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The Insurance company then left it in storage for two and half months before an engineer could take a look at it and assess the damage. He immediately declared it a write off which was of course ridiculous, but not nearly as ridiculous as the cash offer we received once the excess had been deducted.
My son loved his scooter and looked after it well. It had a very low mileage, was serviced regularly and repaired whenever it needed to be. To earn a living he worked in a bakery, and “worked” being the operative word here, because without his own transport he could no longer make those early morning starts that bakers are required to do.
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During the course of handling our claim, the insurance company never wrote one single letter and only once returned a phone call until the final offer was made. We had to chase THEM all the time, usually by phone. When we called them, we would quite often be kept waiting. Once we waited for over an hour for a claims handler to become available. The brokers of course, were absolutely no help whatsoever and steadfastly refused to be involved!
So, now my son has, no vehicle, no job, and a distinct feeling that dealing with the insurance company was far more traumatic than actually having the scooter stolen.
In summary, vehicle theft and recovery: 2 hours, handling the insurance claim: 11 weeks and running. When the Police originally called us back they said, “don't worry”. I think they should have said the exact opposite!
By:Bill
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