Vehicle repairs at rip off garage
12-May-2008
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Vehicle repairs at rip off garage

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Fixing a car

My gripe is with the big garages and in particular vehicle repairs and the quotes you are given where they don’t fix the problem, but charge you a ridiculous amount anyway.

Is it just me that gets annoyed when I take my car in to get a problem fixed and I get a bill for all the solutions they tried that didn’t fix the problem?  They give me an estimate of £50 which miraculously turns into a bill of £200 plus.  Why should I pay for a mechanic that doesn’t know what the problem is?

My favourite is when you get "we didn’t find the problem, but we replaced your battery, starter motor, oil filter and horn, so that’s ten grand please, and you still have that knocking noise.  Come back next Saturday when we have more time" and "oh we threw those old parts out, so you can’t take your car back until you pay."

Shouldn't we be paying the money to fix the problem, hence using an expert in the first place?  Not financing a complete trial and error process that always seems to be in the region of a few hundred pounds?

"It will cost £100 to fix your oil leak sir" after a cursory view, but then a bill for £400 comes in to cover all the other items we tried that didn’t in fact fix the leak.  Grrr…

Car tyre

I can state however that I have never had this problem with smaller local garages and that I understand that sometimes things do need to be looked at in stages to fix them.  But so many times I seem to have been overly stung for the lack of knowledge on the mechanics part, and I cant help but think that perhaps there is something dodgy going on at these larger garages.


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Mechanics all have a price book for what to charge and how long it should take for each job.For example a water pump on a 1987 Chevy truck would be 2 hours to install and the cost of the part.Now if mechanics want the professional title,then they must use a professional time limit for every job.Outside of this is shop supplies which should be reasonable and fair.There is a time limit on every job and make them pull out this book and go over it with you.Then if they want to take their time,thats there loss. You have agreed to the labor costs already and the part costs,this book is guide line to how much they can charge and how long it can take as a professional mechanic.Anyone who disagrees with this is not the mechanic you want to be putting your faith or trust in.Walk out the front door and try another mechanic who will do this for you.This can save a lot of time,aggravation and of course our hard earned money.Professional mechanics have a time limit for every job and know the costs very well.
*Lee Julich  10-May-2008 05:21

 
I live in Canada, the average even in a small garage is 60-110 per hour.Now that is bad enough,only to get bill and have the same problems as before still present and unfixed.I took my tuck to Vintage Automotive in Calgary,Alberta for an oil leak and a brake problem cost me 200.00 to have him tighten 8 bolts and then charges me 110.00 for test driving my truck to tell me what I had told him when I brought it in,I need a proportioning valve,did I get one No of course not.Today I fixed and found all my problems,the oil leak was coming from the oil sensor line,not the tappet covers that he fixed,as I fixed those today and see they have not been touched in years.I will pay a lot more than 110 per hour if you can show me a true caring professional who does the best he can for me.Mechanics are the same as dentists and lawyers and see a way to profit and do the least possible to really do a good job.So thanks Fred Armstrong at Vintage Auto for ripping me off and making me do your job.Today I spent 3Hrs and found and fixed all that was wrong and I did it correctly and cheaply only 212.00 for all the parts.I thought the garage could do it faster as I am on a strict time limit.Wrong they do the poorest work possible and cut corners when ever they can,what about safety and protecting fellow motorists.
*Lee Julich  10-May-2008 04:53

 
Grrrr... So I had a call from my local Vauxhall garage in Sunderland - 'Can you bring your Corsa in, the ABS system has been recalled, and needs replacing... there's no charge'. So, I'm not bothered... there's nothing wrong with my 2 year old car. It works like a dream. I book it in because otherwise I'd probably be violating my insurance if the ABS did have a fault.

