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Sky 'No Satellite Signal Received' message

I think that Sky on occasion may treat their customers badly.  I work for MGT which is a sub company for Sky, and to be honest with all you people who are having this problem, Sky don't care about you once they have your money.

Just a small tip - if you are experiencing No Satellite Signal and you are out of warranty, just say to them that you want to cancel and you will be passed through to cancellations turnaround department where they will attempt to keep you as a Sky customer.  They will either offer you a half price service call (decline this) or they will then offer you a free service call.  Let them know that you are highly unhappy and suggest that you could maybe get half price TV for the next 3 months it'll work wonders for yourself.

Sky only have a writing department and take 28 days for a reply most of the time.  Sometimes they won't even bother to reply and if they do it'll be 3 months down the line!  Don't let Sky mess you about, just tell them you'll go to Telewest.  They don't want to lose you as a customer so it will have a profound effect.

A satellite dish mounted on a wall You will never get a Team Supervisor/Team Leader even though "we" as agents say that we'll go and ask them.  We just sit there and do nothing because they won't take over the call as they are not really allowed to by orders of BSkyB!

If you do get an engineer out for free, he'll just come out and change your box as that's the easiest thing to do.  Make sure you get confirmation from the cancellations team that they'll check the following (Satellite Dish, LNB, Sky Box and cabling).

Normally all they will do is change the box which automatically means that your Sky will work for 10-15 minutes then they'll get you to sign the piece of paper then clear off. This of course means phone us back later to say that the engineer has not done his job!  You know why?  Sky doesn't have a clue how to fix YOUR problem.  They can only move the sat dish or replace stuff if that doesn't work then they'll just keep on trying.

Sky can be unprofessional at times and as contractors we are not allowed to tell customers how much the call-out actually costs.  We're not allowed to mention any deals etc. to the customers.  If I wanted to tell you say... how much a Sky HD box is I would have to transfer you through to Sky Sales, which is probably at least a 15 minute wait on the phone when I could have just told you.

I will try to pop back from time to time and update this site with information on how to do an LNB reset etc. That way you won't need to phone Sky!

By: Anonymous from Fife (Can't say more, otherwise will get sacked!)

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Yes, £65 to come for a rooftop. After taking your advice and threatening to leave- free of charge and a better deal. Many thanks!!

+1

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wendy - 28-Apr-13 14:32 

I believe that sky block the signal on my tv at certain times. The box has worked fine for years, yet it stopped working a few days before Christmas; the time when everyone wants their tvs. We called and refused to pay for a callout then a few days later the channels came back, and have worked fine ever since.


But now the same signal problem has occurred again, and coincidently sky rang the same day. Maybe some engineers in the area were having a slow week...

The box works fine in wind, snow, rain, but on a clear day I cannot get a normal signal.

-3

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132463 - 24-Apr-13 19:36 

omg mate thanks for this bskyb are really bad i had no sat signal i went threw all the rubbish they said they wanted pay out fee i got a box from my mate changed it over it worked for 15 min NO JOKE ! now what will i do ? please hwelp i have no cash to pay this so no tv whats so ever pure gutted

-2

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olly79 - 24-Mar-13 12:28 

We left sky about two years ago. Still have dish but now just use freesat service. New foxsat box (approx. £200) already paid for itself. Do you really need sports channels when all you're really doing is paying for obscene wages to obscene footballers?

-3

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PeterRake - 14-Mar-13 22:08 

You will be waiting a long time matey; I used to live in a housing assoc. block of flats that were not cabled up, for tv or internet, although all the surrounding houses were.

This has occured at other HA flats where the HA authority has not granted permission for the cable company to encroach on their land for one reason or another, so depriving their residents of choice.

The cable companies do not "backtrack and fill in the gaps" so to speak.

Anyway who needs over-priced Sky when there is Freeview?

+2

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Stalag14 - 4-Feb-13 18:20 

I was with virgin for years(with no complaints),then when I moved I was told I couldn't get virgin in my block of flats,therefore I went with sky,i have the same package as I did with virgin but am paying double every month.I have had no signal in my bedroom tv for the past week or so and my plus box in my main tv wont record half of the time.Sky are totally rubbish,and as for someone saying you don't have to pay for it whilst its not working are bullshitting,because I do.The best they can do is knock a couple quid of your bill(which is so little its unnoticeable).I for one will be checking from time to time and when virgin comes to this flat I will certainly be switching back to them.

-1

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annoyed sky customer - 4-Feb-13 10:39 

By an extremely curious co-incidence the "no Satellite Signal" occurred on two consecutive
evenings at precisely 9pm last Saturday and Sunday (17/18Nov); what a surprise ! Prime
Time viewing. A call to Help line - pulling plugs and pushing switches produced no positive
results but "Ahha your box seems to be an old one; we can send an Engineer to fix the
problem". Well, that was Saturday, on Sunday it was straight TV screen adverts for a new
box. Of course, it is quite an incentive to keep the TV off and just buy DVD's and that will
be the outcome when one doesn't get the service one pays for.

-2

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Bennie - 19-Nov-12 13:42 

Think about it this way... Say your with T-Mobile and your phone breaks and you don't have insurance then YOU HAVE TO PAY FOR IT TO BE FIXED OR BUY A NEW ONE! why should sky be any different? Sky should let all of you cancel, you probably won't be happy to hear that you pay extra on top of your monthly bill at virgin to rent the boxes.

-3

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sjxbsskznzajajxbd - 8-Jul-12 00:50 

Sky - Believe in Better. I expect most of the people on this thread now believe in better than Sky.

