Problems with BT

BT losing the plot. Today we got a letter saying that another customer wanted our number and line and if we did nothing they would be taken away and given to him. We have had the number 20 years and the bills are paid by DD. In the same post 2 letters from BT arrived at our address for this customer. We have phoned the number in the letter(call centre) and are told we won't have the number stolen but we don't trust BT as far as we can throw a telephone box

We asked BT Business to move our telephone line and give us BT Business Broadband and it has been a fiasco from start to finish. So much so that if you ring our office telephone number, you will get a ring tone but we will not answer as our telephone will not ring. We get dial tone but cannot ring out. Out of total frustration, I did this thing on youtube - http://www.youtube.com/watch?v=eSMMdKBDLsw . I wish that there was something else that we could do.

Yes BT are not British any more it is owned by the French and part run by India. I would not touch BT with a barge pole.

You're not the only one. We moved house in June or July 2009, the phone line was transferred to the new occupier (I got a cheque of BT so I know they closed my account), and I closed the broadband account. I realised that they'd kept charging me for the broadband for around 8 months AFTER I'd closed it.

I rang them up, and no, they claimed not to have taken any money from my account since I moved - even though they clearly had. I gave them the details from my statements, including reference no's for each DD, but no, they still claimed they hadn't taken any money, and I would need to send them my bank statements for them to sort it out! (I'd already given them ALL of the info off the statements).

Instead I got the bank to reclaim the money (about £200) through the DD guarantee, and thought that was it.

However! I immediately got 4 (FOUR) letters in the space of 10 days demanding the £200 back (that they claimed they hadn't taken) for broadband services at my old address for service after I'd moved out, or they would take me to court!

I rang the number on their letter and guess what - it's out of service!

That number has a message to ring another number and that takes you to the wrong department. The girl in that department after 20 minutes of trying to get through her broken English said "I'll transfer you" and promptly cut me off.

I've emailed BT again, since they have given me no other way to contact them, and told them where they can stick their bill, and if they don't like that to take me to court.

I think this should be classed as harrassment - I clearly owe them nothing, the problem is in their archaic and frankly useless billing and records system, the fault is entirely theirs.

What if it were an old person they were threatening and trying to bully into handing over money - their heavy handed bullying and threatening attitude is akin to gangsterism and is shameful.

We moved to Virgin but trying to resolve a problem with my mother's telephone. Try using the numbers listed on "Say no to 0870 numbers" making sure that you scroll down to the last section as well as the first section. You can get the head office number plus the Chairman's office direct number which deals with high level complaints. Similarily a website gives Ian Livingston, the chief executive's email address - www.connectotel.com/marcus/ceomail. Hope this helps all those people who have spent hours sitting on the phone hoping that, having been cut off, that they might finally speak to somebody who cares and can resolve the problem. After many hours I struck lucky, having made many different calls thru the head office switchboard, attacking the situation from different angles. The switchboard operators were brilliant, caring and very switched on, having had to deal with an angry frustrated customer trying to get an 83 year old's phone reconnected because they insisted an outstanding amount was still due. Promises to my mother to reconnect within one hour turned into days. Many apologies but no action, this has happened on more than one occasion. Good luck, don't let them wear you down, and use the internet and information out there to beat them at their own game.

Ha Ha Ha H, there are hundreds on here who wouldn't agree with you, do you work for Talk Talk ?

Go WITH TALK TALK!!! Since I have left BT for TT ( now 3 years!) it's been absolutely fantastic! NO PROBLEM whatsoever and it is very cheap and they have an excellent package!!

business customers for telephone best numbers are 0800990088 and 0800001002 no options to pick. business broadband 02075553307 no options to pick.

I have been a customer of BT and its previous owner GPO since 1968 and believe me that makes no odds with them they would rather waste money on getting "New Customers signed up" than making sure their loyal customers have a decent service. In the 42 years I have been with them I have not had a complete 12 months without a breakdown in service always a fault with their equipment. I may add not once has it been due to any of mine. The Broadband Service is a farce (could have been written for the Whitehall Theatre) where I live I am not lucky enough to have Virgin Cable so I am stuck with BT being my provider whether through them or any other provider as my link has to come through the telephone wire. My Son who lives around 500 metres away from me and is on the same exchange has a much higher imput (8mg)with his broadband than me (2mg) and when I question BT why? I am told as his line is connected to another terminal.......they are all in the same exchange building. I live in hope that they will soon be able to offer us all the fibre connection with a much faster download and start up speed at a much cheaper cost than they charge now. Also they should make the connection of the phone a lot cheaper £140 pounds to throw a switch back at the exchange is diabolical and |I've had to pay their levy every time I've moved as well as the 3 months in advance telephone line rental. I feel they are taking the mickey and as I'm 70 years of age and a Widow they think my brain has addled and shouldn't even know what Broadband and its speeds etc mean!!!!!!!!!!!

I had bt 2 yrs ago nov2009 speed sloewd down to 2 meg runnig our bt vision which bt say needs 1.75 mrg t been on the phone every day to network faults.After many visits from bt I now have back to 5.5 meg the only hassle now is line only running at 600 kbs and not getting fast download speed will keep on at the call india call centre and they run your connection from there thats why it takes 24 hrs cause when we phone up there sleeping so if any problems with bt just phone them 3 times daily they will soon get fed up with you and will give in just keep moaning and they will give up if not complain to managers everyday it does work

Well I have the unfortunate problem of being in a conservation area, so I cannot have sky, also Virgin are not in my area, so I have only freeview, so I decided to get BTVision, as my only choice, now along with this I HAD to have bt broadband, all ok ish, a few problems but nothing like now, the past 3days nothing but problems and getting worse,OnDemand shameless s6 most episodes cut short no ends, film on picturebox ( I am a subscriber) ticker scrolls along bottom telling me to subscribe, and now, watching The Hitcher (or trying to) loads errors VO4, and broadband now keeps dropping out intermittently...GRRRRRRR

I can really say the reports you report are truthful bt are above the law we must have trust laws like in the states to protect the public