Pick my car up later on, and driving home I now notice that my car makes a clunking/squealing noise whenever I break of turn a corner. It doesn't sound at all healthy. I take it back to the garage a week later, and 'oh, it's not the ABS system. We'll need to take a longer look, and of course you'll be charged for that'. Turns out they 'suspect' it's my break pads, that are apparently really corroded and worn away... How odd that I didn't notice this until I took it into the garage, and odd that they didn't pick up on it at my yearly service... I smell a rat, but have no way to prove it!!
Any ideas? - very frustrated female!
*Liz  20-Apr-2008 17:01

 
I've just had my V.W Bora serviced at "Greenwoods of Keithley", and I must say I was impressed with not only the service they provided, but was nicely surprised by the cost of it (£200) less than V.W Quote...........The personal service was very good also, as I had arrived early to pick up the car, the owner made me a coffee and was very chatty (makes a change from some Garages I've been to) Little things like this are so sadly missing these days. Thankyou "Greenwoods" I will definately be back for next service and M.O.T......
*Tiger Feet  11-Apr-2008 00:57

 
.diesel specialist in Speke, Liverpool ripped me off, £650, to cure smokey exhaust & fit cam belt.
I suggested turbo fault, engineer said no, air in fuel pipes is the problem,o.k your the expert. after 3weeks fitting injectors, ega valves? new fuel pipes, filters and stuff, garage tells me, yes you were right, turbo's knackered, give me another £ 5/600 and I will fix problem. bbbut I said that in first place, I've given you £650 already, tough. vans outside, undrivable, what now ???
*rkay2006@tiscali.co.uk  02-Apr-2008 14:37

 
Lizards

I was under the impression that a quote was binding, ie that was what you pay. An estimate is non binding ie a rough guess.

I could be wrong about this so give the citizens advice a ring.
*SteveK  20-Dec-2007 22:44

 
Iv just had my motor mot'd at local garage Greenwoods of keighley the quote was for £300/£350
but I got a bill fot £500 + That aint right and when I complaned he says it was only a quote but on thr recept they have listed all the iteme and the price then changed the price of all the items again ............lizards
*lizards  20-Dec-2007 16:22

 
I have just put my car into Gordon Lamb in Chesterfield, they are my local Nissan dealer and I wanted them to look at an idle problem with the car. The garage had it all day, never called me so I called them at 15.00. We don't know what it is yet the surley service receptionist said. He called me back at 16.00 to say, "This doesn't look good I know" but after looking at your Nissan X-Trail and putting it on the diagnostic your fuel pump has failed and it will not start. If you want it fixed it will be £2000.00. I asked why, he didn't know and was less than helpful. I contacted Nissan and they said as I had missed 1 service they wouldn't help as it was out of guarentee. (Three year old car) I did some investigation on the internet and found hundreds of cases with simular idle faults. I how have a car 15 miles from my house I cannot use and am seeking legal advise. The message is do not under any circumstances use GORDON LAMB of Chesterfield darbyshire or buy a Nissan to start with. Angry up to now loyal custome. Nigel
*Nigel Rose  10-Dec-2007 09:28

 
I have just had mycar serviced and mot'd and now it keeps cutting out when slowing down at a junction or lights. have taken it back to garage and after keeping it for day said it was okay but it isn't! fed up female.
*paula  09-Dec-2007 18:52

 
Avoid Vauxhall garages at all costs. Take your motor elsewhere to be fixed for they really like to pull your trousers right down at Vauxhall.

They wanted £1,200 for the work on my car and it was not able to start up and leave their car park. It was in a worst state than it was before it went to the garage.
*J Sloane  02-Nov-2007 13:29

 
I'm convinced that garages take the p if a woman turns up in a car - I took my car to a local garage two days ago to be told that the work I needed doing was at least a day and a halfs labour plus this that and the other and that it would be at least £400 possibly more..........my partner took the car to another local garage who said that the work that needed doing (the same as the quote I had) - would take at least an hour and a half and would cost no more than £210 - duh - how does that work.............
*p'doff in devon  02-Nov-2007 13:06

 
Wow from what I hear about main dealers ripping people off Im sticking with my local back street garage. the problem seems to be manufactures makIng It harder for independant garages to work on cars and makIng a monopoly for themselves If nothing is done we will all be paying TOP DOLLAR FOR SECOND RATE SERVICE. In the mean tIme Im stIckIng wIth PDL AUTOS In MIddlesbrough
*joyce123  30-Oct-2007 20:39


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