Problems with BT phone and broadband

I gave BT the order of the BooT, even their nasty little line I closed down. They kept on persering month after month "to come back to BT" by phone: wholly unannounced they would call at suppertime. How rude they were when I told in plain English to get lost.

Their 1571 service was scheit. They had more 40 years to modernise properly. They failed to do so. I hope they sink.

BT chairman you should be reading these comments. Your company is useless. I have had a business broadband account for 3 weeks and it was cut off out of the blue last weekend. Endless phone calls later I was told that it would be reconnected on 16th May. My business will be out of business by then as it's an Internet company!! They now pride connection tomorrow. Watch this space. But why cut me off in the first place? I've been sent a bill for the (non-existent) service!! Argh!!

This broadband problem is very similar to mine, low connection speed and dropping connection. Open Reach engineer was very helpful and cleared up a noisy line fault but could do nothing about my 400 to 960 connection speed but BT sent me a text telling me my problem is cured! Up to 3 weeks ago I had 3.5 meg and my neighbors still do. I suppose the only solution is to leave BT.

I have BT TotalBroadband Option 3 under contract with six months to run. The price is acceptable though higher than some other providers. Unlike some other providers BT offers a static ip address only to business customers, for which BT charge five pounds per month. It is outrageous that domestic customers don't have the same access! It seems that BT would rather lose me as a customer than charge me an extra five pounds for something that is readily available elsewhere! What a way to run a sweetie shop!!!!!.

My problem has been in trying to cancel a BT business ‘phone line.
Three weeks ago, at the end of January, I rang the ‘Provision of service enquiries’ number on the back of my latest bill. After several minutes of menu chasing I was told that I was in a queue and my ‘Call will be answered as soon as possible’. I waited until the ‘phone had rung over 200 times (interspersed with the same message), and yes, I was counting.
I rang the same number three or four times each day for the rest of the week with the same result. At the end of the week, Friday February 4th, I wrote to the BT Correspondence Centre in Durham (address on the back of the bill).
To date I have had neither acknowledgement of nor a reply to my letter.
I tried the ‘Provision of service enquiries’ number on Saturday February 5th as it claims to be available 8am to 6pm Monday to Saturday. A recorded message told me it is in fact available 8.30 to 5.30 Monday to Friday.
The following week I again rang the ‘Provision of service enquiries’ number two or three times every day, went through the interminable menu and again waited until the ‘phone had rung over 200 times, but never got an answer.
On Monday 14th February I eventually got a reply and cancelled the ‘phone line.
On Monday 21st February, today, I checked and found that the line is still active.
Once again the ‘helpline’ wasn’t answered for over an hour : when I did get through the person I spoke to told me that she could only deal with bill enquiries and put me back into the queue to wait for a different ‘adviser’.
These people are staggeringly incompetent and contemptuous of their customers.

It sound like the same problem with me. All ive asked bt to do is put my broad band on to a new number as the old one had to be scrapped as I was getting nusience phone calls and people ringing up for pizza all hours of the day and night. So I enventually got my new number and asked bt to swap my hub onto the new number. GRRRRRRRRRRRRRRRRRRR I have been ringing and ringing and ringing every time I have to keep repeating my self to a different advisor all the time. So now I havent had broadband for a week and they told me on the monday it be done by wednesday its wednesday today and still no bloody broadband I even spoke to a manager who assured me it will be done by today. I had to ring again today and have a moan yet again tomorrow would be 9 days with no broadband. Well I got a txt saying that my order will be done by 9 pm tomorrow 10th febuary yeah right im not holding my breath BT ARE CRAP AND BAD CUSTOMER RELATIONSHIP.

Bt Broadband is the worst service I have used. It disconnects continually , despite a new hub and endless calls to Bt. Use Virgin it is alot better and faster..

BT must rate as the worst company to have to do business with. I loathe the monopoly they have with regard to ADSL line provision for broadband. I want to drop them, but I cannot.

I want to be able to turn 1571 call minder off. The telecom users in New Zealand can do it themselves. BT says

Can I turn BT Answer 1571 off and on like an answer machine?
No it is not possible to turn BT Answer 1571 off unless you cancel the service. This ensures that you need never miss an incoming call. With the service always enabled on the line you do not have to worry as to whether you have remembered to turn BT Answer 1571 on.

I want to turn it off. I do not want a lecture. I want it off when I want it off.

BT losing the plot. Today we got a letter saying that another customer wanted our number and line and if we did nothing they would be taken away and given to him. We have had the number 20 years and the bills are paid by DD. In the same post 2 letters from BT arrived at our address for this customer. We have phoned the number in the letter(call centre) and are told we won't have the number stolen but we don't trust BT as far as we can throw a telephone box

We asked BT Business to move our telephone line and give us BT Business Broadband and it has been a fiasco from start to finish. So much so that if you ring our office telephone number, you will get a ring tone but we will not answer as our telephone will not ring. We get dial tone but cannot ring out. Out of total frustration, I did this thing on youtube - http://www.youtube.com/watch?v=eSMMdKBDLsw . I wish that there was something else that we could do.

Yes BT are not British any more it is owned by the French and part run by India. I would not touch BT with a barge pole.

