Basic manners cost nothing
18-March-2010
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Basic manners cost nothing

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Are these foreign words to shop cashiers?  This is just one example but it seems to happen all too often these days.  I was in my local Sainsbury doing some shopping, and as the cashier finished swiping my items, he stopped, looked at me and stuck out his hand for the money.  No telling me the amount and of course no “please”, just a look as if he’s done me some great service or he’s expecting me to read his mind and guess what the total amount is!

This meant I then had to step back to see the till and screen with the amount on it.  As I handed over my cash to pay for the shopping, there was no “thank you”.  And finally to top it all off, the handing back of my change is done by simply dumping all the coins in one go into my outstretched hand without even looking at.  Needless to say there is still no “thank you”.

Someone's hand holding loose change - manners cost nothing

I know that this is not the 1950’s when people would tip their hat to each other in the street and good manners were absolutely essential.  Also, forget the training that you would think cashiers must receive from their employers in ensuring good service.  But what I really can not understand is the mindset of these people, and the fact that it does not even extend to a simple “please” and "thank you".

These are the most basic manners that everyone should employ in their day to day dealings with other people.

By: Tazdevil


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My local Sainsbury's has the most amazing staff They are always polite in fact some are 'over the top' when it comes to manners and I feel they try too hard compared to other super markets in the area (and we have them all). I thought they must have very good training and all I can say is report this person as I feel th management would want to know of his less than even acceptable manners.
*Amelia Jade  06-Jan-2010 19:07

 
If you're ever in New York, try the D'Agostino supermarket on Columbus Avenue and 91st street. They have the worst service known to man.

They have five aisles, but only two will be open. The cashiers take their time, and the lines are huge. Every time I'm in there the customers are driven crazy. The manager won't open up another aisle unless I say "better service, or I'm out of here!"
*Ben  10-Nov-2009 17:00

 
As a cashier myself, I can think of a many occasions in which a succession of rude, obnoxious customers can wear you down until a polite customer feels our frustrations. Unfortunate, but cashiers are only human.
*Mickey  26-Oct-2009 01:41

 
Customers could be nice to cashiers too. we are just doing our job so stop being rude. not all cashiers are rude, some of us actually like doing our job till customers behave rudely with cashiers knowing that we cant do anything seeing as in we might lose our jobs.
*cashier  04-Sep-2009 05:21

 
Basic manners cost nothing. You don't have to like someone; just show them a bit of politeness when dealing with them.
*Terry  22-May-2009 17:38

 
There's one particular cashier in my local Co-Op who does the exact same thing, no please or thank you, no telling me the amount, just sticks his hand out and looks at me. One of these days I'm going to just stare back at him until he says something!
*Shop Fan  13-May-2009 14:55

 
I dont use Sainsbury's for this very reason! The cashiers' are quite rude. I have found that the cheaper supermarkets have staff that are a lot more polite
*golightly  13-May-2009 14:31

 
allergic to tesco rudeness,

How silly of you to drive a 30 mile trip for the sake of £2. Basically you used it up on the fuel for the journey. You had a bee in your bonnet over it but you could not wait until your next visit. I'm sure it was a genuine mistake and I can't believe you were shouted at, mocked and ridiculed.

I've never witnessed this behaviour in any of the Tesco branches I have shopped at.
*Mike Granger  15-Sep-2008 16:06

 
Totally agree! It is also rude when they talk to each other (another cashier) or when they have been yakking to someone they know and don't bother saying "sorry for the delay) - rude!
*MJ  15-Sep-2008 10:07

 
I worked in a superstore as a cashier, I tried my hardest to be polite to the customers but it was to difficult.

A customer would come up, "good morning/afternoon/evening sir/madam" I'd say, they'ed usually just ignore me, after I started scanning and packing they'ed then have a go at me for putting bagels and bread rolls in the same bag. this would carry on most of the day, then you might get an earfull from your supervisor for being rude to a customer.
*A cashier  14-Sep-2008 10:49

 
Tesco claims being the market leader. They are - for having obnoxiously rude, aggressive staff. I read today they intend opening pensioner-friendly stores. Another first - a crass joke. I am a pensioner (disabled), afforded belligerent abuse and tantamount to repeated accusations of lying. I bought a bottle reduced to £2 from £3, but charged £4. Next day I drove 30 mile (round trip) to get this sorted - silly me thinking tesco would be apologetic. The refused believing it was reduced (only 1 on shelf); refused to refund the difference; refused total refund in exchange for the bottle. Yet arrogantly stood in front of the tesco 'promise' (sic) indicative they would do either/or. Severally, I was shouted at, interrupted, mocked, ridiculed, indicted as a liar, etc. Heaven help those pensioners who tesco took to the German store to see how they function. Tesco only functions for itself, its adonis-worshipped staff (who are allowed to berrate customers, and possibly its shareholders. I know where my money won't be going in future.
*allergic to tesco rudeness  29-Aug-2008 16:31

 
Wow. Sorry you had a bad experience with that cashier but guess what.........
customers are just as rude!!! I work in a grocery store. I'm a student, I dont really enjoy it.. well I guess I hate it hahah (just because it's boring, mindless work) but I am very polite and friendly
but I get THE most rude, inconsiderate, ungrateful customers I have ever met.

Don't point fingers at cashiers. I realize its part of our job to be friendly, but some customers need a lesson or two in etiquette. I just feel strongly about this subject because my parents taught me to say please, and thank you, and to open doors for others and give up your bus seat to old ladies!! little off topic, but thats all thanks for reading!
*pepper  28-Jul-2008 01:26


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