Problems with CSA payments
13-May-2008
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Problems with CSA payments

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I am absolutely fed up with the CSA.  I guess you could say that I am one of the lucky ones since I have actually been receiving payments through them, albeit not regular and often there ends up being a mess up of some sort and I end up having to ring them up.

Man holding a baby, Problems with CSA payments

Today was another one of those days where I had to ring them for the umpteenth time.  This time it was about my October payment which they received on the 10th October and to date (8 th November) I have still not received.  I originally phoned them about this a week after I should have received it to query where the payment had got to.  I'm sure it will come as no surprise to hear that I never got a straight answer and was told someone would look in to it and get back to me.  I was surprised to receive a couple of calls from them but the problem was still not resolved and no reason was given.  I have been phoning up on a weekly basis and when told someone would ring me back last week, no one did.

I have just rung them up again and have been finally informed that an incident has only just been raised regarding this payment as it seems to be "stuck" in their system and they can not over-ride it.  So they now have to get in contact with their "big boys" based on another site who, funnily enough, have hundreds of other incidents to deal with.  Why has it taken so long for someone to finally realise that there was a problem with this payment?

Today I was informed that they have now received the November payment which is on its way to me and they don't foresee there being any problems with that.  What really worries me is because of their incompetence and horrific computer system, my ex-husband actually owes arrears of around £990!  This is money that rightfully belongs to my daughter and I really wonder if they will ever recover this money from him in full.  Apparently my current payments include £32.64 of arrears which would mean that it will take a minimum of nearly 2½ years to fully recover this money which is absolutely ridiculous!  I did query this with them and asked about the rumours about the CSA closing and the lady proceeded to tell me that they haven't heard anything yet.  But if it did cease to exist all cases would be closed which would mean that my ex-husband would get away with not paying me any of the arrears.  Now tell me, how can this be justifiable?

As difficult as it may be, my advice to you is to try your very best to come to some sort of arrangement with you ex-partner regarding maintenance.  Only involve the CSA if there is no other option.  If you are in the process of going through a divorce, try to get an arrangement included in the divorce court order.  Unfortunately I could not do the latter as he made himself insolvent just as the divorce was being finalised.


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Barbie please tell me you must be joking Get a job Barbie have some pride
*KEN  28-Feb-2008 19:45

 
This is to the head person over child support, My daughter was not able to pay her lawyer after she won her case in getting her kids back, so was this lawyer allowed to pay you all off so the decree could be missplace or not recorded? for when she came there no body could find her decree.I'm writing because this mess up cause her to lose her job and now they are homeless,but she did hear you all are sending money to her ex who don't have the children after he brought in the old decree from 1980s. it's has been over 3 years,Tuesday Fed 19 I'm going to send a leter to the news cause this don't make since
*Tan  17-Feb-2008 14:37

 
I think you should take some time off Lorraine and go travelling. I know being a mum is hard work Its not an impsossible task as a single mum. I really think your wasting time living off hand outs though, I worked for every penny saved up had a career break then had kids off my own finances. Now there a thought...
*LUCY  31-Jan-2008 12:44

 
The csa are rotten to the core, I work for the gov and they have been told to collect owed money basically at any cost or methods. Corrupt I think is the word
*nemesis  27-Jan-2008 14:49

 
The guy travelling is a legend hes clearly deserves credit hats off to him!
*SUZIE  24-Jan-2008 18:21

 
I thinks its an outrage I spent 15 years abroad and visiting my kids each month to escape the one sided payment arrangement single mums are happy to accept. you want kids the maybe you should pay your huge debt to them when you start working again.
*Josh  24-Jan-2008 12:46

 
I would like to say I'm one of the lucky ones but unfortunately I'm not , I split with my ex partner in January 2002 the 25th to be exact and I have received £30 altogether three seperate payments of a massive £10 each time. My ex partner payments have been calculated at £56.90 a week so by doing the sums he owes my daughter quite a bit to date. So as we go by being told they cannot track him down or trace where his working that not to mention the times he put hisself into mental hospital to be excused from contributing to his only daughters upbringing. We find that his off travelling the world spending twelve months in Spain then your off to Germany , Ireland , Canada , America sending us pictures of hisself on Daytona beach so while we get by I get told by the capable csa staff that it doesn't cost a lot to travel. So despite several phone calls telling them where his living even where his working I'm still told they are still investigating the case so almost six years on I'm still no further forward my daughter is still not living half of the fancy life her so called father is living. I now found out that he is going to apply for a work permit for America which is a joke because at present he's not able to work due to stress. My last little gripe and believe me I've saved the best to last he has recently put in an grievence against the arrears and the csa reduce the arrears by one year without even telling me I found out casually one day while ringing them , they didn't even have the decency to tell me that not only had a grievency been put in but that they had reduced the monies owed to my daughter.
*Lorraine  04-Jan-2008 20:13

 
After a year of the CSA doing absolutely nothing with our case, my ex-husband and I did come to an arrangement that we were both happy with to ensure that our children were provided for. I asked to opt out of the CSA's involvement and they flatly refused to allow me this. Now they have made up a huge sum of debt that they claim that my ex-husband owes, are taking it directly from his wage, but our children are not receiving any of this money. They are paying it to the "Defender Of The Realm". No one will tell me what this actually means. No one is answering my letters and my ex-husband and I are banging our heads up a brick wall of indifference. It's our children that are suffering as a result. It seems to me that no parent can ever win with this organisation no matter which route you try to take to ensure the welfare of your children, which, afterall, is meant to be the whole aim.
*Tracy  10-Dec-2007 20:30

 
After a year of the CSA doing absolutely nothing with our case, my ex-husband and I did come to an arrangement that we were both happy with to ensure that our children were provided for. I asked to opt out of the CSA's involvement and they flatly refused to allow me this. Now they have made up a huge sum of debt that they claim that my ex-husband owes, are taking it directly from his wage, but our children are not receiving any of this money. They are paying it to the "Defender Of The Realm". No one will tell me what this actually means. No one is answering my letters and my ex-husband and I are banging our heads up a brick wall of indifference. It's our children that are suffering as a result. It seems to me that no parent can ever win with this organisation no matter which route you try to take to ensure the welfare of your children, which, afterall, is meant to be the whole aim.
*Tracy  10-Dec-2007 19:20

 
The CSA are representing the greedy if you ask me. The CSA charge you for a carer allowance, in other words you have to pay the Parent who wont give you access to your child so they can afford to go out every weekend, have a top of the range mobile. The children very rarely have any benefit of the money provided. The latest complaint that makes me laugh is the Parent who is on benefits not receiving all of the money taken from the non-resident Parent, I totally agree with this, there is no reason why someone should be rewarded for sitting at home all day. I believe that Parents who give their child away via adoption should also be made to pay.
*Kev  09-Dec-2007 01:00

 
Has any one tried to start a new claim recently? I would like to make me ex pay me more each month above what the court agreed in maintanance currently stands at.
*barbie  24-Nov-2007 00:07

 
Has any one tried to start a new clam recently? I would like to make me ex pay me more each month above what the court agreed in maintanance currentl stands at.
*barbie  24-Nov-2007 00:06


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