18-March-2010

Why I dumped Talk Talk for BT

Leave a comment

Related Gripes

Random Gripe

Gripes by email

When I moved to Talk Talk they really were good. The line went over on the day promised and, although we had to wait 3 months the broadband connection went live on the day they said, all I had to do was change the username and password in my router and I was back online. Shame I'd had to wait a month for Tiscali to release the line but that was nothing to do with Talk Talk!

For three months everything was fine. Then we were upgraded to LLU and after a couple of 4-5 hour outages it all seemed to settle down. Then on December 13th there was absolutely nothing! When I checked with Talk Talk I got the usual "Don't support your router" or "Have you tried putting in the default settings". What part of IT'S NOT THE BLOODY ROUTER, THE LINE IS NOT THERE" don't they understand? Default settings are a waste of time unless you have a line to send them up!

So 3rd January finally persuade them to send an engineer into the exchange. Oh surprise surprise, there a line fault and on the 4th January we were back online again. Still, I had decided by then I was fed up with Talk Talk and sent them letter (recorded delivery no less) stating that I believed they have broken their contract with me and that I wish to terminate at the end of January. I also logged a complaint with OFCOM.

I rang up BT, explained the situation and asked to be returned to a BT line. "Yes sir, no problem at all." My line went back to BT 4 days ago and I’ll broadband back with free Home Hub and IP phone next Tuesday. So far I have heard nothing from Talk Talk.

Yes I am paying over the top (well more than Talk Talk), however the main thing is that whenever I have rung BT with a problem, I get through to an English speaking helpdesk. I get a good clear reply to my questions (some highly technical). TalkTalk must learn from this. The lines, hardware and network are easy, but CUSTOMER SERVICE is the most important thing and they currently don’t have a clue about that!

By: AntEater

Other Related Gripes

Trying to cancel deceased father's TalkTalk contract
BT customer service, truly dreadful
BT broadband delay very frustrating
Talk Talk connection and phone line problems
Talk Talk, problems getting online
BT Broadband problems and no help
Stuck between TalkTalk and BT
TalkTalk, yet another complaint
Random appointments with BT engineers
Great all round service from BT and Sky
TalkTalk problems driving me mad
BT phone number problems
BT Total broadband problems
Call centre staff suffer abuse too
Oh no, not another Talk Talk gripe
PlusNet broadband problems
Talk Talk poor customer service
Problems with BT
Broadband problems with Sky Plus
Sky customer service a joke
Difficulties getting broadband
Unlimited broadband from ISP
Call centre outsourced to India
Customer service hell
Broadband - superhighway or dead end

glad I not the only one that have problems with talk talk. I signed up for tele and broadband package phone was connected quick but after waiting over 6 weeks for broadband, I get a call saying they are going to charge me an extra £15.00 per month on top of . so they said I will put you through to cancelations. great a pushy cow they said she will charge me £70.00 cancelation charge. I said you broke the agreement, her reply was the telephone call was not recorded so she will charge me!!!!!!!! hence I am back with bt and any problems I can speak to english speaking nice people at least you get what you pay for. last year I had the same problem with tiscali. I will never leave bt again I cant be bothered with the stress

karen 25-Feb-2010 11:24

talk talk suck! end of! my broadband never works, their customer services are rude and don't have a clue and don't get me started on their technical people. Waste of time stay well clear of these cowboys !!!!!!!

talktalk sux 26-Nov-2009 18:11

has any1 got talk talk customer number please...gulam_patel@hotmail.com

Gary 23-Nov-2009 21:31

I, too, moved from Talk Talk to BT after a cold-call. Having cocked it up and left me without broadband for 10 days I searched their site for somewhere to complain, and found it, under Contact Us, Feeedback, Other Errors. Actually had a call from Customer Services, and got compensation equal to the cost of 10 days broadband. Don't give up, all this could have been yours!!!!!!!!!!

Stuck withBTnowAlec 19-Nov-2009 08:14

talktalk is the best thing since sliced bread. The comments are ridiculous. whoever you are with you still have to speak to someone in India. TT is the best value for money I know of. I have had no problems whatsoever, they are helpful and the bill on line is easy to understand. I think the charges are the lowest anywhere. They were the first to bring out free broadband and the others still haven't caught up. BT indeed, they are the worst on record. I have saved a lot of money with better service since I dumped them.

honesty 13-Nov-2009 01:47

with talktalk now, been fine for 3 months, line dead for 5 days engineer came round, now 2 days later line dead again, although strangly broadband is working this time round?

annoyed 08-Nov-2009 17:49

Paul, though I do not think have signed under your real name. I Know exactly who you are g,
that is a massive pack of lies and you know it, the real paul is now preoccupied with his own numerous enemies!
MikeP(ikey scum), Alanportsmouth is wrong about you having personality issues. You clearly have psychopathic issues!

Mr Hicks 13-Sep-2009 20:43

Amanda, I'll let you into a secret. Alan/portsmouth is the same person as Mr. Hicks. It's the only way he can get anyone to agree with him. He has a number of other aliases, such as Negative Noreen and sulky stanley.

The other thing you need to know is that he is nearly always guilty of the sins which he accuses others of!

And he's a d!ckhead.

Paul 13-Sep-2009 10:21

so MikeP, Alan/portsmouth is right, you do have alcohol Issues! At least Mr hicks had something to contribute to the ACTUAL subject. You are obviously the type of creep who comes on line in a pathetic attempt to vent your frustrations.

Amanda 13-Sep-2009 09:10

Hickhead : If you write on a public forum you are subject to comments from others. If others consider your comments to be uninformed bilge or simply irritating repetitious verbiage, you must be prepared for them to express this opinion.

You are entitled to say what you wish about me too, as many of you have done. It doesn't worry me in the least.

Must rush, need to get my third triple whisky (it's nearly 9 o'clock) and then beat up an old lady or two before breakfast, then go out and kick a few dogs.

MikeP 13-Sep-2009 08:43

Alan, I don"t know if this MikeP has alcohol or personality issues, However it definitely sounds as though he has an attitude problem,
However what I want to say is that after a four month nightmare with talk talk I am desperate to go to any other service provider. I have had the Lot! faulty equipment, Indian call centres, slow service that breaks down, The Lot!!
I have heard that Virgin are Ok, I wonder if anyone out there can recommend them?

Amanda 13-Sep-2009 06:35

you know Alan, it is hard for me not to take it personally, I am always polite and courteous to other site users here and elsewhere.

Mr Hicks 13-Sep-2009 01:02

View more comments on this gripe

Why I dumped Talk Talk for BT

Other Related Gripes

Visitor Comments