to my new Talktalk connection, I descovered I had a new (dynamic) IP address.When contacted by phone they claimed that Talktalk only used dynamic IP addresses and nothing could be done about it. I have sent them a letter by recorded delivery informing them that they are in breach of contract and I have cancelled my direct debit. I have also contacted Ofcom regarding this. I have used BT's "switch back to BT" link on their website, not sure if I will be charged by BT. I wont be able to sign up with a new ISP until my line is back with BT. If I am charged by BT I may try claiming against Talktalk for the amount.

I recently switched from Onetel to Talktalk after receiving a phonecall from Talktalk offering faster broadband plus free UK calls if I also switched my phoneline from BT. During the initial phonecall I explained I had a static IP address with Onetel and would only switch if I had the same with Talktalk.Talktalk informed me that I could transfer my static IP address to them, I asked them a further three times during the telephone conversion to confirm this which they did. When the day came for me to log on to my new Talktalk connection, I descovered I had a new (dynamic) IP address.When contacted by phone they claimed that Talktalk only used dynamic IP addresses and nothing could be done about it. I have sent them a letter by recorded delivery informing them that they are in breach of contract and I have cancelled my direct debit. I have also contacted Ofcom regarding this. I have used BT's "switch back to BT" link on their website, not sure if I will be charged by BT. I wont be able to sign up with a new ISP until my line is back with BT. If I am charged by BT I may try claiming against Talktalk for the amount.

Once again another "moaner" going on about Talk Talk. If you read all the others they all tell tales of poor customer service and lines dropping out. Well Guess what. Here's another one. Their "customer service" leaves a lot to be desired. I have no problem speaking to a call centre in Delhi, just as long as I get my problem resolved!!! The phone doesn't work. Okay I'll put you through. Ooops Dropped the call, lets ring you back on the number that doesn't work, and leave a message for me to retrieve 3 days later when the line is working again (Magic, no engineers involved!!) Caller Id - Occasionally, call waiting, and waiting but only occasionally!! On the plus side, they are CHEAP, but at what price???

BT here I come, full works, about 3 times the cost, but hey at least they have customer service!!! (doesn't that hub look good??)