Broadband problems with Sky Plus

I've just had 2 days of hell with sky. Just moved to them last Thursday and can only get wireless in 3 rooms of the house (all these rooms are next to the router room). This is down to the poor quality of router they supply. My gripe is.......I specifically asked, when sales originally offered us the deal, if we could use our own router, to which they answered, 'yes no problem we'll give you a username/password on day of activation'........this was not the case! Now we have changed our line and broadband over we are told there is no way they will let us use our own router, and if we choose to cancel they will shut the line down so we can only make 999 calls and we'll have no broadband and lose our number. I have never felt so threatened and stressed with a company in my life! I just wanted others to be aware of what they will be dealing with if they choose to go over to sky. They really are a living nightmare.

as a sky customer i'm sure i'm should have a higher broadband then I have and i'm not able to get a high internet connection. If any

best solution is go to the library and use the internet there to send e-mails to customer services. any time I use this tactic its very simple and you don't have to speak to anyone!!!! problems will be acted on because you have a copy its much easier to prove correspondence hence get out of the contract for them not fulfilling their obligations. hope this helps!

We have had nothing but hassle for 7 months with our sky broadband with poor signaling.They have replaced the box 3 times, carried out 5 testings to help improve the broadband signaling & wireless connection, but only uptill a week ago 20th july 2010 did I actual get to the bottom of the truth from one of skys agents spilling the beans which for 7 months I have to be frank been fogged of with excuss's.
If I traveled further than 25 feet from my box the signal would drop.They kept insisting my computers were of high sentivity or of poor make.
Other excuses was filters, or too close to windows, or other products in the house could be interfearing.
Eventualy it turns out that the box sky are providing is a G Class system, which has a maximume distance of 30 feet on the wireless, when box's such as BT's are of M Class, which is 90 metres,ie 300 feet.
I am furious with them & as a result spilling the beans to every source I can,ie watchdog etc as when I agreed to change from BT to SKY the sold it to me in the sence that the broadband was a lot lot better than BT, when the true factor is skys box's are in the stone age & are of such poor standerds I can't understand how the hell they are still bulling saying they are fast broadband speed & good long signal etc.When they are giving out g class's which were around 10 years ago. Shall be going back to bt & sky can swival

same thing here started a £42 contract and after a few months the price went up to £60 something I rang sky and they said we boosted your package up because your downloadingto much?? (without asking me first) what a joke stay away from these idiots trying to find outy they do these things is pointless all you get from customer services is me no understand what ya say!!!!!!!!!!!

Yes Sky are the worst and poor value for money, but unfortunately for me I have Sky or nothing due to my remote location =(

Awful customer service is SKY... why on earth it takes sky ages to get a customer connected and running. telephone and broadband a nogo with sky. The customer service is really not worth paying for. Customers make you exist not you companies make people exist, realize that else your collapse is near.

I telephoned sky ,i was told of the sky tv and broadband packeage .i was told it would be £30 for the installation then I would recieve my phone line the week later .after checking online I found all this wrong and phoned to cancell.later in the week I noticed that campbelle and kennedy who work with sky had taken the £30 from my bank account ,i had never spoken to or heard of this company in clyde bank I phoned and asked where they got my details they fobbed me off and are refusing to give me my money back ,i have told them it was illeagle to have gone into my bank account without my authority im waiting to seee my lawyer ass they are not giving in .

I am 71years old and I love my computer, had no problems with it till Sky decided I was downloading too much, so they altered my package, too sky unlimited, since then my line has been disconnecting every time I download,and at busy times, as I have a hearing problem my granddaughter phoned for me, and got no sense out of the customer service department at all, She told them we would have to cancel my package, so they said they would put her through to disconnect. and promptly cut her off. service is disgusting

I've just started using Sky + Hd with no problems. However, there is one part of the system which to me is both anoying and stupid. The software allows the selection of programs that you wish to watch later on during the day or week. However you have to sit and wait for the prompt to come up and press the select button to change to the required program. It would be a better idea if the system recognised that you wanted to watch that program and changed to it automatically. Perhaps someone could let the Skye programmers know of this suggestion?

We have recently had a bit (sarcasm) of a problem with sky, my wife and kids moved house back in December 2009 which she informed Sky about two weeks before the move. They obviously said no problem we will get you moved it will take upto 30days. Ok 30 days is a looooong time but what can you do? 30 days past still no word no phone line no internet, so calling from a mobile (££) she was told that there was a slight delay after not hearing anything else she was informed that other users were having to wait 90days !! Still no joy after phoning them a few more times she was informed that she will need to wait 90 day obviously already having waited well over 30days this was now 120day + wait.
Obviously this just isnt cricket so I went and had a look at OFCOM and they suggest that after moving house getting reconnected should take no longer than the "Lead time" stated on their website which for Sky says 7-10 days well after more phone calls (££) and being told the only way that she could leave would be to pay up her contract in full (which she wouldnt have as they had already broken contract by not supplying 2/3rds of the services contracted) she wrote to them and contacted OFCOM who said they are going to investigate this....... You would think that this might get a reaction from Sky.... well it did they called today and told her to find a new supplier 4 months down the line.

Im very disappointed I used to recommend Sky to everyone and they just let you down so im letting everybody know just how poor they are do not go with Sky if your moving house find a different company or try and get in writing a day that they will reconnect you or something.

They are pants beware all.

Has anyone else had problems trying to get the promised shopping vouchers from sky, since September 2009, its now August 2010 - if have been waiting, they fob you off each month, saying they have posted them, when they obviosuly have not---- I will be writing to my local paper and see if the mp is interested, as these multi million pound companies have a joke customer services policy - non existant