Sky 'No Satellite Signal Received' message
I think that Sky on occasion may treat their customers badly. I work for MGT which is a sub company for Sky, and to be honest with all you people who are having this problem, Sky don't care about you once they have your money.
Just a small tip - if you are experiencing No Satellite Signal and you are out of warranty, just say to them that you want to cancel and you will be passed through to cancellations turnaround department where they will attempt to keep you as a Sky customer. They will either offer you a half price service call (decline this) or they will then offer you a free service call. Let them know that you are highly unhappy and suggest that you could maybe get half price TV for the next 3 months it'll work wonders for yourself.
Sky only have a writing department and take 28 days for a reply most of the time. Sometimes they wont even bother to reply and if they do it'll be 3 months down the line! Don't let Sky mess you about, just tell them you'll go to Telewest. They don't want to lose you as a customer so it will have a profound effect.
You will never get a Team Supervisor/Team Leader even though "we" as agents say that we'll go and ask them. We just sit there and do nothing because they won't take over the call as they are not really allowed to by orders of BSkyB!
If you do get an engineer out for free, he'll just come out and change your box as that's the easiest thing to do. Make sure you get confirmation from the cancellations team that they'll check the following (Satellite Dish, LNB, Sky Box and cabling).
Normally all they will do is change the box which automatically means that your Sky will work for 10-15 minutes then they'll get you to sign the piece of paper then clear off. This of course means phone us back later to say that the engineer has not done his job! You know why? Sky doesnt have a clue how to fix YOUR problem. They can only move the sat dish or replace stuff if that doesnt work then they'll just keep on trying.
Sky can be unprofessional at times and as contractors we are not allowed to tell customers how much the call-out actually costs. We're not allowed to mention any deals etc. to the customers. If I wanted to tell you say... how much a Sky HD box is I would have to transfer you through to Sky Sales, which is probably at least a 15 minute wait on the phone when I could have just told you.
I will try to pop back from time to time and update this site with information on how to do an LNB reset etc. That way you wont need to phone Sky!
By: Anonymous from Fife (Can't say more, otherwise will get sacked!)
Comments from visitors
whilst i appreciate the sky employees sad attempt at trying to make out they do everything possible to help the customer i have to agree with the person from MGt, i was also working with MGt who is an outsource company for sky a few years ago and trust me as a floor walker i took over all calls when needed and as an outsource there were certain things we had to transfer to what was called 2nd tier technical if "we couldnt deal with it" but saying that it is not because we couldnt deal with the issues its because sky thought they were so much better at it and more often than not we decided not to even bother with sky an deal with the issues ourselves because of their incompetance and as far as training goes this is nothing to do with anything once u knew a couple procedures u could do anything so dont give me the rubbish that sky were better because they were better trained blah blah blah, the fact of the matter is sky do not care about their existing customers until they threaten to leave end of and as a sky customer myself i can varify this twice and the reason the contract was withdrawn from MGt is because sky couldnt cope with the fact that not only we were doing their job we were doing it 10 times better
-1
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Anon - cannot give details due to same reason as author - 26-Jan-12 16:37
Have had 'no signal' message on Sky Sports 401/402 since 27th Dec. Called Sky. I said needed 'roof team'. Engineer visits Jan 12th--- can't go on roof needs 'roof team'. I speak to engineer's manager who says 'must send out engineer to assess job first!!' So have to wait until today Thurs 19th Jan to book in next visit. Last night Engineer phones to say will arrive between 10am and 2pm. I say is it 'roof team'? No he is on his own but is qualified to work on roof????.
Is this just incompetence or one big Scam!!! I also wonder what sort of phone bill I have racked up waiting for next person to come to phone!!
Is this just incompetence or one big Scam!!! I also wonder what sort of phone bill I have racked up waiting for next person to come to phone!!
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Hi I am not a sky customer but they have put a sky dish right in front of my kitchen window obscuring the view ( I am on the second floor flat ) as the dish belongs to the first floor flat I was hopping mad ( my flat rented out so only just found this out ) there is a sky dish on ground floor flat opposite me so cannot see why it could not have been installed lower. Before I start the battle for it to be removed I would like some advice if you have any (should I go through sky or the management commity of our flats ) as they are a new block of flats this is 1st dish so far to be put on as extra reason being bedrooms have poor signal) we have main sky dishes on roof ) really appreciate your input if you can help before battle commences.
