Problems with BT

Ha Ha Ha H, there are hundreds on here who wouldn't agree with you, do you work for Talk Talk ?

Go WITH TALK TALK!!! Since I have left BT for TT ( now 3 years!) it's been absolutely fantastic! NO PROBLEM whatsoever and it is very cheap and they have an excellent package!!

business customers for telephone best numbers are 0800990088 and 0800001002 no options to pick. business broadband 02075553307 no options to pick.

I have been a customer of BT and its previous owner GPO since 1968 and believe me that makes no odds with them they would rather waste money on getting "New Customers signed up" than making sure their loyal customers have a decent service. In the 42 years I have been with them I have not had a complete 12 months without a breakdown in service always a fault with their equipment. I may add not once has it been due to any of mine. The Broadband Service is a farce (could have been written for the Whitehall Theatre) where I live I am not lucky enough to have Virgin Cable so I am stuck with BT being my provider whether through them or any other provider as my link has to come through the telephone wire. My Son who lives around 500 metres away from me and is on the same exchange has a much higher imput (8mg)with his broadband than me (2mg) and when I question BT why? I am told as his line is connected to another terminal.......they are all in the same exchange building. I live in hope that they will soon be able to offer us all the fibre connection with a much faster download and start up speed at a much cheaper cost than they charge now. Also they should make the connection of the phone a lot cheaper £140 pounds to throw a switch back at the exchange is diabolical and |I've had to pay their levy every time I've moved as well as the 3 months in advance telephone line rental. I feel they are taking the mickey and as I'm 70 years of age and a Widow they think my brain has addled and shouldn't even know what Broadband and its speeds etc mean!!!!!!!!!!!

I had bt 2 yrs ago nov2009 speed sloewd down to 2 meg runnig our bt vision which bt say needs 1.75 mrg t been on the phone every day to network faults.After many visits from bt I now have back to 5.5 meg the only hassle now is line only running at 600 kbs and not getting fast download speed will keep on at the call india call centre and they run your connection from there thats why it takes 24 hrs cause when we phone up there sleeping so if any problems with bt just phone them 3 times daily they will soon get fed up with you and will give in just keep moaning and they will give up if not complain to managers everyday it does work

Well I have the unfortunate problem of being in a conservation area, so I cannot have sky, also Virgin are not in my area, so I have only freeview, so I decided to get BTVision, as my only choice, now along with this I HAD to have bt broadband, all ok ish, a few problems but nothing like now, the past 3days nothing but problems and getting worse,OnDemand shameless s6 most episodes cut short no ends, film on picturebox ( I am a subscriber) ticker scrolls along bottom telling me to subscribe, and now, watching The Hitcher (or trying to) loads errors VO4, and broadband now keeps dropping out intermittently...GRRRRRRR

I can really say the reports you report are truthful bt are above the law we must have trust laws like in the states to protect the public

I don't know were to start I have had a nightmare experience with 2 business lines and broad band link up. The problem has been a a problem on one bt business line I receive the same callers all the time and the same business clients. If a new client calls the phone doesn't connect just drops out and when I call 1471 99.9% never able to retrieve clients and to top it all
i thought it would be a good idea to install another new business line plus broadband how wrong can you be first day of installation the installation engineer burnt out my new phone which I hold as evidence 2 days later broadband connected all I received the first 2 weeks was directory and power companies trying to enrol me.No business calls of any discription on both lines only old clients. To top it all bt sent in 2.5 months bills totalling £1156 in bills I complained I was sent round in circles I called otelo they advised to send your complaint by recorded letter and wait up to 8 weeks for a reply they told me. The silent treatment carries on both lines and to top it all the broadband just went blanc today it would not connect. In praise of bt I called broadband faults and after 1 hour consultation the broadband service was restored.The personnel at bt are above the law and if you become a victim is to move fast to another provider. My health as suffered and my businessess has suffered plus family problems all through bt who are still harrasing me and my businesses they told me your still connected bills have been paid over the phone with no receits been sent.I have been missold.the plan. Can anybody help as bt service is soul destoying I don't know whats going to happen next. A very angry business client

Anybody experience this problem with BT?

My phone rings and when I answer it it starts calling someone. Some of the numbers it calls are numbers I have previoulsy dialled but others are random although they are the local area.
This problem is happening at my home , my parents home and my brothers home.

An example of this is, I called a job agency from "my home" and 2 weeks later I was at my parents house, their phone rang and when I picked it up it was ringing out and the same job agency answered it.

BT have been to both houses 4 times to check the lines and there is no problem internally or externally. They have checked the exchange and can't find a problem.

It sounds to me like a list of numbers are being stored in a database and a piece of software is causing the problem.

Also, when we answer the phone and it rings someone the numbers it rings do not appear on the bill.

Any advice ?

oh and have all internal numbers for billing res and buisness, bb, phone faults for res and business, privete circuts, pluss if it gets that bad I have the direct lines for every callcentre in the uk so you are straight through hopefuly to be passed to someome, for business phone faults I can deal direct but of course wont give my email out as can lose job but if that bad I will make a address up as getting sick of how they treat us staff.

tell me what you want and will try to fix it I work for bt business but can deal with res

I'm a Student in a student house with 4 other people. We're all of the 20-something generation, and we all need broadband, whether it's for work (essay's, exam revision, etc) or our internet addictions (social networking, games consoles, MMORPG, voip, you get the idea). But we have to sort out the line rental and connection fee ourselves as the landlord wanted to give us free reign and choose which companies to sign up for for the best deals, etc. which is fair enough.
The phone line for the house is a complete shambles, the wire from the pole looks like the kind of thing that went out with mammoth-skins, and it's literally been taped together with gaffer tape, and this is what is meant to carry our 8Meg connection to the house!!? No prizes for guessing that we don't get anywhere near 8Meg, more like 0.4Meg, and we're 100metres away from the exchange.
We've had the landlord talk to BT on our behalf, as it's his property after all, and alterations to the place have to be over-watched by him. The line was meant to have been completely replaced in 2008, but they did sweet FA, and tried to charge us £122 for the pleasure. This year, we hoped that they wouldn't dare try the same thing again, but guess what? They did. Only this time, they changed our phone number, so now we can't access the internet at all. It seems like you have to complain and complain and complain before anything will be done at all.