Marks and Spencer order cancelled

very disappointed with delivery time, first item was damaged, returned, second item still has 7 week wait making 16 weks from order to receiving. Good job it is not a bed or essential item!

26th Dec 09 ordered two chairs from the charlotte range at M&S
. 6/2/10 received phone call telling me chairs no longer available, a problemn with the covers.
Later the same morning received e-mail from M&S telling me the chairs would be delivered between 7.00 and 7.30. No date only time.
This email was an acceptance of my order.therefore the payment had been made on my M&S card. in response to my reply M&S have said they are refunding my money within 10 days. Seems to me they are borrowing my money for 10 days.
Won't buy furniture with them again.

Yo are not the first person to say you have had trouble with sub standard furniture from a certain store ,but it strikes me that whatever firm you buy from at his time of year they are alw\ays behind schedule, I ordered a suite ( not from the same place as mentioned earlier) and it took 19 weeks and one of the settes were marked when it came !

Phoned 10.00 am about today's TV delivery from M& S (was told would definitely be before 8.00 pm). Waited whole day then at 18.15 had a call to say no it would not be delivered today!

Just emailed to CEO. See what he can do. Will keep you posted.
11 Dec 2009

I ordered a suite from Marks and Spencer August 2009, I was advised and kept up to date regarding delivery which took place as scheduled. Howevr, the item which is Montreal 2 x armchairs and 1 large 2 seater sofa. Disaster. The material was pooling on the seats, the leather was bagging, the back cushions were not cut to shape which resulted in the cushion hanging over the back of the chair.
I complained and waited for 1 week for an independent technican to call. He agreed with me and found even more defects, the cushion density was different on various parts of the furnishing.
The techinians report was issued to M&S and no communication I had to contact them, to find that they had gone ahead and reordered without consultation. No apologies, at over £2,500 I am not a happy shopper. I will update you on how this saga ends as I have no faith in M&S furniture (stick to bra's and pants M&S)

I am very disappointed in your responce to the advert that was placed in the mail on sunday mag.for a ladys dress which was in amethist wih a v neck and ruched bodies. After searching the webto know aqvail, I telephoned the no given which was your no , when answered I was given a no to serch fo it which wasnot of the dress that was advertized. I rang your customers services once again to be told that particular dress had been modified and was no longer available in its present form, I really can't believe that a company like yours could put a false representations in a very popular news paper I would be gratefull for your comments

I am furious and feel totally let down by M&S. Ordered a very pricey (£600) mattress in July. 10 days ago had a call to say it is in stock.I had been tracking the progress on-line and had read that it was now in stock. I received a letter confirming this, and saying the delivery people would be telephoning to arrange a ' window'. Yesterday this happened and we were told that it would arrive between 7.00am and 11.00am today. We would also be phoned before 10.00 today to confirm we were ready etc. Up not bright and very early. 10.00am and no call. I phone and after a long wait am informed that the mattress is not even in stock. My problem with this is how can a mattress be on a lorry in the evening and not on it the next morning. Any suggestions from anyone would be most welcome. Has the mattress been stolen perhaps?!

It also seems it doesn't matter if you address your letter to CEO Sir Stuart Rose - or anyone else, it just ends up at the same place they answer your calls.

Much to my surprise, was a reply to the letter I sent to Sir Stuart complaining about one of his call centre agents and the way I have been treated over them being unable to fulfill my order - it was actually signed by the agent I was complaining about!!

Have just had an amazing row at of all places marks and spencer about a refund of white jeans, jeans were bought in York store last thursday in the rain,really pleased with my purchase until I got home and realised I had taken wrong size as had tried on both 10 & 12,took them along with reciept to stockton branch for refund or exchange this morning to be told they looked worn and were marked,and didn't think refund was an option, called manager who said the same while rolling her eyes about,I asked how I could have worn jeans with all tags still on to be told "they would have been hidden with a long top",and that dirt on them was tranfer from reciept and that I should have put in in my purse!!! Stood my ground and she gave refund as goodwill gesture!,really crap service especially as have just spent over a grand on lounge furniture from them.

Marks and Spencer have stopped their in-store customer ordering service!

I am so disappointed. M&S have until now offered a service where if they don't have something in your size, they will order it in for you.

Now you have to buy it online and pay £3.50 delivery - just to try something on! - And what if it doesn't fit? - Well that's your £3.50 down the drain!.

They offer free delivery if you spend over £150! - what a great way to get the cash strap public to spend spend spend!

You would think that stores would be doing more to encourage people INTO them - not away from them.

We ordered a dozen items from the M&S website just before Christmas. They were presents to be delivered direct to various family members. A few days later we got an email from M&S saying that none of the items were available and the order was canceled. So we had to hit the shops and pay for next day posting to get all the presents delivered on time. I complained to M&S and they had nothing to say except that the items would be "removed from the site in due course". A week after our original order and all the items are still listed as in stock, even though none of them actually are. This must have caused a lot of problems for people this Christmas.

Well at least you didn't order a christmas hamper - ordered in 13 th dec delivery expected before 18th - now 23rd still not dispatched. No response to e-mails - Oh and yes I bought from Wrapit (wedding present rip off ) earlier this year.
A "merry christmas" from M&S - following the Woolies example of customer service? -May they go the same way.