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And we all "believe in better" don't we. As in "Believed that SKY was something better than others, but it wasn't - it turned out to be crap, what a sucker I am"
If everyone voted with their feet they would have to improve. Simples.
If everyone voted with their feet they would have to improve. Simples.
-6
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As a Sky technical advisor this article made me laugh. The reason we don't let out-sourced workers give out full information is because they aren't fully trained. I went through 4 months of training - the author did not.
Sky do not only have a writing department (and the writing department we do have contact customers within 72hrs). In a Sky in house call centre ask to speak to a manager and you will (or the advisor will get into trouble). The service you get from out-sourcers however, is shocking.
9 times out of 10 when I get a call with no satellite signal it can be fixed on the phone - because I'm properly trained. And if I feel someone deserves a free service call, or a reduced rate service call I give it to them. Chances are though, if you're paying £100per month just for TV, you can afford a £65 one off fee for an engineer. Free service calls are for pensioners who can barely afford the basic package as it is.
Oh, and the guy below who can't wait 7 days for an engineer? Read a book. Seriously, you can't live without TV for 7 days? You don't pay for it while you're waiting for it to be fixed, you know.
Sky do not only have a writing department (and the writing department we do have contact customers within 72hrs). In a Sky in house call centre ask to speak to a manager and you will (or the advisor will get into trouble). The service you get from out-sourcers however, is shocking.
9 times out of 10 when I get a call with no satellite signal it can be fixed on the phone - because I'm properly trained. And if I feel someone deserves a free service call, or a reduced rate service call I give it to them. Chances are though, if you're paying £100per month just for TV, you can afford a £65 one off fee for an engineer. Free service calls are for pensioners who can barely afford the basic package as it is.
Oh, and the guy below who can't wait 7 days for an engineer? Read a book. Seriously, you can't live without TV for 7 days? You don't pay for it while you're waiting for it to be fixed, you know.
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A Sky Employee - 23-Feb-11 01:18
Hi,
Thanks so much, we had this problem and followed your advice, we have a sky engineer coming out free of charge in 2 days!!! Saved us £65!!! Thank you!!!
Thanks so much, we had this problem and followed your advice, we have a sky engineer coming out free of charge in 2 days!!! Saved us £65!!! Thank you!!!
+4
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This annoys me big time.
When I pay for a service, the equipment should be included. I mean if a telephone pole blows over, BT need to ensure it is fixed to provide me with the service I am paying for.
I shouldnt have to pay, for thier design flaw. I mean, they could spend double on dishes, with hardcore brackets which simply wont move in the wind.... but they choose not to knowing that when it does break... ill pay for it.
Again and again.
Ill be leavin thats for sure, TV is ok, but im not desperate and im not a mug.
When I pay for a service, the equipment should be included. I mean if a telephone pole blows over, BT need to ensure it is fixed to provide me with the service I am paying for.
I shouldnt have to pay, for thier design flaw. I mean, they could spend double on dishes, with hardcore brackets which simply wont move in the wind.... but they choose not to knowing that when it does break... ill pay for it.
Again and again.
Ill be leavin thats for sure, TV is ok, but im not desperate and im not a mug.
+8
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I have been unable to view SKY for almost 2 weeks. Despite contacting them and going through the reset, reboot still have no picture. All they could do was offer me an insurance policy which would cover the call out charge (£65) but I would be paying £8.00 per month!
The comments stated are very interesting particularly the last one. I live in the IOM and unlike UK residents we dont have any access to the other packages offered by SKY e.g Broadband. . The good thing is after reading this forum (especially the last visitors comments) I have made a decision and I now intend to cancel my subscription (£72 per month). Does anyone have Rupert Murdoch's contact details? I suggest we contact him and let him know what a poor service he is head of.
The comments stated are very interesting particularly the last one. I live in the IOM and unlike UK residents we dont have any access to the other packages offered by SKY e.g Broadband. . The good thing is after reading this forum (especially the last visitors comments) I have made a decision and I now intend to cancel my subscription (£72 per month). Does anyone have Rupert Murdoch's contact details? I suggest we contact him and let him know what a poor service he is head of.
