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I am amazed at the comments I have been reading on this site. I was trolling the web and came across this site partly by accident. It seems to me that wherever an unfortunate experience occurs, we label the pub as typical of its breed. Like most people, I have had good and bad experiences in a wide range of establishments and that's life.
I have listened to stories from an old friend who then ran a pub in a popular chain - not Brewer's Fayre. He told us of customers that turn up with every intention of complaining to try and extort reduced or even free meals. One woman came up to the manager and said "My husband will come in very soon, and I should warn you that he WILL complain about something" - and of course that is exactly what happened.
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