Why I dumped Talk Talk for BT

Interesting. Be useful to have a date on Gripes so we know the period of problems experienced. Companies do change (get worse or better over periods). This gripe has put me off changing from BT, a thought which was prompted by BT's recent announcement of ludicrous 10 per cent price rises on phone calls from 1/10/10. I have an unlimited anytime plan anyway with BT -but costs of some calls could increase, and subtle things like using 1471 is going up by over 4p a go which is outrageous. I also do not like the idea of fiddling about getting a new router, setting up two PC's in the house, waiting for a handover that could go wrong, and if it does go wrong, having to pay BT to go back to them! The original outlay in setting up with BT three years ago and buying my existing router is a cost to be factored in. Roughly I now pay BT £237.00 annually for broadband connection plus another ISP for my Outlook email at £25.00 a month, and can expect to pay an average £80 a year on top for calls not within my unlimited anytime package. With Talk Talk I would be paying £179.88 annually for the same type of package, plus the ISP I pay already mentioned but not such a hike in extra call charges (yet!) -so maybe £60.00 a year on top. It doesn't seem worth the hassle to me to change for a possible saving of £78 a year.

I agree with you 100%. Seriously considering moving myself to BT.

Funny how you got through to an English speaking helpdesk with BT. I have been with them for a year, and must have called BT complaints over 100 times in that period. The closest I got to an English speaking helpdesk was Irish. Te rest were Asian, more than likely India. Your beloved BT (British telecom) should drop the British as they ceased to be a British company years ago.

Left TalkTalk in February '09. March '10 I get a letter demanding 50.00 - phone and am told after 15mins listening to revolting rendition of "Together as one", they are looking over my account, ignore letter. End of April, repeat performance. Beginning of June, Final Demand. Phone them, on hold for 11mins. speak to someone who puts me thru to a manager who says my account is a pig's breakfast, but he will sort it out, ignore Final Demand. 6th June called by Commercial Credit Services, pay the 70pounds now or else. Tell woman whole sorry saga. She says "Yes, but when are you going to pay?" Call talktalk, tell them the problem, they say call credit co back and say it is all in hand. Do so and am told credit co need an email from talktalk.
Call talktalk. Music for 12mins, speak to someone with a modicum of sense who explains things properly but has to put me through to collections to arrange payments. At last am getting somewhere. Lady I speak to says sorry but my account has gone to credit agency . . . and we're cut off

I too dumped Talk talk after losing broadband connection speed and failing to rectify problems, they blamed everything on the phone line or my PC (both of which were fine) instead of their inefficency. It all seemed to happena about the take over time of Tiscali. My PC engineer said they have too many customers and are having big problems sharing the lines. It took from November 2009 to April 2010 to get my refund back for lack of service including countless emails and nearly £32.00 of phone calls before things were sorted. No wonder they boast a cheap service because they make their money from customers having to ring them for help. I am now with BT,it's a been a real pleasure to have some good service and if there is need to contact them it's efficient, a free call and a pleasure to speak to someone with good english. Don't fall for the so called cheapest deals it's false economy.

Well this went from being helpful to a hateful nice work :\ Thanks to all who gave a review I have read them and now need to stop my dad changing from Bt to talk talk

Agree- worst company I have ever come across. My contract was with Tiscali but they illegally migrated my line to their LLU 1 week ago without telling me and I only found out because they cocked it up and messed up the broadband connection. At first they claimed it was a problem with my router so £70 quid for a new router I didn't need. Then they would call me back but didn't. Found out when I contacted another provider that I no longer had a BT line and then they admitted they had changed it but refuse to put it back. They claim my contract allows it but my contract was with Tiscali dating back 7 years so no provision to migrate to Talk Talk at all. My contract also says they will write to me in advance (in which case I would have cancelled) but they didn't do so. They left me with a choice of getting BT to reconnect it so I would have to pay BT a reconnection fee or enter into an 18 month contract with BT or they would disconnect my service and claimed they couldn't reverse what they had done. You can't register a complaint via telephone as their routing options don't have that option. I tracked down their registered office but they contract out the switchboard who won't put you through to anyone unless you give a name. However, when I started giving them names of their staff, (Charles Dunstone, Dido Harding, Amy Stirling etc all Directors) they wouldn't put me through to their offices and finally admitted that Talk Talk tell them not to put anyone through. No doubt you can't complain because of the deluge if you could. I am now several hundred pounds out of pocket due to them hijacking my line. I believe they are doing this behind people's backs so as to lock them into Talk Talk so they can't get out.

Avoid like the plague

TalkTalk - This is the single worst company that I have ever had the misfortune to deal with. Their customer service is so bad that it is really non-existent. As others have said , they are rude, ignorant and do not seem to be able to get past their script.
I have migrated away from them and months later they are still trying to direct debit me every month. All my calls to them so far have availed nothing but misinformation, contradiction and total frustration.

glad I not the only one that have problems with talk talk. I signed up for tele and broadband package phone was connected quick but after waiting over 6 weeks for broadband, I get a call saying they are going to charge me an extra £15.00 per month on top of . so they said I will put you through to cancelations. great a pushy cow they said she will charge me £70.00 cancelation charge. I said you broke the agreement, her reply was the telephone call was not recorded so she will charge me!!!!!!!! hence I am back with bt and any problems I can speak to english speaking nice people at least you get what you pay for. last year I had the same problem with tiscali. I will never leave bt again I cant be bothered with the stress

talk talk suck! end of! my broadband never works, their customer services are rude and don't have a clue and don't get me started on their technical people. Waste of time stay well clear of these cowboys !!!!!!!

has any1 got talk talk customer number please...gulam_patel@hotmail.com

I, too, moved from Talk Talk to BT after a cold-call. Having cocked it up and left me without broadband for 10 days I searched their site for somewhere to complain, and found it, under Contact Us, Feeedback, Other Errors. Actually had a call from Customer Services, and got compensation equal to the cost of 10 days broadband. Don't give up, all this could have been yours!!!!!!!!!!