Marks and Spencer order cancelled

Marks and Spencers stuff is over priced poorly made crap and I would never buy anything there, the staff and the customers in there are stuck up tossers who thick they are something special.

Marks and Spencer are a fabulous company. If you actually read the T&Cs or your email confirmation you'de actually realise the reason why item's have been cancelled from your order. Oh wow your not going to be ordering from Marks again and we care because.... ? As if a few hundred customers are going to make a difference to us you'll be the ones losing out. Go to John Lewis and you'll recieve worse quality and you'll be paying more. Your choice !!!

My wife and I ordered furniture from M and S Bluewater for delivery on 13th August. We received confirmation that the furniture was coming along with delivery instructions on 3rd August . Two days before the furniture was due for delivery we were contacted by a rude individual in their customer services stating that they had run out of fabric and that we could no longer have our furniture. ( I take it they upholster furniture two days before delivery) (I think not) We took our business straight to John Lewis and the furniture was delivered today. We would never order furniture from Marks again. The way they treat customers is a disgrace. This is not the service we have come to expect from this company.

Last month I ordered a Pair of North Coast Pure Cotton Washed Jeans because they came with a free Shirt worth £25. Just hours before the dispatch I was informed that the Jeans were no longer available and they went ahead delivering and charging me for the shirt without confirming the Order with me.
After I wrote and phoned to them all they said is "we are sorry", "you can return the Item if you dont like it".
I was treated like shti and I am never going to shop online at M&S.

I purchased a corner sofa and love seat from m & s in sun stria fabric and have had no end of problems with it. Firstly the first two sofas were broken when delivered. I am now on the third sofa but experience problems with the fabric fraying on the cushion cover which comes away from the piping. Has anyone else experienced this with this particular fabric? I have complained to the store on numerous occassions only to be told they will replace the cover again, but my point is this should not be happening at all. I expected quality goods from m & s and clearly got none!!

very disappointed with delivery time, first item was damaged, returned, second item still has 7 week wait making 16 weks from order to receiving. Good job it is not a bed or essential item!

26th Dec 09 ordered two chairs from the charlotte range at M&S
. 6/2/10 received phone call telling me chairs no longer available, a problemn with the covers.
Later the same morning received e-mail from M&S telling me the chairs would be delivered between 7.00 and 7.30. No date only time.
This email was an acceptance of my order.therefore the payment had been made on my M&S card. in response to my reply M&S have said they are refunding my money within 10 days. Seems to me they are borrowing my money for 10 days.
Won't buy furniture with them again.

Yo are not the first person to say you have had trouble with sub standard furniture from a certain store ,but it strikes me that whatever firm you buy from at his time of year they are alw\ays behind schedule, I ordered a suite ( not from the same place as mentioned earlier) and it took 19 weeks and one of the settes were marked when it came !

Phoned 10.00 am about today's TV delivery from M& S (was told would definitely be before 8.00 pm). Waited whole day then at 18.15 had a call to say no it would not be delivered today!

Just emailed to CEO. See what he can do. Will keep you posted.
11 Dec 2009

I ordered a suite from Marks and Spencer August 2009, I was advised and kept up to date regarding delivery which took place as scheduled. Howevr, the item which is Montreal 2 x armchairs and 1 large 2 seater sofa. Disaster. The material was pooling on the seats, the leather was bagging, the back cushions were not cut to shape which resulted in the cushion hanging over the back of the chair.
I complained and waited for 1 week for an independent technican to call. He agreed with me and found even more defects, the cushion density was different on various parts of the furnishing.
The techinians report was issued to M&S and no communication I had to contact them, to find that they had gone ahead and reordered without consultation. No apologies, at over £2,500 I am not a happy shopper. I will update you on how this saga ends as I have no faith in M&S furniture (stick to bra's and pants M&S)

I am very disappointed in your responce to the advert that was placed in the mail on sunday mag.for a ladys dress which was in amethist wih a v neck and ruched bodies. After searching the webto know aqvail, I telephoned the no given which was your no , when answered I was given a no to serch fo it which wasnot of the dress that was advertized. I rang your customers services once again to be told that particular dress had been modified and was no longer available in its present form, I really can't believe that a company like yours could put a false representations in a very popular news paper I would be gratefull for your comments

I am furious and feel totally let down by M&S. Ordered a very pricey (£600) mattress in July. 10 days ago had a call to say it is in stock.I had been tracking the progress on-line and had read that it was now in stock. I received a letter confirming this, and saying the delivery people would be telephoning to arrange a ' window'. Yesterday this happened and we were told that it would arrive between 7.00am and 11.00am today. We would also be phoned before 10.00 today to confirm we were ready etc. Up not bright and very early. 10.00am and no call. I phone and after a long wait am informed that the mattress is not even in stock. My problem with this is how can a mattress be on a lorry in the evening and not on it the next morning. Any suggestions from anyone would be most welcome. Has the mattress been stolen perhaps?!