Home delivery at your convenience

Too true Bill. I work in a service industry and cannot believe how stupid some people are regarding appointments. No matter what you do you can't win. If you want to visit during working hours then you get " It's no point coming on a Monday cos' I'm at work ! " or in the evenings it's "What time do you call this, I'm having my dinner " If you work weekends you get the " I'm not wasting my weekend waiting in for you, I only get two days off a week ".

It is always interesting that the people who have created the problem, I.E. when it is convenient to deliver the item that is too large to be brought home by car/public transport, are outraged that they have to take time off during the working week. But it is perfectly in order to expect the delivery driver to mess up their social/family life by working evenings or weekends, probably without any increase in pay. Kettles,pots, class snobbery?

Well if you think thats bad I work for a company called brighthouse they also are a pish to work for because they dont care about their workforce,they let you work 12 hours a day doing deliverys in unfit vans, bust tail lifts and very heavy schedules going from one part of the planet to the other,they have you out some days doing 9 white good packages for example washing machine, american fridge freezers, and the majority of customers live in the crows nests. I also have a pet hate- when people dont remove their old white goods before we deliver. It would make our lives a lot easier as delivery drivers if people werent so abusive and rudes towards us only trying to do our jobs

Argos drivers are super beings being able to life very very heavy items and put them wherever needed, plumb them in and even take the packaging away. They also do extras!

I think argos drivers are great always put items where needed even upstairs

I'm another argos driver and getting sick and tired of customers giving us abuse for things that are absolutley not our fault. We have got the right not too do your delivery if you are rude and abusive towards us. The purpose of our pre-call is to prepare you for your delivery, so why when we arrive are people rarely ready, I.E old sofas still in the room, clutter on the stairs, etcetra. And another thing, why do people who are due to get keys for their new home arrange delivery for that day? Alot of the time theres a delay in the process of recieving keys, plus do you really want more boxes lying around while you sort out your other items.

I also work for Argos the amount of customers that think that we are there as there personal removals person is unbeliveable. LOOK YOU ONLY PAY £5 FOR (DELIVERY) THIS DOES NOT MEAN WE ARE THERE TO UNPACK, MOVE YOUR OLD ITEMS, HOVER UP OR DUST FOR YOU. We are there to deliver a item that you or someone else for you has ordered NOTHING MORE. Oh and by the way please make sure you measure your doors so you wouldnt be disappointed if we cant get it in!!!!!!!

I work for argos direct home delivery and Id like to know why do customers persist in giving the delivery driver hassle when all we do is deliver them. they are given a time slot of 7am-12, 10am-2pm or 12pm-6pm by the store/internet. You can guarantee that if we can try to get the deliveries off earlier then we will. a small tip for you if its a signed for delivery and your not in or cant get home to take delivery stick a signed note on your door with order number and a safe place to leave your item I.e shed, garage, back garden, neighbour then we are permitted to do that and it IS in OUR best interest to complete a delivery

People are told from 7am so why do they tell us at 7am "oh wasnt expecting you this early" which part of from 7am dont they understand? The times are approximate not exact we have to take into account roadworks/level crossings, traffic congestion especially between 8-9.30 on school runs and people going to work, delays at other deliveries etc so we do not guarantee the exact time given we usually say within a specified time ie 30 mins to an hour. Again if you are out at these times leave a signed note designating where you want the item and we will leave it where you request in a safe place

We are not there to be abused and insulted when something is missing or damaged or if theres any other problems that what customer services are for so have a go at them instead

We DO NOT take away old appliances or connect new ones unless you have paid for the deliver and connect service which is not done by argos direct drivers, we do NOT take away packaging or assemble items no matter what the store staff tell you.

As for going to an upstairs room it is based on weight, size and ease of access but this is at the discretion of the driver but we take into account the style of your staircase anything on the walls ie pictures/ornaments etc, we are NOT allowed to unpack items in case we damage them or the property

I try to avoid ordering anything which has a 'signed for' delivery. Whilst this is not often possible with large items such as 'white goods', I would rather order from people who send things by the regular post so I don't have to wait in ALL DAY, or just buy from a shop at my convenience. I have waited in before only to get a letter saying I was not at home!

I've just quit Comet after 11 years loyal service, they are such a poor company to work for, after I handed my notice 3 of my mangers refused to speak to me, acting like big kids because I left them in the busiest week of the year, but I had no choice they were putting me under so much stress. The delivery guys are always moaning about their management, it seems to do well as a Comet manager you have to be an uncaring nasty piece of work.

Argos is just as bad. We ordered something and were given a delivery date. It didn't arrive so I phoned and was given another date. It came next day which wasn't the date I was given and then the following week a duplicate item arrived. I phoned for them to collect the duplicate and was given a date but they didn't turn up for that either so it's in the kitchen waiting for another pick-up date. They told me that they didn't have a record at all of the item even though I'd got a delivery number.

I think you delivery drivers do an excellent job. I have worked as a scheduler for a couple of large delivery companies and realise that you guys are really up against it. I have been that guy having a go at a driver for not making his drop or missing a collection, but when you go home at the end of the day you think to yourself, you know they're only doing their best. Keep up the good work guys and don't get too stressed when out on the road, I know I would!