Tipping in restaurants
16-March-2010
*
* Your Gripe Gripe List Quick Gripe Comments Gripe Poll Resources Contact Us Advertise Home *
* prev
next *
 

Tipping in restaurants

Leave a comment Leave a comment 
Related Gripes Related Gripes 
Random Gripe Random Gripe 
Feedburner Gripes by email 
 
 

You must be joking...  Why do we tip or pay an extra service charge in restaurants - at all?  The way I see it, it’s like this.  You have agreed in principle to pay for your food at advertised prices.  Having selecting your meal from the choices on the menu you then sit and wait quietly and patiently for it. 

The meal arrives and you eat.  Surely you should expect to get good service with it.  Why pay extra on a tip or a service charge?

A waitress taking a food order at a restaurant

Surely you wouldn’t expect to tip the lady at the petrol station because she smiled at you when you paid?  I wouldn’t tip the chap who just spent 20 minutes helping pick the wood for my DIY project so why should we be expected to tip at a restaurant?

We all know that in the restaurant business is one with a very high margin.  Surely tipping and paying an extra service charge just helps keep waiter staff wages down?

It would be much better to make service charge and tipping obsolete, but if the food or service is not up to standard then make a complaint and it’s up to the restaurant owner or the manager to put it right - perhaps even discount it.  You shouldn't have to pay a tip for the food, because you have already paid for it and the waiters and waitresses are paid by the restaurant to serve the food!

By: Wes


Other Related Gripes

A platter big enough to feed two
Restaurant rip-off, high prices and small portions
Wine prices in restaurants
KFC wouldn't serve me tap water
Taxi drivers take liberties
Unprofessional staff at pizza place
Complain at the appropriate time
Brewers Fayre family pubs
Steak pie with big chunks of meat
Burger vans are a rip off
Screaming kids at the restaurant
Vegetarians are a pain to cook for
Why do people waste food?
Cooking guidelines for steak restaurants
Slow service at the restaurant





Visitor Comments

Please read this before you post

Enter your comments in the space below

Name or nickname


Remember my name



 
Reasons To NEVER Work At Denny's...

1. If you work day shift they have WAY to many servers, so you don't make any tip.

2. It pays LESS than minimum wage.

3. You don't REALLY get a break, but they take half an hour out of your paycheck as if you do.

4. They are open 24/7/365, which means it doesn't matter if you celebrate the holidays or not, you don't anymore; because if you work night shift you HAVE to work ALL holidays!!! THEY ARE MAKING ME WORK CHRISTMAS EVE AAAAND CHRISTMAS, and I already worked Thanksgiving. They'll probably make me work New Years Eve too...

There are plenty of other reasons to not work at the Denny's I work at in particular, but I'll keep this rant short. I am just REALL REALLY upset that I'll be missing my dad's birthday, christmas Eve, AND Christmas... It's not fair actually. I REALLY REALLY want to quit tomorrow, but we need the money.
*Anti-Denny's  08-Nov-2009 14:37

 
This kind of attitude is ignorant and selfish! You aren't tipping for your food, you are tipping for the service that comes along with going out to eat at a restaurant. People in the service industry are generally paid very little hourly wages and rely on their tips to be financially stable. In fact, about 80% of their income comes from tips. Not only that, but they are required to declare 10% of their sales regardless of how much they make in tips. Most of the time servers need to tip out a certain percentage of their sales to various others in the restaurant like the kitchen, bussers, hostess, ect. So let's say you ate at a restaurant and your bill came to $50. The server who helps you throughout your meal would be taxed 10% of $50, then would tip out another 2% of $50 to the kitchen, and another 2% to the hostess/busser/expo/food runner. If you left no tip, then that server is essentially paying for you to eat at that establishment! Keep in mind, they aren't there for fun, they are working hard to make a living just like I am sure you do. They deserve to be paid for doing their job.
*ALS  04-Nov-2009 22:33

 
Tipping...I'm all for it if the waiting staff are pleasant (and I don't mean obsequious or overly deferential - I get embarrassed at that). What pisses me off is the rude sods who act like they're doing you a favour by asking you what your order is, slam your plates/glasses down and then expect a tip. There's a certain (overrated) vegetarian restaurant in South Manchester who seem to specialise in employing these kind of staff (there's loads of other establishments, too). On my last (and final) visit, we asked for armagnac at the end of the meal, only to be told half an hour later that "We've, like, run out, yeah?"
When we left we were fortunately in the position to pay exactly the amount on the bill. We got real dagger looks because we didn't leave a tip.
As a comparative, I was recently told by a charming young lady at a motorway service station that she wasn't allowed to accept any gratuities, which depressed me as she was great at her job, extremeley pleasant and helpful and surely could have done with the extra revenue (I've done this kind of job too so I know what it's like).
*Bukowski  02-Nov-2009 20:12