+1
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lets all ignore sky why do we watch it movies for instance the same one is on two channels and if they are not at least 5 to 10 years old what a load of rubbish
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hi can you please help snow fell off my roof and moved my sky dish and now the sky tv is saying no signal please turn off and on and retry but it still saying no single can anyone help
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Hi can you help.. I've been replacing gutters on my customers house. I have moved the sky dish on the swivel pole, then turned it back. The sky tv is saying "no signal please to turn off and on at mains then retry". Still not working i've checked the signal strenth and there is none. Any Ideas?
+10
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oh my god this worked a treat THANK YOU THANK YOU THANK YOU!!!
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I've had sky+ hd for under a year and already have had to run a system reset loosing all saved progs and now its gone off altogether with no signal. I called sky and was put through to a young indian kid whos broken english only served to anger me more as I struggled to navigate his sentences and understand his advice as best I could, the end result being "i'll get an engineer out to you.let me see when we have one available" I wait eagerly for some good news and he comes back with "ok he can get to you on the 30th".This is unacceptable as it was the 23rd!!!!. The guy then tells me he will call me back to see if he can do it earlier and guess what?,he doesn't bother so I guess i'm stuck waiting a week for a service that is substandard to say the least.I can't say I remember in my contract or at the time of signing being made aware of all the problems these boxes seem too suffer or the lack of service actually given to paying cutomers.
+5
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Hello. I have had no signal from sky this week! The first time lasted 2 days which started Monday about 3pm and that was it till Wednesday when it came back on at about 3pm! All was ok and then it went off again Thursday evening at 8pm. It came back on today(Friday) during the morning some time. Of course we phoned but you just get sick of hanging on for hours! It has to be Sky's fault but I know that they like you phoning the 08 & 09 numbers because its more money in their pocket. My main problem is without Sky ordinary TV is just the pits! ChrisB xx
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I understand exactly what you mean - I am having the problem 'no satellite signal...' and the answer is it is either the dish, wires or box. I must be privileged, as when I unplug and try to get the very specific channel I am trying to get to work with sky +, it miraculously works but none of the others do. Sounds to me there is a fairy in the sky servers that knows when a user does this and makes sure it works. I reckon their set up cannot cope with demand so they 'switch off' service - maybe they need better satellites as current are clapped out...
+1
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Hello, can anyone help? My Samsung Tv was connected to sky which I could recieve on the ext source. I unplugged my Tv and disconnected all leads from the Tv with the anticipation of replacing it with another Tv which unfortunately did not arrive. When I connected all leads back to my Samsung all I got was no signal as if it was suggesting that nothing was inserted into the scart socket. However when I switch the sky on it does automatically go to this souce so is obviously picking up something but no sky picture
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A few months ago I started getting "No satellite signal" messages on several premium channels. I tried the LNB reset, but to no avail. Sky offered to send an engineer but only if I paid for the call-out. When I pointed out that I had been premium customer for several years, paying over £65 per month, so should not have to pay, they were not interested. I said that if they would not fix the problem for free I would cancel my premium package. They were still not interested, so I cancelled, and now have a basic package.. Sky made no attempt to change my mind, so they are losing £45 per month, ie much more than it would cost them to fix my problem.
+10
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I moved house a year ago with sky and recieved no satellite signal at the new place. They charged me £65 for an engineer to come and fit it. I move house again 6 months ago and the same problem happened, they charged me another £65. Believe or not I moved house yet again yesterday and I am recieving no satellite signal.
I am a very unsatisfied customer with sky, I think there services are aweful and the company will do everything in its power to get the most money out of you. I am going to try your method and cancel my subscription with sky and see if they can offer me anything. thank you
I am a very unsatisfied customer with sky, I think there services are aweful and the company will do everything in its power to get the most money out of you. I am going to try your method and cancel my subscription with sky and see if they can offer me anything. thank you
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as a sky engineer I would like to say that when I attend a service call I will ensure that every thing is checked or changed on the system its not only in my customers interest but also in my interest we are not all cowboys or incompatant at our jobs you will always get those that want to have a stab at people /business
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Hi I wondered if I could have some help with regards to my sky plus HD box it keeps saying no signal being recieved when I unplug it and check all the wires still no signal ... So I then switch it off for a few days and it worked again for about 2days then off again ... When it does work the recording isnt working although it does pause when you are watching a programme... I have been on the setting and its full strength on input 1 but nothing at all on input 2 also input 2 isnt locked is this the problem ?
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