Broadband problems with Sky Plus

Has anyone else had problems trying to get the promised shopping vouchers from sky, since September 2009, its now August 2010 - if have been waiting, they fob you off each month, saying they have posted them, when they obviosuly have not---- I will be writing to my local paper and see if the mp is interested, as these multi million pound companies have a joke customer services policy - non existant

Sky.... Sky Broadband speed suck and quality connection as well big s...t My broadband speed is max f...g 3.4 Mbit/s or less and I was told that after seven days it will rise to 15 mbit/s, yea they forgot to tell me that only in my dreams :) ... And customer services is just s....t Sky is worst company ever.... I WILL NEVER USE SKY AGAIN!!!!!
To Shuverz you are f...g racist Indien and go away from Europe go back to India... And i'm not racist :)

I too have had a major headache with Sky. I was quoted £55 per month - basic movies, broadband and line rental for free evening weekend calls. Told all would be installed 7/11/09. Got movies installed and asked about my telephone, etc - was told no way - I install Tv only. Then had 6 weeks of backwards and forwards. Getting bumped into other call centre lines by the advisor I was talking to at Sky Talk (on more than one occasion)! receiving txts froom Sky saying they would contact me "tomorrow" with my new telephone number and my connect details. No follow-up, many calls later was told that Sky had cancelled my Sky Talk application as they did not put my details on their system in time. They cancelled my order on 17th November then confirmed they posted details on my account on the 15th!! Placed an offical complaint - have had two calls - the 2nd stating that my refund of £39 (for non-existant Sky Talk) will finally be refunded to me (remember they have had it since 24th October) and, when I explained the harrassment and costs involved phoning them from my mopbile - they agreed to also deduct £9.75 to cover this!!! I was assured this would all be deducted from my December bill. Not wanting to sound harsh, but I didn't really believe this - asked my bank to alert me when Sky applied for the Dec account - guess what - yep!! They want it all - no £39 + £9.75 refund - just more aggro and expense. What can you do with a company like that!!! The whole reason I needed my phone line in is that my daughter is expecting her first baby any day now and my mobile reception in my new house is rubbish. This was fully explained to them on every call made. Sky as a company has the worst customer care I have ever come across. Even the Managers handling complaints can't get it right. Also, as I am now elsewhere for my tel and broadband I am now £75 per month - not the budgeted £55.

I ordered TV, phone and broadband about 6 weeks ago. TV installed fine. Called to find when phone line was going in - they had no order! Line got installed 6 weeks later than what I was told at order stage. No hub - called again and told you cant order broadband until they have checked the phone line! Maybe they should have told me that when I placed the order? Got to wait another week for the hub now!

Some of the customer services poeple have been very polite and appologetic but I WILL NEVER USE SKY AGAIN!

I called sky to put sky tv with telephone and broadband, so I was told an engineer will come to fix the sky box and after that within ten days my phone line will be connected and when my phone line gets connected I should call them for broadband, three weeks passed and no sign of telephone line being installed, I called sky and they said they have no record of any order of the phone line, so they put me through to a company called spectrum, who then said that they do have the order and I should wait until I get a letter from sky, after waiting for another week I called sky again and still said they didintn have any record for phone and broadband so I said to the this is out o order and I would rather cancel the contract than wait all this time for a phone line and they said they cant cancel it I have to write in to them, so they put me through to spectrum again, and when I asked spectrum whats happening they told me sky has cancelled my phone line, but they said they cant cancel it unless I write to them how can they do this, I called sky again and asked why is this happening and they can still see no record, it cost me a lot of money to call them on 08442 numbers and nothing has ben solved, the customer service is awfull, so I wrote to them and sent by special delivery for my contract to be cancelled, im still waiting I guess I have no option but to cancel my direct debit with I urge every one not to put sky, rathergo for virgin or BT,

Sky. just take your rubbish out, stopp sendin me bills for broadband that is so slow I could post a letter faster. I do not want it. Take it away.It is rubbish. Take me to court for non payment of bills. I will love that because then it will be in the public domain what a crap company you are

You're all MELTERS! and a bunch of B******s on the phone. we give what we get. end of. you're all racist and ignorant,and usually english. F*** Ya's!!!