You're not the only one. We moved house in June or July 2009, the phone line was transferred to the new occupier (I got a cheque of BT so I know they closed my account), and I closed the broadband account. I realised that they'd kept charging me for the broadband for around 8 months AFTER I'd closed it.

I rang them up, and no, they claimed not to have taken any money from my account since I moved - even though they clearly had. I gave them the details from my statements, including reference no's for each DD, but no, they still claimed they hadn't taken any money, and I would need to send them my bank statements for them to sort it out! (I'd already given them ALL of the info off the statements).

Instead I got the bank to reclaim the money (about £200) through the DD guarantee, and thought that was it.

However! I immediately got 4 (FOUR) letters in the space of 10 days demanding the £200 back (that they claimed they hadn't taken) for broadband services at my old address for service after I'd moved out, or they would take me to court!

I rang the number on their letter and guess what - it's out of service!

That number has a message to ring another number and that takes you to the wrong department. The girl in that department after 20 minutes of trying to get through her broken English said "I'll transfer you" and promptly cut me off.

I've emailed BT again, since they have given me no other way to contact them, and told them where they can stick their bill, and if they don't like that to take me to court.

I think this should be classed as harrassment - I clearly owe them nothing, the problem is in their archaic and frankly useless billing and records system, the fault is entirely theirs.

What if it were an old person they were threatening and trying to bully into handing over money - their heavy handed bullying and threatening attitude is akin to gangsterism and is shameful.

We moved to Virgin but trying to resolve a problem with my mother's telephone. Try using the numbers listed on "Say no to 0870 numbers" making sure that you scroll down to the last section as well as the first section. You can get the head office number plus the Chairman's office direct number which deals with high level complaints. Similarily a website gives Ian Livingston, the chief executive's email address - www.connectotel.com/marcus/ceomail. Hope this helps all those people who have spent hours sitting on the phone hoping that, having been cut off, that they might finally speak to somebody who cares and can resolve the problem. After many hours I struck lucky, having made many different calls thru the head office switchboard, attacking the situation from different angles. The switchboard operators were brilliant, caring and very switched on, having had to deal with an angry frustrated customer trying to get an 83 year old's phone reconnected because they insisted an outstanding amount was still due. Promises to my mother to reconnect within one hour turned into days. Many apologies but no action, this has happened on more than one occasion. Good luck, don't let them wear you down, and use the internet and information out there to beat them at their own game.

Ha Ha Ha H, there are hundreds on here who wouldn't agree with you, do you work for Talk Talk ?

Go WITH TALK TALK!!! Since I have left BT for TT ( now 3 years!) it's been absolutely fantastic! NO PROBLEM whatsoever and it is very cheap and they have an excellent package!!

business customers for telephone best numbers are 0800990088 and 0800001002 no options to pick. business broadband 02075553307 no options to pick.

I have been a customer of BT and its previous owner GPO since 1968 and believe me that makes no odds with them they would rather waste money on getting "New Customers signed up" than making sure their loyal customers have a decent service. In the 42 years I have been with them I have not had a complete 12 months without a breakdown in service always a fault with their equipment. I may add not once has it been due to any of mine. The Broadband Service is a farce (could have been written for the Whitehall Theatre) where I live I am not lucky enough to have Virgin Cable so I am stuck with BT being my provider whether through them or any other provider as my link has to come through the telephone wire. My Son who lives around 500 metres away from me and is on the same exchange has a much higher imput (8mg)with his broadband than me (2mg) and when I question BT why? I am told as his line is connected to another terminal.......they are all in the same exchange building. I live in hope that they will soon be able to offer us all the fibre connection with a much faster download and start up speed at a much cheaper cost than they charge now. Also they should make the connection of the phone a lot cheaper £140 pounds to throw a switch back at the exchange is diabolical and |I've had to pay their levy every time I've moved as well as the 3 months in advance telephone line rental. I feel they are taking the mickey and as I'm 70 years of age and a Widow they think my brain has addled and shouldn't even know what Broadband and its speeds etc mean!!!!!!!!!!!

I had bt 2 yrs ago nov2009 speed sloewd down to 2 meg runnig our bt vision which bt say needs 1.75 mrg t been on the phone every day to network faults.After many visits from bt I now have back to 5.5 meg the only hassle now is line only running at 600 kbs and not getting fast download speed will keep on at the call india call centre and they run your connection from there thats why it takes 24 hrs cause when we phone up there sleeping so if any problems with bt just phone them 3 times daily they will soon get fed up with you and will give in just keep moaning and they will give up if not complain to managers everyday it does work

Well I have the unfortunate problem of being in a conservation area, so I cannot have sky, also Virgin are not in my area, so I have only freeview, so I decided to get BTVision, as my only choice, now along with this I HAD to have bt broadband, all ok ish, a few problems but nothing like now, the past 3days nothing but problems and getting worse,OnDemand shameless s6 most episodes cut short no ends, film on picturebox ( I am a subscriber) ticker scrolls along bottom telling me to subscribe, and now, watching The Hitcher (or trying to) loads errors VO4, and broadband now keeps dropping out intermittently...GRRRRRRR

I can really say the reports you report are truthful bt are above the law we must have trust laws like in the states to protect the public