Broadband problems with Sky Plus

Sky are undoubtedly the worst company in the UK. Their technology is great but the lack of customer service will take it's toll on you if you ever have anything go wrong with your equipment.

Over the easter weekend my satellite dish had moved due to bad weather, which meant that I could no longer receive a signal. I rang sky and asked them to send an engineer round to look at the problem. They tried to charge me £65 for the call out which I contested and which they then reduced to £32. The engineer was due to turn up on tuesday 25th march. I recieved a text the night before to tell me he'd be at my house by 8am. On the morning of the 25th I got a phone call from sky to say that the engineer had called in sick. This made me so angry that I called sky and asked them to cancel my subscription because I would not put up with the lack of service they were providing a customer that had been with them for 9+ years.

They then decided to scrap the £32 call out fee and also fit a new dish and lav cable free of charge, which I thought was reasonable considering i'd been a valuable customer for so long and also the fact that the previous engineer failed to turn up. So we arranged for the new dish to be fitted on the 27th March. Today in fact. Again I got the text saying that the engineer would be at my house by 10am. This time he turned up only to tell me he could not fit my dish because he was not a roof engineer. He was only a 'standard engineer' So sky sent me an engineer who could not access roofs knowing full well that a roof engineer was needed to fit the dish. The engineer said it happens all the time and didn't look too surprised that he'd been sent to a job that he was not qualified to do.

They tried to fob me off with rearranging the call out for the following monday but I refused and quickly cancelled my subscription permanently. If you are thinking of joining Sky think again because they are only interested in money and the customer always comes after.

zzzzz your internet from sky would never reach what you think is 8mbps because that is megabits per second, so you would get around 1 megabyte per second instead... which by the sound of it is what you were getting!! :P

sky broadband simply sucks.............mine one was supposed to have a speed of 8mb per/sec but it never reaches even up to 1mb per/sec.

We had Sky Broadband set up about a month ago along with Sky TV.
We had it a week and couldn't get any connection let alone e-mails so we rang Sky whereupon they told us that we were on a connection package and it would take up to 10 days to increase up to its proper connection (news to us)!
We waited another week and then rang them again to explain that we were having real problems in that the broadband would connect to the first page and sometimes second page of a website and then bomb out or be unable to load. We went throgh the usual things to check connection etc but to no avail.
I have rung twice since and been put through to 'advanced support' and I use that term reluctantly, who ask us to go through the same things again and again. This time he appeared to be telling me that it is because we have a wireless connection that we are having a slower connection!! I asked him was it too much to ask to get a broadband connection at all with a broadband package?? It appears as if Sky are really unable to help what appears to be a significant amount of people to acheive their connection to Sky Broadband and be able to use it!
The guy this time was at last able to answer my questions properly and seemed to have a better grasp of the English language but could not really help me. He kept saying that I should expect slow connection with a wireless router and I said that I did expect a slow connection as we live in an area near to an exchange which has not yet been upgraded, but it was not unreasonable to expect to actually use the internet to browse and be able to buy things online or even protect my my computer by being able to download the latest updates!!
I am at a loss and am going to cancel it now and really feel that we should not have to pay for the month we have been unable to use it.
What do you think my chances are??

Sky Broadband has been my worst nightmare. Customer service is rubbish along with Technical Support. I have made 56 calls to customer service in less than three months. I dont get connection at all or it keeps dropping off line.

I pay full insurance to have the problems resolved but they refuse to send out an engineer. On ringing the insurance company they say my equipment is too NEW to result in an engineer coming out, what am l paying for then!!!!
If you are thinking of Sky dont bother.

Sky broadband is for home use only, not work. I am supprised sky even let you get the broadband

I have had nothing but trouble since the changeover , it worked for a short while but now it will not connect.it keeps saying that I must enter a valid user name,I have double AND treble checked and the name is correct. I have rung 08702 404040 several time but it refuses to anser to button threee for problems.
Wat can I do next
Frank Turton
Email FRANK . TURTON@sky dot com

Here is my last letter to sky to which I recieved no reply,

I am writing to inform you of my situation in regards to my sky products
and services. I signed for television and free broadband for one year in September,
While I am receiving television channels you seem unable to deliver said broadband
for more than approximately ten minutes at a time.

I have spent a good deal of money contacting your technical department
to no avail. On the advice of your technical staff that it could be my telephone line I had the telephone system in my home re-wired by telecom engineers. This did not help at all. I had my area line checked by BT and they inform me I can receive up to six and a half meg broadband.

Some time back I was told I would be contacted by your resolution team within forty eight hours; they eventually contacted me two weeks later and told me they would contact me again within a short period. This they have once again failed to do.
I would like to keep my sky services but if you cannot deliver the package you promised
then I am advised by my legal representatives that you are not honoring our contract.

I expect to hear from you in a short time otherwise I will cancel all future payments to my account as I think after almost two months this situation should have been resolved.

I have just switched back to cable (and Virgin media after previously being with ntl) after just one month with Sky. And although I apparently will have to pay Sky £15/month until August 2008 because of contractual obligations I deemed it necessary. Sky's TV and telephone services were fine (although I have now ditched them as well), but their broadband is an absolute joke. I have spent hours on the telephone to call centres 'peopled' by creatures who seemed to exist in a somnabulistic limbo and who had pea-souper accents (the Irish were often literally harder to understand than the Filipino) that were so difficult to understand I often had to ask them to repeat themselves several times before I could understand what they were saying! Enough ranting. Sky is now history for me!

Whatever you do don't use Orange Broadband either - they are just as hand knawingly dreadful.

Two days ago I moved from BT to Sky broadband and I'm now sorry I made that decision.
There's a problem with the delivery of e-mails and I’ll have to wait at least three days to receive e-mails through Sky. The advice was to set-up a temporary yahoo account, in which case it may as well become permanent.
I’ve been to the Phipines twice, Belfast twice and Scotland twice without being able to escalate the problem, delay the transfer or cancel the transfer.
My advice is if you must use Sky don’t bother with their e-mail service.

I work for Acer technical support and the sheer amount of Sky customers we get that have simply been fobbed off by Sky is ridiculous. !! They are not very knowledgeable. Avoid like the plague!!!