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I never thought I would say this but we are seriously considering going back to BT and I thought their customer service was woeful. They are not anywhere near as bad as Talk Talk though. I have just sent them a letter and the bit below is an extract of what I said to them:-
“I decided to leave BT because there customer service was terrible and I was promised that Talk Talk would be better, a lot better. But you are worse, if fact I think the worse company I have ever the misfortune to deal with! On our first bill there was statement ‘Here at Talk Talk we’re truly committed to providing you with the highest level of service’; I notice on our latest bill that this statement has disappeared – very strange that!”
Well I don’t really expect to get a response to that letter, but who cares – come back BT, because all is now truly forgiven since I have had such a terrible experience with Talk Talk!
By: Come back BT
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