Difficulties getting broadband

Dacs units have been used in the past ,before broadband to help BT with supplying more lines to customers.In laymans terms a Dacs unit can supply two houses with a phone line each by only using one incoming cable pair,you basically share one line between two of you .This is fine for a normal phoneline ,but broadband requires one dedicated line for each house ,If you have a DACS unit going to you house this means there are no,or very few SPARE incomming lines(copper cable pairs) near your property.Bt are reluctant because to de-Dacs requires an engineer to take the unit down ,try and find a spair cable in the network ,then go back to the exchange and rewire some equipment ! If a spare pair cannot be found near your property ,BT will have to lay a new or extra cable which costs alot of money and manpwer ,for the sake of one customer(thats how they see it ) Tiscali or pipex arent interested because itS a bt engineer who will have to do it ,and they will have to foot the bill for this work ,(which could include cabling ,justfor 1 customer ,so basically it sometimes isnt worth the bother for these people ! And in case you are wondering I was a bt engineer involved in dacs units !!!

I have one of those horrible things on my line (DACS) and can't seem to get anywhere with getting it removed. I had BT Openreach come out to reconnect my line as I had just moved in, and he told me about it and should take it up with my ISP provider. So I phoned Talk Talk and those said it was up to BT to remove it.
Then I phoned BT and guess what yup they said it was up to my ISP. In desperation I phoned the bloke from Openreach and he told me, if my ISP provider had put on the invoice that the reconnection was for broadband then it would have been removed.

Guess what??? I did and it wasn't. So now I have gone on a monthly mobile contract. But living 40 yards from an electric train line is not helping as I keep loosing my connection and my max download speed so far has been about 90kb/s (not impressed).

Is there anything that can boost my speed?.

We left pipex homecall in march 08 and started with a new provider paid final bill by direct debit. Then we received another bill for £6-20 when we phoned them and eventually got through they said that the line had not been closed properly but they would now do it when we had paid this bill which we paid by cheque. Then in July we received another bill this this time for £13 pounds after several phone calls we were told that the order to close the line had been stuck between files and had not gone but this was now being sought ed and we would hear no more. Now today we have received a letter from a debt collection agency saying unless we pay them £21-65 they will take us to court, has anyone else had this problem and where can we take from here.

We have been 'negotiating' with Talk Talk for over two years. it took them 12 months to tell us there was DACS on the line and now we are being told that the free broadband we originally bought all those months ago is not available in our area and we should talk to their sales team to sign up at £10 a month ! At the same time I will be sticking opins in my eyes and hammering nails into my private parts !!!!!!!

www.kijoma.net - alternative broadband solutions for people in your situation

I have been mucked around for 6 mths by talk talk, there is a dacs on the line,BT wont remove it and wont talk to me about it.Talk Talk say would you like to cancel your order?I dont know what the solution is.

To comment from BTengineer. You are obviously not a bt engineer as you talk absolute rubbish and know nothing about dacs etc.

I spent 6 weeks waiting for BT to activate my broadband. Every week I'd call, be assured there was no problem, it would activate in 5 days, etc, then their "system" would cancel the order. Finally they admitted that they didn't want to convert the TPON line because it was too expensive, but might reconsider in a few months. They've converted a few for my neighbours, probably just enough that they can pretend the exchange supports broadband as the regulator demands. Anyway, I've cancelled the order, and intend to move telephony provider as well in revenge. Actually, 3G mobile broadband is about the same price as BT's cheapest offering, so that's probably the way to go for me, even a connection as slow as 500kbs would be fine for me, I don't download movies or game online.

the bottom line is that adsl is a rubbish service and does not work as bt new from the start and was supposed to work on only one wire and having a dacs on the line will cause it to drop out 4 5 times a day also having the old phone lines with the bell wire will drop the line out also check the exchange bandwidth limits as they only alow 5mb +

UK online is the worst broadband company ever. I hope that anyone who reads this spreads the word. Here is the short version of what happened: In August this year I moved house and asked for my broadband to be moved to the new place. This took TWO months! During this time no one could give us a definite date when it would be installed and no one would take responsibility for the delay. After many phone calls complaining about the service they told us we would get 3 months free, we have since been charged every month. We have tried to speak to someone who will sort out the problem, but they don't seem to exist. You can't even get to speak to a manager. The call centre people sound like they read straight out of a manual, all they do is apologise. I wish I could speak to someone who will take some initiative and responsibility for all of this.

Know how you feel was on sky broadband and then moved house. BT kept rejecting my order saying the line was incompatable so after six weeks of fighting with sky I call BT who say no problem you can have broadband installed in 5 days time, find a neighbour has similar issues, turns out lines were fibre optic and recently converted and a ltd number are available but seems bt are keeping them for themselves! So I've had no choice but to go to BT. My broadband costs have gone from a fiver a month up to £25. I've no choice but to pay it but I've only taken a 12 month subscription and plan to migrate as soon as the twelve months are up! That's the plan but wether they give me a mac code , thats the story for next time!t

If BT wont' release your DACS line , have a look around the satellite broadband companies. Expats have this problem all the time in Spain and Portugal. In Eastern Algarve we couldnt' get a phone line at our rural holiday villa because PT wouldnt' do anything. They even tried to sell us the equipment without checking there was a line first. In the end we got a 2meg broadband satellite connection from an English company. Their engineer set it up so we could share it around our house and our two self-catering apartments and two English-speaking neighbours in the village.