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Automatic subscription renewal fees on credit card

I just wanted to warn everyone not to get sucked in to subscriptions, memberships or insurance policies where they automatically renew.  This has happened to me three times now, twice without realising.

The first time was a couple of months ago when my car insurance was due.  As usual I shop around every year to get the best deal.   The day before my renewalI phoned up the new insurance company to take out their policy.  At the end of the week I got a new insurance certificate from my old insurance company.  What annoyed me most was the fact that the details were all wrong as I had changed car to coincide with my new insurance policy and therefore the renewal notice I had received a couple of weeks earlier was not relevant.  The thing I found cheeky was I realised that they had taken nearly 700 off my credit card to pay for the policy (I always pay in one go).  This was nearly 2 times more than what I had just paid for my new policy elsewhere. Luckily enough after a quick phone call they did refund the money back to me.  The interesting thing was when I took out the policy with the new company this did tell me that they would be holding my payment details on file for automatic renewal upon which I told them I would like to opt out.   Cheeky monkeys!

Credit card auto renewal for membership and subscription The second incident was with a Babysitting company.  I urgently needed a babysitter one night as a whole bunch of us were going out on a celebration.  I found this babysitting company, signed up for 3 months (their minimum membership) and they found me a very good babysitter for the night. I have just received my Visa bill and noticed that a payment of 12.75 has been deducted off my account.  I phoned them up and explained that I did say at the time that I only wanted membership for the minimum term.  The lady I spoke to said that its all automatic and that they cant refund but can cancel my membership.  I think this is very off as it wasnt actually explained to me when I originally took out the subscription.

Now the third thing was a free membership to Screenselect.  My free membership was a total nightmare, I was supposed to receive at least 5 DVDs in the first 2 weeks and I only received 3 and 2 of them were damaged and unwatchable.  Unfortunately I was away at the time I needed to cancel my automatic membership payment and upon telling them this and about how unhappy I was with the service they said they could not refund me but would give me another 5 days free membership.  Well those 5 days had already passed, so was worth nothing to me.  Anyway, after a lot of emails back and forth and getting nowhere, I decided continued my membership until the end of the month and cancel it.

So, whats this business with companies holding your details and automatically renewing your membership without actually getting your consent first or even reminding you that your membership is about to end and they will automatically be renewing it.  And worst of all they dont do refunds!  Moral of the story is, think twice when paying out for a subscription or membership for anything and check whether they do automatically renew because you might end up paying out for something you dont want later on.

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Some of the worst offenders are dating websites. They make it next to impossible to find a way to stop auto renewal. Even though you thought you had clicked a box and also called customer service, you still get billed. 'Oh, we needed it in writing.' What a ripoff. Their excuse is 'we bill you automatically in order to avoid any disruption'. What kind of disruption could they mean? A couple of days without seeing my 'daily six' won't kill me. What they really mean is that it would disrupt their supply of free money from people who thought they had cancelled.
Did I meet any worthwhile? No, most had no photo, the ones that did looked like Santa Claus and the rest listed 'horror films' and 'erotic movies' in their interests. No thanks.

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Disillusioned of Harrogate - 30-Jul-13 12:10

yes i quite agree regarding regarding Tastecard. Mine was a complete waste of time too. I never got a reminder notice and they were very adamant they would not give me a refund . My advice - STAY AWAY from them! Belive me there is no good will there. Just a money scamming racket.

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ttrevor b - 10-Aug-12 10:20

I'm experiencing the same thing with Tastecard. The card was a waste of time for me as there were too many restrictions and as it was my wife that took out the card I wasn't aware of the small print regarding the renewal practice. The renewal notification e-mail was blocked by my spam filter and when I complained they replied with "we send out notifications as a goodwill gesture and cannot be held liable for non-delivery". In short it's deliberate ploy to take advantage of customers.

I checked my credit card detail and don't think they have my correct current number so they can whistle for it if they think I'm going to give it to them.

The government really has got to crackdown on this practice of rolling over contracts and entrapping unwitting customers, I believe its becoming more and more widespread.

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Meldrew - 18-May-12 19:53

Hello,

I am going through a very similar experience with www.xing.com (XING AG) a networking website. Although, in my case, they haven't been able to take the money as my credit card was expired. In What's the current status of your legal pursuit against tastecard?
Good Luck

-6

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Peter - 8-May-12 13:28

I am in the processes of seeking legal advice. Tastecard stole the money out of my account even though they know I did not want to renew my membership again after so many problems using the Tastecard.

They are a really cheeky company to contact coming across as very underhand. I am determined to get my £30 quids worth of spreading the word. The automatic renewal is underhand and as has already been mentioned across the Internet "very Arthur Daily". They have the cheek to take money from your bank account as if they own it.

In my experience the Tastecard is a complete waste of space. I have had many embarrassed meals with friends and the bill is not properly discounted. Yes when I made official complaints to the restaurants and Tastecard I have got my overpayment back but its not right. So taking the renewal automatically was the last straw.

My campaign will now commence against their automatic renewals.

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Darran - 8-Feb-12 22:54

having the same tastecard scam. Has anyone got their money back

-6

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shawy - 4-Jan-12 19:07

BEWARE Tastecard? Tastelondon? tasteashes! Same story. Another money-grabbing company so desperate for your cash it snatches unauthorised payments for its useless product, ("Didn't you look in your Spam Filter for a reminder?") which it then stoically refuses to refund.
Did I say useless? Yes. The Retaurants that they have persuaded to advertise through them are mostly rubbish. (What self-respecting Restaurant would over charge by 50% just to give you a discount?) Those that aren't, hedge the use of the card with so many "if & buts" that trying to use the card becomes a nightmare and then make you feel like a second class customer.
If this Harrogate based company really added any value to anyones life they wouldn't need to refuse a reasonable request for a refund.

