Talk Talk poor customer service

My daughter switched to Talk Talk (silly girl) to save money, connection was great no problem.The line went faulty oh dear! now been off for a month. Call centre haven't a clue last excuse was a tree needed cutting down---there is no tree line goes house to pole then U/G to exchange.I can see this ending up in court to get her out of contract, can't find details of their SLA's published anywhere even though they admit they have failed them. I'm ex BT and I've a good idea where the fault is but they wont talk to me and have no repeat NO technical knowledge whatsoever.BT could be bad,but never this bad!!! Who trained these people???

update from my comment 2/5/08 below. TT phoned me friday night, Warrington number (01925), very apologetic, they said I shouldn't have received the final demand and they would refund my £19.99. Still not happy with them. If you're with TT keep hold of all bills, invoices and statements, take notes of all names dates and telecons. Don't accept the brush off from the Indian call centre, email a complaint and refer to their Code of Practice. If you're not with Talktalk, don't even think about it!!!

We have been with talktalk phone wise since the start but had BT lines and Wanadoo connection - never had any problems. Changed completely to talk talk and find that Email conns. are sluggish to say the least. As I told the tt person yesterday, it's like having a pm service, and am sure that all the rest of whoever they serve gets early am service. Definitely they cannot cope with the volume they have attracted. We should be reimbursed for what we are putting up with. Am always amazed how great the startup screen for E is, as it purports to allow you to do wonderful things on tt mail. Just getting mail when you want it would suffice!

I've been with TT since July 07, I had originally had just the telephone with them and it was great, no problems, then I transferred the whole lot over to TT, broadband and line rental, since then I've had nothing but problems. I can hardly get a connection on my modem, I have phone TT 4 times, and its really hard to understand what they are saying, most are ok, some are just plain rude! So nearly a year later I'm no better off and paying for a service that TT are not providing, I am so fed up at getting nowhere, does anyone know who I complain too other than TT. I'm lucky my modem has stayed on long enough to write this!

After a final 3 months of appalling service from talktalk from November 06 to Feb. 07 I transferred my line rental from talktalk back to BT. Unknown to me this breached my contract and talktalk disconnected my broadband and tried to charge me a disconnection fee. I eventually got a fixed and final settlement figure from talktalk which I paid in March 07 and thought I'd heard the last from this dreadful company.Unbelievably, on the 1st May 2008, 14 months later, I have received a 'FINAL DEMAND' for £19.99 to be paid within 7 days or threatening licensed debt collection and 'your credit rating may already be affected'. I contacted talktalk, the first person I spoke to agreed that there hadn't been any previous correspondence regarding this so called debt, but I was then put on hold and eventually spoke to another person who quite seriously stated that talktalk had sent me 15 (fifteen) demands for payment of the £19.99. I stated that this was absolutely ridiculous and that I would refer the threats to a solicitor and requested talktalk withdraw the threat of licensed debt collection. Talktalk refused and said the threat would only be withdrawn on receipt of a solicitors letter or the money. The letter, giving 7 days notice, was posted on the 28/4/08, received on the 1/5/08 and with the bank holiday weekend I have only Friday 2nd may to find a solicitor, make an appointment, issue instructions and pursue the matter before the 7 days is up. I have therefore decided to respond to this legal bullying by paying the £19.99. I have paid the amount over the phone today, talktalk refused to issue a receipt and only agreed to send an email after an argument (without a receipt, how would I prove to bailiffs that the alleged debt had been paid). Incidentally, the guy today stated that talktalk had sent 3 reminders for the money.

My wife has just been on the phone for over an hour trying in vain to sort out our Broadband with Talk Talk. We have recently moved house, this was a stressful experience but believe me it was nothing compared to trying to move our Talk Talk service to the new address. This company are without any doubt the 'pits' when it comes to customer service.

been with talk talk for 2 months now, vastly quicker, better AND cheaper than AOL my previous supplier.

When I started with One Tel many years ago they were quite efficient and competitively priced.
Since Talk Talk have taken over the business the standard of customer service has deteriorated significantly and their web page is virturally useless.
I have just tried to register for on line billing to avoid their new administration charge but cannot get a response.
The new charges to be introduced in May must make them much less competitive and make BT more attractive again.
I'm seriously tempted to switch back to them

Thankyou line engineer, you sound like a customer I could talk properly with oer the phone. Half of these people sound like 6 year olds on the phone. Sadly I'm leaving soon as I'm moving to my partners house in Ireland. Thank god I'll be free from these snotty , rude, pig ingnorant, arrogant tossers I've had to call customers!!

Charles Dunstan is Captain of a shoddy ship. He is not man enough to admit his business is build on reps froging peoples details. I was victim of a fraud by one Talk Talk rep. I want nothing to do with this band of rogues

Telephone is OK. Broadband is awful, unreliable. Connection drops all the time, to be exact once every minute!!!!
I wish I had stayed with BT too. ;-(

Line/Exchange Engineer, finally someone who has inside knowledge on how things work. You are absolutely right, if everyone knew ow things work they wouldn't have these kind of problems.

Bless you Line/Exchange Engineer