Rude shop staff lack basic good manners
Basic manners. Are these foreign words to some of these rude shop staff? This is just one example but it seems to happen all too often these days. I was in my local Sainsbury doing some shopping, and as the cashier finished swiping my items, he stopped, looked at me and stuck out his hand for the money. No telling me the amount and of course no "please", just a look as if he’s done me some great service or he’s expecting me to read his mind and guess what the total amount is!
This meant I then had to step back to see the till and screen with the amount on it. As I handed over my cash to pay for the shopping, there was no "thank you". And finally to top it all off, the handing back of my change is done by simply dumping all the coins in one go into my outstretched hand without even looking at it. Needless to say there is still no "thank you".
I know that this is not the 1950’s when people would tip their hat to each other in the street and good manners were absolutely essential. Also, forget the training that you would think cashiers must receive from their employers in ensuring good service. But what I really can not understand is the mindset of these people, and the fact that it does not even extend to a simple “please” and "thank you".
These are the most basic manners that everyone should employ in their day to day dealings with other people.
By: Tazdevil
Comments from visitors
Valentines school uniform shop in sawbridgeworth, has no stock, unprofessional staff. I ordered and paid for three school blouses three weeks ago, went to collect today, only to be told they have not come in. When I asked for a refund to go elsewhere, the owner was incredibly rude to me in front of a very busy shop. This establishment is the only stockist for miles around, have reported him to the school. I should be able to purchase my childs uniform from where ever I choose.
+5
Click to rate 
Report
Basic manners may cost nothing, but bad manners should cost everything. If you are treated rudely by a service person, speak to a manager, leave your order, call the headquarters if it's severe. If you are a service person you are not obligated to submit to rudeness. You can slow your pace, "clarify" the demands of your patron, and refuse service to the truly recalcitrant. Your manager and co-workers should band together with you to intervene when you are being rudely treated. Fellow customers, speak UP if you observe another person abusing a fellow customer or staff person. Social ostracism, well employed, is still a force to be reckoned with, as many have discovered when misdeeds are all over Facebook, Twitter, YouTube, or just the faces of the five other humans observing you making a fool of yourself.
+1
Click to rate Report
CustomerandServiceProvider - 23-May-11 20:46
I'm a cashier. We aren't all rude, you know. The way you worded your article made it sound like you have no respect for ANY cashier, that we all grew up without manners. I pride myself on being a good cashier, thank you very much. It makes me wonder if the customers who give me rude looks and don't say thanks treat me with contempt just because I'm 'another mannerless cashier'.
-2
Click to rate Report
"these people" sounds as if you are targeting "them" to make yourself look better. Have you no manners either? Respect is shown both ways. People can sense someone who dislikes them as soon as they walk in. Perhaps you were giving bad vibes.
I have seen people with no manners of all ages and all nationalities.
The worst seem to be the many from the older generation who treat others as subordinates.
I have seen people with no manners of all ages and all nationalities.
The worst seem to be the many from the older generation who treat others as subordinates.
-8
Click to rate Report
I deal with obnoxious customers everyday and tend o treat them the same way they treat me. I.e. if they throw the money on the counter or give me the money as though I should be eternally grateful I don't thank them either. The money isn't going in my pocket an I'm not forcing them to spend it! However, with well mannered customers who respect the staff are are only doing a job, I can't do enough for them. So remember - treat people the same way you like to be treated and often you will be!
-3
Click to rate Report
I understand you frustration, But dont holiday in Malta any time soon, they are the rudest people on the planet. I had my change constantly thrown on the counter. I had cheese I ordered from a deli counter bounce so hard on the counter that it fell to the floor. I have had in one ice cream shop, get this, with no customers in it accept myself and kids. completly ignored by staff who were chattering behind the counter and when I asked could we order she turned her back on me and walked out the back needless to say we left. The lack of service there is totally unacceptable. I then laughed because on our last day there my husband showed me a very beautiful ring in a jewellery shop that he wanted to buy me. I thanked him for the thought but I told him he would have to buy it over my dead body. I said that every time I looked at that ring it would remind me of the rudest people in the world.
+2
Click to rate Report
Given the sickening selfishness of the society we have created, is there any remaining sense in teaching manners to our own children? If we teach children manners, doesn't that make them vulnerable/disadvantaged to the apparently much higher percentage of brats-to-be-adults with whom they must compete to survive and dare I say it, prosper?
It's saddening to ask this question, but I see boorish and bullying men and women everywhere obviously doing very well out of it.
It's saddening to ask this question, but I see boorish and bullying men and women everywhere obviously doing very well out of it.
-4
Click to rate Report
Parent to be - 15-Apr-10 19:11
You should go to Youtube and listen to Scott Mills from BBC Radio 1 and the scenarios with the Glaswegian pizza restaurant guy.
This is the rudest guy in the world. To him, you are a pain if you call to order a pizza. He works the pizza place and Scott and Chappers calls up for orders.
This is real and not some set-up. It's truly brilliant!
This is the rudest guy in the world. To him, you are a pain if you call to order a pizza. He works the pizza place and Scott and Chappers calls up for orders.
This is real and not some set-up. It's truly brilliant!
-2
Click to rate Report
think thats bad ? try to see it from a cashiers view. Faced with dozens of rude, abusive customers every shift. Doesnt excuse that cashiers behaviour though.
