Oh no, not another Talk Talk gripe
|
Oh no not another Talk Talk gripe - Oh yes it is! After 4 months of trying to chase up my modem,(free broadband is the bit that entices you to them). I was told that actually it had not been ordered for me. |
|
|
Well this was bad enough, but add on the dozens of calls to talk talk that either:- |
|
|
By dozens of calls, I sincerely mean dozens. Today I got through and decided enough was enough. I left my ISP and BT to save money, but I will welcome them back with open arms, they did nothing wrong really, I just tried to save a few quid that’s all. In conclusion, Talk Talk provide the worst customer experience I have ever received and I’m sure that if I find the tonic that will give me infinite life it will not be beaten. I will cancel my direct debit in the morning and will stand in court to defend myself rather than pay for a service I had no chance of ever getting. If Talk Talk were to advertise based on how they actually perform, taking away all the spin and lies it would read “Talk Talk - probably the worst customer service in the world!” Thank you - I feel far better. By: Mark |
Comments from visitors
I am seriously contemplating resorting to litigation against Talk Talk, in respect of their failure to provide a service that is fit for purpose and subsequent loss of earnings, under the trades description legislation.
Perhaps if a significant number of dissatisfied Talk Talk customers threatened them with legal action, they may get the message, that although their call centre is tucked away in India, they are not immune from civil legal requirements?
Graham
Home move is terrible and I mean terrible, can't keep your same number even if it’s the same street, charged £50 for administration (what administration, its just a new account!?), given new contract of at least 18months no matter how far through your old contract you were.
Contacting them is impossible. I registered an on line account, sent them a question using the my account feature on their website and got an email back stating due to data protection they needed more info such as bank account number the direct debit comes from..etc. Why would someone want to contact them on my behalf to change a direct debit date??? I replied to an email from them to get a reply stating they cannot accept questions by email….. crazy.
Cannot change direct debit date even if you cancel it to start at the beginning of the month, I can do this for gas, electric, sky and almost all other bills even the council tax can be changed from start to middle of the month but noooo not talk talk.
I could go on but really what is the point, they won't listen or change there ways. There cheap and I guess the simple fact is you get what you pay for, rant over!
They are utterly useless and I would say to anybody thinking of swapping dont use Talk Talk.
get e-mails back sying sorry to hear your having
problems,and I have sole control of your problem,sole control dont make me laugh,
a least 10 e-mails of different people claiming to have sole control over
my problem,dont think they know that sole control means one person
not 10
talktalk-crap crap
alk Talk - the worst ISP in - 1-Feb-11 14:48
Fed Up Still!! - 17-Jan-11 17:17
Tracy Astwood - 15-Jan-11 19:52
Jeremy Jones - 12-Jan-11 12:34
olatunde folashade - 15-Dec-10 17:14
Currently I've reduced three of these to shouting and swearing on the phone, two more to actually hanging up on me after I've fixed their faults for them and a sixth one to tears after he promised to refund my entire talktalk bill for the last three months.....
My weapon of choice with these muppets? COMMON SENSE! - Works EVERYTime!
Masked Marauder - 15-Dec-10 00:12
Avoid at all costs
IF YOU WANT TO DIE YOUNG FROM TALKTALK THEN JOIN UP.





