Problems with CSA payments
02-September-2010
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Problems with CSA payments

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I am absolutely fed up with the CSA.  I guess you could say that I am one of the lucky ones since I have actually been receiving payments through them, albeit not regular and often there ends up being a mess up of some sort and I end up having to ring them up.

Man holding a baby, Problems with CSA payments

Today was another one of those days where I had to ring them for the umpteenth time.  This time it was about my October payment which they received on the 10th October and to date (8 th November) I have still not received.  I originally phoned them about this a week after I should have received it to query where the payment had got to.  I'm sure it will come as no surprise to hear that I never got a straight answer and was told someone would look in to it and get back to me.  I was surprised to receive a couple of calls from them but the problem was still not resolved and no reason was given.  I have been phoning up on a weekly basis and when told someone would ring me back last week, no one did.

I have just rung them up again and have been finally informed that an incident has only just been raised regarding this payment as it seems to be "stuck" in their system and they can not over-ride it.  So they now have to get in contact with their "big boys" based on another site who, funnily enough, have hundreds of other incidents to deal with.  Why has it taken so long for someone to finally realise that there was a problem with this payment?

Today I was informed that they have now received the November payment which is on its way to me and they don't foresee there being any problems with that.  What really worries me is because of their incompetence and horrific computer system, my ex-husband actually owes arrears of around £990!  This is money that rightfully belongs to my daughter and I really wonder if they will ever recover this money from him in full.  Apparently my current payments include £32.64 of arrears which would mean that it will take a minimum of nearly 2½ years to fully recover this money which is absolutely ridiculous!  I did query this with them and asked about the rumours about the CSA closing and the lady proceeded to tell me that they haven't heard anything yet.  But if it did cease to exist all cases would be closed which would mean that my ex-husband would get away with not paying me any of the arrears.  Now tell me, how can this be justifiable?

As difficult as it may be, my advice to you is to try your very best to come to some sort of arrangement with you ex-partner regarding maintenance.  Only involve the CSA if there is no other option.  If you are in the process of going through a divorce, try to get an arrangement included in the divorce court order.  Unfortunately I could not do the latter as he made himself insolvent just as the divorce was being finalised.


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I have been trying to get CSA to sort a problem out that I have with them for the last year. I have phoned, written and done every thing in my power to get it sorted to no avail. Today I phoned them once again and the operater l;aughted at me which was most rude. I am going around in circles and getting no where, Every month there is a problem and I must have spoken to just about all who work there. They are useless and have told me I need to keep track of what they pay me and if nor correct get in touch with them. My ex partner has monay taken at sorce so its the CSA that doent know what it is doing. Id give up but I need the money and although I have put numerous complaints in, nothing is happening. They have admitted they have failed me but nothing seems to be done and I am out of pocket by at least £500. This is a lot of money to me. Where do I go to get someone to help me??????
*Gail  17-Aug-2010 09:53

 
my childs father has diddled the csa somehow :s when we where looking for a house to move into he claimed he was on roughly £1000 per month, we budgeted on this figure to live, fortunatly we never moved into our house. he refused to pay anything for my daughter, 5 months down the line he still has not paid a penny for her needs. this lead me to contact csa to secure a stable future for my daughter, hes told csa he earns a pityful £150 a week and therefore has to pay £19 pounds a week for his daughter. if he paid £19 and I paid £19 per week I would find it very difficult to provide for my daughter, as every mother knows babies grow and grow and grow and seem to need new cloths every 2 to 3 weeks or so and bills are higher in the winter to keep my daughter warm in her home, electricity bills double sometimes triple because we know babies get mucky and have 3 maybe 4 outfit changes a day so means more wasing ect, also new toys for babies dont come cheap, and when weaning a baby that can get extremley expensive. I took legal advice and I am seeing matter through court in the near future, I contacted csa 14 weeks ago and still have not received any payment, I think myself lucky that I dont struggle as I live with my parents and my heart goes out to less fortunate mothers who the csa mess around with payments, the system is a joke and needs dramatic changes
lauren/female/20
*lauren  17-Aug-2010 01:48

