Mothercare online problems

Funny....
I have spent nearly £1,000 with Mothercare in the last year and have only encountered one problem! Spent an hour having my nursing bra fitted, assistant never looked bored or irritated with me. My car seat was out of stock and I panicked about getting my baby home from the hospital (hysterially, even though I could have walked home from our hospital!!!) they gave me an inexpensive one from the store after talking to head office, in case the one from the web did not turn up in time, despite having to write it off as they cannot be used again. Had two assistants help me choose all the stuff for my hospital bag and got advice about knacks putting a travel cot up and takin it down again even though I had not bought it in there. While I was wandering around in my happy little baby land, I did see several other customers be rude to the staff, from aggressive to snooty to absolutely barmy. Apologies to the blind lady who obviously did not see me standing next to the assistant who was helping me when she shouted 'Is there anyone in this shop that can help me'. Goes around.... comes around.... reap.... sow.... If you think this store is bad, try and find someone in babies r us that actually gives a damn!

I went to my local mothercare last week and someone was helpful. I still haven't got over the shock.

Thankfully, it was service as usual when I had to take the item back. After a whole load of hassle, I was insulted by all 3 members of staff who were on the shop floor. One stood with her arms crossed trying to stare me down! When the manageress finally appeared, I told her that 2 other customers waiting to pay had walked out of the store, because there was no one to take their money. She said she didn't care, and no one had to shop there! If that's management's attitude, what hope is there for the rest of the staff?
Does anyone think there is really any point complaining to head office about their staff?

Despite calling mothercares customer service team (applying the word customer service to this lot is a joke) a total of 3 times to make sure that they did indeed deliver the right products to the right addresses as we are moving house and despite them insisting that they understood my s-i-m-p-l-e instructions, I now find that they are sending the wrong product to the wrong address. Not only are they sending it to the address which I will physcially not be at until next week but they actually took the address down incorrectly so it may well end up god knows where. After reading this I am going to email one of their directors. This is the only way I find you can actually get decent service these days. It is absolutely absurd.

Mothercare completely suck! There customer service is just dreadful. They get away with it because enough people keep using them and they just don't care.

As a supervisor in Mothercare I can say that I completely agree with what everyone is saying. And you are also right lady who worked there who said that the staff arn't treated any better than the customers,If not we are treated worse! I personally don't know why anybody would want to buy from Mothercare as I see the stock come in and alot of the times things do get trashed but we still charge full price.The service is terrible only because the management is, they have no idea how to train any of the staff,when I turn around and say "I can't do this because...",I'm the one who is accused! When they have never told me about or shown me once.

I am really cheesed off because not only do you charge £5.00 deilvery, when trying to purchase from the store to save the charge you get " no I can't do that as it crashes my system" as a result of this my daughter ended up with duplicate presents on the night of her baby shower, I just hope she gets her money back and spends it in Mama's & Papa's. In addition to this I have spent a small fortune with you, cot...bedding...bumbo....Quinny system.... I am sure this will not be her only child and would not recommend your on line gift service to anyone..there were 7 other ladies expecting at her shower who experienced all of the above!! so I guess they will be going else where, very very annoyed as this is my first grand child and I wanted my daughters baby shower to be special.....nothing worse than un wrapping duplicate gifts

I totally understand this ladies anger, I worked for Mothercare for just a few weeks.....thank goodness I was able to give that job up. They use GE Capital (or did) for their store/credit cards and as a company they are totally managed and run so badly. Mothercare have young unqualified members working their way up to what they call 'management' positions and I truely felt sorry for the rest of the staff. I only intended to work there until my husbands visa for Australia came through so luckily (even though they didn't know) I knew I was soon to be out of there, but the general shop floor staff are really nice and are not treated any better than the customers. I worked for a Mothercare World not just a Mothercare store but..hey what's the difference I would certainly not buy from them and I did when I was having my two children a few years back......just wish I knew then what I know now, my advise....buy from somewhere else.

Yes the customer service of Mothercare stores and head office is beyond a joke. Nothing but rude, and not willing to help. When returning my pusher for the 2nd time and asking for a refund, the supervisor, said they could only repair it again, and again there after. I asked them to call the head office, but they didn't, they said "you are more than happy to call them yourselves" which I did in store to be told I can get a exchange which I was happy to do. Further to that when ordering accessories, they weren't delivered in the prescribed time, and they didn't have a clue why it occured (and that wasn't the first time) Now I have started my own Hate blog, that can be used to push Mothercare executives to listen for once. Please comment and contribute http://ihatemothercare.wordpress.com/

I had the same problem with Christmas gifts from Nieman Marcus in the USA. I found out later that the operator who took the order had transposed the access number on my credit card so that it came up as an alarm to them that this card was not mine. They never advised me, when I rang to find out where my order was because it was getting near Christmas I was then advised that the order was cancelled. I went through all the details of my card again (although of course I could not place the order as it was too late to get in time) and that is when I found out what had happened. They were apologetic but it was too late. So that is exactly what could have happened to you OPERATOR ERROR.......A pain in the butt - however the difference was the person who took my call was extremely apologetic. It did ease the pain a bit.

Mothercare SUCKS! I totally agree - Mothercare customer service is absolutely awful! I refuse to spend my money in stores that blatantly don't care about their customers so I shall not be returning to mothercare. Add to that the fact that they are often more expensive than their competitors and their clothes are definitely of poorer quality. I was perfectly polite when dealing with mothercare customer service and that made no difference (in reference to Norma's reply). They are the ones who are rude and sarcastic - that's if you even manage to get a response.

I live in America and wanted to order a surprise gift for my daughters first baby, which I add was a very long awaited and precious baby. I have never received such poor customer service in all my life. The crib I ordered arrived damaged and some of the sarcastic and unprofessional comments we received from the customer service staff were appalling to say the least. I think it would do the Management at this company good to visit the USA and see what customer service is really like. The customer is never challenged when things go wrong and the vast majority of companies will do everything possible to leave you with a good taste of their service.

Never......order online at Mothercare!
Have spent 3 weeks waiting for a parcel that was supposedly dispatched the day after I placed an order.
When I tried to contact Mothercare via email, they were very unhelpful, took 5 working days to reply (Apparently this is standard!) and seemed generally dis-interested in where my items were......still waiting.
Funnily enough though, they took my payment as soon as I clicked my little mouse!