But what excuse does a customer have to be rude to any member of staff? We each deal with anything up to 100 of u people in a days work so shouldnt it be me and workers like me who should unpleasantly offload our frustrations onto u? There is only 1 of me and 100 of you.
Just because Im wearing that damn uniform I guess certain apes think they can say whatever they want. but heres some food for thought, next time a customer becomes abusive they might just have a fed up cashier politely ask them if they want to finish the conversation outside, once there they can get seven shades of crap knocked out of them. Not so brave with your words now are you?
But what excuse does a customer have to be rude to any member of staff? We each deal with anything up to 100 of u people in a days work so shouldnt it be me and workers like me who should unpleasantly offload our frustrations onto u? There is only 1 of me and 100 of you.
Just because Im wearing that damn uniform I guess certain apes think they can say whatever they want. but heres some food for thought, next time a customer becomes abusive they might just have a fed up cashier politely ask them if they want to finish the conversation outside, once there they can get seven shades of crap knocked out of them. Not so brave with your words now are you?
-1
Click to rate Report
stupidcustomers - 31-Mar-10 06:57
My local Sainsbury's has the most amazing staff They are always polite in fact some are 'over the top' when it comes to manners and I feel they try too hard compared to other super markets in the area (and we have them all). I thought they must have very good training and all I can say is report this person as I feel th management would want to know of his less than even acceptable manners.
+2
Click to rate Report
If you're ever in New York, try the D'Agostino supermarket on Columbus Avenue and 91st street. They have the worst service known to man.
They have five aisles, but only two will be open. The cashiers take their time, and the lines are huge. Every time I'm in there the customers are driven crazy. The manager won't open up another aisle unless I say "better service, or I'm out of here!"
They have five aisles, but only two will be open. The cashiers take their time, and the lines are huge. Every time I'm in there the customers are driven crazy. The manager won't open up another aisle unless I say "better service, or I'm out of here!"
+2
Click to rate Report
As a cashier myself, I can think of a many occasions in which a succession of rude, obnoxious customers can wear you down until a polite customer feels our frustrations. Unfortunate, but cashiers are only human.
+7
Click to rate Report
Customers could be nice to cashiers too. we are just doing our job so stop being rude. not all cashiers are rude, some of us actually like doing our job till customers behave rudely with cashiers knowing that we cant do anything seeing as in we might lose our jobs.
+1
Click to rate Report
Basic manners cost nothing. You don't have to like someone; just show them a bit of politeness when dealing with them.
+7
Click to rate Report
There's one particular cashier in my local Co-Op who does the exact same thing, no please or thank you, no telling me the amount, just sticks his hand out and looks at me. One of these days I'm going to just stare back at him until he says something!
-1
Click to rate Report
I dont use Sainsbury's for this very reason! The cashiers' are quite rude. I have found that the cheaper supermarkets have staff that are a lot more polite
-3
Click to rate Report
allergic to tesco rudeness,
How silly of you to drive a 30 mile trip for the sake of £2. Basically you used it up on the fuel for the journey. You had a bee in your bonnet over it but you could not wait until your next visit. I'm sure it was a genuine mistake and I can't believe you were shouted at, mocked and ridiculed.
I've never witnessed this behaviour in any of the Tesco branches I have shopped at.
How silly of you to drive a 30 mile trip for the sake of £2. Basically you used it up on the fuel for the journey. You had a bee in your bonnet over it but you could not wait until your next visit. I'm sure it was a genuine mistake and I can't believe you were shouted at, mocked and ridiculed.
I've never witnessed this behaviour in any of the Tesco branches I have shopped at.
-1
Click to rate Report
Mike Granger - 15-Sep-08 16:06
Totally agree! It is also rude when they talk to each other (another cashier) or when they have been yakking to someone they know and don't bother saying "sorry for the delay) - rude!
+5
Click to rate Report
I worked in a superstore as a cashier, I tried my hardest to be polite to the customers but it was to difficult.
A customer would come up, "good morning/afternoon/evening sir/madam" I'd say, they'ed usually just ignore me, after I started scanning and packing they'ed then have a go at me for putting bagels and bread rolls in the same bag. this would carry on most of the day, then you might get an earfull from your supervisor for being rude to a customer.
A customer would come up, "good morning/afternoon/evening sir/madam" I'd say, they'ed usually just ignore me, after I started scanning and packing they'ed then have a go at me for putting bagels and bread rolls in the same bag. this would carry on most of the day, then you might get an earfull from your supervisor for being rude to a customer.
+10
Click to rate Report
Tesco claims being the market leader. They are - for having obnoxiously rude, aggressive staff. I read today they intend opening pensioner-friendly stores. Another first - a crass joke. I am a pensioner (disabled), afforded belligerent abuse and tantamount to repeated accusations of lying. I bought a bottle reduced to £2 from £3, but charged £4. Next day I drove 30 mile (round trip) to get this sorted - silly me thinking tesco would be apologetic. The refused believing it was reduced (only 1 on shelf); refused to refund the difference; refused total refund in exchange for the bottle. Yet arrogantly stood in front of the tesco 'promise' (sic) indicative they would do either/or. Severally, I was shouted at, interrupted, mocked, ridiculed, indicted as a liar, etc. Heaven help those pensioners who tesco took to the German store to see how they function. Tesco only functions for itself, its adonis-worshipped staff (who are allowed to berrate customers, and possibly its shareholders. I know where my money won't be going in future.
+10
Click to rate Report