-4

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Oi - 13-Jun-12 08:12 

I feel like I have just been mugged by Sky!

I called them 2 weeks ago to match their price against a Virgin offer I had received.

Sky offered a 25% reduction in monthly cost, plus a new HD box (mine was 10 years old). Not bad, I thought.

I called them today (2 weeks later) to take them up on the offer. At which point they decided to only offer a 20% reduction on monthly cost and no new box.

Talk about kicking your loyal customers in the teeth!

I am very angry. Sky have treated me so badly that I will do anything to not use their services ever again.

Sky - not to be trusted.

0

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Graeme Edinburgh - 12-Jun-12 15:21 

Even the weather is good, still the message of "No Satellite signal is not been received". Few channels come clean but the others have this message for a long time and I miss programs. Whoever have written this article, does have a point.

+2

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I have sky - 6-Jun-12 18:32 

i have found this sight very helpful and informative,thank you so much to the technician that use to work at sky

+10

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andrea - 6-Jun-12 07:40 

"Sky TV dishes are crap"

"Sky TV is crap"

+4

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Sky is for muppets - 8-Feb-12 19:09 

Sky TV dishes are crap. We have had about 5mm of snow tonight and there is no signal being received. Just indicates what rubbish Sky supply. These dishes should be able to cope with that amount of snow, or as they are powered from the box,then there should be an element of heat to keep the dish frost and snow free. As the dish is on the chimney there is no way we can free it ourselves. Contacting Skys equaly as crap customer services was about as useful as ringing up the Vatican for TV advise. If this weather continues we are going to be paying for a service that we are not getting.

This means that every time we get a little snow we get no TV, which is not good enouth. I appreciate that Sky is not responsible for the weather but they are for their TV equpment.
Oh well the answer is easy, we will just have to go back to Virgin.

0

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John - 6-Feb-12 21:36 

whilst i appreciate the sky employees sad attempt at trying to make out they do everything possible to help the customer i have to agree with the person from MGt, i was also working with MGt who is an outsource company for sky a few years ago and trust me as a floor walker i took over all calls when needed and as an outsource there were certain things we had to transfer to what was called 2nd tier technical if "we couldnt deal with it" but saying that it is not because we couldnt deal with the issues its because sky thought they were so much better at it and more often than not we decided not to even bother with sky an deal with the issues ourselves because of their incompetance and as far as training goes this is nothing to do with anything once u knew a couple procedures u could do anything so dont give me the rubbish that sky were better because they were better trained blah blah blah, the fact of the matter is sky do not care about their existing customers until they threaten to leave end of and as a sky customer myself i can varify this twice and the reason the contract was withdrawn from MGt is because sky couldnt cope with the fact that not only we were doing their job we were doing it 10 times better

+9

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Anon - cannot give details due to same reason as author - 26-Jan-12 16:37 

Have had 'no signal' message on Sky Sports 401/402 since 27th Dec. Called Sky. I said needed 'roof team'. Engineer visits Jan 12th--- can't go on roof needs 'roof team'. I speak to engineer's manager who says 'must send out engineer to assess job first!!' So have to wait until today Thurs 19th Jan to book in next visit. Last night Engineer phones to say will arrive between 10am and 2pm. I say is it 'roof team'? No he is on his own but is qualified to work on roof????.
Is this just incompetence or one big Scam!!! I also wonder what sort of phone bill I have racked up waiting for next person to come to phone!!

0

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12344 - 18-Jan-12 09:39 

Hi I am not a sky customer but they have put a sky dish right in front of my kitchen window obscuring the view ( I am on the second floor flat ) as the dish belongs to the first floor flat I was hopping mad ( my flat rented out so only just found this out ) there is a sky dish on ground floor flat opposite me so cannot see why it could not have been installed lower. Before I start the battle for it to be removed I would like some advice if you have any (should I go through sky or the management commity of our flats ) as they are a new block of flats this is 1st dish so far to be put on as extra reason being bedrooms have poor signal) we have main sky dishes on roof ) really appreciate your input if you can help before battle commences.

-8

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Annio - 7-Apr-11 08:24 

And we all "believe in better" don't we. As in "Believed that SKY was something better than others, but it wasn't - it turned out to be crap, what a sucker I am"

If everyone voted with their feet they would have to improve. Simples.

-7

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Oi - 12-Mar-11 10:33 

As a Sky technical advisor this article made me laugh. The reason we don't let out-sourced workers give out full information is because they aren't fully trained. I went through 4 months of training - the author did not.

Sky do not only have a writing department (and the writing department we do have contact customers within 72hrs). In a Sky in house call centre ask to speak to a manager and you will (or the advisor will get into trouble). The service you get from out-sourcers however, is shocking.

9 times out of 10 when I get a call with no satellite signal it can be fixed on the phone - because I'm properly trained. And if I feel someone deserves a free service call, or a reduced rate service call I give it to them. Chances are though, if you're paying £100per month just for TV, you can afford a £65 one off fee for an engineer. Free service calls are for pensioners who can barely afford the basic package as it is.

Oh, and the guy below who can't wait 7 days for an engineer? Read a book. Seriously, you can't live without TV for 7 days? You don't pay for it while you're waiting for it to be fixed, you know.

-33

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A Sky Employee - 23-Feb-11 01:18 

Hi,
Thanks so much, we had this problem and followed your advice, we have a sky engineer coming out free of charge in 2 days!!! Saved us £65!!! Thank you!!!

-2

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Tash - 8-Feb-11 17:32 

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