 
I have a tribunal case waiting for a date (06/10) and contained in the paper work are comments all through saying that it is only the income used for child maintenance and not any related expenditure so the mortgage thing is wrong wrong wrong. CSA, they are a load of you know what! my ex has decided he works full time now for no money okay! and guess what they are still believing this ! pray for the tribunal to have some brains! hey tc thats some mortgage isn't it!!!
*JTT  02-Jun-2010 14:40

 
I've just had a letter from the CSA advising me my ex husband no longer has to pay anything at all for our two children aged 9 and 13. I've called them to find out the reason----------he has a new baby and his morgage is £302 a week!!!! We lived in army accomodation when we married, he ran up thousands of pounds of debt in my name resulting in me taking an IVA and living in council accomodation - my rent is less per month than his mortgage is weekly! The CSA feel it is appropriate for him to live a lavish lifestyle at the expense of his children. Does anyone have any idea who I can turn to for advice?
*tc  01-Jun-2010 16:53

 
im disgusted they way my partner as got away without paying maintenance for his son who is now 16 . He says hes ill what a load of tripe csa have done nothing at all it would be different if it was me.
*lucy  08-May-2010 20:58

 
I am a father who pays csa every month to my daughter even know she forbids me seeing her due to a new partner in her life. My question is does csa have to follow rules and procedures when working out payments per months or do they have the authority to just take what they like?
*Leon  06-Mar-2010 13:58

 
All you that are saying get out and work. Some of us cant. I have two disabled children, one whoms my ex husbands. He owes my son 6,000 and is determined not to pay him a penny. Not all of us can work. I pay my way and so does my new husband for my ex;s kids. So stop saying women get a job.

Why should it only be the woman that pays for the kids when a relationship breaks down. Ive been waiting 13years for any money from the pig. No men are not mealtickets but should help with the everyday upbringing of their children. And thats what the CSA is meant to do. so you can be ashamed all you want. At least my kids know its me and their step father that support them financially.
*trish  01-Mar-2010 16:41

 
Women should get jobs and support themselves. Men are not a mealticket. You make me ashamed to be a woman.
*jo  12-Feb-2010 20:05

 
I have a debt of £40,320.10...no enforcement!
Self employed actively encouraged to defraud the system
*unta  28-Jan-2010 22:34

 
my advice to any woman would be to choose more carefully when selecting a male of the species to father their children. Its a tricky job I know but if women were more clued up they would do well to assume at some point your man will leave you and your offspring to get on it alone. Bearing in mind 1 in 3 marriages fail the woman needs to prepare if possible for the inevitable and feather her nest financially in the years proceeding the inevitable. If not possible,get out there , find a job , go it alone and trust that retribution will be served when your ex , old and decrepid requiring the love attention and financial help from his offspring will be ceremoniously packed off to the grottiest old folks home that they can find.
*the realist.  22-Dec-2009 00:01

 
Bye Bye, I don't have a problem getting my ex out of my mind, it is my turn to laugh now,

I have a problem with the bad system we have in the UK,

Guess what, my lad tried contact three years ago, my turn to say what he told me,

I just hate seeing other blokes being treated like I was,

I have problems with lots of subjects, this is just one of them.
*Gainsborough lad.  07-Dec-2009 23:07

 
just thought I would have a look thro the last year of comments to see what everyone is jibbering about as I came on to see what help I could get regarding the CSA. NOTHING from M Shorthouse who seems to have NOTHING to say about CSA problems but has a problem with women, GL has a problem with getting his x out of his mind, Wendy you should tell the papers to look at this site as your x is a hated editor who earns well over 100k and the public should know what a sleazball he is.csa I agree GL should shut up because obvious the child wouldnt go with him and to tell a decent mother to hand over a child = maniac.Im contacting the independant case examiner = thats the only route not this griping.Bye
*bye bye  07-Dec-2009 13:46


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