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Since I opened this account this must be about the third or fourth letter they have sent me. Granted, secure information such as PIN's need to be sent out in this way, but surely all other communication could be done via email? Isn't that what Internet banking is supposed to be all about?
They also sent me a debit card which I didn't actually want. As I didn't find anything on the initial form that said "tick here if you don't need a card", then fair enough. I guess I'll have to keep a card that I will probably never ever use.
My gripe is really with all banks and credit card companies, not just this particular one. I don't like clutter, and I especially don't like getting sent a load of leaflets and forms that I didn't want in the first place.
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