Talk Talk poor customer service

I totally agree with Come back BT's comment about the terrible customer service. It seems that no one knows what they are doing. We order our broadband service 3 month ago and we are yet to get it.

We are also going back to Virgin Media

DON'T GIVE UP THE FIGHT against this appalling company. After 14 months, many letters, and numerous calls from debt collection agencies later they have finally credited the account with the money they said I owed and didn't! I sincerely hope that they go bankrupt and all the numpties I have had the displeasure of dealing with are sacked.

Having problems with the landline and broad band. Have been complaining to the engineers who take take up so much time and then come up with an answer, our engineer will call you in next forty-eight hours. They leave amessage on your mobile"We have found no faults" So why the hell the line is not working as it should you ask yourself and again you are left at the mercy of the engineers whom you contact and go through the same agro again and again. This has been going on for the past seven weeks. Out of desperation I will have to go and see a medium to tell me when my phoneline will be fixed by looking at her Crystal Ball. Her reply might bring some comfort.

I ordered mine on the 9th Jan 2010 the line was installed on the 26rh Jan and the latest broadband date is april 6th. they may talk talk the talk but they cant walk the walk.

2 months on from joing talk talk I am still waiting for my Broadband! Calling customer services didn't help at all. Useless staff who can not read a screen and when you finally do get somewhere you are promised things which they fail to deliver on. If you thought BT was bad then you haven't experienced anything yet.

Dave

Ordered TalkTalk: 28th Jan 2010
Line Installed: 5th Feb 2010
Broadband activated... 2nd March/8th March/10th March/11th March..... Now date changed to 24th March 2010!!!!

since they disconnected my phone 3 weeks ago very day I email them, 3 phone calls to them 1 back and they still cant be bothered to reconnect my phone they are really poor at customer relations

The internet is only available when it is convenient to them, which means that at night I have difficulty connecting to the internet. The technical team cannot assist and I now know how to go through the same process and am prompting them after the internet failing so many times. I want to change provider but the contract only finishes in Jan 11. Not happy with the phone either.

Talktalk are very polite to you when you are asking to speak to a particular department, but when you get throught to that department they cant help, also it you have to wait in the queue to be answered it takes upto anhour. and there are no internet links that you could go on to save time.

I was promised free broadband if I took a new line with Talk Talk. Having paid for the installation I then received a call stating they couldn't provide free broadband after all for some reason that is beyond my understanding. I therefore told them that I was not willing to pay the extra and I would not have the broadband service. I since paid someone else for setting up broadband. Without any warning my phone has been disconnected altogether! I am now faced with having to get a full reconnection. Trying to sort this out I've made 3 calls all of which lasted for more than 30 minutes at my expense and all I get is passed from one department to another they now tell me that I can't have phone only. This has cost me well over £100 which I will try to get back but do not expect much success. Very stressful company to deal with!

every time some one picks up the phone my internet goes down for at least a good half an hour

TalkTalk have a new billing system that does not allow two online accounts at the same email address. They arbitrarily chose to deregister one of my two online accounts. It is impossible to reregister for online billing, as the account I wish to reregister under a newly created email address, according to their system, is still registered under the old email address.

Email and phone contacts over several weeks produce no result. They just send what appear to be standard responses, including how to create an email account. I've done that. They tell me to wait 5 days and try again. I've done that...twice. It is as though they either do not read the emails or simply don't understand English.

on the 15th nov 09 I ordered phone and broadband through talk talk I was told once phone went in it would take 21 days max for my broadband to go in the phone line was in within days but 21 days later nothing no welcome pack no router nothing.
i phoned talk talk and they knew nothing about my broadband so they said sorry and re placed the order this continued for 3 months with me phoning up nobody knew what was happening with my order and kept re ordering.
on the the 10th of feb I moved so I phoned the home movers dept and gave them my new address and they said they would cancel my old line I also had a good moan about the broadband issue and they told me they would not charge me for any broadband or conection fees.
I got into the new house and within days the phone was ok but the broadband team said they had lost my order again so I asked to speak to a manager and she said she would sort out my broadband and get it fast tracked through.
6 days later I recieved a bill for £165 they had not taken off any conection fees as promesed and tried to charge me for broadband since november 09 so I phoned again and they said sorry and they would sort it out and while I was on the phone I would get an eta on my broadband and they told me that the eta for broadband was the 17th of april I said how is that fasttracked thats even longer that the promised time of 21 days.
i asked to speak to a manager and they told me nobody was available.
they looked at my account and saw that my old line was still active and had not been canceled.
so this is where I decided to write to watchdog.
it should not take 6 months to get broadband I mean half a year is a bit poor do you agree