 
Is the service charge on a restaurant bill always optional? On Sunday, I left a cash tip on the table before going to pay. I was told I could not remove the service charge from the bill, because it was not optional. Can this be right? I didn't have time to slug it out, but I would like to be well armed with the legal facts next time I go back (the food was great!)
*princesspatrice  13-Oct-2009 18:19

 
It seems that many comments are made by those who have never worked in restaurants. In the past I have worked in Reataurants in Britain and American and the latter has a tipping culture and, while Britsih Reautants have vastly imporved, the service is wholly more consitent across all levels of eating establsihments in the US. Both consumer and staff benefit Catering can be onerous mentally and physically over a shift and waiting staff are incetnivised to maintain a level of attitude and attentiveness that would be harder to sustain if they were automatically included in their wages. Tipping also empowers the cousmer to determinev the value of the service element of the dining experience. Also the econimics of catering would never allow most waiting staff to be well paid even by the most generous employer (unless one had to pay through the nose for a meal). Where tipping is imbedded, many individuals can manage a decent livelihood by skillfully applying themselves to the needs of consumers and adding to their experience In Britain one does not havfe to go over the top. I usually leave a couple of quid for a light meal or use the ten per cent cointental rule (I round bills up beyond this if the service has been very good). Tipping in the US .is generally higher as the waiter is taxed on the assumption that they have erned 10% on total take (certainly when and where I worked over there) so it is especially mean not to tip unless the service has been substandard. Whatever your view over here when in Rome...I had staff who dreaded serving us Brits who did not tip or tippped inadequately as they were to ignorant to respect the culture of where they were.
*Dainamo  30-Sep-2009 13:32

 
Some "waiters" - let's call them serving staff- especially those who work in third world ethnic eating establishments, very popular in this country, these staff are probably illegal immigrants.

They are probably paid less than minimum wage. Tips, whether they are added as service charge or not, are collected by the owner of the establishment. The "waiter" is probably fed by the restaurant as a deduction from the "wage". No National Insurance or money towards pension is paid. No tax is deducted. VAT paid - questionable. The owner of the establishment probably has a dormitory for these illegals who they charge for sleeping there.

If these staff end up with £5 of their after the end of a 100 hour week they are lucky. They probably have to send it back home.
*Where your tip goes  28-Sep-2009 18:15

 
The waiter at a restaurant doesn't directly see any of the "service charge" stated in small print on the bill. This charge gets pooled by the restaurant, and goes toward paying the staffs wages. You could refuse to pay this, and ask for this to be deducted from your bill. Whether you tip the waiter cash is up to you. I do 10%, but that is how I've been indoctrinated and it's usually only a couple of quid. It's just money?!
*Anders  28-Sep-2009 00:15

 
Has anybody else out there realised that "campaign to stop Tipping" is obviously MikeP?
*Noyoulistentome  27-Sep-2009 20:41

 
Would someone please provide real documentary scientifically controlled evidence that tipping produces better service.

It doesn't exist. Tipping is part of the black economy where employers use it as an excuse to exploit weakly unionised labour. And if they are foreign to rip them off altogether.
*Campaign to Stop Tipping  27-Sep-2009 11:59

 
"The restaurant is not a charity, but a business. Its owners must behave as if they are running a business."

Fine in theory, but they don't, they pay low wages and rely on customers to make up the shortfall with tips. Is that such a bad thing? It does help to ensure that the service is better. People should not have to be induced to provide better service with the expectation of a tip (donkey ... carrot) but that unfortunately is human nature and in some way it happens in all walks of life.

In some countries tipping is outlawed and service providers are thus 'obliged' to pay better wages, but that is open to abuse too. Is there a perfect system?
*MikeP  27-Sep-2009 10:56

 
I don't despise ordinary working people. I despise beggars. People who tout for tips -taxi-drivers, waiters, hairdressers, porters - these people are behaving like beggars and will get short-shrift from me. Why don't they flog me a copy of the Big Issue while they are at it?

The restaurant is not a charity, but a business. Its owners must behave as if they are running a business.
*Campaign to Stop Tipping  27-Sep-2009 10:43

 
I agree no tipping, then the owners will have to pay a fair wage to each server.
*ian  26-Sep-2009 18:03


View more comments on this gripe


 
*   *
* © 2000-2009 The Weekly Gripe. All rights reserved. Please see our privacy policy and disclaimer.   Site Map *