Hi,

I have had a similar experience, Broadband is rubbish less than 0.75mbits/sec. SKY talk / phone service sound quality is rubbish, I just use my mobile for calls now. And SKY pass you from billy to jack etc. and hope you'll hang up.. Which is another thing they are good at 3 out of five of my calls were dropped while I was on hold.. By the way they will try every trick in the book to stop you from leaving. Eventhough they dont have a FUP on the broadband its useless anyway. Only speed up after midnight top a slightly less rubish speed. Sky continuously dropped my call when I asked for my Mac code to migrate my broadband from them.. Funny how they managed to give it to me after I reported it to OFFCOM.

If you have the same experience I had.. Please complain to OFFCOM they will help... And it will hopefully help others who are getting abused by SKY.

Oh, and BT arent any better, they are worse. My god the problems were endless, beyond belief. But I dont have the energy to write that much. I owe them £130 and they are not getting a penny of it. Trust me, if you wre treated like me you wouldnt pay them either.

It's a shame though, you see on the T.V. nice glossy happy adverts, you agree to the contract then BAM! They' ve got you, now all of a sudden you are exluded from the remainder of the general public they are trying to brainwash and they WILL treat you however they want to and now they dont care what you think, because if you cancel, you are the weakest link. They win, they have just legally got their grubby hands on your wallet, and what's more, you did all the work for it. Ironic.

Businesses are dirty, they care about turnover, nothing else. Be careful how you choose your providers people.

17/08'09. I recently had a probelm with them. And yes, they DO pass you around. When they put you through to India it's such a treat.

Here it is in short, I got a faulty sky+ box installed about 6 months ago, been putting up with it switching itself off, not switching back on, not recieving any signal whatsoever. I called them to fix it, 1st time an engineer came out to fix it and it seemed fine, then it started again, then I called them again. All in all 3 times I had an engineer look at the box. I called sky customer service to ask where the engineer was for the above date as he is an hour late, they said the usual "we apologise for the inconvinience" and THEN I was hung up on. I called them back and a lady told me that the person I just spoke to re-booked the same engineer, I told her my concerns on how I was being treated and told her I would leave sky if this continued, she said "well that is your choice if you want to do that sir" GRRRRRR!!
EVENTUALLY the engineer came they gave me a new box, but the engineer who fitted it looked like a right little scrote bag and looked to be from an agency, but was defo not from sky. I questioned why they were an hour late before I let them into my house, they blamed the "weather" if I cast my mind back, there was a slight drizzle of rain, nothing more. They looked so pathetic trying to make excuses genuine so I just let them in. They stunk like cigarettes and looked about 12. I sent off an email to complain, basically they through me £20 to cover the expenses of calling them so many times and losing viewing time. They never answered any of my questions, I sent a second email, and they swiftly reminded me that I have had £20 from them and that is the end of the matter. All they want you to do is sign the contract, then your trapped, and they can treat you however they want. And if you leave, they wont care because you are just turnover to them.

jesus, glad I read this. I have sky+ TV at the moment, which all seems to be working fine, but I WAS thinking of going to them for my broadband. Not anymore, i'l find someone else. The only thing is though, everyone else has a fair usage policy, sky are the only one's who dont

I have had so many problems with Sky on behalf of my Mother. My Dad died 3 months ago and I have had nothing but hassle. They cut off her TV saying the bill wasn't paid, its was, they took it from her bank account 8 days early. They have cut off her phone (08/07/09) and today 14/07/09 I am still trying to get it on. Its their mistake they have admitted it, but they say they cannot put it back on until they have filled out a form for technical. My Mother has Call24 attached to the phone, it relies on an active phone line for emergency medical care. Sky are not interested, one guy said "well what do you want me to do about it". I called twice over the weekend and was put through to 24 different people from India and back to the UK. No one would help and I had to explain to every different person. What am I to do.......