+6

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peter moss - 16-Mar-11 07:58

Hello , can any one please provide any advice ?

A ISP tricked me by doing auto renews every 2 yrs without any warning in their sign up online. My cc has expired so they could not collect the fee - now they threaten using a debit collections agency !!!.

Can I stand my ground and refuse these 'unethical yuppies' ??

Many thanks if you can help !!!

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A . MUG - 12-Nov-10 11:09

Automatic subscription fees
I agree one of the worst company is THE AA. This automatic renewal of my breakdown cover costs me more and I have been caught out thrice before .

Now I go on the internet, check out their fees and ask them to match these, they know they are in the wrong!! They try and catch people out like this especially older people who do not use the internet that often and I am sure they make tons of money, this is NOT FAIR!!!

I have been a long term customer, but there are no rewards for this at all.
I saved nearly a third by just going on the internet and then calling them to match this - SO DO THIS NOW AND COMPLAIN TO THEM TOO!

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Sick of the AA - 23-Jun-10 23:07

A friend of mine is a lyricist and was a member of The Guild of International Songwriters and Composers.

With my business experience he asked me to be his agent and in order to try to promote his work I needed information available to him via his membership which he let me have his username and password for.

Representing him I made a few enquiries with head office as this was a new area to me and I came across a most abrupt jobsworth who accused me of trying to get something for free under my friend's membership and with the tone of his message being aggressive gave me a telling off.

As a result of this I continued to use his membership to gather as much information to widen my knowledge pretending to be him and not his agent.

Since expanding into the songwriting field I have diverted numerous people from becoming members of this organisation as it is a jumped-up organisation which pretends to offer unique services. Most songwriters with a bit of business experience could get by without using their services - and I have made sure of that for at least ten songwriters.

A message to GISC: If you had treated me with respect I would have referred my customers to you for membership but I do quite the opposite as I can offer the essentials and will contiune to use my friend's membership to gather the latest information. If they rely on me they won't need to become members.

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The First Time - 2-Jun-10 06:14

Labour are launching their manifesto at Birmingham's New Queen Elizabeth Hospital today

Having a wife who has to visit hospitals on a regular basis I have one question for all Labour Party Members.

"Have you paid for your parking at the Hospital today...???

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Chuckler - 12-Apr-10 12:19

Hi have also been stung. Now I change my credit card every year. It is easier to fight this when they don't have the money. good luck

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grumpy - 15-Mar-10 19:35

I've had a similar issue with the AA. I moved house over 4 years ago and forget to tell them my new address.. They've been taking £160ish every year since then and sending the renewal letters to my old address. I should have checked my statements but the account I used is for my standing orders and rarely changes so I rarely check it! I've asked them to cancel but their terms say I have to stay a member until August, so that's 5 years of membership without realising or having any benefit from it. So allowing someone to renew automatically has cost me nearly £800 - and suprise suprise.. I can't have my money back. Never again!

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Spen - 7-Mar-08 13:29

This is exactly what has happened with me and the AA. According to them I set up an Annual Direct Debit with them last August when I took out AA Membership for the first time. I certainly don't remember doing this and it would never have been my first choice of payment method. I found out yesterday that they had automatically debited my old bank account which I hadn't checked for a while. It had taken me into overdraft too. I called the AA and they weren't apologetic at all. They said I had agreed to it last year and they could not refund it as my renewal date was more than 14 days ago. They claim they wrote to me about this last month but I have not to my knowledeg received anything from them. I also have not received any written confirmation of my renewal or new AA membership card etc. What's the betting they don't actually send confirmation and card out to anyone until it's past the 14 days period anyway so you can't cancel? Worse still I got the distinct impression this conversation was routine to them and happened to people on a regular basis.

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Katherine - 14-Sep-07 09:23

This is precisely what is wrong with the Direct Debit system in contrast with the older Standing Order system. The latter was more or less fully in the control of the payer: no of payments to be made when they were to be made and so on. They were simply a contract between the payer and the bank. Direct Debits are very different contractually. Notice how if you unlucky enough to have insufficient funds in the bank account to make the payments all kinds of charges are levied on you.

And cancelling Direct Debits is technically more difficult.

Insist on a standing order and refuse the Direct Debit.

Further, where there are annual subscriptions involved: that is usually all insurances, magazine subscriptions etc., all these providers should send you an annual statement of amounts they have received, with a box to sign (or info to go online) for permission to renew the service.

Beware of mobile phone insurance, this goes on and on long after you have changed your mobile telephone number and handset and service provider. Always refuse this and go elsewhere.

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Grouchosaurus - 8-Jul-06 09:48

One thing worth noting is that if you do get these companies taking money without your approval you can contact your bank to get the money back. I found that out when my utilities company decided to take double payment one month. The utility company refused to refund the payment and said they would just count it as next months payment. I contacted my bank and had the money back in 24 hrs.

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khainestar - 14-Jun-06 12:02

The thing is who in this day and age actually has time to read every word in the small print. Besides they normally tell you the important stuff when you go through an application on the phone.

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JenWren - 7-Jun-06 16:31

Don't know what happened, but it cut short the reply, so here it is again.


Goes to show, you DON'T read the SMALL print before signing anything.

Getting caught once is bad enough, but three times.

ASK, read,check, before signing,or use CASH,and DON'T use your cards.

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Willy - 7-Jun-06 05:57

oes to show, you DON'T read the SMALL print before signing anything.

Getting caught once is bad enough, but THREE times.

-15

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Willy - 7-Jun-06 05:54

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